| Foreword |
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xv | |
| Acknowledgments |
|
xvii | |
| About the Author |
|
xviii | |
| Part I The CTS Exam |
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1 | (22) |
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Chapter 1 What is the Certified Technology Specialist Exam? |
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3 | (6) |
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Origin and Purpose of the CIS Exam |
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3 | (1) |
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4 | (1) |
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Are You Eligible for the CI'S Exam? |
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5 | (1) |
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The CTS Exam Application Process |
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6 | (1) |
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7 | (2) |
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Chapter 2 Preparing for the CTS Exam |
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9 | (14) |
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The Scope of the CI'S Exam |
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9 | (2) |
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11 | (1) |
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Sample CI'S Exam Questions |
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11 | (5) |
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Question-Evaluation Strategies |
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16 | (1) |
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What to Expect on Exam Day |
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16 | (5) |
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Identification Requirements |
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17 | (1) |
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Items Restricted from the Exam Room |
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18 | (1) |
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18 | (3) |
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21 | (2) |
| Part II Creating AV Solutions |
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23 | (230) |
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Chapter 3 Conduct a Site Survey |
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25 | (32) |
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Health and Safety Requirements at a Work Site |
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25 | (2) |
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26 | (1) |
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26 | (1) |
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Communicating with Clients |
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27 | (8) |
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Face-to-Face Communication |
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27 | (4) |
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31 | (1) |
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31 | (4) |
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Gathering General Site Information |
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35 | (3) |
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Interpreting Site Layout Drawings |
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38 | (12) |
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38 | (7) |
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Title Blocks and Drawing Schedules |
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45 | (1) |
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46 | (1) |
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Common Architectural Drawing Abbreviations |
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47 | (1) |
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Architectural Drawing Symbols |
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47 | (3) |
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50 | (1) |
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Calculating Area and Volume |
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50 | (1) |
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51 | (6) |
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52 | (3) |
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55 | (2) |
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Chapter 4 Gather Customer Information |
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57 | (22) |
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Obtaining Information About Client Needs |
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57 | (14) |
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Conducting Initial Meetings with the Client and End Users |
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58 | (1) |
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Conducting a Needs Analysis |
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59 | (8) |
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67 | (4) |
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Obtaining Scale Drawings of the Customer Space |
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71 | (2) |
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Obtaining Client Contact Information |
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73 | (1) |
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Obtaining Information About Constraints |
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74 | (1) |
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75 | (4) |
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75 | (2) |
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77 | (2) |
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Chapter 5 Evaluate a Site Environment |
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79 | (22) |
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80 | (6) |
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80 | (2) |
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The Technical Functions of a Room |
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82 | (2) |
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Functions of Associated Spaces |
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84 | (1) |
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General Room Features and Characteristics |
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85 | (1) |
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Assessing the Room Environment |
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86 | (8) |
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Assessing the Acoustic Environment |
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86 | (2) |
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Assessing the Visual Environment |
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88 | (4) |
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92 | (2) |
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94 | (2) |
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Assessing Electric Power Availability |
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95 | (1) |
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Assessing Data System Capabilities |
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95 | (1) |
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Identifying Cable Access Locations |
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96 | (1) |
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Assessing HVAC Components |
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96 | (1) |
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96 | (5) |
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97 | (2) |
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99 | (2) |
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Chapter 6 Recommend Changes to a Site Environment |
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101 | (12) |
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Addressing Room Environment Issues |
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101 | (6) |
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102 | (2) |
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104 | (2) |
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Ambient and Artificial Lighting Issues |
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106 | (1) |
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Furniture and Room Finish Issues |
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107 | (1) |
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Addressing Building Environment Issues |
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107 | (4) |
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108 | (1) |
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Building Structure and Substructure Issues |
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108 | (1) |
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Building Regulation Issues |
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108 | (3) |
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111 | (2) |
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111 | (1) |
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112 | (1) |
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Chapter 7 Develop a Functional AV Scope |
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113 | (18) |
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Compiling Information for the Functional AV System Scope |
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114 | (6) |
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Needs Determine Applications |
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114 | (1) |
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115 | (1) |
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An Overview of the Program Phase |
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115 | (1) |
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Gathering Information About Facilities |
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116 | (3) |
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Conducting Program Meetings |
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119 | (1) |
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Documenting the Functional AV Scope with the Program Report |
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120 | (5) |
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Objectives of the Program Report |
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120 | (1) |
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Contents of the Program Report |
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120 | (5) |
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Presenting the Program Report to the Client |
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125 | (3) |
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Distributing the Program Report |
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125 | (2) |
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Preparing for the Client Presentation |
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127 | (1) |
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Conducting the Client Presentation |
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127 | (1) |
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Program Report Approval and Next Steps |
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128 | (1) |
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128 | (1) |
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128 | (1) |
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128 | (1) |
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129 | (2) |
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129 | (1) |
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130 | (1) |
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Chapter 8 Design AV Solutions |
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131 | (44) |
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Designing the Display System |
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132 | (10) |
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Determining the Display System's Purpose |
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132 | (1) |
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Identifying the Display Devices |
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133 | (1) |
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Identify Monitoring, Feed, and Recording Requirements |
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134 | (3) |
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Identifying the Display Signal Sources |
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137 | (2) |
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Identifying Switching and Distribution Components |
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139 | (1) |
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Addressing Video Signal Issues |
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140 | (1) |
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Adding Processing and Conversion |
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140 | (2) |
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Designing the Audio System |
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142 | (18) |
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Identifying the Audio System's Purpose |
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142 | (1) |
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Addressing the Three Parameters for an Audio System |
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143 | (4) |
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Identifying the Audio Sources |
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147 | (1) |
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Identifying the Audio Destinations |
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148 | (2) |
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Meeting Mixing and Amplification Requirements |
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150 | (1) |
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Adding Processing and Conversion |
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150 | (2) |
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Considering Power Amplifiers and Loudspeaker Wiring |
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152 | (6) |
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Calculating Power Required at the Loudspeaker |
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158 | (2) |
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Designing Control Systems |
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160 | (3) |
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Defining the Control System |
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161 | (1) |
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Developing Control System Specifications |
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162 | (1) |
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Providing System Design Documentation |
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163 | (7) |
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163 | (6) |
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169 | (1) |
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Other Design Considerations |
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170 | (1) |
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170 | (1) |
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170 | (1) |
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Design and Measurement Tools |
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171 | (1) |
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171 | (4) |
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171 | (2) |
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173 | (2) |
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Chapter 9 Sell an AV Solution |
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175 | (10) |
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175 | (3) |
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176 | (1) |
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Copying and Packaging the Proposal |
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177 | (1) |
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178 | (2) |
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178 | (2) |
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180 | (1) |
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Creating a Formal Contract |
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180 | (1) |
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Maintaining a Focus on Customer Service |
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181 | (1) |
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182 | (3) |
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182 | (2) |
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184 | (1) |
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Chapter 10 Conduct a Vendor Selection Process |
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185 | (12) |
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Identifying Potential Equipment and Service Vendors |
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186 | (5) |
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Equipment and Service Considerations |
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186 | (3) |
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Criteria for Selecting Potential Vendors |
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189 | (1) |
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Creating an RIP for Equipment and Services |
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190 | (1) |
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Contacting Potential Vendors About Your RIP |
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191 | (1) |
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Reviewing Vendor Proposals |
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192 | (1) |
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Communicating with Vendors |
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193 | (1) |
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The Contract Award Process |
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193 | (1) |
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193 | (4) |
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194 | (1) |
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195 | (2) |
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Chapter 11 Market AV Technologies |
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197 | (10) |
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Defining Your Market, Audience, and Value Proposition |
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198 | (4) |
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198 | (2) |
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Identifying Your Target Audience |
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200 | (1) |
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Establishing Your Value Proposition |
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201 | (1) |
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Developing Your Marketing Message |
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202 | (1) |
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Establishing Your Marketing Budget |
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203 | (1) |
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Creating Your Marketing Materials |
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203 | (1) |
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Communicating Your Marketing Message |
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204 | (1) |
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204 | (3) |
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204 | (2) |
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206 | (1) |
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Chapter 12 Provide AV Solutions |
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207 | (46) |
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Installing AV Equipment and Systems |
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208 | (25) |
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Preparing for the Installation |
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208 | (1) |
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209 | (1) |
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209 | (7) |
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216 | (5) |
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Cable Handling and Pulling |
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221 | (6) |
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227 | (6) |
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Setting Up and Configuring AV Control Systems |
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233 | (4) |
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Assembling the Control System |
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234 | (2) |
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Using Control System Software |
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236 | (1) |
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Testing and Installing the Control System |
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236 | (1) |
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Final Control System Testing |
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237 | (1) |
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237 | (7) |
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238 | (1) |
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Loading and Unloading a Truck |
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238 | (1) |
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239 | (5) |
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Providing Support, Documentation, and Training for End Users |
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244 | (3) |
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Training Users and Support Staff |
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244 | (1) |
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245 | (2) |
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247 | (1) |
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247 | (8) |
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248 | (3) |
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251 | (2) |
| Part III Operating and Maintaining AV Solutions |
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253 | (32) |
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Chapter 13 Operate an AV Solution |
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255 | (10) |
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Verifying That AV Equipment Is Operating Properly |
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255 | (3) |
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Commissioning Checklist (Portion) |
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256 | (1) |
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The Commissioning Process |
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257 | (1) |
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257 | (1) |
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Briefing the Client on AV System Operation |
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258 | (1) |
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Briefing Topics and Style |
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258 | (1) |
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Documenting How to Operate the AV System |
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258 | (1) |
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Documenting Preventive Maintenance |
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259 | (1) |
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260 | (1) |
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261 | (4) |
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262 | (1) |
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263 | (2) |
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Chapter 14 Conduct Maintenance Activities |
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265 | (8) |
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Maintaining AV Systems and Components |
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265 | (4) |
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Maintenance Warranties and Agreements |
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266 | (1) |
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Performing AV System Maintenance |
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267 | (2) |
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AV System Testing Equipment |
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269 | (1) |
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Documenting Maintenance Activities |
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270 | (1) |
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271 | (2) |
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271 | (1) |
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272 | (1) |
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Chapter 15 Manage AV Business Operations |
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273 | (12) |
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Working with Vendors, Suppliers, and Customers |
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274 | (1) |
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Managing Levels of Stock and Materials |
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274 | (2) |
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Ensuring Security of Equipment and Supplies |
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276 | (2) |
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277 | (1) |
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277 | (1) |
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Keeping Up-to-Date Equipment Records |
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278 | (1) |
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Maintaining the Professional Skills and Knowledge of Your Staff |
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278 | (2) |
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279 | (1) |
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280 | (1) |
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280 | (1) |
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Conducting Administrative Work |
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281 | (1) |
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281 | (6) |
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282 | (1) |
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283 | (2) |
| Part IV Conducting AV Management Activities |
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285 | (50) |
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Chapter 16 Manage an AV Project |
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287 | (16) |
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Managing Project Activities and Resources |
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288 | (4) |
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Creating a Work Breakdown Structure |
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288 | (1) |
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Creating a logic Network for Coordination of Resources |
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289 | (1) |
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Managing the Project Budget |
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290 | (2) |
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Monitoring Work at the Client Site |
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292 | (1) |
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Coordinating Project Activities |
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292 | (4) |
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Holding a Project Kickoff Meeting |
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293 | (1) |
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Attending Project Status Meetings |
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294 | (1) |
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Creating Project Schedules |
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294 | (1) |
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Coordinating AV Work with Other Trades |
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295 | (1) |
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Providing Project Documentation |
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296 | (3) |
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Information-Related Documents |
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297 | (1) |
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297 | (2) |
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299 | (4) |
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299 | (1) |
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300 | (3) |
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Chapter 17 Manage AV Personnel |
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303 | (14) |
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303 | (10) |
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Determining Job Requirements |
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303 | (1) |
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Writing Job Advertisements |
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304 | (2) |
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306 | (2) |
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308 | (5) |
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Maintaining and Improving Staff Skills |
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313 | (1) |
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Assessing Staff Performance |
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313 | (2) |
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314 | (1) |
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Disciplining Problem Staff |
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314 | (1) |
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315 | (2) |
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315 | (1) |
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316 | (1) |
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Chapter 18 Create Estimates for AV Activities |
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|
317 | (6) |
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An Overview of AV Project Estimates |
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317 | (2) |
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318 | (1) |
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318 | (1) |
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Creating a Project Estimate |
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319 | (2) |
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Estimating Equipment and Material Costs |
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319 | (1) |
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Estimating Project Labor Costs |
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319 | (1) |
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320 | (1) |
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320 | (1) |
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Providing Estimates to Clients |
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320 | (1) |
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321 | (2) |
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321 | (1) |
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322 | (1) |
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Chapter 19 Purchase AV Supplies and Equipment |
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323 | (6) |
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Identifying Purchasing Needs |
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323 | (2) |
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Identifying General Categories of Purchase Items |
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324 | (1) |
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324 | (1) |
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Identifying Vendors and Suppliers |
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325 | (1) |
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Obtaining Pricing and Delivery Schedules |
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325 | (2) |
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327 | (2) |
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327 | (1) |
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328 | (1) |
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Chapter 20 Perform Job Costing Activities |
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329 | (6) |
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Gathering Cost Information |
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329 | (2) |
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Producing Interim Invoices |
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331 | (1) |
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Analyzing Utilization Rates |
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331 | (1) |
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Creating Project Profit-and-Loss Documents |
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331 | (1) |
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332 | (5) |
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333 | (1) |
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333 | (2) |
| Part V Servicing AV Solutions |
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335 | (24) |
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Chapter 21 Troubleshoot AV Solutions |
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337 | (8) |
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Preparing to Troubleshoot |
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337 | (1) |
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An Overview of the Troubleshooting Process |
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338 | (1) |
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Recognizing Symptoms and Elaborating on Them |
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339 | (1) |
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339 | (1) |
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A Troubleshooting Scenario |
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340 | (1) |
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341 | (4) |
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341 | (1) |
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342 | (3) |
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Chapter 22 Repair AV Solutions |
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345 | (14) |
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An Overview of the Repair and Restoration Process |
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345 | (1) |
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Addressing Common AV System Problems |
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346 | (10) |
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The Top Ten AV Problems and Solutions |
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347 | (9) |
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Maintenance and Repair Records |
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356 | (1) |
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Billing for Repair Activities |
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356 | (1) |
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357 | (4) |
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357 | (1) |
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358 | (1) |
| Part VI Appendixes |
|
359 | (120) |
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Appendix A About the CD-ROM |
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361 | (2) |
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361 | (1) |
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Installing and Running MasterExam |
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361 | (1) |
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361 | (1) |
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Using the Electronic Book and help |
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362 | (1) |
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362 | (1) |
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362 | (1) |
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362 | (1) |
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LearnKey Technical Support |
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362 | (1) |
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Appendix B Essentials of AV Technology |
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|
363 | (116) |
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363 | (2) |
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364 | (1) |
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364 | (1) |
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Analog and Digital Signals |
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365 | (6) |
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Analog and Digital Waveforms |
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365 | (1) |
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Digital Signal Processing and Sampling |
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365 | (2) |
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Bit Depth of a Digital Signal |
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367 | (1) |
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368 | (1) |
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368 | (1) |
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369 | (1) |
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Noise and Signal Transmission |
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369 | (1) |
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Analog and Digital Signal Considerations |
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369 | (2) |
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371 | (12) |
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371 | (1) |
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372 | (1) |
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373 | (1) |
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373 | (3) |
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376 | (2) |
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Network Interface Card and MAC Address |
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378 | (1) |
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Internet Protocol Addressing |
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378 | (3) |
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381 | (1) |
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Network Switches and Routers |
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382 | (1) |
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383 | (6) |
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Wavelength, Frequency, and Amplitude of Light |
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383 | (1) |
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384 | (3) |
|
Inverse-Square Law and Light |
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387 | (1) |
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388 | (1) |
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388 | (1) |
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389 | (1) |
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389 | (17) |
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390 | (3) |
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393 | (5) |
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398 | (1) |
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399 | (3) |
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402 | (4) |
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406 | (12) |
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406 | (1) |
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Display and Projection Technology |
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407 | (2) |
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409 | (1) |
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410 | (1) |
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|
411 | (1) |
|
|
|
412 | (1) |
|
Keystone Error and Correction |
|
|
413 | (1) |
|
Digital Display Alignment |
|
|
414 | (1) |
|
Projection System Brightness |
|
|
415 | (1) |
|
Brightness and Contrast Adjustments |
|
|
416 | (2) |
|
|
|
418 | (9) |
|
|
|
418 | (3) |
|
|
|
421 | (1) |
|
|
|
422 | (1) |
|
|
|
422 | (1) |
|
The Inverse-Square Law and Sound |
|
|
423 | (1) |
|
|
|
424 | (3) |
|
|
|
427 | (21) |
|
|
|
428 | (6) |
|
|
|
434 | (2) |
|
|
|
436 | (6) |
|
|
|
442 | (2) |
|
Audio Signal Level Monitoring |
|
|
444 | (4) |
|
|
|
448 | (5) |
|
|
|
449 | (1) |
|
Control System Components and Interfaces |
|
|
449 | (1) |
|
|
|
450 | (1) |
|
|
|
450 | (1) |
|
|
|
451 | (1) |
|
|
|
451 | (1) |
|
|
|
452 | (1) |
|
RS-232, RS-422, and RS-485 |
|
|
452 | (1) |
|
|
|
453 | (1) |
|
Control Systems on Networks |
|
|
453 | (1) |
|
|
|
453 | (7) |
|
|
|
454 | (1) |
|
|
|
455 | (1) |
|
|
|
456 | (1) |
|
|
|
456 | (1) |
|
|
|
457 | (1) |
|
Series and Parallel Circuits |
|
|
457 | (1) |
|
|
|
458 | (1) |
|
Electrical Power and Distribution |
|
|
458 | (1) |
|
|
|
459 | (1) |
|
Signal-Management Systems |
|
|
460 | (12) |
|
|
|
461 | (3) |
|
|
|
464 | (1) |
|
|
|
465 | (1) |
|
|
|
466 | (1) |
|
|
|
467 | (1) |
|
|
|
467 | (2) |
|
|
|
469 | (1) |
|
Rack-Building Considerations |
|
|
470 | (1) |
|
Signal-Management System Summary |
|
|
471 | (1) |
|
|
|
472 | (4) |
|
Transmitting and Receiving RF |
|
|
472 | (1) |
|
The Importance of Antennas |
|
|
472 | (1) |
|
|
|
473 | (1) |
|
|
|
474 | (2) |
|
|
|
476 | (3) |
|
Building Information Modeling |
|
|
476 | (1) |
|
|
|
476 | (1) |
|
|
|
477 | (2) |
| Glossary |
|
479 | (26) |
| Index |
|
505 | |
