| Foreword |
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vii | |
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| Acknowledgments |
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ix | |
| Introduction |
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1 | (14) |
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Four Core Principles of Successful Innovation |
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3 | (5) |
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Principle 1: Build Innovations Around Experiences |
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3 | (2) |
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Principle 2: Think of Innovations as Systems |
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5 | (1) |
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Principle 3: Cultivate an Innovation Culture |
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6 | (1) |
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Principle 4: Adopt a Disciplined Innovation Process |
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7 | (1) |
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A Model of the Design Innovation Process |
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8 | (2) |
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The Design Innovation Process |
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8 | (1) |
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9 | (1) |
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9 | (1) |
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Seven Modes of the Design Innovation Process |
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10 | (3) |
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10 | (1) |
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10 | (1) |
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11 | (1) |
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11 | (1) |
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12 | (1) |
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12 | (1) |
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Mode 7: Realize Offerings |
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13 | (1) |
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13 | (2) |
| Mode 1: Sense Intent |
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15 | (36) |
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16 | (5) |
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Sensing Changing Conditions |
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17 | (1) |
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17 | (1) |
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18 | (1) |
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18 | (1) |
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19 | (2) |
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21 | (30) |
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22 | (2) |
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24 | (2) |
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26 | (2) |
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1.4 Innovation Sourcebook |
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28 | (2) |
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1.5 Trends Expert Interview |
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30 | (2) |
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1.6 Keyword Bibliometrics |
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32 | (2) |
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1.7 Ten Types of Innovation Framework |
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34 | (2) |
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36 | (2) |
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38 | (2) |
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40 | (2) |
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1.11 From...To Exploration |
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42 | (2) |
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1.12 Initial Opportunity Map |
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44 | (2) |
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1.13 Offering-Activity-Culture Map |
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46 | (2) |
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48 | (3) |
| Mode 2: Know Context |
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51 | (36) |
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52 | (7) |
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53 | (1) |
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54 | (1) |
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55 | (1) |
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Understanding Stakeholders |
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56 | (1) |
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57 | (2) |
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59 | (28) |
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2.1 Contextual Research Plan |
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60 | (2) |
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62 | (2) |
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2.3 Publications Research |
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64 | (2) |
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66 | (2) |
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2.5 Innovation Evolution Map |
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68 | (2) |
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70 | (2) |
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72 | (2) |
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2.8 Competitors-Complementors Map |
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74 | (2) |
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2.9 Ten Types of Innovation Diagnostics |
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76 | (2) |
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2.10 Industry Diagnostics |
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78 | (2) |
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80 | (2) |
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2.12 Subject Matter Experts Interview |
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82 | (2) |
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2.13 Interest Groups Discussion |
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84 | (3) |
| Mode 3: Know People |
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87 | (42) |
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88 | (7) |
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89 | (1) |
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90 | (1) |
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91 | (1) |
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92 | (1) |
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Looking for Problems and Needs |
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93 | (2) |
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95 | (34) |
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3.1 Research Participant Map |
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96 | (2) |
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3.2 Research Planning Survey |
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98 | (2) |
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100 | (2) |
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102 | (2) |
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104 | (2) |
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106 | (2) |
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108 | (2) |
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3.8 Ethnographic Interview |
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110 | (2) |
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3.9 User Pictures Interview |
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112 | (2) |
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114 | (2) |
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116 | (4) |
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3.12 Experience Simulation |
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120 | (2) |
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122 | (2) |
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124 | (2) |
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3.15 User Observations Database |
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126 | (3) |
| Mode 4: Frame Insights |
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129 | (66) |
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130 | (7) |
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131 | (1) |
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132 | (1) |
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133 | (1) |
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Identifying Opportunities |
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134 | (1) |
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Developing Guiding Principles |
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135 | (2) |
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137 | (58) |
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4.1 Observations to Insights |
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138 | (2) |
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140 | (2) |
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4.3 User Observation Database Queries |
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142 | (2) |
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4.4 User Response Analysis |
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144 | (2) |
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146 | (4) |
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4.6 Descriptive Value Web |
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150 | (2) |
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4.7 Entities Position Map |
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152 | (2) |
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154 | (2) |
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4.9 Tree/Semi-Lattice Diagramming |
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156 | (2) |
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4.10 Symmetric Clustering Matrix |
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158 | (4) |
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4.11 Asymmetric Clustering Matrix |
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162 | (4) |
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166 | (4) |
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4.13 Insights Clustering Matrix |
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170 | (4) |
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174 | (2) |
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4.15 User Groups Definition |
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176 | (2) |
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4.16 Compelling Experience Map |
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178 | (4) |
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182 | (2) |
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184 | (4) |
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4.19 Design Principles Generation |
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188 | (2) |
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190 | (5) |
| Mode 5: Explore Concepts |
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195 | (52) |
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Explore Concepts: Mindsets |
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196 | (7) |
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197 | (1) |
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198 | (1) |
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Exploring Concepts at the Fringes |
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199 | (1) |
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Seeking Clearly Added Value |
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200 | (1) |
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Narrating Stories about the Future |
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201 | (2) |
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Explore Concepts: Methods |
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203 | (44) |
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5.1 Principles to Opportunities |
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204 | (2) |
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206 | (2) |
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208 | (2) |
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210 | (2) |
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212 | (4) |
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5.6 Concept-Generating Matrix |
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216 | (2) |
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5.7 Concept Metaphors and Analogies |
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218 | (4) |
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222 | (2) |
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224 | (4) |
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228 | (4) |
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5.11 Behavioral Prototype |
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232 | (2) |
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234 | (2) |
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236 | (2) |
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238 | (2) |
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240 | (2) |
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5.16 Concept Grouping Matrix |
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242 | (2) |
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244 | (3) |
| Mode 6: Frame Solutions |
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247 | (38) |
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Frame Solutions: Mindsets |
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248 | (7) |
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Conceiving Holistic Solutions |
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249 | (1) |
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250 | (1) |
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251 | (1) |
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252 | (1) |
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253 | (2) |
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255 | (30) |
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6.1 Morphological Synthesis |
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256 | (2) |
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258 | (2) |
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6.3 Prescriptive Value Web |
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260 | (2) |
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262 | (2) |
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264 | (2) |
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266 | (2) |
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268 | (2) |
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270 | (2) |
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272 | (2) |
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274 | (2) |
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276 | (2) |
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278 | (2) |
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280 | (5) |
| Mode 7: Realize Offerings |
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285 | (35) |
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Realize Offerings: Mindsets |
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286 | (7) |
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287 | (1) |
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288 | (1) |
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289 | (1) |
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290 | (1) |
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291 | (2) |
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Realize Offerings: Methods |
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293 | (27) |
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294 | (2) |
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296 | (4) |
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7.3 Strategy Plan Workshop |
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300 | (4) |
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7.4 Pilot Development and Testing |
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304 | (2) |
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306 | (4) |
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310 | (2) |
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312 | (2) |
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314 | (4) |
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318 | (2) |
| Credits For Example Projects |
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320 | (3) |
| Index |
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323 | |