Jones (design, Ontario College of Art and Design U., Canada), a design research consultant in software and large-scale online information services, presents methods and cases meant to help designers and design researchers in healthcare, healthcare professionals and clinical practice leaders, and service, product, and innovation managers in healthcare companies create innovative and effective responses to problems in patient-centered services. First focusing on healthcare consumers, he discusses design as a way to provide care and the problem of fragmentation of design practice and engagement across different healthcare sectors, as well as design for health information seeking and personal health decision making. He then addresses the patient perspective and designing for patient agency and connectivity; a systems approach to service design; an approach to clinical decision making, medical education, and the four stages of clinical service design; designing health information technology and service and organizational innovation; and future issues. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)
