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Designing Healthcare That Works: A Sociotechnical Approach [Pehme köide]

, (George Herbert Mead Collegiate Professor of Human-Computer Interaction and School of Information, Department of Electrical Engineering and Computer Science, University of Michigan, Ann Arbor), , , (Professor, Department of Informatics, Huma)
  • Formaat: Paperback / softback, 232 pages, kõrgus x laius: 235x191 mm, kaal: 480 g
  • Ilmumisaeg: 13-Nov-2017
  • Kirjastus: Academic Press Inc
  • ISBN-10: 0128125837
  • ISBN-13: 9780128125830
Teised raamatud teemal:
Designing Healthcare That Works: A Sociotechnical ApproachSuurem pilt
  • Formaat: Paperback / softback, 232 pages, kõrgus x laius: 235x191 mm, kaal: 480 g
  • Ilmumisaeg: 13-Nov-2017
  • Kirjastus: Academic Press Inc
  • ISBN-10: 0128125837
  • ISBN-13: 9780128125830
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780128125830.html
Märksõnad:

Designing Healthcare That Works: A Sociotechnical Approach takes up the pragmatic, messy problems of designing and implementing sociotechnical solutions which integrate organizational and technical systems for the benefit of human health. The book helps practitioners apply principles of sociotechnical design in healthcare and consider the adoption of new theories of change. As practitioners need new processes and tools to create a more systematic alignment between technical mechanisms and social structures in healthcare, the book helps readers recognize the requirements of this alignment.

The systematic understanding developed within the book’s case studies includes new ways of designing and adopting sociotechnical systems in healthcare. For example, helping practitioners examine the role of exogenous factors, like CMS Systems in the U.S. Or, more globally, helping practitioners consider systems external to the boundaries drawn around a particular healthcare IT system is one key to understand the design challenge.

Written by scholars in the realm of sociotechnical systems research, the book is a valuable source for medical informatics professionals, software designers and any healthcare providers who are interested in making changes in the design of the systems.

  • Encompasses case studies focusing on specific projects and covering an entire lifecycle of sociotechnical design in healthcare
  • Provides an in-depth view from established scholars in the realm of sociotechnical systems research and related domains
  • Brings a systematic understanding that includes ways of designing and adopting sociotechnical systems in healthcare

Muu info

An in-depth view from established scholars in the realm of sociotechnical systems research
List of Contributors
ix
Biography of Authors xi
Introduction xvii
1 Socio-technical Design for the Care of People With Spinal Cord Injuries
Mark S. Ackerman
Ayse G. Buyuktur
Pei-Yao Hung
Michelle A. Meade
Mark W. Newman
1 Introduction
1(1)
2 Spinal Cord Injury
2(1)
3 Scenario
3(1)
4 SCILLS, the Spinal Cord Injury Living and Learning System
4(2)
5 System Description
6(2)
6 Formative Evaluation
8(4)
7 Technical Lessons
12(3)
8 Reflections on Socio-technical Design
15(4)
Acknowledgments
16(1)
References
17(2)
2 Design Principles for Supporting Patient-Centered Journeys
Maia Jacobs
Elizabeth D. Mynatt
1 Introduction: Health Care as a Journey
19(1)
2 Background: Personal Health Management Challenges During Cancer Care
20(2)
3 Case Study: The Breast Cancer Journey
22(12)
4 Lessons Learned: Supporting Health Care Journeys
34(2)
5 Future Work
36(1)
6 Conclusion
36(3)
References
36(3)
3 Supporting Collaboration to Preserve the Quality of Life of Patients at Home---A Design Case Study
Khuloud Abou Amsha
Myriam Lewkowicz
1 Introduction
39(1)
2 Background: Supporting Collaboration in Home Care
40(1)
3 The Case
41(2)
4 Method
43(2)
5 Results of the Empirical Analysis of Practices
45(3)
6 Design and Evaluation of the CARE Application
48(2)
7 CARE Pilot Study
50(2)
8 Lessons Learned
52(3)
9 Conclusion
55(4)
References
56(3)
4 A Community Health Orientation for Wellness Technology Design & Delivery
Andrea G. Parker
Herman Saksono
Jessica A. Hoffman
Carmen Castaneda-Sceppa
1 Introduction
59(1)
2 PHI Research in Community-Based Organizations
60(1)
3 Case Study
61(4)
4 Findings
65(5)
5 Discussion
70(3)
6 Conclusion
73(4)
Acknowledgments
73(1)
References
73(4)
5 Socio-technical Betwixtness: Design Rationales for Health Care IT
Claus Bossen
1 Introduction
77(3)
2 A Short Historical Brief on Rationales Behind the Design of Work, Technology, and Organizations
80(2)
3 A Foundational Model for Electronic Health Records
82(5)
4 Empowering and Managing Distributed Work: It for Hospital Porters
87(3)
5 Discussion: On the Betwixness of Design in Health Care
90(2)
6 Central Points
92(3)
Acknowledgments
92(1)
References
92(3)
6 Stakeholders as Mindful Designers: Adjusting Capabilities Rather Than Needs in Computer-Supported Daily Workforce Planning
Martina Augl
Christian Stary
1 Introduction
95(2)
2 Description and Course of Study
97(10)
3 Learnings for Socio-technical Design
107(3)
4 Conclusion
110(3)
References
111(2)
7 Dashboard Design for Improved Team Situation Awareness in Time-Critical Medical Work: Challenges and Lessons Learned
Aleksandra Sarcevic
Ivan Marsic
Randall S. Burd
1 Introduction
113(1)
2 Background: Domain Overview and Approache to Dashboard Design
114(2)
3 TRU-Board Design Goals and Display Features
116(2)
4 TRU-Board Design and Evaluation Process
118(6)
5 Socio-technical Challenges in Designing Dashboards for Safety-Critical Medical Work
124(4)
6 Conclusion and Future Work
128(5)
Acknowledgments
128(1)
References
129(4)
8 The Recording and Reuse of Psychosocial Information in Care
Xiaomu Zhou
Mark S. Ackerman
Kai Zheng
1 Introduction
133(1)
2 Literature Review
134(1)
3 About the Study
135(2)
4 Doctors' Work
137(2)
5 Documenting Health Care Information
139(5)
6 Discussion
144(3)
7 Design Implications
147(1)
8 Conclusion
147(2)
Acknowledgments
148(1)
References
148(1)
9 Challenges for Socio-technical Design in Health Care: Lessons Learned From Designing Reflection Support
Michael Prilla
Thomas Herrmann
1 Introduction: Designing Support for Collaborative Reflection in HealthCare
149(1)
2 Background: Supporting Reflective Learning in Health Care
150(1)
3 The TalkReflection App to Support Reflection at Work
151(1)
4 Design Process and Results
152(4)
5 Reflections: Socio-technical Design Challenges in Health Care
156(7)
6 Conclusion
163(4)
Acknowledgments
165(1)
References
165(2)
10 Double-Loop Health Technology: Enabling Socio-technical Design of Personal Health Technology in Clinical Practice
Jakob E. Bardram
Mads M. Frost
1 Introduction
167(2)
2 Background: Personal Health Technology
169(3)
3 Case: Designing for Double-Loop Treatment in Mental Health
172(5)
4 Lessons Learned
177(6)
5 Conclusion
183(4)
Acknowledgments
184(1)
References
184(3)
11 Designing Health Care That Works---Socio-technical Conclusions
Thomas Herrmann
Mark S. Ackerman
Sean P. Goggins
Christian Stary
Michael Prilla
1 The Extended View of a Socio-technical Perspective
187(4)
2 Consequences for Design
191(3)
3 Methods That are Applied
194(2)
4 Challenges and Problems
196(3)
5 How to Deal With the Problems
199(2)
6 Summary and Future Work
201(1)
References 202(3)
Index 205
Mark Ackerman major research area is Human-Computer Interaction (HCI), primarily in social computing and Computer-Supported Cooperative Work (CSCW). His primary interests are in collaborative information access, now focusing on the work people have to do to manage their chronic illnesses. Mark has published widely in HCI and CSCW, including healthcare settings, patient expertise sharing, and most recently, pervasive environments for health. This work spans both technical and social analytic studies. For this work on socio-technical systems and design, Mark was elected as a member of the CHI Academy (HCI Fellow) and an ACM Fellow.Previously, Mark was a faculty member at the University of California, Irvine, and a research scientist at MIT's Laboratory for Computer Science (now CSAIL). Before becoming an academic, Mark led the development of the first home banking system, had three Billboard Top-10 games for the Atari 2600, and worked on the X Window System's first user-interface widget set. Mark has degrees from the University of Chicago, Ohio State, and MIT. Professor Michael Prilla is head of the Department of Informatics - Human-Centred Information Systems at Clausthal University of Technology. His research puts emphasis on the integration of stakeholders into the development of IT technology and the mutual shaping of IT and human behavior. Professor Christian Stary is Head of the Department of Business Information Systems, leading the Communications Engineering Team, at Johannes Kepler University Linz. Professor Dr Thomas Hermann is an well-established researcher whose main interest is the evaluation and design of socio-technical systems in accordance with human needs and organizational structures. Sean Goggins is an acclaimed data scientist, focusing on sociotechnical applications of data.