"Learn how to create a library culture that not only empowers and supports its staff but provides compassionate and innovative services, helping customers and communities thrive"-- Provided by publisher.
Learn how to create a library culture that not only empowers and supports its staff but provides compassionate and innovative services, helping customers and communities thrive.
Everyone wants a supportive workplace where they are valued, trusted, and empowered. Library staff also want to serve the diverse needs of their customers and community. Is it possible to have both? Yes! Learn how to create and sustain a library environment where the needs of staff and customers are mutually supported without sacrificing efficiencies. You'll discover how you can enhance employee satisfaction and performance while improving the quality of service provided to help build more successful communities.
Real-world scenarios show why simple policy changes like allowing food and drink in the library or permitting sleeping can demonstrate trust and why flexibility in scheduling won't result in complete chaos at your branch. This guide provides ways to break down silos between management and front-line staff to work together for the advancement of all.
The authors share on-the-ground examples of how to shift decision making from a “follow the rules or else” approach to a trauma-informed and flexible environment where the needs of both staff and customers are valued. You'll better understand how saying yes can improve your reputation, increase funding, and enhance your library's value to constituents.
All levels of workers, from the newest library staffer to the CEO and governing board members, will benefit from this guidance-because everyone has a role in building a culture of teamwork, trust, and respect.
Learn how to create a library culture that not only empowers and supports its staff but provides compassionate and innovative services, helping customers and communities thrive.
Arvustused
Both Christine Feldmann and Cathy Hollerbach, are part of an executive team leading 460 amazing library staff. In the book, Feldmann and Hollerbach have illuminated the many ways we all work hard to build and sustain a positive workplace culture. Building trust isnt always easy, but its absolutely critical in building a library system thats loved by the community. -- Skip Auld * Chief Executive Officer, Anne Arundel County Public Library * This book is an essential guide for any library leader or staff member striving to create a culture of trust, belonging, and teamwork within their organization. It offers practical strategies for strengthening relationships inside the library and with the communities to be served. In a time when libraries are called to be both anchors and innovators, this book shows us how to lead with purpose while building bridges between community and staff. -- Michelle H. Hamiel * Chief of Programs, Urban Libraries Council *
Muu info
Learn how to create a library culture that not only empowers and supports its staff but provides compassionate and innovative services, helping customers and communities thrive.
Acknowledgments
Chapter 1: Building a Culture of Connection: Empowering Communities through
Trust and Compassionate Leadership
Chapter 2: The Power of Trust: Cultivating Compassionate Leadership for
Thriving Workplaces and Communities
Chapter 3: Redefining Library Service: Empowering Customers in a Modern Era
Chapter 4: Shaping Workplace Culture: Understanding, Defining, and Nurturing
a Positive Environment
Chapter 5: Understanding That Your Community Is Not a Monolith
Chapter 6: Building Trust from Within: Cultivating a Collaborative and
Supportive Culture
Chapter 7: Dealing with Burnout and Trauma
Chapter 8: Turning the Tide: Overcoming Staff Morale Challenges and
Addressing Complaints
Chapter 9: Building Bridges: Strategies for Earning Trust with External
Audiences
Chapter 10: Cultivating Partnerships and Trust for Customer Success
Chapter 11: Tailoring Trust: Special Considerations for Building
Relationships with Unique Audiences
Chapter 12: Special Considerations: Creating a Welcoming Environment for
Neurodiverse Customers and Staff
Chapter 13: Building Trust with Naysayers and Complainers
Chapter 14: Navigating Freedom of Information Act (FOIA) Requests
Chapter 15: Tangible Strategies for Building Trust Through Social Media,
Protecting Intellectual Freedom, Equity Work, and Public Health Initiatives
Chapter 16: Building Trust through Community-Driven Innovative Programming
Chapter 17: The Impact of Unionization on Library Culture
Chapter 18: Moving Forward: Taking the First Steps and Shaping the Future You
Want for Your Library
Bibliography
Index
Catherine E. Hollerbach is Chief Operating Officer, Anne Arundel County Public Library, USA.
Christine D. Feldmann is Director of Marketing and Communications, Anne Arundel County Public Library, USA.
