Bringing together a diverse collection of studies from a team of international scholars, this pioneering volume focuses on interactions in shops, exploring the dynamics of conversation between sellers and customers. Beginning with the emergence of a 'need' for a product before the request to a seller is actually made, all the way through to the payment phase, it explores the rich and deeply methodical practices employed by customers and sellers as they go about the apparently mundane work of buying and selling small items. It looks at how seller and customer interact both verbally, and by means of manipulating the material objects involved, across a range of different kinds of purchase. Providing new insights into multimodal human interaction and the organisation of the commercial activity, it aims to bring about a new understanding of the fundamental ways in which economic value, possession and ownership is achieved.
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Brings together a set of studies that explore the dynamics of conversation between sellers and customers in shop interactions.
1. Encounters at the counter: An Introduction Lorenza Mondada,
Marja-Leena Sorjonen, and Barbara Fox;
2. Approaching the counter at the
supermarket: Decision-Making and the accomplishment of couplehood Elwys De
Stefani;
3. Customers' inquiries about products: Establishing grounds for the
decision to buy Katariina Harjunpää, Lorenza Mondada and Kimmo Svinhufvud;
4.
Offering a taste in gourmet food shops: Small gifts in an economy of sale
Lorenza Mondada;
5. Embodied trajectories of actions in shop encounters:
Giving or placing products on or over the counter Lorenza Mondada and
Marja-Leena Sorjonen;
6. Unpacking packing Anna Lindström and Barbara Fox;
7.
The request-return sequence: What can happen at the interface between picking
up a repaired item and paying for it Barbara Fox and Trine Heinemann;
8.
Moving money: Money as an interactional resource in kiosk encounters in
Finland Mia Halonen and Aino Koivisto.
Barbara Fox is Emerita Professor of Linguistics at the University of Colorado Boulder. She works at the intersection of grammar, the body, and social interaction. Her book Grammar in Everyday Talk (with Thompson and Couper-Kuhlen, Cambridge, 2015), won the Best Book Award from the International Society for Conversation Analysis in 2018. Lorenza Mondada is Professor of Linguistics at the University of Basel. Her research focuses on social interaction in ordinary, professional and institutional settings, within an ethnomethodological and conversation analytic perspective. She has co-edited several collective books, and published Sensing in Social Interaction (Cambridge, 2021). Marja-Leena Sorjonen is Professor of Finnish language at the University of Helsinki. Her studies cover interactional practices in mundane interactions and in a range of institutional settings, conducted from conversation analytic and interactional linguistic perspectives. She has co-edited several volumes, and published Responding in Conversation (John Benjamins, 2001).
