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Enterprise Cloud Computing for Non-Engineers [Kõva köide]

Edited by (Ball State University, Muncie, Indiana, USA), Edited by
  • Formaat: Hardback, 227 pages, kõrgus x laius: 234x156 mm, kaal: 521 g
  • Sari: Technology for Non-Engineers
  • Ilmumisaeg: 21-Mar-2018
  • Kirjastus: CRC Press
  • ISBN-10: 1138106216
  • ISBN-13: 9781138106215
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  • Formaat: Hardback, 227 pages, kõrgus x laius: 234x156 mm, kaal: 521 g
  • Sari: Technology for Non-Engineers
  • Ilmumisaeg: 21-Mar-2018
  • Kirjastus: CRC Press
  • ISBN-10: 1138106216
  • ISBN-13: 9781138106215

This book provides a technical description of cloud computing technologies, covering cloud infrastructure and platform services. It then addresses the basics of operating a Cloud computing data center, the services offered from Cloud providers, the carrier role in connecting users to data centers, and the process of interconnecting Cloud data centers to form a flexible processing unit. It also describes how cloud computing has made an impact in various industries and provides emerging technologies that are critical within each industry. Lastly, this book will address security requirements and provide the best practices in securing data.

Acknowledgements vii
About the Editors ix
Contributors xi
Chapter 1 The Basics of Cloud Computing 1(42)
Frank M. Groom
Cloud Computing Services
2(4)
Introduction
2(1)
Drivers, Characteristics, and Benefits of Cloud Computing
3(1)
The Essential Characteristics of Cloud Computing
4(1)
The Advantages of Employing Cloud Services
5(1)
Contracting for Cloud Services
6(5)
Services Offerings
6(2)
IaaS
6(1)
PaaS
7(1)
SaaS-Software-as-a-Service
8(1)
Some Deployment Models for Offering Those Cloud Services
9(5)
Public Cloud Service Offerings
9(1)
Private Cloud Service Offerings
10(1)
A Hybrid Approach
11(1)
Changing the Cost Incurred for Providing Data Processing
11(1)
The Required Cloud Computing Infrastructure
12(2)
Systems That Make the Cloud Work
14(11)
Vendor Virtualization Software
14(1)
Employing Automation, User Portals, and Racks of Commodity Components
15(1)
Automate Everything
15(1)
The Customer Portal
16(2)
The Cloud Data Center Management Portal
18(1)
Reducing Costs by Employing Inexpensive Commodity Equipment
19(4)
Virtualizing of All Aspects of the Cloud Data Center for Cost Effective Cloud Service Delivery
23(2)
Each Cloud Data Center Computer Has a Super Operating System: The Hypervisor
25(15)
The Hypervisor
25(1)
Docker Containers: A Streamlined Alternative to VM Hypervisor Virtualization
26(3)
Virtualizing the Hypervisor's and Cloud Data Center's Networking
29(3)
Software Defined Network Connection with Cloud Data Centers
32(1)
Interconnecting VMs and Containers across Distant Data Centers
33(4)
Virtualizing Storage
37(1)
Using Hadoop and MapReduce to Analyze Big Data across Multiple Processors
38(2)
Factors Contributing to Cost Effectiveness
40(1)
Conclusion
41(1)
References
41(2)
Chapter 2 Carrier Role in Cloud Computing Connectivity 43(20)
Kevin M. Groom
The Evolved Packet Core Flat IP Network
46(3)
Metropolitan Backbone Networks-Rings and Mesh
49(3)
Metropolitan Carrier Ethernet
52(1)
Carrier Wide Area Backbone Networks
53(5)
Cloud Center Placement
58(2)
Cloud Access Connection as a Service
60(2)
Conclusion
62(1)
References
62(1)
Chapter 3 Healthcare Industry 63(14)
Rob Faix
Eric Gerard
Introduction
63(1)
Brief Overview of Traditional Enterprise Computing Considerations
64(1)
Strategic Benefits of Cloud Computing
65(1)
Why Embrace a Cloud Computing Strategy?
66(1)
Limitations of Cloud Computing
67(1)
Types of Cloud Solutions
68(1)
How Do Organizations Access Cloud-Based Solutions?
69(2)
Cloud Computing and Information Security Considerations in Healthcare
71(1)
External Cloud in Healthcare
71(1)
Internal Cloud in Healthcare
72(1)
Case Study
73(2)
Key Challenges
74(1)
Solution
74(1)
Benefits
74(1)
Conclusion
75(1)
References
75(2)
Chapter 4 Manufacturing 77(10)
Cameron Schmidt
Jake Ellis
Introduction to Cloud Computing in Manufacturing
77(1)
History of Computing in Manufacturing
78(1)
Business Benefits
78(2)
Historically Slow Adoption
80(1)
Security Considerations
81(1)
Adoption Where It Makes Sense
82(1)
Case Study
83(2)
Conclusion
85(1)
References
85(2)
Chapter 5 Cloud Marketing 87(9)
Joe Ciuffo
What is Marketing/Benefits?
87(1)
Customer Engagement
88(1)
Trade Show
88(2)
Digital Marketing
90(4)
Lead Generation
91(1)
Marketing Automation
92(2)
Marketing Content Creation
94(1)
Conclusion
94(1)
References
95(1)
Chapter 6 Government Agencies Making the Case for the Cloud in State Government 96(9)
Jared Linder
Introduction
97(1)
Indiana's Current Landscape
98(2)
Why the Cloud?
100(2)
Next Steps
102(1)
Conclusion
103(1)
References
104(1)
Chapter 7 The Internet of Things 105(18)
Nick Chandler
IoT as an Economic Disruptor
106(1)
Edge Technology: Embedded Systems and Connectivity
107(1)
Network Access
107(1)
Application Layer Protocols
108(1)
MQTT
109(1)
IoT Application Infrastructure and the Cloud
110(1)
Microservices
110(2)
Containers
112(1)
PaaS
113(1)
Cloud Data Storage
114(1)
Big Data and Analytics
114(1)
Apache Hadoop
115(1)
Hadoop Distributed File System
116(1)
Hadoop Distributed Processing: MapReduce, Spark, and Related Projects
116(2)
Hadoop Providers
118(1)
Conclusion
119(1)
References
119(4)
Chapter 8 Customer Services 123(12)
Joe Ciuffo
Mediums of Communication
124(4)
Phone Call
125(1)
Email
126(1)
Instant Messaging
126(1)
Video
127(1)
Agent Selection Process or Skills Based Routing
127(1)
Internal Communication Systems
128(1)
Knowledge-Base Management System
128(1)
Customer Incident Management System
129(1)
Internal Infrastructure Management System
129(1)
Data Driven Metrics
130(1)
Cloud Solution Benefits
130(3)
References
133(2)
Chapter 9 A Movement Toward SaaS and the Cloud The Evolution of IT Services in Higher Education 135(10)
Kirk Young
Ruth Schwer
Rob Hartman
Chris Ardeel
Tom Janke
Zach Skidmore
Peter Williams
Introduction
135(2)
Driver: Offering More Services at a Lower Cost
137(3)
Driver: Access Anytime, Anywhere, Perpetual Access
140(1)
Driver: Quickening Pace of Technology Development/Change Need for Agility. Inseparability of LMS Tools
141(1)
Driver: Clear Differentiation/Value in an Industry under Scrutiny
142(1)
Conclusion
143(1)
References
144(1)
Chapter 10 Implementation and Benefits of Cloud Services in Higher Education 145(16)
Dan Jones
Introduction
145(1)
Cloud Services Used in Higher Education
146(7)
Benefits of Cloud Services for Higher Education
149(2)
Risks of Cloud Services for Higher Education
151(2)
Considerations When Moving to Cloud Computing
153(2)
Impact on the Students
155(1)
Helping Students Convert to the Cloud
155(1)
Conclusion
156(1)
References
157(4)
Chapter 11 Cloud Use in Consulting Services 161(8)
Austin McClelland
Tucker Hale
Introduction
161(1)
The Trusted Relationship
162(1)
Roadmapping
162(1)
Performance Benefits
163(2)
Security Considerations
165(1)
Financial Benefits
166(1)
References
166(3)
Chapter 12 Publishing The Case for the Cloud in Publishing 169(8)
Eric Germann
A Brief History of Virtualization
170(1)
Evolution to the Cloud
171(1)
Launch of the Public Cloud
171(1)
The Cloud Model
172(3)
Getting to the Cloud
173(1)
Phase 1 - Lift and Shift
173(1)
Phase 2 - Partial Optimization
174(1)
Phase 3 - Full Optimization
174(1)
Future Directions
175(1)
References
176(1)
Chapter 13 Telecommunications A Race for Survival: Cloud in the Mobile Carrier Industry 177(14)
Cheer Dheeradhada
Alice and Bob: The Future of Smart Devices and Environment
178(1)
The IoT: Connecting Anything, Anywhere, Anytime
179(1)
Cloud Computing
180(1)
The U.S. Mobile Carrier Industry and the Race for Survival
180(1)
Network Functions Virtualization (NFV)
181(1)
Software Defined Networking
181(1)
Big Data
182(1)
Lessons from History: Symbian and Android
182(1)
The Tale of Two Strategies: AT&T vs. Verizon
183(1)
T-Mobile, Sprint, US Cellular, and DISH Network
184(1)
Survival of the Fittest: Stronger, Smarter, Slimmer, Simpler, Swagger Services
185(1)
References
186(5)
Chapter 14 Call Centers Cloud Use in Call Centers 191(4)
Alonso Miller
Communication as a Service
191(1)
Cloud-Based Communications Platforms
192(1)
Cons and Skepticism of Cloud-Based Communications Platforms
192(1)
The Growth of Cloud-Based Communications Platforms
193(1)
The Future of Cloud-Based Communications Platforms
194(1)
References
194(1)
Chapter 15 Security Strategies for Security in the Cloud 195(16)
Victoria Bishop
Types of Cloud Security Controls
196(1)
Data Breaches
197(1)
Cloud Security: Application Programming Interfaces
198(1)
Cloud Security: System Vulnerabilities
198(1)
Cloud Security: The Human Factor
198(1)
Cloud Security: Advanced Persistent Threats
199(1)
Combating the Threats
199(2)
Internal and External Security
201(1)
Data Encryption
201(2)
Purpose of Data Encryption
201(1)
Process of Data Encryption
202(1)
Hackers and Encrypted Packets
203(1)
Firewalls
203(1)
Social Engineering
204(1)
Social Engineering: Types of Attacks
204(1)
Computer-Based Social Engineering: Phishing
205(1)
Computer-Based Social Engineering: Baiting
205(1)
Computer-Based Social Engineering: Pretexting
206(1)
Computer-Based Social Engineering: Quid Pro Quo
206(1)
Human-Based Social Engineering: Impersonation
207(1)
Human-Based Social Engineering: Third Party and Other Methods
207(1)
Human-Based Social Engineering: Reverse Social Engineering
208(1)
References
208(1)
Further Reading
209(2)
Chapter 16 Ontario Cloud Contact Savvy-Launching A Multi-Cloud Solution 211(6)
Kevin Keathley
Ontario Systems and Contact Management
211(1)
Goodbye TDM, Hello VOIP
212(1)
Compliance and Load Optimized Instances
212(1)
Real-Time Transport Protocol-Bare Metal Solution
213(1)
Two Clouds-One Solution
213(1)
Tying It All Together-Clients and Clouds
213(1)
Multi-Cloud-From Theory to Deployment
214(1)
Other Upsides for the Enterprise
214(1)
Best of Breed Partners
215(2)
Index 217
Stephan S. Jones, PhD, is the director of the Center for Information and Communication Sciences, where he is also a professor delivering core technology courses in the graduate-only program. His industry experience is as a field engineer and owner of a telecommunications company providing voice and data solutions for business/commercial systems in the Midwest. In academe, he has published or edited numerous books and texts associated with simplifying complex communication technologies for nonengineering students to comprehend. He is actively engaged in supporting broadband technology deployments to underserved and unserved regions of the country and providing technical support for non-profit organizations with student participation. Frank Groom, PhD, is a professor in the Graduate Center for Information and Communication Science at Ball State University. His research is concentrated in the areas of high-bandwidth networking, distributed systems, and the storage of multimedia objects. Dr. Groom is the author of seven books, most recently having finished The Basics of Voice over IP Networking and The Basics of 802.11 Wireless LANs. Among his best known books are The Future of ATM and The ATM Handbook. Dr. Groom earned his PhD from the University of Wisconsin Milwaukee in information systems. He is the former senior director of information systems for Ameritech.