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Part I Awareness and Suggestion |
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3 | (10) |
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3 | (1) |
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4 | (4) |
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1.3 Objective of This Thesis |
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8 | (1) |
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1.4 Structure of This Thesis |
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8 | (2) |
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1.5 Conventions of This Thesis |
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10 | (3) |
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2 Scientific Positioning and Research Approach |
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13 | (14) |
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2.1 Scientific Positioning |
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13 | (2) |
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2.2 Applied Design-Science Framework |
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15 | (9) |
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2.2.1 Design-Science Principles and Guidelines |
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17 | (2) |
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2.2.2 Design-Science Framework |
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19 | (5) |
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24 | (3) |
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Part II Development of the Artefact |
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3 EIdM: Concepts, Technologies, and Application Fields |
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27 | (30) |
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28 | (7) |
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29 | (3) |
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3.1.2 Digital Identity and Partial Identities |
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32 | (1) |
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3.1.3 The Identity Life Cycle |
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33 | (2) |
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3.2 Identity Management and Identity Management Systems |
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35 | (11) |
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3.2.1 Categorisation Approaches for Identity Management Systems |
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36 | (3) |
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3.2.2 Relevant Technologies |
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39 | (2) |
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3.2.3 Enterprise Identity Management |
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41 | (3) |
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3.2.4 Market Developments for EIdM Solutions and Services |
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44 | (2) |
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3.3 EIdM in Organisations: Questions and Answers |
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46 | (10) |
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3.3.1 Why Do Organisations Introduce EIdM? |
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46 | (1) |
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3.3.2 How Do Organisations Introduce EIdM? |
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47 | (1) |
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3.3.3 What Are the Problems of EIdM Introductions? |
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48 | (6) |
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3.3.4 Who Are the Relevant Stakeholders? |
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54 | (2) |
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3.4 Summary and Conclusion |
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56 | (1) |
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4 Evaluation of EIdM Investments |
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57 | (12) |
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4.1 Ex-ante Evaluation Methods for IT (Security) Investments |
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58 | (1) |
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4.2 Categorisation Approach |
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58 | (7) |
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62 | (1) |
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63 | (2) |
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4.3 Application of the Categorisation Framework |
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65 | (1) |
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4.4 Evaluation Methods Used in the Practical Field |
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65 | (2) |
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4.5 Summary and Implications |
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67 | (2) |
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5 A Decision Support Model for the Introduction of EIdM Systems |
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69 | (34) |
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5.1 Creation of the EIdM Decision Support Model |
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69 | (3) |
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72 | (9) |
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5.2.1 Interviewed Subjects/Subject Demographics |
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74 | (1) |
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5.2.2 Interview Guideline |
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75 | (3) |
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78 | (3) |
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5.3 Description of the Derived Explanation Model |
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81 | (11) |
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5.3.1 Derived Theory Constructs and Specific Topical Areas |
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81 | (6) |
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5.3.2 Linking the Constructs: Derivation of the Model |
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87 | (5) |
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5.4 Review of the Model: Survey-Based Expert Review |
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92 | (7) |
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5.4.1 Design of the Review Questionnaire |
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93 | (1) |
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94 | (1) |
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5.4.3 Analysis of Material |
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94 | (2) |
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5.4.4 Results and Implications from the Analysis |
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96 | (3) |
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5.5 Limitations of the Model Derivation |
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99 | (1) |
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99 | (4) |
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Part III Evaluation of the Artefact |
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6 Prototype Implementation of an EIdM Decision Support System |
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103 | (50) |
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6.1 Decision Support Systems |
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104 | (11) |
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6.1.1 Foundations of Decision Support Systems |
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105 | (1) |
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6.1.2 Defining Decision Support Systems |
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106 | (5) |
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6.1.3 Generic Structure of Decision Support Systems |
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111 | (1) |
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6.1.4 Intermediate Result: Characteristics of DSS and Implications |
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112 | (3) |
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6.2 Derivation of the EIdM Decision Matrix |
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115 | (19) |
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6.2.1 Setting the Frame: The Balanced Scorecard Approach |
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116 | (2) |
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6.2.2 Proposal for an EIdM Decision Matrix |
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118 | (1) |
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6.2.3 Perspectives of the EIdM Decision Matrix |
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118 | (8) |
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6.2.4 Outputs and Implications of the EIdM Decision Matrix: Possible Application Scenarios |
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126 | (2) |
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6.2.5 Excursus: Complementary Evaluation Processes |
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128 | (6) |
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6.3 Implementation of the DSS Prototype |
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134 | (17) |
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6.3.1 Targeted Usage Cases |
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134 | (1) |
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6.3.2 Requirements and Functionality |
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135 | (1) |
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6.3.3 Setup and Implementation Process |
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136 | (1) |
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6.3.4 Derived KPIs of the DSS Prototype |
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137 | (4) |
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141 | (10) |
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6.4 Limitations of the Prototype |
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151 | (1) |
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151 | (2) |
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7 Empirical Evaluation of the Theoretical Model |
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153 | (16) |
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7.1 Description of the Empirical Artefact Evaluation |
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153 | (1) |
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7.2 Research Question of the Evaluation and Hypotheses Development |
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154 | (1) |
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7.3 Evaluation Methodology and Process |
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155 | (4) |
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7.3.1 Interviewed Subjects |
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156 | (1) |
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157 | (2) |
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7.4 Results of the Artefact Evaluation |
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159 | (5) |
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7.4.1 Enhancement of the Decision-Making Process for EIdM |
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159 | (2) |
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7.4.2 Feasibility and Completeness of the EDSM |
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161 | (1) |
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7.4.3 Other Application Fields of the EDSM |
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162 | (1) |
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163 | (1) |
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7.5 Limitations of the Evaluation |
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164 | (1) |
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165 | (4) |
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169 | (10) |
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169 | (4) |
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8.2 Application of the Design-Science Guidelines |
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173 | (3) |
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8.2.1 Guideline 1: Design as an Artefact |
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173 | (1) |
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8.2.2 Guideline 2: Problem Relevance |
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173 | (1) |
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8.2.3 Guideline 3: Design Evaluation |
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174 | (1) |
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8.2.4 Guideline 4: Research Contribution |
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174 | (1) |
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8.2.5 Guideline 5: Research Rigour |
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175 | (1) |
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8.2.6 Guideline 6: Design as a Search Process |
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175 | (1) |
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8.2.7 Guideline 7: Communication of the Research |
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175 | (1) |
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8.3 Practical Implications |
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176 | (1) |
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8.4 Outlook: Further Research Opportunities |
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176 | (3) |
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179 | (30) |
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181 | (2) |
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B Expert Interview Introductory Slides |
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183 | (4) |
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C Details on the Expert Interviews |
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187 | (4) |
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187 | (1) |
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187 | (4) |
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D Prototype: Derived Key Performance Indicators and Selected Examples |
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191 | (14) |
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191 | (6) |
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D.2 Account Density Indicator |
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197 | (2) |
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D.3 Business Process Maturity Level |
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199 | (1) |
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200 | (1) |
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D.5 Business Process Integration Level |
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201 | (1) |
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D.6 EIdM Process Maturity |
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202 | (3) |
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E Details on the Evaluation |
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205 | (4) |
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E.1 Research Questions and Hypotheses |
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205 | (1) |
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E.2 Evaluation Interview Guideline |
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205 | (3) |
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208 | (1) |
References |
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209 | |