Judith and Joseph Pauley, who have worked in management and leadership and are associated with a training and consulting company, help healthcare professionals create a culture of patient safety in their facilities and practice, provide high quality care, and increase patient and staff satisfaction by improving communication. Drawing on concepts originated by psychologist Taibi Kahler, they describe six personality types, their interaction styles, perceptions, communication styles, motivational needs, and what they will do in distress, and strategies to help healthcare professionals deal with staff and patients in distress and keep themselves out of distress, thereby improving patient safety and satisfaction. They also describe how to help persuade patients to lose weight and lead healthier lifestyles and use Kahler's Process Communication Model to lead improvement in facilities. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)
