Facilitation is one of the group of skills that have become indispensable for all managers. Whether you are working with an individual or a group, within the organization or outside it, the ability to facilitate, to help people make things happen, is fundamental. Maggie Havergal and John Edmonstone's "Facilitator's Toolkit" provides your organization with a resource on which every manager can draw. The authors explain the basic skills of facilitation, how and when to use them (and not to use them). The main part of the manual then offers a "toolkit" of almost 100 tools for facilitation: tools for organizing groups; tools for strategic thinking; tools for problem solving; diagnostic tools; tools for managing people, including other facilitators; tools for decision making; tools for planning; and tools for managing conflict and dealing with problems situations or people. The final part of the manual includes a series of real-life case studies illustrating what many of the tools look like when used effectively and the results that you can expect.
