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1 Basics of Supply Chain and Operations Management |
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1 | (14) |
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1.1 Introductory Case Study: The Magic Supply Chain and the Best Operations Manager |
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2 | (1) |
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1.2 Basic Definitions and Decisions |
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3 | (6) |
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1.2.1 Transformation Process, Value Creation and Operations Function |
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3 | (2) |
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1.2.2 Supply Chain Management |
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5 | (1) |
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1.2.3 Decisions in Supply Chain and Operations Management |
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6 | (3) |
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1.3 Careers and Future Challenges in Supply Chain and Operations Management |
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9 | (4) |
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13 | (2) |
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14 | (1) |
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2 Examples from Different Industries, Services and Continents |
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15 | (22) |
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2.1 Examples of Operations and Supply Chains in Manufacturing |
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15 | (7) |
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2.1.1 Nike: Sourcing Strategy in the Integrated Supply Chain |
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15 | (2) |
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2.1.2 Dangote Cement: Establishing Sophisticated Supply Chain Management in Africa |
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17 | (3) |
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2.1.3 Toyota: Supply Chain Disruption Management |
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20 | (1) |
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2.1.4 Adidas "Speedfactory": 3D Printing and Industry 4.0 in Supply Chain and Operations Management |
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21 | (1) |
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2.2 Examples of Operations and Supply Chains in Services |
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22 | (8) |
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2.2.1 SCOM in Restaurants: Case Study Starbucks Corporation |
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22 | (1) |
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2.2.2 Operations Management at Airport Madrid/Barajas |
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23 | (2) |
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2.2.3 Time-Critical Supply Chains: Disaster Management and Humanitarian Logistics |
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25 | (3) |
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2.2.4 Operations Issues in Car Sharing |
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28 | (1) |
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2.2.5 REWE: Expanding the Logistics Network |
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29 | (1) |
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2.3 Examples of e-Operations and Supply Chains |
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30 | (7) |
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30 | (4) |
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2.3.2 Homeplus: The Store Comes to Your Home |
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34 | (1) |
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35 | (2) |
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3 Processes, Systems, and Models |
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37 | (32) |
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3.1 Introductory Case-Study: AirSupply |
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37 | (4) |
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38 | (1) |
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3.1.2 Vendor-Managed Inventory |
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39 | (1) |
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40 | (1) |
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3.2 Business Process Management |
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41 | (4) |
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3.2.1 Process Optimization and Re-engineering |
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41 | (2) |
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3.2.2 Business Process Modelling |
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43 | (2) |
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3.3 Management Information Systems |
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45 | (9) |
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3.3.1 Role of Information Technology in Supply Chain and Operations Management |
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45 | (1) |
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3.3.2 Types of Management Information Systems |
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45 | (1) |
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3.3.3 Management Information Systems and Organization |
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46 | (1) |
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47 | (1) |
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48 | (2) |
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50 | (2) |
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3.3.7 Business Analytics and E-Business |
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52 | (2) |
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3.4 Problem Solving Methods and Research Methodologies |
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54 | (11) |
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3.4.1 Problems, Systems, and Decision-Making |
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54 | (4) |
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3.4.2 Models and Modeling |
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58 | (1) |
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3.4.3 Model-Based Decision-Making |
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59 | (2) |
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3.4.4 Quantitative Models and Operations Research |
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61 | (1) |
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3.4.5 Integrated Decision-Making Support |
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62 | (1) |
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3.4.6 Research Methodologies |
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63 | (2) |
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65 | (4) |
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66 | (3) |
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4 Operations and Supply Chain Strategy |
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69 | (28) |
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4.1 Introductory Case-Study "Quick and Affordable": Zara, UNIQLO & Primark |
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69 | (4) |
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4.2 Operations and Supply Chain Strategies |
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73 | (6) |
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4.2.1 Value Added and Costs |
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73 | (1) |
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4.2.2 Operations Strategies |
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74 | (1) |
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4.2.3 Supply Chain Strategies and "Strategic Fit" |
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74 | (5) |
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4.3 Supply Chain Coordination |
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79 | (8) |
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79 | (3) |
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4.3.2 Vendor-Managed Inventory |
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82 | (3) |
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4.3.3 Collaborative Planning, Forecasting and Replenishment |
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85 | (1) |
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4.3.4 Supply Chain Contracting |
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86 | (1) |
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4.4 Supply Chain Resilience and Sustainability |
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87 | (6) |
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4.4.1 Supply Chain Sustainability: Examples of Coca-Cola and Mercadona |
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88 | (3) |
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4.4.2 Supply Chain Resilience and Ripple Effect |
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91 | (2) |
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93 | (4) |
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94 | (3) |
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97 | (24) |
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5.1 Introductory Case Study "New Logistics Concept (NLK: Das Neue Logistik Konzept) at Volkswagen" |
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97 | (3) |
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5.2 Sourcing Process and Principles |
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100 | (6) |
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5.2.1 Procurement, Purchasing and Sourcing |
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100 | (1) |
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101 | (1) |
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5.2.3 Make-or-Buy and Outsourcing |
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102 | (3) |
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5.2.4 Organization of Sourcing Processes |
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105 | (1) |
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106 | (5) |
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5.3.1 Single vs. Dual and Multiple Sourcing |
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106 | (1) |
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5.3.2 Local vs. Global Sourcing |
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107 | (3) |
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110 | (1) |
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5.4 Supplier Relationship Management |
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111 | (6) |
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5.4.1 Strategic Supplier Analysis |
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112 | (2) |
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114 | (2) |
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5.4.3 Supplier Integration and Development |
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116 | (1) |
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117 | (4) |
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118 | (3) |
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121 | (20) |
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6.1 Introductory Case-Study DELL vs. Lenovo |
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121 | (5) |
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6.2 Postponement and Modularization |
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126 | (4) |
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6.2.1 Problem: Mass Production or Product Customization |
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126 | (1) |
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6.2.2 Principles: Postponement and Modularization |
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126 | (1) |
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6.2.3 Examples of Postponement Strategies |
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127 | (3) |
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6.3 Push-Pull Views and Order Penetration Point |
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130 | (2) |
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6.4 Selection of a Production Strategy |
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132 | (7) |
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6.4.1 Types of Production Strategies |
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132 | (5) |
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6.4.2 Method: Lost-Sales Analysis |
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137 | (2) |
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139 | (2) |
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139 | (2) |
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7 Facility Location Planning and Network Design |
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141 | (48) |
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7.1 Introductory Case Study Power Pong Sports, China |
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142 | (2) |
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7.2 Supply Chain Design Framework |
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144 | (2) |
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7.3 Global Supply Chain Design |
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146 | (20) |
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7.3.1 Warehouse Location Problem and Its Formalization |
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146 | (3) |
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7.3.2 A Spreadsheet Approach to the WLP |
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149 | (6) |
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7.3.3 Branch-&-Bound: How the Solver Add-In Works |
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155 | (5) |
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160 | (6) |
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7.4 Regional Facility Location |
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166 | (9) |
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7.4.1 Management Problem Description |
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167 | (1) |
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7.4.2 A Mathematical Model of the Decision Situation |
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167 | (1) |
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7.4.3 Solving the Mathematical Model: Centre-of-Gravity Approach |
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168 | (7) |
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7.5 Factor-Ranking Analysis |
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175 | (9) |
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7.5.1 Case-Study OTLG Germany |
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175 | (1) |
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7.5.2 Factor-Rating Method |
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175 | (5) |
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7.5.3 Utility Value Analysis |
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180 | (4) |
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184 | (5) |
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186 | (3) |
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8 Distribution and Transportation Network Design |
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189 | (44) |
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8.1 Introductory Case Study: Bavarian Wood |
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190 | (2) |
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8.2 Generic Transport Network Structures |
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192 | (2) |
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8.3 Realizing Economies of Scale in Transportation |
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194 | (12) |
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8.3.1 Consolidation of Shipments |
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194 | (2) |
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196 | (1) |
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197 | (5) |
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202 | (4) |
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8.4 Trade-Off-Based Transportation Network Design |
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206 | (3) |
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8.5 Capacity Allocation in a Many-to-Many Network |
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209 | (12) |
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8.5.1 The Transportation Problem |
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210 | (1) |
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210 | (2) |
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8.5.3 Finding the First Feasible Model Solution |
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212 | (4) |
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216 | (1) |
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8.5.5 Solution Improvement |
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217 | (4) |
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8.6 Distribution Network Design |
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221 | (10) |
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8.6.1 Case Study: ALDI vs. Homeplus |
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221 | (3) |
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8.6.2 Types of Distribution Networks |
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224 | (1) |
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8.6.3 Case Study: Seven-Eleven Japan |
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225 | (3) |
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8.6.4 Transportation Modes |
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228 | (3) |
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231 | (2) |
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231 | (2) |
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9 Factory Planning and Process Design |
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233 | (46) |
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9.1 Introductory Case-Study "Factory Planning at Tesla" |
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233 | (2) |
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235 | (5) |
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9.2.1 Role of Factory Planning in SCOM |
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235 | (1) |
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9.2.2 Processes of Factory Planning |
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236 | (4) |
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240 | (16) |
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242 | (2) |
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9.3.2 Bottleneck Analysis/Theory of Constraints |
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244 | (1) |
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245 | (1) |
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9.3.4 Break-Even Analysis |
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246 | (2) |
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248 | (2) |
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250 | (4) |
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9.3.7 Simulation: Case Study AnyLogic |
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254 | (2) |
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9.4 Process Flow Structures |
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256 | (7) |
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256 | (1) |
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257 | (1) |
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257 | (5) |
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262 | (1) |
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9.4.5 Product-Process Matrix |
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262 | (1) |
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9.5 Lean Production Systems |
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263 | (8) |
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263 | (2) |
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9.5.2 Lean Production Principles |
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265 | (4) |
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269 | (2) |
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9.6 Modern Trends: Industry 4.0 |
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271 | (2) |
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9.7 Key Points and Discussion Questions |
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273 | (6) |
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275 | (4) |
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279 | (22) |
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10.1 Introductory Case-Study "OTLG Ludwigsfelde" |
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279 | (1) |
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10.2 Layout Planning in Manufacturing |
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280 | (10) |
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10.2.1 Fixed Position Layout |
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281 | (1) |
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10.2.2 Process Flow Layout |
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282 | (2) |
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10.2.3 Product Flow Layout |
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284 | (4) |
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288 | (2) |
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10.3 Layout Planning in Warehouses |
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290 | (3) |
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290 | (1) |
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291 | (1) |
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10.3.3 Put-Away and Order Pick-Up |
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291 | (1) |
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292 | (1) |
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10.4 Methods of Layout Planning |
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293 | (6) |
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293 | (2) |
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10.4.2 Quadratic Assignment Problem |
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295 | (2) |
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10.4.3 Simulation: Modeling Operations at Pharmaceutical Distribution Warehouses with AnyLogic |
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297 | (2) |
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299 | (2) |
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300 | (1) |
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301 | (16) |
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11.1 Introductory Case Study |
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301 | (3) |
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11.2 Forecasting Process and Methods |
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304 | (4) |
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11.2.1 Forecasting Process and Time Horizons |
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304 | (1) |
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11.2.2 Forecasting Methods |
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305 | (2) |
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11.2.3 Forecasting Quality |
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307 | (1) |
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308 | (6) |
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308 | (2) |
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310 | (2) |
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11.3.3 Simple Exponential Smoothing |
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312 | (1) |
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11.3.4 Double Exponential Smoothing |
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313 | (1) |
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11.4 Key Points and Outlook |
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314 | (3) |
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315 | (2) |
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12 Production and Material Requirements Planning |
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317 | (28) |
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12.1 Introductory Case-Study SIBUR: Integrated Operations and Supply Chain Planning |
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318 | (3) |
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12.2 Planning Horizons/MRP-II |
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321 | (1) |
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12.3 Sales and Operations Planning |
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322 | (6) |
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12.3.1 Role of Sales and Operations Planning |
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322 | (2) |
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12.3.2 Options for Aggregate Planning |
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324 | (1) |
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12.3.3 Methods for Aggregate Planning |
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325 | (3) |
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12.4 Sales and Production Planning with Linear Programming |
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328 | (5) |
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12.4.1 Problem Description |
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328 | (1) |
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12.4.2 Method: Linear Programming |
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329 | (2) |
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12.4.3 Graphical Solution |
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331 | (2) |
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12.5 Master Production Schedule and Rolling Planning |
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333 | (2) |
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12.5.1 Master Production Schedule |
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333 | (1) |
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334 | (1) |
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12.6 Material Requirements Planning |
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335 | (7) |
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336 | (2) |
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338 | (4) |
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342 | (3) |
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342 | (3) |
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345 | (44) |
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13.1 Introductory Case-Study: Amazon, Volkswagen and DELL |
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345 | (1) |
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13.2 Role, Functions and Types of Inventory |
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346 | (2) |
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348 | (6) |
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348 | (3) |
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351 | (3) |
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13.4 Deterministic Models |
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354 | (8) |
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355 | (3) |
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13.4.2 EOQ Model with Discounts |
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358 | (2) |
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360 | (1) |
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361 | (1) |
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362 | (8) |
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13.5.1 Service Level and Safety Stock |
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362 | (4) |
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13.5.2 Single Period Systems ("Newsvendor Problem") |
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366 | (2) |
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13.5.3 Safety Stock and Transportation Strategy: Case DailyMaersk |
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368 | (2) |
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13.6 Inventory Control Policies |
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370 | (5) |
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371 | (4) |
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375 | (1) |
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13.7 Dynamic Lot-Sizing Models |
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375 | (6) |
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13.7.1 Least Unit Cost Heuristic |
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376 | (1) |
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13.7.2 Silver-Meal Heuristic |
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377 | (2) |
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13.7.3 Wagner-Whitin Model |
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379 | (2) |
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13.8 Aggregating Inventory |
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381 | (2) |
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383 | (2) |
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13.10 Key Points and Outlook |
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385 | (4) |
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387 | (2) |
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14 Routing and Scheduling |
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389 | (46) |
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14.1 Introductory Case Study RED SEA BUS TRAVEL |
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390 | (1) |
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14.2 Shortest Paths in a Network |
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391 | (6) |
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14.2.1 Outline of the Shortest Path Problem (SPP) in a Network |
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391 | (2) |
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14.2.2 Mathematical Graphs |
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393 | (1) |
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14.2.3 The SPP as Graph-Based Optimization Model |
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393 | (1) |
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14.2.4 Dijkstra's Algorithm for the Identification of a Shortest s-t-Path |
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394 | (3) |
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14.3 Round Trip Planning/Travelling Salesman Problem |
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397 | (12) |
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14.3.1 Travelling Salesman Problem |
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398 | (3) |
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14.3.2 A Mixed-Integer Linear Program for TSP-Modelling |
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401 | (1) |
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14.3.3 Heuristic Search for High Quality Round Trips |
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402 | (7) |
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409 | (12) |
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14.4.1 Case Study ORION: Vehicle Routing at UPS |
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410 | (1) |
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14.4.2 Decision Situation Outline |
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411 | (1) |
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14.4.3 Current Approach for the Route Compilation |
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412 | (2) |
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14.4.4 Capacitated Vehicle Routing Problem |
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414 | (3) |
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14.4.5 The Sweep Algorithm |
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417 | (4) |
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421 | (9) |
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14.5.1 The Problem of Scheduling a Machine |
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421 | (3) |
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14.5.2 Priority Rule-Based Scheduling |
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424 | (2) |
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14.5.3 Scheduling Algorithm of Moore |
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426 | (1) |
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14.5.4 Scheduling Two Machines in a Flow Shop |
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427 | (3) |
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14.5.5 Further Challenges in Machine Scheduling |
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430 | (1) |
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430 | (5) |
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432 | (3) |
Appendix Case-Study "Re-designing the Material Flow in a Global Manufacturing Network" |
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435 | (6) |
Index |
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441 | |