Rubin and Chisnell, independent research and testing consultants, present the second edition of this highly practical guide to performing usability tests on a wide variety of consumer products. From computer software to refrigerators, the authors discuss the specific testing protocols that will reveal just how easy it is to use a certain product, and if it lives up to the expectations of the consumer. Written as both a consumer guide and a standardization for industry practices, this book is both readable and informative. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)
Whether its software, a cell phone, or a refrigerator, your customer wantsno, expectsyour product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. Youll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your products usability, and more.
