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Tables, Figures, and Exhibits |
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xi | |
Preface |
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xv | |
Acknowledgments |
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xxi | |
The Authors |
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xxiii | |
About the Companion Website |
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xxv | |
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PART ONE Foundational Concepts |
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1 Evolution of Health Care Information Systems in the United States |
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3 | (12) |
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3 | (1) |
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4 | (1) |
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5 | (1) |
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2000-2010: The Arrival of HCIS |
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6 | (2) |
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2010-2015: Health Care Reform and the Growth of HCIS |
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8 | (1) |
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2015-Present: Promoting Interoperability, Patient Engagement and Population Health |
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9 | (2) |
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11 | (1) |
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12 | (1) |
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12 | (1) |
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12 | (1) |
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13 | (2) |
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2 Electronic Health Record Systems |
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15 | (24) |
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Electronic Health Records Definitions and Purposes |
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15 | (2) |
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Electronic Health Records Content |
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17 | (5) |
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Electronic Health Records Functions |
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22 | (7) |
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Patient Record Requirements for Licensure, Certification, and Accreditation |
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29 | (3) |
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Patient Records as Legal Documents |
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32 | (1) |
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33 | (1) |
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34 | (1) |
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34 | (1) |
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35 | (1) |
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35 | (4) |
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3 Role of HCIS in Improving Healthcare Delivery |
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39 | (26) |
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National Quality Improvement Initiatives |
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40 | (4) |
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Experience of Care and Better Care |
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44 | (1) |
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45 | (5) |
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50 | (1) |
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51 | (10) |
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61 | (1) |
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61 | (1) |
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61 | (1) |
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62 | (3) |
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4 Realizing the Digital Health Promise with Electronic Health Records |
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65 | (28) |
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65 | (12) |
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HCIS Usability and Related Safety Concerns |
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77 | (10) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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88 | (5) |
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PART TWO Managing Health Care Information Systems |
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5 Health Care IT Strategic Planning |
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93 | (20) |
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93 | (1) |
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94 | (6) |
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100 | (3) |
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A Normative Approach to Developing Alignment and IT Strategy |
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103 | (6) |
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109 | (2) |
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111 | (1) |
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112 | (1) |
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112 | (1) |
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112 | (1) |
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6 Health Care Information Technology Management |
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113 | (30) |
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Information Technology Effectiveness |
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114 | (4) |
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118 | (1) |
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119 | (4) |
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123 | (2) |
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Healthcare Information Technology Department |
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125 | (10) |
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Evaluating IT Effectiveness |
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135 | (4) |
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139 | (1) |
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140 | (1) |
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140 | (1) |
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140 | (3) |
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143 | (22) |
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System Acquisition: A Definition |
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144 | (1) |
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Systems Development Life Cycle |
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144 | (2) |
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System Acquisition Process |
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146 | (14) |
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160 | (1) |
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161 | (1) |
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162 | (1) |
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162 | (1) |
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163 | (1) |
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163 | (2) |
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8 System implementation and Support |
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165 | (24) |
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Managing Change During the System Implementation Process |
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166 | (5) |
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Factors to Consider Throughout Implementation Phases |
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171 | (3) |
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Development of the HCIS Implementation Plan |
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174 | (11) |
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System Support, Optimization, and Evaluation |
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185 | (1) |
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186 | (1) |
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186 | (1) |
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186 | (1) |
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187 | (2) |
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9 Assessing and Achieving Value in Health Care Information Systems |
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189 | (26) |
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Characteristics of IT-Enabled Value |
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189 | (4) |
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Value Analyses for Different Objectives |
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193 | (3) |
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196 | (7) |
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Ensuring the Delivery of Value |
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203 | (5) |
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Analyses of the IT Value Challenge |
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208 | (2) |
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210 | (1) |
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211 | (1) |
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211 | (1) |
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211 | (4) |
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PART THREE Focused Topics |
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10 Engaging Patients and Consumers in Managing Their Health |
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215 | (22) |
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Digital Health and the Empowered Consumer |
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216 | (1) |
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Patient Engagement Overview |
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216 | (5) |
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Patient Engagement Digital Tools |
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221 | (10) |
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Major Companies Offering Digital Health Tools |
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231 | (1) |
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Implications for Health Care Managers |
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231 | (1) |
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232 | (1) |
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232 | (1) |
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233 | (1) |
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233 | (4) |
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11 Data Governance and Analytics |
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237 | (22) |
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Data → Information → Knowledge |
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238 | (1) |
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239 | (2) |
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Data and Analytics to Support Value-Based Care |
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241 | (3) |
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Data Warehouse and Analytics |
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244 | (3) |
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247 | (2) |
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Management of the Data Asset |
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249 | (6) |
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255 | (1) |
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256 | (1) |
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256 | (1) |
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256 | (3) |
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259 | (28) |
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Privacy, Confidentiality, and Security Defined |
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259 | (1) |
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Legal Protection of Health Information |
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260 | (2) |
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262 | (3) |
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265 | (2) |
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Additional HIPAA Provisions |
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267 | (4) |
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Privacy and Security for Consumer Health Data |
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271 | (1) |
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Threats to Health Care Information |
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272 | (3) |
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Beyond HIPAA: Cybersecurity for Today's Wired Environment |
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275 | (1) |
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Health Care Organization's Security Program |
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275 | (6) |
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281 | (3) |
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284 | (1) |
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284 | (1) |
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285 | (2) |
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13 Emerging Technology Management |
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287 | (22) |
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The Challenge of Emerging Technologies |
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287 | (1) |
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Assessing New Technologies |
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288 | (2) |
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Assessing Technology Maturity: The Hype Cycle |
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290 | (1) |
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Information Technology Architecture |
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291 | (4) |
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Examples of Emerging Technologies |
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295 | (1) |
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296 | (2) |
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298 | (4) |
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302 | (3) |
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305 | (1) |
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305 | (1) |
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305 | (1) |
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305 | (4) |
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PART FOUR Case Studies and Supplemental Resources |
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14 Health IT Leadership Case Studies |
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309 | (38) |
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Case 1 Population Health Management in Action |
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310 | (3) |
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313 | (1) |
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Case 2 Registries and Disease Management in the Patient-Centered Medical Home |
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313 | (2) |
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315 | (1) |
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Case 3 Implementing a Capacity Management Information System |
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315 | (1) |
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315 | (1) |
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Case 4 Implementing a Telemedicine Solution |
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316 | (1) |
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317 | (1) |
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Case 5 Selecting an EHR System for a Dermatology Practice |
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317 | (1) |
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318 | (1) |
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Case 6 Watson's Ambulatory EHR Transition |
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318 | (4) |
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322 | (1) |
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Case 7 Concerns and Workarounds with a Clinical Documentation System |
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322 | (1) |
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323 | (1) |
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Case 8 Conversion to an EHR Messaging System |
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324 | (1) |
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324 | (1) |
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Case 9 Implementing a Syndromic Surveillance System |
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325 | (1) |
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325 | (1) |
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Case 10 Replacing a Practice Management System |
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325 | (1) |
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326 | (1) |
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Case 11 Implementing Telepsychiatry in a Community Hospital Emergency Department |
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326 | (2) |
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328 | (1) |
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Case 12 Assessing the Value of Health IT Investment |
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328 | (1) |
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329 | (1) |
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Case 13 The Admitting System Crashes |
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330 | (1) |
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330 | (1) |
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Case 14 Breaching the Security of an Internet Patient Portal |
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331 | (1) |
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331 | (1) |
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Case 15 The Decision to Develop an IT Strategic Plan |
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332 | (1) |
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332 | (1) |
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Case 16 Selection of a Patient Safety Strategy |
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332 | (2) |
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334 | (1) |
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Case 17 Strategic is Planning for the Hospital ED |
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334 | (1) |
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335 | (1) |
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Case 18 Board Support for a Capital Project |
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336 | (1) |
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337 | (1) |
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Case 19 Liberty Medical Center Network Impacted by Malware Attack |
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337 | (1) |
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338 | (1) |
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Case 20 Breach of PHI at Sunrise Healthcare |
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338 | (1) |
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338 | (1) |
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Case 21 Warren Center for Telehealth: Prior to, During, and Following the Covid Pandemic |
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339 | (1) |
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340 | (1) |
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Supplemental Listing of Related Case Studies, Articles, and Webinars |
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340 | (7) |
Appendix A Overview of the Health Care IT Industry |
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347 | (10) |
Appendix B Sample Project Charter, Sample Job Descriptions, and Sample User Satisfaction Survey |
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357 | (12) |
Index |
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369 | |