|
|
xi | |
|
|
xii | |
Preface |
|
xiii | |
Acknowledgments |
|
xviii | |
Foreword |
|
xx | |
|
|
What is Knowledge Management? |
|
|
1 | (22) |
|
|
1 | (1) |
|
Knowledge Management (KM) |
|
|
1 | (1) |
|
How Did Knowledge Management Come About? |
|
|
2 | (1) |
|
|
3 | (1) |
|
Data, Information, Knowledge and Wisdom |
|
|
4 | (1) |
|
|
5 | (2) |
|
Case Exercise: the Knowledge Spiral |
|
|
7 | (1) |
|
Key Role of Data and Information in Healthcare |
|
|
8 | (1) |
|
|
9 | (1) |
|
Data Mining as an Enabler for Realizing the Knowledge Spiral |
|
|
9 | (1) |
|
Application of Knowledge Management and Data Mining to Healthcare---A Clinical Example |
|
|
10 | (1) |
|
|
11 | (1) |
|
|
11 | (1) |
|
|
11 | (1) |
|
|
12 | (1) |
|
Case Exercise: From Data to Decisions in a Radiology Department |
|
|
12 | (8) |
|
|
20 | (1) |
|
|
21 | (2) |
|
Knowledge Strategies and Knowledge Capture |
|
|
23 | (18) |
|
|
23 | (1) |
|
|
24 | (1) |
|
Organizing Knowledge: A Strategic View |
|
|
25 | (1) |
|
|
26 | (1) |
|
|
27 | (1) |
|
|
28 | (1) |
|
Knowledge Engineering and the Semantic Web |
|
|
29 | (1) |
|
Case Exercise: NHS Direct |
|
|
30 | (5) |
|
|
35 | (1) |
|
|
35 | (1) |
|
|
36 | (1) |
|
Case Exercise: Operating Room Optimization |
|
|
36 | (3) |
|
|
39 | (1) |
|
|
39 | (2) |
|
Knowledge Tools and Techniques |
|
|
41 | (24) |
|
|
41 | (1) |
|
Taxonomies and Ontologies |
|
|
41 | (2) |
|
Data Mining Tools and Techniques |
|
|
43 | (1) |
|
|
43 | (2) |
|
Case Exercise: KM and Personal Health Records---A Malaysian Perspective |
|
|
45 | (5) |
|
Business Intelligence and Analytics |
|
|
50 | (1) |
|
|
50 | (2) |
|
Storytelling and the Power of Narrative |
|
|
52 | (1) |
|
Have you Heard the One About...? |
|
|
53 | (3) |
|
Social Networks (and Social Networking Sites) |
|
|
56 | (1) |
|
Social Networking (Internet-based) |
|
|
56 | (1) |
|
|
57 | (1) |
|
|
57 | (1) |
|
|
57 | (1) |
|
|
57 | (1) |
|
|
57 | (1) |
|
|
58 | (1) |
|
|
58 | (1) |
|
Case Exercise: Increasing Breast Cancer Screening Attendance in the U.K. |
|
|
58 | (5) |
|
|
63 | (1) |
|
|
63 | (2) |
|
Knowledge Management: A Systems View |
|
|
65 | (25) |
|
|
65 | (1) |
|
General Systems and Hard Systems Thinking |
|
|
66 | (2) |
|
|
68 | (4) |
|
Case Exercise: Louisiana Mass Immunization Exercise (2007) |
|
|
72 | (7) |
|
Case Exercise: Intervention in an Outpatient's Department |
|
|
79 | (2) |
|
Critical Systems Thinking |
|
|
81 | (2) |
|
|
83 | (1) |
|
|
84 | (1) |
|
|
84 | (1) |
|
Case Exercise: Empowering Patients: Immunizations and Knowledge-based Personal Health Records |
|
|
84 | (4) |
|
|
88 | (1) |
|
|
88 | (2) |
|
Knowledge: The Organization, Culture and Learning |
|
|
90 | (45) |
|
|
90 | (1) |
|
The Learning Organization |
|
|
90 | (2) |
|
The Importance of Organizational Culture |
|
|
92 | (2) |
|
|
94 | (6) |
|
Case Exercise: KM in AMERA (The Africa Middle East Refugee Association in Cairo) |
|
|
100 | (3) |
|
|
103 | (6) |
|
Evolution of Knowledge Management Systems |
|
|
109 | (1) |
|
|
110 | (3) |
|
Case Exercise: A Knowledge-based Healthcare Resource Balancing System |
|
|
113 | (4) |
|
|
117 | (1) |
|
Conceptualizing Knowledge Within Healthcare |
|
|
117 | (1) |
|
Worked Example: Personalized Healthcare |
|
|
118 | (3) |
|
|
121 | (1) |
|
|
121 | (1) |
|
|
121 | (1) |
|
|
121 | (1) |
|
Case Exercise: KM for Urban Health |
|
|
122 | (9) |
|
|
131 | (1) |
|
|
131 | (4) |
|
|
135 | (31) |
|
|
135 | (1) |
|
Creating Value from Knowledge |
|
|
135 | (2) |
|
The Intelligence Continuum |
|
|
137 | (3) |
|
Clinical Example: Operating Room |
|
|
140 | (1) |
|
Case Exercise: Substance Abuse Patient |
|
|
141 | (2) |
|
Networkcentric Healthcare Operations |
|
|
143 | (2) |
|
ICT Use in Healthcare Networkcentric Operations |
|
|
145 | (3) |
|
The Health Insurance, Portability and Accountability Act (HIPAA) |
|
|
148 | (1) |
|
Information Producers, Consumers and Information Flows Within the Healthcare System |
|
|
149 | (1) |
|
Information Integrity and Quality (I*IQ) |
|
|
150 | (1) |
|
|
150 | (1) |
|
|
150 | (1) |
|
|
151 | (2) |
|
Transdisciplinarity and the Role of Health Information Technology |
|
|
153 | (1) |
|
Populomics and Knowledge Management |
|
|
154 | (2) |
|
|
156 | (1) |
|
|
156 | (1) |
|
|
156 | (1) |
|
Case Exercise: KM and the Sociobiologic Integrative Model (SBIM) |
|
|
156 | (6) |
|
|
162 | (1) |
|
|
163 | (3) |
Appendix A (Integrative Case Exercise) |
|
166 | (10) |
Appendix B (Integrative Case Exercise) |
|
176 | (9) |
Epilogue |
|
185 | (1) |
Glossary |
|
186 | (6) |
Notes |
|
192 | (2) |
Index |
|
194 | |