| Acknowledgements |
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xiii | |
| IAHSS Healthcare Basic Security Guideline Placement |
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xv | |
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The Healthcare Environment |
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1 | (18) |
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2 | (1) |
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3 | (1) |
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Nonhospital Side of Healthcare |
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4 | (1) |
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5 | (1) |
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Staffing the Medical Care Facility |
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5 | (1) |
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6 | (1) |
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The Healthcare Security Administrator |
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7 | (1) |
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7 | (7) |
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Health Insurance Portability and Accountability Act (HIPAA) |
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14 | (1) |
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The Centers for Medicare and Medicaid Services (CMS) |
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15 | (4) |
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Protecting a Healing Environment |
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19 | (32) |
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Defining Healthcare Security |
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19 | (2) |
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Basic Rationale of Healthcare Security |
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21 | (1) |
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Evolution of Healthcare Security |
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22 | (3) |
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Security, Risk Management, Safety |
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25 | (2) |
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Developing the Security System |
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27 | (1) |
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27 | (5) |
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Basic Security Program Objectives |
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32 | (3) |
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35 | (10) |
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45 | (6) |
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Security Risks and Vulnerabilities |
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51 | (34) |
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Basic Healthcare Security Risks/Vulnerabilities |
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52 | (1) |
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52 | (20) |
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Facility Security Risk Assessment |
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72 | (13) |
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Security Management Planning |
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85 | (22) |
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85 | (15) |
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100 | (7) |
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Managing the Basic Elements of Healthcare Security |
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107 | (24) |
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111 | (1) |
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Maintaining an Orderly Environment |
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111 | (1) |
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112 | (1) |
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Incident Reporting and Investigation |
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112 | (1) |
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Response to Requests for Service |
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113 | (3) |
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116 | (1) |
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Parking and Traffic Control |
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117 | (1) |
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Accident Reporting and Investigation |
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117 | (1) |
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Security Education and Training |
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118 | (1) |
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Applicant Background Investigation |
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119 | (1) |
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Reaction to Internal and External Emergencies |
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119 | (1) |
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Enforcement of Rules and Regulations |
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120 | (1) |
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120 | (2) |
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Liaison with Law Enforcement and Other Government Agencies |
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122 | (1) |
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Internal and External Audits |
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123 | (1) |
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124 | (1) |
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124 | (6) |
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Public/Employee/Community Relations |
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130 | (1) |
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Security Department Organization and Staffing |
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131 | (28) |
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Security Function Reporting Level and Support |
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131 | (5) |
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136 | (23) |
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Security Force Administration |
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159 | (40) |
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159 | (5) |
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164 | (8) |
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Relationship with Officers |
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172 | (1) |
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172 | (1) |
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173 | (3) |
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176 | (3) |
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Selecting Security Personnel |
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179 | (8) |
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Full-Time Versus Part-Time Security Officers |
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187 | (2) |
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189 | (1) |
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190 | (1) |
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190 | (9) |
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Security Attire and Equipment |
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199 | (32) |
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199 | (7) |
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206 | (9) |
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Other Equipment Considerations |
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215 | (11) |
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226 | (1) |
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227 | (1) |
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Security Operations Manual |
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227 | (4) |
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231 | (34) |
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233 | (1) |
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234 | (1) |
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New Security Officer Training |
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235 | (11) |
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IAHSS Progressive Certification Program |
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246 | (5) |
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Specialized or Supplemental Training |
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251 | (4) |
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255 | (1) |
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255 | (3) |
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Training Resources and Records Requirements |
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258 | (7) |
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Deployment and Patrol Activities |
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265 | (30) |
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Flexing the Security Staffing Plan |
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266 | (1) |
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267 | (1) |
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Scheduling the Security Staff |
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268 | (2) |
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Deployment Patterns and Concepts |
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270 | (1) |
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271 | (1) |
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Basic Patrol Deployment Plans |
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272 | (4) |
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276 | (1) |
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277 | (1) |
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277 | (15) |
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Security Officer Response |
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292 | (1) |
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293 | (2) |
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295 | (22) |
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295 | (3) |
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298 | (2) |
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Computer-Generated Reports |
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300 | (1) |
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301 | (6) |
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Security Supplemental Report |
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307 | (1) |
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Security Condition Report |
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307 | (10) |
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317 | (42) |
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319 | (2) |
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321 | (13) |
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334 | (17) |
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351 | (2) |
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353 | (6) |
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359 | (16) |
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Dynamics of Security and Law Enforcement Liaison |
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359 | (2) |
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Police and Security Cooperative Programs |
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361 | (1) |
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Requests for Law Enforcement Service |
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362 | (2) |
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Police Interaction with Patients and Employees |
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364 | (7) |
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Security and Law Enforcement Liaison |
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371 | (1) |
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Security and Nonpolice Liaison |
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372 | (3) |
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Human Resources and Staff Responsibilities |
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375 | (18) |
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375 | (1) |
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Selecting Staff Through Due Diligence |
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376 | (1) |
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Applicant Suitability Information |
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377 | (1) |
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Employment Application Forms |
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378 | (1) |
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Applicant Background Verification |
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378 | (1) |
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Deceptive Applicant Information |
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379 | (1) |
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Background Screening Providers |
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379 | (1) |
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Security Role in the Hiring Process |
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380 | (1) |
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Staff Identification Badges |
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381 | (3) |
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Security-Oriented Employment Guidelines |
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384 | (9) |
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Employee Involvement and Security Awareness |
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393 | (14) |
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Employee Security Education and Motivation |
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393 | (12) |
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405 | (2) |
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407 | (16) |
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Fair Credit Reporting Act (FCRA) |
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408 | (1) |
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Security Versus Police Investigation |
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408 | (1) |
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409 | (2) |
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Incident Investigations/Two Phases |
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411 | (5) |
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416 | (1) |
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Interviewing and Interrogation |
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417 | (1) |
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Undercover (Covert) Investigations |
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418 | (2) |
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420 | (3) |
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Physical Security Safeguards |
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423 | (20) |
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Basics of Physical Security |
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423 | (1) |
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Designing a System of Perimeters |
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424 | (1) |
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424 | (4) |
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428 | (1) |
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429 | (1) |
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430 | (6) |
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436 | (1) |
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436 | (1) |
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437 | (1) |
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438 | (1) |
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438 | (1) |
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439 | (2) |
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Crime Prevention Through Environmental Design |
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441 | (2) |
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Electronic Security System Integration |
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443 | (40) |
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445 | (1) |
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Security Design Considerations |
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446 | (1) |
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The Central Security Station |
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447 | (3) |
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450 | (4) |
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454 | (4) |
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458 | (13) |
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Other Security Technology Applications in Healthcare |
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471 | (9) |
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Testing of Security System Components |
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480 | (1) |
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Security Technology Implementation Tips |
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480 | (3) |
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Preventing and Managing Healthcare Conflict and Violence |
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483 | (22) |
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The Who (Perpetrators/Visitors) |
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487 | (4) |
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491 | (1) |
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492 | (1) |
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The Management of Healthcare Violence |
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492 | (4) |
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Preventing Violence in the Workplace |
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496 | (9) |
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505 | (42) |
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505 | (3) |
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Infant Abductions from HCFs |
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508 | (5) |
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513 | (14) |
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527 | (12) |
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539 | (8) |
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547 | (16) |
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Health Information Management |
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547 | (9) |
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Child Development Centers |
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556 | (1) |
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557 | (1) |
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557 | (2) |
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559 | (1) |
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559 | (1) |
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559 | (2) |
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561 | (1) |
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561 | (2) |
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Off-Campus Considerations |
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563 | (14) |
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The Need for Off-Campus Facilities and Services |
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563 | (14) |
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Parking Control and Security |
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577 | (14) |
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579 | (5) |
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584 | (1) |
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585 | (1) |
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585 | (2) |
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587 | (1) |
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Traffic Flow and Space Allocation |
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587 | (1) |
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587 | (1) |
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588 | (3) |
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Emergency Preparedness---Planning and Management |
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591 | (30) |
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Basics of Emergency Planning |
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591 | (6) |
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Primary Manmade Emergency Events |
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597 | (17) |
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Accidental and Natural Emergency Events |
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614 | (1) |
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General Administrative and Operational Issues |
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615 | (6) |
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A Primer for Healthcare Executives |
|
|
621 | (28) |
| Glossary |
|
649 | (14) |
| Appendix I Monthly Occurrence Report |
|
663 | (6) |
| Appendix II Security Services Request for Proposal |
|
669 | (10) |
| Index |
|
679 | |