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Human Resources Management in the Hospitality Industry 2nd edition [Kõva köide]

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(Texas Tech University, TX; University of Houston, TX),
  • Formaat: Hardback, 320 pages, kõrgus x laius x paksus: 277x221x23 mm, kaal: 907 g
  • Ilmumisaeg: 12-May-2015
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1118988507
  • ISBN-13: 9781118988503
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Human Resources Management in the Hospitality Industry 2nd editionSuurem pilt
  • Formaat: Hardback, 320 pages, kõrgus x laius x paksus: 277x221x23 mm, kaal: 907 g
  • Ilmumisaeg: 12-May-2015
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1118988507
  • ISBN-13: 9781118988503
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9781118988503.html
Märksõnad:
Human Resources Management in the Hospitality Industry, 2nd Edition helps todays hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
Preface ix
About WileyPLUS Learning Space xvii
Acknowledgments and Dedication xix
Chapter 1 Introduction To Human Resources In The Hospitality Industry 1(19)
Overview of Travel, Tourism, and Hospitality Organizations
2(2)
Managing HR in Hospitality Organizations
4(4)
HR Overview
4(1)
HR Activities
4(2)
External Influences on HR Activities
6(1)
Internal Influences on HR Activities
7(1)
HR Responsibilities
8(4)
HR Challenges
12(1)
HR and Ethical Concerns
13(4)
What Are Ethics?
13(2)
Codes of Ethics
15(2)
HR Terms
17(1)
For Your Consideration
17(1)
Case Study: Apply HR Management Principles
17(1)
Internet Activities
18(2)
Chapter 2 The Legal Environment Of Human Resources Management 20(27)
Employment Law
21(2)
The Government's Role in the Management of HR
23(1)
An HR Manager's Review of Significant Employment Legislation in the United States
24(14)
Federal Employment Legislation before 1964
24(1)
Federal Employment Legislation after 1964
25(13)
The International Legal Environment
38(3)
The Special Role of the Hospitality Unit Manager
41(3)
HR Terms
44(1)
For Your Consideration
44(1)
Case Study: Apply HR Management Principles
44(2)
Internet Activities
46(1)
Endnotes
46(1)
Chapter 3 Human Resources Management: Policies And Procedures 47(22)
HR Policies and Procedures
48(7)
Policy and Procedure Development
48(2)
Areas of Policy and Procedure Development
50(5)
Steps in HR Policy and Procedure Development
55(2)
Review for Legal Compliance
57(2)
Applying Advanced Technology to HR Policies and Procedures
59(3)
Information Dissemination
59(2)
Information Storage
61(1)
HR Policies and Procedures Documentation and Record Keeping
62(4)
HR Terms
66(1)
For Your Consideration
66(1)
Case Study: Apply HR Management Principles
66(2)
Internet Activities
68(1)
Chapter 4 Employee On-Boarding: Recruitment And Selection 69(23)
The On-Boarding Philosophy
70(1)
Employee Recruitment Procedures
71(5)
Factors Affecting Recruiting Efforts
71(2)
The Search for Qualified Employees
73(3)
Technology and Employee Recruitment
76(1)
Employee Selection Procedures
76(12)
Major Selection Tools
76(11)
Technology and Employee Selection
87(1)
Negligent Hiring
88(1)
Job Offers
89(1)
HR Terms
90(1)
For Your Consideration
90(1)
Case Study: Apply HR Management Principles
90(1)
Internet Activities
91(1)
Chapter 5 Employee On-Boarding: Orientation And Induction 92(17)
The New Employee's First Day
93(1)
The New Employee Adaptation Process
94(2)
Employee Adaptation Concerns
94(1)
Steps in the Adaptation Process
95(1)
Orientation Programs and Procedures
96(5)
Goals of Orientation Programs
97(2)
Use an Orientation Checklist
99(2)
Other Early Employment Activities
101(2)
Departmental Induction Procedures
101(1)
Orientation Follow-Up
101(2)
Employee Handbooks
103(4)
Employee Handbooks Are Necessary
104(1)
Important Policies and Procedures Are Identified
104(3)
HR Terms
107(1)
For Your Consideration
107(1)
Case Study: Apply HR Management Principles
107(1)
Internet Activities
108(1)
Chapter 6 Planning Training Programs 109(26)
Training Overview
110(4)
Performance-Based Training Is Needed
110(1)
Training Benefits
111(2)
Training Obstacles
113(1)
Training Myths
113(1)
Position Analysis
114(5)
Step 1: Prepare a Task List
115(1)
Step 2: Develop Task Breakdowns
116(1)
Step 3: Consider Performance Standards
117(2)
Step 4: Write a Job Description
119(1)
Training Principles
119(3)
Focus on the Trainer
122(1)
Formal Process to Plan for Training
123(10)
Step 1: Define Training Needs
124(1)
Step 2: Define Training Objectives
125(2)
Step 3: Develop Training Plans
127(1)
Step 4: Develop Training Lessons
127(4)
Step 5: Develop Training Handbook
131(1)
Step 6: Prepare Trainees
132(1)
HR Terms
133(1)
For Your Consideration
133(1)
Case Study: Apply HR Management Principles
133(1)
Internet Activities
134(1)
Chapter 7 Delivering And Evaluating Training Programs 135(34)
Introduction to Individual On-Job Training
136(3)
On-Job Training Steps
139(6)
Step 1: Preparation
139(2)
Step 2: Presentation
141(1)
Step 3: Trainee Practice and Demonstration
142(2)
Step 4: Coaching
144(1)
Other Individual Training Methods
145(2)
Introduction to Group Training
147(1)
Preparing for Group Training
148(3)
Training Room Requirements
148(1)
Audio/Video Requirements
149(2)
Facilitating Group Training
151(6)
Trainer Presentation Skills
151(2)
Managing Participant Interactions
153(1)
Types of Trainees
154(1)
Group Training Exercises
154(2)
Special Training Issues
156(1)
Training Evaluation
157(10)
Reasons to Evaluate Training
158(1)
Levels of Training Evaluation
159(3)
Training Evaluation Methods
162(5)
HR Terms
167(1)
For Your Consideration
167(1)
Case Study: Apply HR Management Principles
167(1)
Internet Activities
168(1)
Chapter 8 Compensation Programs 169(21)
Compensation Management
170(4)
Legal Aspects of Compensation Management
174(4)
Federal Legislation
174(2)
State Legislation
176(1)
Local Legislation
177(1)
Direct Financial Compensation
178(4)
Salaries
178(2)
Wages
180(1)
Incentives and Bonuses
180(1)
Tips
181(1)
Indirect Financial Compensation
182(4)
Mandatory Benefits
183(1)
Voluntary Benefits
183(1)
Other Voluntary Benefits
184(2)
Nonfinancial Compensation
186(2)
HR Terms
188(1)
For Your Consideration
188(1)
Case Study: Apply HR Management Principles
188(1)
Internet Activities
189(1)
Chapter 9 Performance Management And Appraisal 190(25)
Performance Management
191(10)
Overview of Performance Appraisal
193(4)
Popular Performance Appraisal Methods
197(2)
Additional Performance Appraisal Methods and Issues
199(2)
Progressive Discipline
201(4)
Documented Oral Warning
202(1)
Written Warning
203(2)
Suspension
205(1)
Dismissal
205(1)
Behavior Improvement Tactics
205(2)
Reinforce Acceptable Good Behavior
205(1)
Eliminate Unacceptable Behavior
206(1)
Employee Separation
207(1)
Voluntary Separation
207(1)
Involuntary Separation
207(1)
Exit Interviews
208(1)
Legal Considerations of Performance Management and Appraisal
208(5)
Title VII of the Civil Rights Act
209(1)
Equal Pay Act
209(1)
Americans with Disabilities Act
210(2)
Age Discrimination in Employment Act
212(1)
HR Terms
213(1)
For Your Consideration
213(1)
Case Study: Apply HR Management Principles
213(1)
Internet Activities
214(1)
Endnote
214(1)
Chapter 10 Employee Health And Safety 215(22)
Legal Aspects of Employee Protection
216(5)
Occupational Safety and Health Act
217(3)
Harassment per the Civil Rights Act of 1964
220(1)
Employee Health
221(1)
Employee Assistance Programs (EAPs)
222(1)
Employee Wellness Programs
223(1)
Employee Safety and Security
223(4)
Employee Safety Programs
224(2)
Crisis Management Programs
226(1)
Employee Security Programs
227(7)
Zero-Tolerance Harassment Programs
228(3)
Preventing Workplace Violence
231(3)
HR Terms
234(1)
For Your Consideration
234(1)
Case Study: Apply HR Management Principles
234(1)
Internet Activities
235(1)
Endnotes
236(1)
Chapter 11 Critical Issues In Human Resources Management 237(24)
Unionization in the Hospitality Industry
238(8)
Reasons for Union Affiliation
238(1)
A Brief History of Unions in the United States
239(1)
Unions Affect Hospitality Managers
240(1)
The Unionization Process
240(1)
The Collective Bargaining Process
241(3)
Contract Administration
244(2)
Downsizing Hospitality Operations
246(4)
Overview of Downsizing
246(1)
Planning for Downsizing
247(1)
Transitional Services
248(1)
The Law and Downsizing
249(1)
Outsourcing
250(4)
Overview of Outsourcing
251(1)
Outsourcing HR Functions
252(2)
Diversity in the Hospitality Industry
254(2)
Overview of Diversity
254(1)
Implementing Diversity Initiatives
255(1)
HR and Turnover Management
256(1)
The Organization as Community Citizen
257(2)
HR Terms
259(1)
For Your Consideration
259(1)
Case Study: Apply HR Management Principles
259(1)
Internet Activities
260(1)
Endnote
260(1)
Chapter 12 Human Resources In Evolving Hospitality Organizations 261(30)
HR and Organizational Change
262(7)
Causes and Types of Change
262(3)
Resistance to Organizational Change
265(3)
Role of HR in Change Management
268(1)
Managing a Multigenerational Workforce
269(4)
Overview of Generations in the Workforce
269(1)
Managing the Generations
270(3)
Mentoring Programs
273(4)
Succession Planning Activities
277(3)
Career Development Programs
280(8)
HR Terms
288(1)
For Your Consideration
288(1)
Case Study: Apply HR Management Principles
288(1)
Internet Activities
289(1)
Endnotes
290(1)
Index 291
David K. Hayes has more than 30 years experience in hospitality management and education. He has taught at Texas Tech University and the University of Houston. His industry experience includes serving as the Managing Owner of a hotel and conference center and a professional writer and consultant.

Jack D Ninemeier is the author of books such as Food Beverage Management.