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Inner Consultation: How to Develop an Effective and Intuitive Consulting Style, Second Edition 2nd edition [Pehme köide]

3.97/5 (64 hinnangut Goodreads-ist)
  • Formaat: Paperback / softback, 292 pages, kõrgus x laius: 246x174 mm, kaal: 340 g
  • Ilmumisaeg: 22-Oct-2015
  • Kirjastus: Radcliffe Publishing Ltd
  • ISBN-10: 1857756797
  • ISBN-13: 9781857756791
Teised raamatud teemal:
Inner Consultation: How to Develop an Effective and Intuitive Consulting Style, Second Edition 2nd editionSuurem pilt
  • Formaat: Paperback / softback, 292 pages, kõrgus x laius: 246x174 mm, kaal: 340 g
  • Ilmumisaeg: 22-Oct-2015
  • Kirjastus: Radcliffe Publishing Ltd
  • ISBN-10: 1857756797
  • ISBN-13: 9781857756791
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9781857756791.html
Märksõnad:
Neighbour was a general practitioner (GP) in the UK from 1974 to 2003. First published in 1987, his text explores the skills that GPs must have in order to effectively manage their central activity, which is consulting. Writing in a engaging style, Neighbor uses knowledge gained in the past 17 years to update ideas from the original text and make them applicable today. He suggests that curiosity is a key component for patient-centered consulting, offers a consultation model of five "checkpoints, and discusses ways to stay focused on the "here and now" in order to best handle consultations. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)

Arvustused

"'The Inner Consultation has become one of the very few contemporary medical classics. This remarkable book focuses very clearly on both parties in the medical consultation. It is now well accepted that the consultation is the epicentre of general practice. Quality consulting makes us more effective, and makes our task both more interesting and more worthwhile. I was deeply humbled when I re-read the book so that I could prepare these words. I had forgotten quite what an astonishing book this is - how beautifully written, how wise and incisive and witty and fun it is. If you have neverread this book, you are in for a treat.' David Haslam, Chairman, Royal College of General Practitioners" 'This self help manual is obligatory for all trainees and trainers in general practice and those whose consultation skills have devolved to little more than wing and prayer. It will, as the author states boldly, enable you to consult more skilfully, more intuitively and more efficiently.A"' BMJ

Forewords to the first edition ix
About the author xii
Acknowledgements xiii
Guarantee xiv
Introduction to the second edition 1(12)
Overview
13(8)
Goal-setting
Skill-building
Getting it together
How to use this book
Section A: Goal-setting
21(76)
Problem? What problem?
23(10)
Tutorial
Consulting skills: five case illustrations
How have you been taught previously?
33(12)
The Educational Paradigm
Models of skills training: simple, participatory and systematic
Assumptions in traditional methods of skills training
Models of the consultation
45(18)
Models in medicine: Cartesian dualism and the medical model
Models of illness
The role model
Task-oriented models of the consultation
Behaviour-oriented models
Models as transitional objects
On having two heads
63(12)
Internal dialogue
The Organiser and the Responder
Keeping it simple: the consultation as a journey
75(6)
Five checkpoints: connecting, summarising, handing over, safety-netting, housekeeping
A left hand mnemonic
Five `en route' checkpoints
81(16)
Case examples
Reaching and recognising the five checkpoints
Section B: Skill-building
97(132)
How people learn
99(14)
Conscious and unconscious learning
The three stages of learning: instruction, imagination and expression
Checkpoint 1 (Connecting): rapport-building skills
113(30)
What is rapport?
Gambits and curtain-raisers
Minimal cues: the physical signs of mental states
Representational Systems: Visual, Auditory and Kinaesthetic
The patient's language of self-expression
Speech censoring, internal search and the acceptance set
Matching
Checkpoint 2 (Summarising): listening and eliciting skills
143(26)
Vernacular and medical language
Eliciting: what, when and how to elicit, and when to stop
Individual contexts
Maslow's Hierarchy of Needs
Incongruities, non-sequiturs, deletions, distortions and generalisations
Strategies for eliciting
Interlude: the clinical process in general practice
169(6)
The Ballad of Doctor Busy
Diagnostic strategies
Hypothesis-testing
``Always make a management plan'
Checkpoint 3 (Handover): communication skills
175(28)
The handover process
The patient's framework
Strategies for handling over a management plan: negotiating, influencing and gift-wrapping
Checkpoint 4 (Safety-netting): predicting skills
203(8)
Three important questions to ask yourself Soap
Checkpoint 5 (Housekeeping): taking care of yourself
211(18)
Doctors have needs too
``Time-stress'
The `red light' quarter
Job stress, and what to do about it
Ebbing and flowing
Section C: Getting it together
229(32)
On having only one head
231(8)
Improving by `trying', and improving by `allowing'
Here-and-now awareness
The Inner Consultation
239(14)
Integrating conscious and unconscious learning
Timothy Gallwey
Listening, speaking and thinking
Distracting the second head
Minimal cues
Controlling your attention
Zen and the art of the consultation
253(8)
Intellect and intuition: two routes, one goal
Appendix 1: An `Inner Consultation' training programme 261(4)
Appendix 2: Annotated bibliography 265(6)
Index 271


Roger Neighbour