About the authors |
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4 | (3) |
Key contributors to the book |
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7 | (2) |
Preface: Why this book? |
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9 | (4) |
Additional book assets available online |
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13 | (2) |
Awful pictures that Intelligent Automation (IA) can help change |
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15 | (8) |
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INTRODUCTION: UNDERSTANDING IA |
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23 | (30) |
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Understanding the power of IA through an example |
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27 | (4) |
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Who should read this book, and why? |
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31 | (2) |
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What will you learn from this book? |
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33 | (5) |
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38 | (4) |
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Differentiating IA from Al |
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42 | (2) |
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44 | (7) |
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51 | (2) |
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PART ONE THE PROMISE OF IA FOR A BETTER WORLD |
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53 | (50) |
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IA is a business imperative |
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55 | (10) |
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Improving the employee experience |
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65 | (12) |
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Boosting the customer experience |
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77 | (7) |
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Avoiding $10 trillion of losses due to fraud, errors, and accidents per year |
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84 | (4) |
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Saving 10+ million lives per year |
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88 | (8) |
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Building a society more resilient to crises |
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96 | (4) |
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Key takeaways of Part One |
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100 | (3) |
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PART TWO IA TECHNOLOGIES EXPLAINED |
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|
103 | (58) |
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A framework for explaining the power of IA |
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104 | (3) |
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107 | (10) |
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117 | (9) |
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126 | (14) |
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Capability 4 Thinking & learning |
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140 | (10) |
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Combining capabilities to create synergies |
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150 | (4) |
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Positioning IA in the spectrum of existing technologies |
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154 | (1) |
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Building a compelling IA implementation roadmap |
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155 | (3) |
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Key takeaways of Part Two |
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158 | (3) |
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PART THREE HOW ORGANIZATIONS SUCCEED IN IMPLEMENTING IA |
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161 | (92) |
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What are the challenges of implementing IA? |
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163 | (13) |
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How to succeed in your IA transformation |
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176 | (5) |
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Management support, vision, governance, and structure |
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181 | (6) |
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Preparing the transformation and scaling it |
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187 | (9) |
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Driving change and talent management |
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196 | (4) |
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New enablers to help organizations thrive with IA |
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200 | (2) |
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Enabler 1 Democratization of IA |
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202 | (10) |
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Enabler 2 Convergence of technologies |
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212 | (4) |
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Enabler 3 IA generated by IA |
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216 | (12) |
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Enabler 4 Symbiosis of people and IA |
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228 | (12) |
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Preparing for the long-term trends |
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240 | (8) |
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Key takeaways of Part Three |
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248 | (5) |
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PART FOUR REINVENTING SOCIETY WITH IA |
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253 | (46) |
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IA is central to the fourth industrial revolution |
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255 | (3) |
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258 | (3) |
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261 | (4) |
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Preparing for both scenarios |
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265 | (2) |
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Imperative 1 Evolving skills |
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267 | (10) |
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Imperative 2 Sharing the wealth |
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277 | (6) |
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Imperative 3 Rethinking "work" |
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283 | (6) |
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Imperative 4 Reinventing education |
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289 | (3) |
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Imperative 5 Building a new society |
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292 | (3) |
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Key takeaways of Part Four |
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295 | (4) |
Conclusion: Our World Urgently Needs More IA! |
|
299 | (12) |
Asset: Ia Use Cases Library |
|
311 | (86) |
Appendix: List Of Ia Experts Who Took Part In The Survey |
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397 | (6) |
Appendix: Artistic Inspiration From IA |
|
403 | (6) |
Index |
|
409 | (4) |
What's next after reading this book? |
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413 | |