Preface |
|
ix | |
|
Beyond the Q&A Presumption Interviewing with a Listening/Learning Perspective |
|
|
2 | (22) |
|
|
4 | (14) |
|
The Interview as ``Inter-View'' |
|
|
4 | (1) |
|
Common Stereotypes of Interviews |
|
|
5 | (1) |
|
Characteristics of an Interview |
|
|
6 | (1) |
|
|
7 | (2) |
|
|
9 | (1) |
|
|
9 | (1) |
|
Qualities of Interviewing |
|
|
10 | (1) |
|
|
11 | (1) |
|
|
11 | (1) |
|
|
11 | (1) |
|
|
12 | (1) |
|
Traditional Types of Interviews |
|
|
12 | (1) |
|
|
12 | (1) |
|
|
13 | (1) |
|
|
13 | (1) |
|
Organizational Interviews |
|
|
13 | (1) |
|
|
13 | (1) |
|
|
14 | (1) |
|
Getting Started on a Basic Informational Interview |
|
|
14 | (4) |
|
|
18 | (5) |
|
Ethical Implications and Dimensions |
|
|
18 | (1) |
|
|
18 | (1) |
|
|
19 | (2) |
|
|
21 | (1) |
|
Interviewing Skills in the Workplace |
|
|
21 | (1) |
|
Interviewing Skills at Home |
|
|
21 | (2) |
|
Interviewing Skills in Public Life |
|
|
23 | (1) |
|
|
23 | (1) |
|
Part One KEY APPRECIATIONS AND SKILLS OF DIALOGUE |
|
|
|
Before Skills Appreciations and Habits of Dialogue |
|
|
24 | (16) |
|
|
26 | (13) |
|
|
26 | (1) |
|
Appreciations of Dialogic Interviewing |
|
|
27 | (2) |
|
|
29 | (1) |
|
|
30 | (1) |
|
|
31 | (2) |
|
|
33 | (2) |
|
|
35 | (1) |
|
|
36 | (1) |
|
|
36 | (1) |
|
The Cooperative Principle and Its Maxims |
|
|
37 | (2) |
|
|
39 | (1) |
|
|
39 | (1) |
|
|
40 | (24) |
|
|
43 | (10) |
|
|
43 | (1) |
|
Speaking to Others' Listening |
|
|
43 | (1) |
|
|
44 | (1) |
|
|
45 | (1) |
|
|
46 | (1) |
|
|
47 | (1) |
|
|
48 | (1) |
|
|
49 | (1) |
|
|
50 | (1) |
|
|
51 | (1) |
|
Responsive and Active Listening |
|
|
52 | (1) |
|
|
53 | (8) |
|
Deeper Issues of Listening |
|
|
53 | (1) |
|
|
54 | (1) |
|
|
55 | (3) |
|
A Brief Philosophy of Listening for Interviewers |
|
|
58 | (3) |
|
|
61 | (1) |
|
|
62 | (2) |
|
|
64 | (36) |
|
|
66 | (26) |
|
|
66 | (1) |
|
|
67 | (2) |
|
|
69 | (1) |
|
|
69 | (1) |
|
|
70 | (1) |
|
|
71 | (1) |
|
|
72 | (1) |
|
|
73 | (1) |
|
|
73 | (1) |
|
|
74 | (2) |
|
|
76 | (1) |
|
|
77 | (6) |
|
|
83 | (2) |
|
|
85 | (1) |
|
|
85 | (1) |
|
|
86 | (1) |
|
|
87 | (1) |
|
Directness or Indirectness |
|
|
88 | (1) |
|
|
88 | (1) |
|
|
88 | (1) |
|
|
89 | (1) |
|
|
89 | (1) |
|
|
89 | (1) |
|
Getting Answers Without Questions |
|
|
90 | (2) |
|
|
92 | (7) |
|
Why People Want to Answer, Why They Don't |
|
|
92 | (2) |
|
|
94 | (1) |
|
|
95 | (1) |
|
|
96 | (1) |
|
|
97 | (1) |
|
|
97 | (2) |
|
|
99 | (1) |
|
|
99 | (1) |
|
|
100 | (28) |
|
|
103 | (18) |
|
What Is Framing? Knowledge Interpreted in Pattern |
|
|
103 | (2) |
|
|
105 | (1) |
|
|
105 | (1) |
|
|
106 | (1) |
|
|
107 | (2) |
|
|
109 | (1) |
|
Freeze-Frame: Note Taking and Recording in Interviews |
|
|
110 | (2) |
|
|
112 | (2) |
|
|
114 | (3) |
|
|
117 | (4) |
|
|
121 | (5) |
|
Political Correctness, Language, and Interviewing |
|
|
121 | (2) |
|
Framing and Acceptance-Oriented Language |
|
|
123 | (3) |
|
|
126 | (1) |
|
|
127 | (1) |
|
Part Two PRACTICAL CONTEXTS OF INTERVIEWING |
|
|
|
|
128 | (34) |
|
|
131 | (24) |
|
Tradition and the News Interview |
|
|
131 | (1) |
|
The News Interview Revisited |
|
|
132 | (1) |
|
|
133 | (1) |
|
Screening and Verification Interviews |
|
|
134 | (1) |
|
|
135 | (1) |
|
News Gathering Interviews |
|
|
135 | (1) |
|
|
135 | (1) |
|
|
136 | (2) |
|
|
138 | (2) |
|
|
140 | (2) |
|
|
142 | (1) |
|
Converged Media Interviews |
|
|
143 | (1) |
|
Fundamentals of Journalistic Interviewing |
|
|
144 | (1) |
|
|
144 | (1) |
|
|
145 | (3) |
|
|
148 | (2) |
|
|
150 | (3) |
|
|
153 | (1) |
|
|
153 | (2) |
|
|
155 | (1) |
|
|
155 | (5) |
|
|
155 | (1) |
|
Obtaining Interviews Ethically |
|
|
156 | (1) |
|
Conducting Interviews Ethically |
|
|
157 | (1) |
|
Using Interview Outcomes Ethically |
|
|
157 | (1) |
|
|
158 | (1) |
|
|
159 | (1) |
|
|
160 | (1) |
|
|
161 | (1) |
|
Interviews in Social Science and Humanistic Research |
|
|
162 | (32) |
|
|
165 | (23) |
|
Philosophy of the Research Interview |
|
|
165 | (2) |
|
|
167 | (1) |
|
|
168 | (2) |
|
Planning and Administering Surveys |
|
|
170 | (7) |
|
|
177 | (1) |
|
|
177 | (1) |
|
What is the Communication Process of a Focus Group? |
|
|
177 | (2) |
|
|
179 | (1) |
|
|
180 | (1) |
|
Issues and Problems of Oral History Interviewing |
|
|
180 | (5) |
|
|
185 | (1) |
|
What Is an Ethnographic Interview? |
|
|
186 | (1) |
|
Issues and Problems of Ethnographic Interviewing |
|
|
187 | (1) |
|
|
188 | (3) |
|
Interviewees as Coparticipants |
|
|
189 | (1) |
|
Research, Informed Consent, and Implied Consent |
|
|
190 | (1) |
|
|
191 | (1) |
|
|
192 | (2) |
|
Interviews for Employee Selection |
|
|
194 | (50) |
|
|
196 | (37) |
|
Beyond ``Just Being Yourself'': Defining the Employment Interview as Communication |
|
|
196 | (3) |
|
|
199 | (2) |
|
|
201 | (1) |
|
|
202 | (1) |
|
Interviewers' Rhetoric and Goals |
|
|
203 | (2) |
|
Creative Forms of Interviewers' Questioning, Listening, and Framing |
|
|
205 | (1) |
|
Questioning from the Interviewer's Perspective |
|
|
205 | (5) |
|
Listening from the Interviewer's Perspective |
|
|
210 | (3) |
|
Framing from the Interviewer's Perspective |
|
|
213 | (2) |
|
Interviewees' Rhetoric and Goals |
|
|
215 | (3) |
|
|
218 | (2) |
|
Position Research and Assessment |
|
|
220 | (1) |
|
Persuasive Cover Letters and Resumes |
|
|
221 | (5) |
|
Planning for Nonverbal Impressions |
|
|
226 | (2) |
|
|
228 | (1) |
|
Creative Forms of Interviewees' Framing, Listening, and Questioning |
|
|
228 | (1) |
|
Framing from the Interviewee's Perspective |
|
|
229 | (1) |
|
Listening from the Interviewee's Perspective |
|
|
229 | (2) |
|
Questioning from the Interviewee's Perspective |
|
|
231 | (2) |
|
|
233 | (8) |
|
The Legal Context of Employment Interviewing |
|
|
233 | (5) |
|
Extensions of Selection Interview Principles |
|
|
238 | (1) |
|
|
238 | (1) |
|
|
239 | (1) |
|
The Informational Interview |
|
|
239 | (1) |
|
The Persuasive Interview: A Preview |
|
|
240 | (1) |
|
|
241 | (1) |
|
|
242 | (2) |
|
Interviews in Organizations |
|
|
244 | (36) |
|
|
246 | (26) |
|
Communication in Today's Organizations |
|
|
246 | (1) |
|
|
247 | (1) |
|
|
248 | (1) |
|
Job Satisfaction and Communication |
|
|
248 | (1) |
|
|
249 | (8) |
|
Conducting Appraisal Interviews |
|
|
257 | (9) |
|
|
266 | (2) |
|
Performance Problems, Performance Solutions |
|
|
268 | (1) |
|
|
269 | (1) |
|
|
270 | (2) |
|
|
272 | (6) |
|
Conflict in Organizational Interviewing |
|
|
273 | (1) |
|
|
274 | (4) |
|
|
278 | (1) |
|
|
278 | (2) |
|
Interviews in Persuasive Situations |
|
|
280 | (30) |
|
|
280 | (19) |
|
Persuasion as Helping, Not Manipulation |
|
|
284 | (2) |
|
Interaction in the Persuasive Interview |
|
|
286 | (1) |
|
|
286 | (1) |
|
|
287 | (4) |
|
|
291 | (3) |
|
|
294 | (1) |
|
|
295 | (4) |
|
|
299 | (9) |
|
|
299 | (1) |
|
|
300 | (1) |
|
|
301 | (1) |
|
|
302 | (1) |
|
Interrogation/Advocacy Interviews |
|
|
303 | (5) |
|
|
308 | (1) |
|
|
308 | (2) |
|
Interviews in Helping Professions |
|
|
310 | (26) |
|
|
312 | (19) |
|
Helping: Philosophy, Attitude, and Activities |
|
|
312 | (1) |
|
|
313 | (2) |
|
|
315 | (1) |
|
|
316 | (1) |
|
|
316 | (1) |
|
|
317 | (1) |
|
|
317 | (1) |
|
|
317 | (2) |
|
|
319 | (2) |
|
|
321 | (1) |
|
|
322 | (1) |
|
|
322 | (1) |
|
|
322 | (1) |
|
|
323 | (1) |
|
|
323 | (2) |
|
|
325 | (1) |
|
Role for Helping: Who is Responsible? |
|
|
325 | (1) |
|
Stages of Therapy Interviews |
|
|
325 | (1) |
|
|
326 | (1) |
|
|
327 | (1) |
|
|
327 | (1) |
|
|
327 | (1) |
|
The ``Who'' of Counseling |
|
|
328 | (1) |
|
Being Aware of Differences |
|
|
328 | (1) |
|
|
328 | (2) |
|
|
330 | (1) |
|
|
331 | (3) |
|
Is Help Sometimes Hurtful? |
|
|
331 | (1) |
|
|
332 | (1) |
|
|
332 | (1) |
|
Fiduciary Responsibilities |
|
|
332 | (1) |
|
|
333 | (1) |
|
|
333 | (1) |
|
|
334 | (1) |
|
|
334 | (2) |
|
Part Three INTERVIEWING IN A WIDER CONTEXT |
|
|
|
Understanding and Analyzing Interviews in Popular Media Culture |
|
|
336 | (26) |
|
|
339 | (12) |
|
Learning and Interviewing |
|
|
339 | (2) |
|
Media Assumptions About Interviews |
|
|
341 | (1) |
|
Interviews Must Be Framed for an Overhearing Audience |
|
|
341 | (1) |
|
Interviews Must Be Engaging |
|
|
342 | (2) |
|
Interviews Must Involve a Degree Of Collusion |
|
|
344 | (3) |
|
Interviews Must Be Streamlined |
|
|
347 | (1) |
|
Interviews Must Produce Transitory Content |
|
|
348 | (3) |
|
|
351 | (9) |
|
Observing Broadcast Interviews Systematically |
|
|
351 | (1) |
|
General Preparation and Control |
|
|
351 | (1) |
|
|
352 | (2) |
|
|
354 | (1) |
|
|
355 | (1) |
|
|
356 | (2) |
|
Adapting Broadcast Interview Styles for Your Own Interviewing Goals |
|
|
358 | (1) |
|
|
358 | (1) |
|
|
358 | (1) |
|
|
359 | (1) |
|
|
359 | (1) |
|
Culturally Sensitive Communicators |
|
|
359 | (1) |
|
|
360 | (1) |
|
|
361 | (1) |
|
Wrapping It All Up: Professional Interviewing |
|
|
362 | (7) |
|
The Centrality of Interviewing |
|
|
362 | (6) |
|
|
365 | (1) |
|
Remember That Interviewing Is Focused Conversation |
|
|
365 | (1) |
|
|
366 | (1) |
|
Nurture Dialogic Skills and Appreciations |
|
|
366 | (1) |
|
|
366 | (1) |
|
Questioning Fuels Listening |
|
|
366 | (1) |
|
Framing Creates Perspective |
|
|
367 | (1) |
|
|
367 | (1) |
|
|
368 | (1) |
Glossary |
|
369 | (11) |
References |
|
380 | (13) |
Index |
|
393 | |