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Interviewing: Speaking, Listening, and Learning for Professional Life 2nd Revised edition [Pehme köide]

(Professor of Mass Communication and Journalism, University of South Florida, Saint Petersburg), (Professor of Communication, Saint Louis University, Gen Carbon, IL, United States)
  • Formaat: Paperback / softback, 416 pages, kõrgus x laius x paksus: 191x231x18 mm, kaal: 635 g, 19 illus.
  • Ilmumisaeg: 26-Jun-2008
  • Kirjastus: Oxford University Press Inc
  • ISBN-10: 0195367715
  • ISBN-13: 9780195367713
  • Formaat: Paperback / softback, 416 pages, kõrgus x laius x paksus: 191x231x18 mm, kaal: 635 g, 19 illus.
  • Ilmumisaeg: 26-Jun-2008
  • Kirjastus: Oxford University Press Inc
  • ISBN-10: 0195367715
  • ISBN-13: 9780195367713
In the second edition of Interviewing, experienced educators Rob Anderson and G. Michael Killenberg explain and demystify the interviewing process, offering students a practical guide to the fascinating art of asking and answering questions. Throughout, they urge students not to view interviewing as a procedure or as a collection of techniques; instead, they present the process of interviewing as a fascinating opportunity for learning through dialogue. The basic motivation for interviewing is learning something new.

Each chapter features two sections: "The Basics," which describes essential skills, and "Beyond the Basics," which places them into a relevant context. Moreover, interviewing skills are clearly divided into three interrelated types: Listening, Questioning, and Framing. To highlight the practical, real-world significance of interviewing, the authors encourage students to apply their learning actively and to connect their skills with ideas from other communication, social science, and humanities courses. This student-friendly text also includes the following features:
* An emphasis on how interviewing contributes to the quality of public dialogue
* An integrated approach to both interviewer and interviewee roles
* In-depth coverage of culture and ethics
* Innovative boxed supplements, including:
- "Interviewers/Interviewees in Action" boxes, featuring first-person accounts
- "Trying Out Your Skills" boxes
- End-of-chapter "Making Your Decision" boxes, which present interactive hypothetical situations designed to generate class discussion

In addition, each chapter includes "The Interview Bookshelf," an annotated section recommending books that students will find helpful for further reading or for future interviewing-related assignments in other classes. A comprehensive online Instructor's Resource Guide is also available and provides suggestions for class activities, resources, and assignments.
Preface ix
Beyond the Q&A Presumption Interviewing with a Listening/Learning Perspective
2(22)
The Basics
4(14)
The Interview as ``Inter-View''
4(1)
Common Stereotypes of Interviews
5(1)
Characteristics of an Interview
6(1)
Listening
7(2)
Speaking
9(1)
Framing
9(1)
Qualities of Interviewing
10(1)
Empathy
11(1)
Honesty
11(1)
Respect
11(1)
Validation
12(1)
Traditional Types of Interviews
12(1)
Journalistic Interviews
12(1)
Research Interviews
13(1)
Selection Interviews
13(1)
Organizational Interviews
13(1)
Persuasive Interviews
13(1)
Helping Interviews
14(1)
Getting Started on a Basic Informational Interview
14(4)
Beyond the Basics
18(5)
Ethical Implications and Dimensions
18(1)
Ethical Orientations
18(1)
Ethical Deliberations
19(2)
Public Dialogue
21(1)
Interviewing Skills in the Workplace
21(1)
Interviewing Skills at Home
21(2)
Interviewing Skills in Public Life
23(1)
Summary
23(1)
Part One KEY APPRECIATIONS AND SKILLS OF DIALOGUE
Before Skills Appreciations and Habits of Dialogue
24(16)
The Basics
26(13)
A Skills-Plus Approach
26(1)
Appreciations of Dialogic Interviewing
27(2)
Curiosity
29(1)
Knowledge
30(1)
Diversity
31(2)
Flexibility
33(2)
Empathy
35(1)
Beyond the Basics
36(1)
Communication Rules
36(1)
The Cooperative Principle and Its Maxims
37(2)
Summary
39(1)
The Interview Bookshelf
39(1)
Skillful Listening
40(24)
The Basics
43(10)
Defining Listening
43(1)
Speaking to Others' Listening
43(1)
Listening Is Not Hearing
44(1)
Preparing to Listen
45(1)
Types of Listening
46(1)
Discriminative Listening
47(1)
Comprehensive Listening
48(1)
Therapeutic Listening
49(1)
Critical Listening
50(1)
Appreciative Listening
51(1)
Responsive and Active Listening
52(1)
Beyond the Basics
53(8)
Deeper Issues of Listening
53(1)
Immediacy
54(1)
Confirmation
55(3)
A Brief Philosophy of Listening for Interviewers
58(3)
Summary
61(1)
The Interview Bookshelf
62(2)
Skillful Questioning
64(36)
The Basics
66(26)
Asking Questions: Why?
66(1)
A Starting Point
67(2)
Clear Purpose
69(1)
Uses of Questions
69(1)
Preparatory Uses
70(1)
Primary Uses
71(1)
Supportive Uses
72(1)
Types of Questions
73(1)
Open Questions
73(1)
Closed Questions
74(2)
Probes
76(1)
Questionable Questions
77(6)
Organizing Questions
83(2)
Wording of Questions
85(1)
Vocabulary
85(1)
Connotation
86(1)
Ambiguity
87(1)
Directness or Indirectness
88(1)
Presentation
88(1)
Tone
88(1)
Inflection
89(1)
Rhythm
89(1)
Pace
89(1)
Getting Answers Without Questions
90(2)
Beyond the Basics
92(7)
Why People Want to Answer, Why They Don't
92(2)
Ethics of Questioning
94(1)
Informed Consent
95(1)
Confidentiality
96(1)
Deception
97(1)
Toughness versus Courage
97(2)
Summary
99(1)
The Interview Bookshelf
99(1)
Skillful Framing
100(28)
The Basics
103(18)
What Is Framing? Knowledge Interpreted in Pattern
103(2)
Framing Skills in Action
105(1)
Metacommunicating
105(1)
Contextualizing
106(1)
Offering Accounts
107(2)
Reframing
109(1)
Freeze-Frame: Note Taking and Recording in Interviews
110(2)
Note Taking
112(2)
Delayed Note Taking
114(3)
Audio Recording
117(4)
Beyond the Basics
121(5)
Political Correctness, Language, and Interviewing
121(2)
Framing and Acceptance-Oriented Language
123(3)
Summary
126(1)
The Interview Bookshelf
127(1)
Part Two PRACTICAL CONTEXTS OF INTERVIEWING
Interviews in Journalism
128(34)
The Basics
131(24)
Tradition and the News Interview
131(1)
The News Interview Revisited
132(1)
Types of News Interviews
133(1)
Screening and Verification Interviews
134(1)
Background Interviews
135(1)
News Gathering Interviews
135(1)
Reaction Interviews
135(1)
In-Depth Interviews
136(2)
Broadcast Interviews
138(2)
Telephone Interviews
140(2)
Cyberspace Interviews
142(1)
Converged Media Interviews
143(1)
Fundamentals of Journalistic Interviewing
144(1)
Purpose
144(1)
Preparation
145(3)
Questioning
148(2)
Listening
150(3)
Record Keeping
153(1)
Assessment
153(2)
Conditions
155(1)
Beyond the Basics
155(5)
Ethics
155(1)
Obtaining Interviews Ethically
156(1)
Conducting Interviews Ethically
157(1)
Using Interview Outcomes Ethically
157(1)
Public Dialogue
158(1)
Challenges and Rewards
159(1)
Summary
160(1)
The Interview Bookshelf
161(1)
Interviews in Social Science and Humanistic Research
162(32)
The Basics
165(23)
Philosophy of the Research Interview
165(2)
Survey Interviews
167(1)
Types of Surveys
168(2)
Planning and Administering Surveys
170(7)
Focus Group Interviews
177(1)
What Is a Focus Group?
177(1)
What is the Communication Process of a Focus Group?
177(2)
Oral History Interviews
179(1)
What Is Oral History?
180(1)
Issues and Problems of Oral History Interviewing
180(5)
Ethnographic Interviews
185(1)
What Is an Ethnographic Interview?
186(1)
Issues and Problems of Ethnographic Interviewing
187(1)
Beyond the Basics
188(3)
Interviewees as Coparticipants
189(1)
Research, Informed Consent, and Implied Consent
190(1)
Summary
191(1)
The Interview Bookshelf
192(2)
Interviews for Employee Selection
194(50)
The Basics
196(37)
Beyond ``Just Being Yourself'': Defining the Employment Interview as Communication
196(3)
Context
199(2)
Persuasive Proofs
201(1)
Ethics
202(1)
Interviewers' Rhetoric and Goals
203(2)
Creative Forms of Interviewers' Questioning, Listening, and Framing
205(1)
Questioning from the Interviewer's Perspective
205(5)
Listening from the Interviewer's Perspective
210(3)
Framing from the Interviewer's Perspective
213(2)
Interviewees' Rhetoric and Goals
215(3)
Self-Assessment
218(2)
Position Research and Assessment
220(1)
Persuasive Cover Letters and Resumes
221(5)
Planning for Nonverbal Impressions
226(2)
Role Playing
228(1)
Creative Forms of Interviewees' Framing, Listening, and Questioning
228(1)
Framing from the Interviewee's Perspective
229(1)
Listening from the Interviewee's Perspective
229(2)
Questioning from the Interviewee's Perspective
231(2)
Beyond the Basics
233(8)
The Legal Context of Employment Interviewing
233(5)
Extensions of Selection Interview Principles
238(1)
Service Providers
238(1)
Elite Selection
239(1)
The Informational Interview
239(1)
The Persuasive Interview: A Preview
240(1)
Summary
241(1)
The Interview Bookshelf
242(2)
Interviews in Organizations
244(36)
The Basics
246(26)
Communication in Today's Organizations
246(1)
Appraisal Interviews
247(1)
Why Appraise?
248(1)
Job Satisfaction and Communication
248(1)
Approaches to Appraisals
249(8)
Conducting Appraisal Interviews
257(9)
Intervention Interviews
266(2)
Performance Problems, Performance Solutions
268(1)
Exit Interviews
269(1)
Termination Interviews
270(2)
Beyond the Basics
272(6)
Conflict in Organizational Interviewing
273(1)
Trust and Defensiveness
274(4)
Summary
278(1)
The Interview Bookshelf
278(2)
Interviews in Persuasive Situations
280(30)
The Basics
280(19)
Persuasion as Helping, Not Manipulation
284(2)
Interaction in the Persuasive Interview
286(1)
Opening
286(1)
Discovering
287(4)
Matching
291(3)
Choosing
294(1)
Closing
295(4)
Beyond the Basics
299(9)
Negotiation Interviews
299(1)
Speaking
300(1)
Listening
301(1)
Framing
302(1)
Interrogation/Advocacy Interviews
303(5)
Summary
308(1)
The Interview Bookshelf
308(2)
Interviews in Helping Professions
310(26)
The Basics
312(19)
Helping: Philosophy, Attitude, and Activities
312(1)
Philosophy, Attitudes
313(2)
Helping Activities
315(1)
Diagnostic Interviews
316(1)
Comfort Zone
316(1)
Preparation
317(1)
Perceptions
317(1)
Getting Started
317(2)
Listening
319(2)
Asking and Answering
321(1)
Keeping a Record
322(1)
Resistance
322(1)
To Withhold or Disclose?
322(1)
What Happens Next?
323(1)
Therapeutic Interviews
323(2)
Knowledge for Helping
325(1)
Role for Helping: Who is Responsible?
325(1)
Stages of Therapy Interviews
325(1)
Sensitivity
326(1)
Counseling Interviews
327(1)
Counseling Principles
327(1)
Setting
327(1)
The ``Who'' of Counseling
328(1)
Being Aware of Differences
328(1)
Crisis Intervention
328(2)
Social Work
330(1)
Beyond the Basics
331(3)
Is Help Sometimes Hurtful?
331(1)
Ethics of Helping
332(1)
Protecting Privacy
332(1)
Fiduciary Responsibilities
332(1)
Clear and Present Danger
333(1)
Safety Precautions
333(1)
Summary
334(1)
The Interview Bookshelf
334(2)
Part Three INTERVIEWING IN A WIDER CONTEXT
Understanding and Analyzing Interviews in Popular Media Culture
336(26)
The Basics
339(12)
Learning and Interviewing
339(2)
Media Assumptions About Interviews
341(1)
Interviews Must Be Framed for an Overhearing Audience
341(1)
Interviews Must Be Engaging
342(2)
Interviews Must Involve a Degree Of Collusion
344(3)
Interviews Must Be Streamlined
347(1)
Interviews Must Produce Transitory Content
348(3)
Beyond the Basics
351(9)
Observing Broadcast Interviews Systematically
351(1)
General Preparation and Control
351(1)
Identity Codes
352(2)
Situational Codes
354(1)
Verbal Codes
355(1)
Nonverbal Codes
356(2)
Adapting Broadcast Interview Styles for Your Own Interviewing Goals
358(1)
Conversationalists
358(1)
Sensitive Time Managers
358(1)
Comprehensive Listeners
359(1)
Contextualizers
359(1)
Culturally Sensitive Communicators
359(1)
Summary
360(1)
The Interview Bookshelf
361(1)
Wrapping It All Up: Professional Interviewing
362(7)
The Centrality of Interviewing
362(6)
Skills-Plus Interviewing
365(1)
Remember That Interviewing Is Focused Conversation
365(1)
Let Curiosity Guide You
366(1)
Nurture Dialogic Skills and Appreciations
366(1)
Listening Sets the Stage
366(1)
Questioning Fuels Listening
366(1)
Framing Creates Perspective
367(1)
Continue to Learn
367(1)
Summary
368(1)
Glossary 369(11)
References 380(13)
Index 393
Rob Anderson is Professor of Communication at Saint Louis University.

G. Michael Killenberg is Professor of Journalism at the University of South Florida, St. Petersburg.