Muutke küpsiste eelistusi

Introduction to Facilities Management: Foundational Skills for Effective Workplace Operations [Pehme köide]

(The Xenon Group, UK), (The Xenon Group, UK)
  • Formaat: Paperback / softback, 320 pages
  • Ilmumisaeg: 16-Oct-2025
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1394316046
  • ISBN-13: 9781394316045
Teised raamatud teemal:
  • Pehme köide
  • Hind: 90,55 €
  • See raamat ei ole veel ilmunud. Raamatu kohalejõudmiseks kulub orienteeruvalt 2-4 nädalat peale raamatu väljaandmist.
  • Kogus:
  • Lisa ostukorvi
  • Tasuta tarne
  • Tellimisaeg 2-4 nädalat
  • Lisa soovinimekirja
Introduction to Facilities Management: Foundational Skills for Effective Workplace Operations
  • Formaat: Paperback / softback, 320 pages
  • Ilmumisaeg: 16-Oct-2025
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1394316046
  • ISBN-13: 9781394316045
Teised raamatud teemal:

Provides the essential skills required for effective facilities management

Facilities Management (FM) plays a vital role in ensuring the smooth operation of workplaces, balancing strategic goals with day-to-day operational needs. Introduction to Facilities Management is a structured and comprehensive introduction to the key functions of FM, equipping professionals with the foundational skills necessary to excel in this evolving field. Covering a wide range of essential topics, this comprehensive guide enables readers to understand the diverse responsibilities of FM and apply practical knowledge to workplace challenges.

Introduction to Facilities Management is designed for those new to the industry, offering a clear and practical exploration of FM’s core principles and functions. It bridges the gap between theory and practice by incorporating real-world scenarios and examples, helping learners develop the confidence to tackle operational challenges. By covering key areas such as workplace safety, resource management, and service coordination, the highly experienced authors provide a solid foundation for those pursuing professional qualifications, including the IWFM Level 3 Mandatory Units.

Written for professionals aiming to enhance their skills and contribute to workplace efficiency and organisational success, Introduction to Facilities Management:

  • Covers all key operational aspects of FM, making it an ideal study companion for certification
  • Offers a step-by-step approach to developing essential FM skills to ensure workplace efficiency and operational success
  • Highlights the growing professionalisation of FM and its increasing influence on organisational effectiveness
  • Supports career development by equipping readers with the foundational knowledge needed for advancement in FM roles

With a focus on day-to-day operational effectiveness, Introduction to Facilities Management: Foundational Skills for Effective Workplace Operations is ideal for individuals working in Facilities Management at a junior level, as well as students pursuing industry qualifications. It is a valuable resource for those studying workplace operations, property management, and organisational efficiency in vocational training programs and professional development courses.

Introduction to Facilities Management

Contents Page

Part 1

Chapter 1..What is Facilities Management?

Chapter 2.Facilities Management Support Services

Chapter 3.Maintenance Strategies

Chapter 4.Service Delivery Models

Chapter 5..Management functions within FM

Part 2

Chapter 1Clients, Customers, Stakeholders and Users

Chapter 2The Interests of Different Stakeholder Groups

Chapter 3Assessing Customer Needs and Customer Satisfaction

Chapter 4Management Data for Monitoring Customer Satisfaction

Chapter 5The Causes of Customer Dissatisfaction

Chapter 6Resolving Customer Satisfaction Issues

Chapter 7Customer Perception and Communication

Part 3

Chapter 1.. What are specifications of Service?

Chapter 2..Identifying Requirements and Drafting Specifications

Chapter 3.Quotations, Tendering and Framework Agreements

Chapter 4.Ensuring Integrity in the Procurement Process

Chapter 5.Contracts and Contractual Arrangements

Chapter 6..Different Types of Contract

Chapter 7Managing Contracts

Chapter 8..Managing Poor Goods and Service Delivery