| Introduction |
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xxxiv | |
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Chapter 1 Introduction to Personal Computer Hardware |
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1 | (32) |
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2 | (1) |
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2 | (1) |
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2 | (1) |
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Electrical and ESD Safety |
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2 | (1) |
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3 | (1) |
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3 | (3) |
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6 | (1) |
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7 | (1) |
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7 | (3) |
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Adapter Cards and Expansion Slots |
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10 | (2) |
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Hard Disk Drives and SSDs |
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12 | (1) |
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13 | (1) |
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Ports, Cables, and Adapters |
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14 | (4) |
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18 | (2) |
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20 | (1) |
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21 | (1) |
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21 | (1) |
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21 | (1) |
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22 | (1) |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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24 | (1) |
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25 | (1) |
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Part 4 Compliance with Government Regulations |
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25 | (1) |
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26 | (1) |
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1.3.2.3 Lab -- Disassemble a Computer |
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27 | (1) |
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27 | (1) |
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27 | (1) |
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27 | (1) |
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27 | (1) |
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28 | (5) |
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33 | (22) |
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34 | (1) |
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34 | (1) |
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34 | (1) |
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34 | (2) |
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Install the Motherboard Components |
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36 | (1) |
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37 | (1) |
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Install the Adapter Cards |
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38 | (2) |
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Select Additional Storage |
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40 | (1) |
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41 | (3) |
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44 | (1) |
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44 | (1) |
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2.1.2.5 Lab--Install the Power Supply |
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45 | (1) |
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45 | (1) |
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45 | (1) |
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45 | (1) |
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2.1.3.10 Lab--Install the Motherboard in a Computer |
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46 | (1) |
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46 | (1) |
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46 | (1) |
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46 | (2) |
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2.1.4.7 Lab--Install the Drives |
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48 | (1) |
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48 | (1) |
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48 | (1) |
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48 | (1) |
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2.1.5.6 Lab--Install Adapter Cards |
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49 | (1) |
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49 | (1) |
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49 | (1) |
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49 | (2) |
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2.1.7.4 Lab--Install Internal Cables |
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51 | (1) |
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51 | (1) |
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51 | (1) |
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51 | (2) |
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2.1.7.8 Lab--Install Front Panel Cables |
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53 | (1) |
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53 | (1) |
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53 | (1) |
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53 | (1) |
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2.1.7.11 Lab--Complete the Computer Assembly |
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54 | (1) |
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54 | (1) |
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54 | (1) |
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54 | (1) |
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Chapter 3 Advanced Computer Hardware |
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55 | (34) |
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56 | (1) |
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56 | (1) |
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POST, BIOS, CMOS, and UEFI |
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56 | (1) |
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57 | |
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56 | (2) |
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58 | (1) |
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Power Fluctuation and Protection |
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59 | (1) |
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Advanced Computer Functionality |
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59 | (1) |
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CPU Architectures and Operation |
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60 | (2) |
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62 | (1) |
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Ports, Connectors, and Cables |
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63 | (7) |
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70 | (1) |
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71 | (1) |
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Upgrade Computer Hardware |
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71 | (1) |
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Protecting the Environment |
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72 | (1) |
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Safe Disposal of Equipment and Supplies |
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72 | (2) |
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74 | (1) |
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74 | (1) |
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3.1.1.6 Lab--Investigate BIOS or UEFI Settings |
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75 | (1) |
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75 | (1) |
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75 | (1) |
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75 | (1) |
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Part 1 Enter BIOS or UEFI |
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75 | (1) |
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Part 2 Explore the Settings |
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76 | (2) |
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3.1.2.5 Lab--Search for BIOS or UEFI Firmware Updates |
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78 | (1) |
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78 | (1) |
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78 | (1) |
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78 | (2) |
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3.1.2.6 Lab--Install Windows |
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80 | (1) |
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80 | (1) |
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80 | (1) |
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80 | (1) |
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80 | (3) |
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3.1.2.7 Lab--Install Third-Party Software In Windows |
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83 | (1) |
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83 | (1) |
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83 | (1) |
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83 | (1) |
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Part 1 Installing Third-Party Software |
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83 | (1) |
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Part 2 Uninstalling Third-Party Software |
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84 | (1) |
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84 | (2) |
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85 | (1) |
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3.4.1.7 Lab--Research a Hardware Upgrade |
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86 | (1) |
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86 | (1) |
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86 | (3) |
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Chapter 4 Preventive Maintenance and Troubleshooting |
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89 | (16) |
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90 | (1) |
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90 | (1) |
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PC Preventive Maintenance Overview |
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90 | (1) |
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91 | (1) |
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Troubleshooting Process Steps |
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92 | (1) |
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Common Problems and Solutions for PCs |
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92 | (2) |
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Apply Troubleshooting Process to Computer Components and Peripherals |
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94 | (2) |
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96 | (1) |
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96 | (1) |
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4.2.3.5 Lab--Use a Multimeter and a Power Supply Tester |
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97 | (1) |
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97 | (1) |
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97 | (1) |
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97 | (1) |
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97 | (1) |
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Part 2 Power Supply Tester |
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98 | (3) |
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4.2.3.6 Lab--Troubleshoot Hardware Problems |
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101 | (1) |
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101 | (1) |
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101 | (1) |
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101 | (1) |
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101 | (4) |
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Chapter 5 Networking Concepts |
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105 | (24) |
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106 | (1) |
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Network Components and Types |
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106 | (1) |
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106 | (2) |
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Internet Connection Types |
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108 | (1) |
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Networking Protocols, Standards, and Services |
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109 | (1) |
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Transport Layer Protocols |
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109 | (1) |
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110 | (2) |
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112 | (2) |
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114 | (1) |
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114 | (1) |
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114 | (1) |
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115 | (1) |
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116 | (1) |
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116 | (1) |
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116 | (1) |
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Copper Cables and Connectors |
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117 | (3) |
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Fiber Cables and Connectors |
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120 | (2) |
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122 | (1) |
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122 | (1) |
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5.4.2.8 Lab--Build and Test a Network Cable |
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123 | (1) |
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123 | (1) |
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123 | (1) |
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123 | (2) |
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125 | (4) |
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Chapter 6 Applied Networking |
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129 | (38) |
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130 | (1) |
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Device-to-Network Connections |
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130 | (1) |
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130 | (1) |
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131 | (1) |
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Configure Wired and Wireless Networks |
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132 | (1) |
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133 | (1) |
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134 | (1) |
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134 | (1) |
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Network Troubleshooting Process |
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134 | (1) |
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Network Problems and Solutions |
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135 | (3) |
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138 | (1) |
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138 | (1) |
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6.1.2.1 Packet Tracer--Add Computers to an Existing Network |
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139 | (1) |
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139 | (1) |
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139 | (1) |
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139 | (2) |
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6.1.2.7 Lab--Configure a NIC to Use DHCP In Windows |
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141 | (1) |
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141 | (1) |
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141 | (1) |
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141 | (5) |
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6.1.3.9 Packet Tracer--Connect to a Wireless Network |
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146 | (1) |
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146 | (1) |
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146 | (1) |
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146 | (1) |
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Part 1 Connect to a Wireless Router |
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146 | (2) |
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Part 2 Configure the Wireless Settings |
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148 | (1) |
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Part 3 Connect Wireless Clients to an Access Point |
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149 | (1) |
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Part 4 Other Administrative Tasks |
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149 | (2) |
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6.1.3.10 Lab--Configure a Wireless Network |
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151 | (1) |
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151 | (1) |
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151 | (1) |
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151 | (1) |
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Part 1 Log into the Wireless Router |
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151 | (1) |
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Part 2 Configure Basic Wireless Settings |
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152 | (1) |
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Part 3 Connect a Wireless Client |
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153 | (1) |
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Part 4 Connect an Access Point (Optional) |
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154 | (1) |
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Part 5 Reset to the Original Configuration |
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155 | (1) |
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6.1.4.7 Packet Tracer--Configure Firewall Settings |
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156 | (1) |
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156 | (1) |
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156 | (1) |
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156 | (3) |
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6.1.4.8 Lab--Configure Firewall Settings |
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159 | (1) |
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159 | (1) |
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159 | (1) |
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159 | (1) |
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159 | (1) |
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Part 1 Log into the Wireless Router |
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159 | (1) |
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Part 2 Configure Firewall Settings |
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160 | (2) |
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162 | (1) |
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6.1.5.3 Packet Tracer--Configure IoT Devices |
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163 | (1) |
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163 | (1) |
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163 | (2) |
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6.2.2.5 Lab--Troubleshoot Network Problems |
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165 | (1) |
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165 | (1) |
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165 | (1) |
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165 | (2) |
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Chapter 7 Laptops and Other Mobile Devices |
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167 | (30) |
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168 | (1) |
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Characteristics of Laptops and Other Mobile Devices |
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168 | (1) |
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168 | (1) |
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168 | (1) |
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Laptop Display Components |
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169 | (1) |
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170 | (1) |
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Power Settings Configuration |
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170 | (1) |
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171 | (1) |
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Laptop Hardware and Component Installation and Configuration |
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171 | (1) |
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171 | (1) |
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Replacing Laptop Components |
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172 | (1) |
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Other Mobile Device Hardware Overview |
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172 | (1) |
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Other Mobile Device Hardware |
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173 | (1) |
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173 | (1) |
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Network Connectivity and Email |
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174 | (1) |
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Wireless and Cellular Data Networks |
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174 | (1) |
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175 | (1) |
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Preventive Maintenance and Troubleshooting Laptops and Other Mobile Devices |
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176 | (1) |
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Scheduled Maintenance for Laptops and Other Mobile Devices |
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176 | (1) |
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Basic Troubleshooting Process for Laptops and Other Mobile Devices |
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177 | (1) |
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Applying the Troubleshooting Process to Laptops and Other Mobile Devices |
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177 | (3) |
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180 | (1) |
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180 | (1) |
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7.1.1.10 Lab--Mobile Device Information |
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181 | (1) |
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181 | (1) |
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181 | (1) |
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7.1.2.7 Lab--Research Docking Stations and Port Replicators |
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182 | (1) |
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182 | (2) |
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184 | (6) |
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7.3.1.6 Lab--Research Laptop RAM |
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185 | (1) |
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7.3.2.4 Lab--Research Laptop Screens |
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186 | (1) |
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7.3.2.7 Lab--Research Laptop Batteries |
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187 | (2) |
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7.3.2.10 Lab--Research Laptop Drives |
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189 | (1) |
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7.5.1.2 Lab--Mobile WI-FI |
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190 | (1) |
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190 | (1) |
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190 | (4) |
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7.7.2.4 Lab--Research Laptop Problems |
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192 | (1) |
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7.7.2.5 Lab--Gather Information from the Customer |
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193 | (1) |
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7.7.2.6 Investigate Support Websites and Repair Companies |
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194 | (1) |
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Local Laptop Repair Company |
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194 | (1) |
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Laptop Manufacturer Support Website |
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195 | (2) |
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197 | (24) |
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198 | (1) |
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198 | (1) |
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Characteristics and Capabilities |
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198 | (1) |
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199 | (1) |
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199 | (1) |
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200 | (1) |
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201 | (1) |
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201 | (2) |
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Thermal Printers and Impact Printers |
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203 | (1) |
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204 | (1) |
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204 | (1) |
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Installing and Configuring Printers |
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205 | (1) |
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Installing and Updating a Printer |
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205 | (1) |
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Configuring Options and Default Settings |
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205 | (1) |
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Optimizing Printer Performance |
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206 | (1) |
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207 | (1) |
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Operating System Settings for Sharing Printers |
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207 | (1) |
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207 | (1) |
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Maintaining and Troubleshooting Printers |
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208 | (1) |
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Printer Preventive Maintenance |
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208 | (1) |
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Inkjet Printer Preventive Maintenance |
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208 | (1) |
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Laser Printer Preventive Maintenance |
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208 | (1) |
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Thermal Printer Preventive Maintenance |
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209 | (1) |
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Impact Printer Preventive Maintenance |
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209 | (1) |
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3D Printer Preventive Maintenance |
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209 | (1) |
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Troubleshooting Printer Issues |
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209 | (1) |
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210 | (1) |
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211 | (1) |
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211 | (1) |
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8.3.1.2 Lab--Install a Printer In Windows |
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212 | (1) |
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212 | (1) |
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212 | (1) |
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213 | (1) |
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8.4.1.3 Lab--Share a Printer in Windows |
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214 | (1) |
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214 | (1) |
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214 | (1) |
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Part: Share a Directly Connected Printer |
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214 | (2) |
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8.5.2.3 Lab--Perform Preventive Maintenance on an Inkjet Printer |
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216 | (1) |
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216 | (1) |
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216 | (1) |
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217 | (1) |
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8.5.3.2 Lab--Perform Preventive Maintenance on a Laser Printer |
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218 | (1) |
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218 | (1) |
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218 | (1) |
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219 | (2) |
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Chapter 9 Virtualization and Cloud Computing |
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221 | (12) |
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222 | (1) |
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222 | (1) |
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Traditional Servers and Virtualized Servers |
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222 | (1) |
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Client-Side Virtualization |
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223 | (1) |
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224 | (1) |
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Cloud Computing Applications |
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224 | (1) |
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225 | (3) |
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228 | (1) |
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228 | (1) |
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9.1.2.5 Lab--Install Linux in a Virtual Machine and Explore the GUI |
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229 | (1) |
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229 | (1) |
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229 | (1) |
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229 | (1) |
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Part 1 Prepare a Computer for Virtualization |
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229 | (1) |
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Part 2 Install Ubuntu on the Virtual Machine |
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230 | (1) |
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231 | (1) |
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232 | (1) |
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Chapter 10 Windows Installation |
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233 | (36) |
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234 | (1) |
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234 | (1) |
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Operating System Features |
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234 | (1) |
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Customer Requirements for an Operating System |
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235 | (2) |
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Operating System Upgrades |
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237 | (1) |
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238 | (2) |
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240 | (1) |
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Basic Windows Installation |
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240 | (1) |
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Custom Installation Options |
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240 | (1) |
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241 | (2) |
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243 | (1) |
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243 | (1) |
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10.1.3.4 Lab--Operating System Upgrades |
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244 | (1) |
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244 | (1) |
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244 | (1) |
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244 | (1) |
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Part 1 Recovery Partition |
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244 | (1) |
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Part 2 Unattended Installation |
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245 | (4) |
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Part 3 Upgrade Considerations before Installation |
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249 | (3) |
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Part 4 Post Upgrade Installation |
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252 | (2) |
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10.2.1.8 Lab--Create a Partition in Windows |
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254 | (1) |
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254 | (1) |
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254 | (1) |
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254 | (1) |
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Part 1 Open Disk Management |
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254 | (1) |
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Part 2 Create Free Space as Necessary |
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254 | (1) |
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Part 3 Create a New Disk Volume in the Free Space |
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254 | (1) |
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Part 4 Open the This PC Window to Review Information about the New Disk Partition |
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255 | (1) |
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Part 5 Create a Text Document and Save It to the ITE Drive |
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255 | (1) |
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Part 6 Convert the ITE Volume from FAT32 to NTFS Without Losing Data |
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256 | (1) |
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Part 7 Open the This PC Window to Work with the ITE Volume |
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256 | (1) |
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Part 8 Display the Properties of the ITE Test Document |
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257 | (1) |
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257 | (1) |
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10.3.1.1 Lab--Windows Installation |
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258 | (1) |
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258 | (1) |
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258 | (1) |
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258 | (3) |
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10.3.1.4 Lab--Finalize Windows Installation |
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261 | (1) |
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261 | (1) |
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261 | (1) |
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261 | (1) |
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261 | (1) |
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Part 1 User Account Creation |
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261 | (1) |
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Part 2 Finalize the Installation |
|
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261 | (1) |
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262 | (1) |
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10.3.3.4 Lab--Boot Methods |
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263 | (1) |
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263 | (1) |
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263 | (1) |
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263 | (1) |
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263 | (1) |
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Part 1 Research Boot Methods |
|
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263 | (2) |
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Part 2 Access BIOS / UEFI |
|
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265 | (1) |
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Part 3 Use a Bootable USB Media |
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|
266 | (3) |
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Chapter 11 Windows Configuration |
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269 | (144) |
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270 | (1) |
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Windows Desktop and File Explorer |
|
|
270 | (1) |
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Comparing Windows Versions |
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270 | (1) |
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271 | (1) |
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271 | (2) |
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273 | (1) |
|
Configure Windows with Control Panels |
|
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274 | (1) |
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274 | (4) |
|
User and Account Control Panel Items |
|
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278 | (1) |
|
Network and Internet Control Panels |
|
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279 | (1) |
|
Display Settings and Control Panel |
|
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280 | (1) |
|
Power and System Control Panels |
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281 | (1) |
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Hardware and Sound Control Panels |
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282 | (2) |
|
Clock, Region, and Language |
|
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284 | (1) |
|
Programs and Features Control Panels |
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284 | (1) |
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285 | (1) |
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286 | (1) |
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286 | (2) |
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288 | (2) |
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290 | (2) |
|
Application Installation and Configuration |
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292 | (1) |
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293 | (1) |
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293 | (1) |
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294 | (1) |
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295 | (1) |
|
Task and System CLI Commands |
|
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295 | (1) |
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Other Useful CLI Commands |
|
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296 | (1) |
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296 | (1) |
|
Network Sharing and Mapping Drives |
|
|
297 | (1) |
|
Sharing Local Resources with Others |
|
|
298 | (1) |
|
Configure a Wired Network Connection |
|
|
299 | (1) |
|
Configure a Wireless Network Interface in Windows |
|
|
299 | (1) |
|
|
|
300 | (1) |
|
Remote Desktop and Assistance |
|
|
301 | (1) |
|
Common Preventive Maintenance Techniques for Operating Systems |
|
|
302 | (1) |
|
OS Preventive Maintenance Plan |
|
|
302 | (1) |
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|
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302 | (1) |
|
Basic Troubleshooting Process for Windows Operating Systems |
|
|
303 | (1) |
|
Applying the Troubleshooting Process to Windows Operating Systems |
|
|
303 | (1) |
|
Common Problems and Solutions for Windows Operating Systems |
|
|
304 | (1) |
|
Advanced Troubleshooting for Windows Operating Systems |
|
|
305 | (2) |
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|
307 | (1) |
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|
307 | (2) |
|
11.1.2.6 Lab--Configure the Windows Desktop |
|
|
309 | (1) |
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309 | (1) |
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309 | (2) |
|
11.1.3.4 Lab--Work with Task Manager |
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311 | (1) |
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311 | (1) |
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311 | (3) |
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314 | (1) |
|
11.1.4.11 Lab--Working with File Explorer |
|
|
315 | (1) |
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315 | (1) |
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|
315 | (4) |
|
11.2.1.5 Lab--Explore Control Panel Categories |
|
|
319 | (1) |
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319 | (1) |
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319 | (1) |
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319 | (3) |
|
11.2.2.3 Lab--User Accounts |
|
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322 | (1) |
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322 | (1) |
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322 | (1) |
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322 | (1) |
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322 | (1) |
|
Part 2 Change the Account Type |
|
|
322 | (1) |
|
Part 3 Delete the Account |
|
|
323 | (1) |
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|
323 | (1) |
|
11.2.2.4 Lab--Permissions |
|
|
324 | (1) |
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|
324 | (1) |
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|
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324 | (1) |
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|
|
324 | (1) |
|
Part 1 User Account Control (UAC) |
|
|
324 | (1) |
|
Part 2 Permission Inheritance |
|
|
325 | (1) |
|
Part 3 Encrypting File System (EFS) |
|
|
326 | (1) |
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327 | (1) |
|
11.2.3.5 Lab--Configure Browser Settings |
|
|
328 | (1) |
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328 | (1) |
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|
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328 | (1) |
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|
|
328 | (1) |
|
Part 1 Set Microsoft Edge as the Default Browser |
|
|
328 | (1) |
|
Part 2 Clearing Browsing History |
|
|
329 | (1) |
|
Part 3 Configure the Security Settings |
|
|
329 | (1) |
|
Part 4 Configure Privacy Settings |
|
|
329 | (1) |
|
Part 5 Microsoft Defender SmartScreen |
|
|
330 | (1) |
|
|
|
330 | (1) |
|
11.2.5.8 Lab--Manage Virtual Memory |
|
|
331 | (1) |
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331 | (1) |
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|
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331 | (1) |
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|
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331 | (1) |
|
Part 1 Open System Properties |
|
|
331 | (1) |
|
Part 2 Make Virtual Memory Changes |
|
|
331 | (1) |
|
Part 3 Navigate Back to the Virtual Memory Window to Verify Changes |
|
|
332 | (1) |
|
Part 4 Reset the Virtual Memory Back to the Original Settings |
|
|
333 | (1) |
|
|
|
333 | (1) |
|
11.2.6.2 Lab--Use Device Manager |
|
|
334 | (1) |
|
|
|
334 | (1) |
|
|
|
334 | (2) |
|
11.2.7.4 Lab--Region and Language Options |
|
|
336 | (1) |
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|
|
336 | (1) |
|
|
|
336 | (1) |
|
|
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336 | (1) |
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|
|
336 | (2) |
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|
|
338 | (1) |
|
11.2.9.4 Lab--Privacy and Gaming |
|
|
339 | (1) |
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|
339 | (1) |
|
|
|
339 | (1) |
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|
|
339 | (1) |
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|
|
339 | (1) |
|
Part 1 Privacy and Gaming |
|
|
339 | (1) |
|
|
|
340 | (1) |
|
Part 3 Windows PC Privacy Settings |
|
|
341 | (1) |
|
Part 4 Windows Gaming Settings |
|
|
342 | (1) |
|
11.3.1.11 Lab--Monitor and Manage System Resources |
|
|
343 | (1) |
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|
|
343 | (1) |
|
|
|
343 | (1) |
|
|
|
343 | (1) |
|
Part 2 Explore the Impact of Services |
|
|
344 | (1) |
|
Part 3 Monitor and Record System Usage with Administrative Tools |
|
|
345 | (3) |
|
11.3.2.7 Lab--System Utilities |
|
|
348 | (1) |
|
|
|
348 | (1) |
|
|
|
348 | (1) |
|
Part 1 Custom Management Console |
|
|
348 | (1) |
|
|
|
349 | (2) |
|
|
|
351 | (1) |
|
11.3.2.8 Lab--Manage System Files |
|
|
352 | (1) |
|
|
|
352 | (1) |
|
|
|
352 | (2) |
|
|
|
354 | (1) |
|
11.3.3.8 Lab--Hard Drive Maintenance |
|
|
355 | (1) |
|
|
|
355 | (1) |
|
|
|
355 | (2) |
|
11.3.4.9 Lab--Install Third-Party Software |
|
|
357 | (1) |
|
|
|
357 | (1) |
|
|
|
357 | (1) |
|
Part 1 Installing Third-Party Software |
|
|
357 | (1) |
|
Part 2 Uninstalling Third-Party Software |
|
|
358 | (1) |
|
|
|
358 | (1) |
|
11.4.1.5 Lab--Work in the Windows Command Shell |
|
|
359 | (1) |
|
|
|
359 | (1) |
|
|
|
359 | (3) |
|
11.4.2.7 Lab--File System Commands |
|
|
362 | (1) |
|
|
|
362 | (1) |
|
|
|
362 | (6) |
|
|
|
368 | (1) |
|
11.4.3.2 Lab--Disk CLI Commands |
|
|
369 | (1) |
|
|
|
369 | (1) |
|
|
|
369 | (1) |
|
Part 1 Explore the chkdsk Command |
|
|
369 | (1) |
|
Part 2 Create a New Partition Using DiskPart |
|
|
370 | (4) |
|
|
|
374 | (2) |
|
11.4.4.2 Lab--Task and System CLI Commands |
|
|
376 | (1) |
|
|
|
376 | (1) |
|
|
|
376 | (1) |
|
|
|
376 | (1) |
|
Part 2 System CLI Commands |
|
|
377 | (3) |
|
11.4.6.3 Lab--Other Useful Commands |
|
|
380 | (1) |
|
|
|
380 | (1) |
|
|
|
380 | (1) |
|
Part 1 The Group Policy CLI |
|
|
380 | (1) |
|
|
|
381 | (3) |
|
11.5.1.6 Lab--Network Drive Mapping |
|
|
384 | (1) |
|
|
|
384 | (1) |
|
|
|
384 | (2) |
|
11.5.2.4 Lab--Share Resources |
|
|
386 | (1) |
|
|
|
386 | (1) |
|
|
|
386 | (1) |
|
|
|
386 | (1) |
|
Part 1 Verify Network Settings for Sharing |
|
|
386 | (1) |
|
|
|
386 | (3) |
|
11.5.4.2 Lab--Connect and Test the Wireless Connection |
|
|
389 | (1) |
|
|
|
389 | (1) |
|
|
|
389 | (3) |
|
|
|
392 | (1) |
|
11.5.5.3 Packet Tracer--Using Telnet and SSH |
|
|
393 | (1) |
|
|
|
393 | (1) |
|
|
|
393 | (1) |
|
|
|
393 | (1) |
|
Part 1 Simulated Remote Access Using Packet Tracer |
|
|
393 | (1) |
|
Part 2 SSH Using Physical Equipment (Optional) |
|
|
394 | (1) |
|
11.5.6.2 Lab--Windows Remote Desktop and Assistance |
|
|
395 | (1) |
|
|
|
395 | (1) |
|
|
|
395 | (1) |
|
|
|
395 | (1) |
|
Part 1 Windows Remote Desktop |
|
|
395 | (2) |
|
|
|
397 | (1) |
|
|
|
398 | (1) |
|
11.6.1.2 Lab--Manage the Startup Folder |
|
|
399 | (1) |
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|
|
399 | (1) |
|
|
|
399 | (1) |
|
|
|
399 | (2) |
|
|
|
401 | (1) |
|
11.6.1.5 Lab--Schedule a Task Using the GUI and the Command Line |
|
|
402 | (1) |
|
|
|
402 | (1) |
|
|
|
402 | (1) |
|
|
|
402 | (1) |
|
Part 1 Schedule a Task Using the GUI |
|
|
402 | (1) |
|
Part 2 Schedule a Task Using the CLI |
|
|
403 | (1) |
|
|
|
404 | (1) |
|
11.6.2.4 Lab--System Restore and Hard Drive Backup |
|
|
405 | (1) |
|
|
|
405 | (1) |
|
|
|
405 | (1) |
|
|
|
405 | (2) |
|
|
|
407 | (2) |
|
|
|
409 | (1) |
|
11.7.3.2 Lab--Troubleshoot Operating System Problems |
|
|
410 | (1) |
|
|
|
410 | (1) |
|
|
|
410 | (1) |
|
|
|
410 | (3) |
|
Chapter 12 Mobile, Linux, and macOS Operating Systems |
|
|
413 | (46) |
|
|
|
414 | (1) |
|
|
|
414 | (1) |
|
|
|
414 | (1) |
|
Android and iOS Touch Interfaces |
|
|
414 | (1) |
|
Common Mobile Device Features |
|
|
415 | (1) |
|
Methods for Securing Mobile Devices |
|
|
416 | (1) |
|
Screen Locks and Biometric Authentication |
|
|
416 | (1) |
|
Cloud-Enabled Services for Mobile Devices |
|
|
416 | (1) |
|
|
|
417 | (1) |
|
Linux and macOS Operating Systems |
|
|
417 | (1) |
|
Linux and macOS Tools and Features |
|
|
417 | (1) |
|
Linux and macOS Best Practices |
|
|
418 | (1) |
|
|
|
419 | (1) |
|
Basic Troubleshooting Process for Other Operating Systems |
|
|
420 | (1) |
|
Applying the Troubleshooting Process to Other Operating Systems |
|
|
420 | (1) |
|
Common Problems and Solutions for Other Operating Systems |
|
|
421 | (2) |
|
|
|
423 | (1) |
|
|
|
423 | (1) |
|
12.1.2.2 Lab--Working with Android |
|
|
424 | (1) |
|
|
|
424 | (1) |
|
|
|
424 | (1) |
|
|
|
424 | (1) |
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|
|
424 | (5) |
|
|
|
429 | (3) |
|
|
|
432 | (4) |
|
12.1.3.2 Lab--Working with iOS |
|
|
436 | (1) |
|
|
|
436 | (1) |
|
|
|
436 | (1) |
|
|
|
436 | (1) |
|
Part 1 Apps and the Home Screen |
|
|
436 | (1) |
|
|
|
437 | (3) |
|
|
|
440 | (2) |
|
|
|
442 | (1) |
|
12.1.4.4 Lab--Mobile Device Features |
|
|
443 | (1) |
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|
|
443 | (1) |
|
|
|
443 | (1) |
|
|
|
443 | (1) |
|
|
|
444 | (1) |
|
|
|
445 | (2) |
|
12.2.1.2 Lab--Passcode Locks |
|
|
447 | (1) |
|
|
|
447 | (1) |
|
|
|
447 | (1) |
|
|
|
447 | (1) |
|
Part 1 Passcode Lock on Android |
|
|
447 | (4) |
|
Part 2 Passcode Lock on iOS |
|
|
451 | (5) |
|
12.4.2.4 Lab--Troubleshoot Mobile Devices |
|
|
456 | (1) |
|
|
|
456 | (1) |
|
|
|
456 | (1) |
|
Troubleshooting Mobile Devices |
|
|
456 | (3) |
|
|
|
459 | (46) |
|
|
|
460 | (1) |
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|
|
460 | (1) |
|
|
|
460 | (1) |
|
|
|
461 | (1) |
|
|
|
462 | (2) |
|
Social Engineering Attacks |
|
|
464 | (2) |
|
|
|
466 | (1) |
|
|
|
466 | (1) |
|
Protecting Physical Equipment |
|
|
466 | (1) |
|
|
|
467 | (1) |
|
|
|
467 | (1) |
|
Securing Windows Workstations |
|
|
468 | (1) |
|
|
|
468 | (1) |
|
Windows Local Security Policy |
|
|
469 | (1) |
|
Managing Users and Groups |
|
|
470 | (1) |
|
|
|
470 | (1) |
|
|
|
471 | (1) |
|
|
|
472 | (1) |
|
|
|
472 | (1) |
|
Configure Wireless Security |
|
|
472 | (2) |
|
Basic Troubleshooting Process for Security |
|
|
474 | (1) |
|
Applying the Troubleshooting Process to Security |
|
|
474 | (1) |
|
Common Problems and Solutions for Security |
|
|
475 | (1) |
|
|
|
476 | (1) |
|
|
|
476 | (1) |
|
13.1.2.6 Lab--Operating System Security |
|
|
477 | (1) |
|
|
|
477 | (1) |
|
|
|
477 | (1) |
|
|
|
477 | (1) |
|
Part 1 Microsoft Defender Antivirus |
|
|
477 | (1) |
|
Part 2 Windows Defender Firewall |
|
|
478 | (2) |
|
13.2.3.7 Lab--BltLocker and BltLocker To Go |
|
|
480 | (1) |
|
|
|
480 | (1) |
|
|
|
480 | (1) |
|
Part 1 Use BitLocker To Go |
|
|
480 | (1) |
|
Part 2 Encrypt the Operating System Drive |
|
|
481 | (2) |
|
13.3.1.6 Lab--Operating System Login |
|
|
483 | (1) |
|
|
|
483 | (1) |
|
|
|
483 | (1) |
|
|
|
483 | (1) |
|
Part 1 Type of Authentications |
|
|
483 | (1) |
|
Part 2 Single sign-on (SSO) |
|
|
484 | (2) |
|
13.3.2.5 Lab--Configure Windows Local Security Policy |
|
|
486 | (1) |
|
|
|
486 | (1) |
|
|
|
486 | (4) |
|
13.3.3.6 Lab--Configure Users and Groups In Windows |
|
|
490 | (1) |
|
|
|
490 | (1) |
|
|
|
490 | (1) |
|
|
|
490 | (1) |
|
|
|
490 | (2) |
|
|
|
492 | (2) |
|
Part 3 Modify User and Group Permissions |
|
|
494 | (2) |
|
|
|
496 | (1) |
|
13.3.4.6 Lab--Configure Windows Firewall |
|
|
497 | (1) |
|
|
|
497 | (1) |
|
|
|
497 | (2) |
|
|
|
499 | (1) |
|
13.4.1.10 Packet Tracer--Configure Wireless Security |
|
|
500 | (1) |
|
|
|
500 | (2) |
|
13.5.2.2 Lab--Document Customer Information in a Work Order |
|
|
502 | (1) |
|
|
|
502 | (1) |
|
|
|
502 | (1) |
|
|
|
502 | (1) |
|
|
|
502 | (1) |
|
|
|
503 | (1) |
|
|
|
503 | (1) |
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|
|
503 | (1) |
|
|
|
503 | (2) |
|
Chapter 14 The IT Professional |
|
|
505 | |
|
|
|
506 | (1) |
|
Communication Skills and the IT Professional |
|
|
506 | (1) |
|
Communication Skills, Troubleshooting, and Professional Behavior |
|
|
506 | (1) |
|
|
|
506 | (1) |
|
|
|
507 | (1) |
|
|
|
508 | (2) |
|
|
|
510 | (1) |
|
|
|
510 | (1) |
|
|
|
510 | (1) |
|
Disaster Prevention and Recovery |
|
|
511 | (1) |
|
Ethical and Legal Considerations |
|
|
511 | (1) |
|
Ethical and Legal Considerations in the IT Profession |
|
|
511 | (2) |
|
Legal Procedures Overview |
|
|
513 | (1) |
|
|
|
514 | (1) |
|
Level One and Level Two Technicians |
|
|
515 | (1) |
|
Basic Script and the IT Professional |
|
|
515 | (3) |
|
|
|
518 | (1) |
|
|
|
518 | (1) |
|
14.3.1.5 Lab--Investigate Breaches of PII, PHI, PCI |
|
|
519 | (1) |
|
|
|
519 | (1) |
|
|
|
519 | (1) |
|
|
|
519 | (1) |
|
Part 1 Research a PII Breach |
|
|
519 | (2) |
|
14.4.1.4 Lab---Remote Technician--Repair Boot Problem |
|
|
521 | (1) |
|
|
|
521 | (1) |
|
|
|
521 | (1) |
|
|
|
521 | (1) |
|
|
|
521 | (1) |
|
|
|
521 | (1) |
|
Your Reponse to the Customer |
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522 | (1) |
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Any Technical Resources Used |
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522 | (1) |
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522 | (1) |
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522 | (1) |
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522 | (1) |
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523 | (1) |
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14.4.1.5 Lab---Remote Technician--Fix an Operating System Problem |
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524 | (1) |
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524 | (1) |
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524 | (1) |
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524 | (1) |
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524 | (1) |
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524 | (1) |
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Your Reponse to the Customer |
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525 | (1) |
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Any Technical Resources Used |
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525 | (1) |
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525 | (1) |
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525 | (1) |
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525 | (1) |
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526 | (1) |
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14.4.1.6 Lab---Remote Technician--Fix a Network Problem |
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527 | (1) |
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527 | (1) |
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527 | (1) |
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527 | (1) |
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527 | (1) |
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527 | (1) |
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Your Reponse to the Customer |
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528 | (1) |
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Any Technical Resources Used |
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528 | (1) |
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528 | (1) |
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528 | (1) |
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528 | (1) |
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529 | (1) |
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14.4.1.7 Lab---Remote Technician--Fix a Security Problem |
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530 | (1) |
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530 | (1) |
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530 | (1) |
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530 | (1) |
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530 | (1) |
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530 | (1) |
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Your Reponse to the Customer |
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531 | (1) |
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Any Technical Resources Used |
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531 | (1) |
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531 | (1) |
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531 | (1) |
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531 | (1) |
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532 | (1) |
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14.4.2.7 Lab--Write Basic Scripts In Windows and Linux |
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533 | (1) |
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533 | (1) |
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533 | (1) |
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533 | (1) |
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533 | |
