Part 1 Core Concepts |
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1 Leading, Managing, and Following, |
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3 | (22) |
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4 | (2) |
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Personal Attributes Needed to Lead, Manage, and Follow, |
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6 | (1) |
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Theory Development in Leading, Managing, and Following, |
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7 | (5) |
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The Promise of Complexity Theory, |
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12 | (2) |
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Tasks of Leading, Managing, and Following, |
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14 | (6) |
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Leading, Managing, and Following in a Diverse Organization, |
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20 | (5) |
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25 | (13) |
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26 | (1) |
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The Classic Reports and Emerging Supports, |
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26 | (2) |
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The Institute of Medicine Reports on Quality, |
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28 | (2) |
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Agency for Healthcare Research and Quality, |
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30 | (1) |
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The National Quality Forum, |
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31 | (1) |
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Accrediting Bodies (TJC and DNV), |
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32 | (1) |
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32 | (1) |
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Magnet Recognition Program®, |
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32 | (1) |
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Institute for Healthcare Improvement, |
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32 | (1) |
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Meaning for Leading and Managing in Nursing, |
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33 | (2) |
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35 | (3) |
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3 Developing the Role of Leader, |
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38 | (17) |
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39 | (2) |
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The Practice of Leadership, |
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41 | (2) |
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43 | (2) |
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Developing Leaders in the Emerging Workforce, |
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45 | (2) |
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Surviving and Thriving as a Leader, |
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47 | (1) |
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48 | (7) |
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4 Developing the Role of Manager, |
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55 | (15) |
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56 | (1) |
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57 | (2) |
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59 | (1) |
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60 | (1) |
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60 | (1) |
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Day-to-Day Management Challenges, |
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61 | (1) |
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Managing Healthcare Settings, |
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61 | (2) |
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63 | (1) |
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64 | (1) |
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64 | (1) |
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64 | (1) |
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65 | (1) |
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65 | (1) |
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65 | (5) |
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5 Legal and Ethical Issues, |
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70 | (30) |
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71 | (1) |
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Professional Nursing Practice, |
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72 | (3) |
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Liability: Personal, Vicarious, and Corporate, |
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75 | (1) |
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Causes of Malpractice for Nurse Managers, |
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76 | (5) |
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Protective and Reporting Laws, |
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81 | (1) |
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81 | (3) |
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Privacy and Confidentiality, |
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84 | (1) |
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85 | (1) |
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85 | (6) |
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Professional Nursing Practice: Ethics, |
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91 | (9) |
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6 Making Decisions and Solving Problems, |
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100 | (18) |
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101 | (1) |
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101 | (1) |
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102 | (7) |
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109 | (9) |
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7 Healthcare Organizations, |
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118 | (21) |
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119 | (1) |
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Characteristics and Types of Organizations, |
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119 | (10) |
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Forces That Influence Healthcare Organizations, |
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129 | (3) |
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A Theoretical Perspective |
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132 | (1) |
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Nursing Role and Function Changes |
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133 | (6) |
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8 Understanding and Designing Organizational Structures, |
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139 | (20) |
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140 | (1) |
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141 | (1) |
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142 | (1) |
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142 | (1) |
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142 | (1) |
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Factors Influencing Organizational Development, |
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143 | (2) |
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Characteristics of Organizational Structures, |
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145 | (1) |
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146 | (2) |
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Types of Organizational Structures, |
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148 | (5) |
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153 | (1) |
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Emerging Fluid Relationships, |
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153 | (6) |
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9 Cultural Diversity in Health Care, |
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159 | (18) |
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160 | (2) |
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Meaning of Diversity in the Organization |
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162 | (2) |
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164 | (4) |
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Individual and Societal Factors, |
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168 | (2) |
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Dealing Effectively with Cultural Diversity, |
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170 | (2) |
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Implications in the Workplace, |
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172 | (5) |
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10 Power, Politics, and Influence, |
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177 | (22) |
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178 | (1) |
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178 | (2) |
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180 | (2) |
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182 | (3) |
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Personal Power Strategies, |
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185 | (3) |
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Exercising Power anti Influence in the Workplace and Other Organizations: Shaping Policy, |
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188 | (11) |
Part 2 Managing Resources |
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11 Caring, Communicating, and Managing with Technology, |
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199 | (31) |
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200 | (1) |
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201 | (5) |
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206 | (4) |
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Communication Technology, |
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210 | (1) |
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210 | (3) |
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213 | (2) |
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215 | (1) |
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Impact of Clinical Information Systems, |
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216 | (1) |
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Safely Implementing Health Information Technology, |
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217 | (2) |
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Future Trends and Professional Issues, |
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219 | (6) |
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225 | (5) |
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12 Managing Costs and Budgets, |
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230 | (21) |
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231 | (1) |
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What Escalates Healthcare Costs?, |
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232 | (1) |
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How Is Health Care Financed?, |
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233 | (1) |
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234 | (1) |
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The Changing Healthcare Economic Environment, |
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235 | (1) |
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What Does-This Mean for Nursing Practice?, |
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236 | (1) |
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Why Is Profit Necessary?, |
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236 | (1) |
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Cost-Conscious Nursing Practices, |
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237 | (4) |
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241 | (1) |
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241 | (3) |
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244 | (2) |
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Managing the Unit-Level Budget, |
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246 | (5) |
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13 Care Delivery Strategies, |
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251 | (23) |
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252 | (1) |
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Case Method (Total Patient Care), |
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252 | (1) |
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253 | (2) |
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255 | (2) |
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257 | (4) |
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261 | (1) |
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262 | (1) |
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Care Strategies' That Influence Care Delivery, |
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263 | (1) |
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Differentiated Nursing Practice, |
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264 | (3) |
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Transforming Care at the Bedside, |
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267 | (1) |
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268 | (6) |
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14 Staffing and Scheduling, |
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274 | (21) |
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275 | (1) |
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276 | (9) |
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Forecasting Unit Staffing Requirements, |
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285 | (2) |
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287 | (2) |
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Evaluating Unit Staffing and Productivity, |
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289 | (3) |
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292 | (3) |
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15 Selecting, Developing, and Evaluating Staff, |
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295 | (16) |
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296 | (1) |
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Role Concepts and the Position Description, |
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296 | (1) |
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297 | (2) |
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299 | (1) |
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300 | (2) |
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Performance Appraisal Tools, |
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302 | (9) |
Part 3 Changing The Status Quo |
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16 Strategic Planning, Goal-Setting, and Marketing, |
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311 | (14) |
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312 | (6) |
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318 | (7) |
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325 | (20) |
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326 | (1) |
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Context of the Change Environment, |
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326 | (1) |
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Planned Change Using Linear Approaches, |
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327 | (3) |
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Nonlinear Change: Chaos and Learning Organization Theories, |
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330 | (1) |
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Major Change-Management Functions, |
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331 | (2) |
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333 | (2) |
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335 | (3) |
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Roles and Functions of Change Agents and Followers |
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338 | (2) |
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340 | (5) |
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18 Building Teams Through Communication and Partnerships, |
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345 | (27) |
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346 | (1) |
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346 | (2) |
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Generational Differences, |
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348 | (1) |
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Communicating Effectively, |
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349 | (4) |
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353 | (2) |
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Tools and Issues That Support Teams, |
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355 | (1) |
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Positive Communication Model, |
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356 | (3) |
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Qualities of a Team Player, |
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359 | (1) |
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360 | (2) |
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Interdisciplinary/Interprofessional Teams, |
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362 | (1) |
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The Value bf Team-Building, |
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363 | (1) |
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364 | (1) |
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365 | (1) |
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366 | (6) |
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372 | (17) |
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373 | (3) |
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376 | (9) |
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385 | (4) |
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20 Managing Quality, and Risk, |
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389 | (21) |
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390 | (1) |
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Quality Management in Health Care, |
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390 | (1) |
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Benefits of Quality Management, |
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391 | (1) |
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Planning for Quality Management, |
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391 | (1) |
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Evolution of Quality Management, |
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391 | (1) |
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Quality Management Principles, |
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392 | (3) |
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The Quality Improvement Process, |
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395 | (7) |
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402 | (1) |
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403 | (7) |
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21 Translating Research into Practice, |
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410 | (29) |
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411 | (2) |
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413 | (3) |
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416 | (1) |
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417 | (1) |
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Diffusion of Innovations, |
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418 | (3) |
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Translating Research into Practice, |
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421 | (2) |
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423 | (3) |
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Organizational Strategies, |
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426 | (2) |
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Issues for Nurse Leaders and Managers, |
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428 | (11) |
Part 4 Interpersonal And Personal Skills |
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22 Consumer Relationships, |
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439 | (25) |
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440 | (1) |
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441 | (3) |
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444 | (4) |
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448 | (4) |
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452 | (3) |
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455 | (9) |
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23 Conflict: The Cutting Edge of Change, |
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464 | (18) |
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465 | (1) |
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466 | (1) |
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467 | (1) |
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468 | (1) |
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Modes of Conflict Resolution, |
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469 | (5) |
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Differences of Conflict-Handling Styles Among Nurses, |
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474 | (1) |
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475 | (2) |
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Managing Lateral Violence and Bullying, |
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477 | (5) |
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24 Managing Personal/Personnel Problems, |
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482 | (15) |
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483 | (1) |
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Personal/Personnel Problems, |
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483 | (8) |
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491 | (1) |
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491 | (1) |
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492 | (1) |
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493 | (4) |
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25 Workplace Violence and Incivility, |
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497 | (23) |
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498 | (4) |
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502 | (2) |
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Horizontal Violence: The Threat From Within, |
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504 | (4) |
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Developing a Safety Plan, |
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508 | (7) |
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515 | (5) |
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26 Delegation: An Art of Professional Practice, |
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520 | (17) |
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521 | (1) |
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521 | (1) |
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522 | (3) |
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A Framework for, Delegation, |
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525 | (2) |
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Assignment Versus Delegation, |
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527 | (1) |
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Importance of Delegating, |
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528 | (1) |
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Legal Authority to Delegate, |
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529 | (1) |
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529 | (1) |
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Supervising the Delegatee, |
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529 | (1) |
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Delegation Decision Making, |
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530 | (2) |
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Delegation-Process Challenges, |
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532 | (1) |
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533 | (1) |
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533 | (1) |
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533 | (4) |
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537 | (14) |
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538 | (1) |
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538 | (2) |
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Roles: The ABCs of Understanding Roles |
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540 | (2) |
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542 | (1) |
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Strategies to Promote Role Transition, |
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542 | (5) |
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From Role Transition to Role Triumph, |
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547 | (1) |
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547 | (4) |
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28 Self-Management: Stress and Time, |
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551 | (21) |
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552 | (1) |
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552 | (1) |
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553 | (4) |
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557 | (3) |
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560 | (2) |
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562 | (5) |
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567 | (1) |
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568 | (4) |
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572 | (25) |
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573 | (1) |
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573 | (4) |
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577 | (1) |
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Career Marketing Strategies, |
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578 | (4) |
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Data Assembly for Professional Portfolios, |
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582 | (3) |
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Professional Development, |
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585 | (1) |
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Academic and Continuing Education, |
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586 | (2) |
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588 | (1) |
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Professional Associations, |
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589 | (1) |
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590 | (7) |
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30 Thriving for the Future, |
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597 | (10) |
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598 | (1) |
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Leadership Demands for the Future, |
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598 | (1) |
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Leadership Strengths for the Future, |
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599 | (1) |
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600 | (1) |
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601 | (1) |
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Projections for the Futures |
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602 | (2) |
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604 | (1) |
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604 | (3) |
Illustration Credits, |
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607 | (1) |
Glossary, |
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608 | |