| Preface |
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xiii | |
| Acknowledgments |
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xvii | |
| About the Author |
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xix | |
| 1 Read Me First |
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1 | (10) |
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1 | (1) |
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2 | (2) |
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The Approach in This Book |
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4 | (1) |
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Who Should Read This Book |
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5 | (1) |
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What This Book Will Bring to the Reader's Mind |
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6 | (1) |
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Why Do People Fail to Solve Problems? |
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6 | (3) |
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Jumping on an Untested Solution May Not Prove to be Fruitful |
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8 | (1) |
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How to Achieve a Fairly Good Result in Problem-Solving |
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9 | (1) |
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10 | (1) |
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10 | (1) |
| 2 Introduction to Problem-Solving |
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11 | (20) |
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11 | (1) |
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11 | (1) |
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The Concept of Nonconformity |
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12 | (1) |
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12 | (1) |
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13 | (1) |
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The Concept of Problem-Solving |
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14 | (1) |
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15 | (2) |
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Variations Induced by Common Causes and Special Causes |
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17 | (1) |
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The Concept of Cost of Quality |
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18 | (2) |
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20 | (1) |
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Different Categories of Problems |
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21 | (1) |
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Problem-Solving Over the Years: Modern Problem-Solving Versus Traditional Problem-Solving |
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22 | (1) |
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Different Problem-Solving Methodologies |
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23 | (5) |
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24 | (1) |
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Steps in the PDCA Cycle for Problem-Solving |
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24 | (1) |
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25 | (1) |
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Steps in the DMAIC Process |
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25 | (1) |
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25 | (3) |
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Steps in A3 Problem-Solving |
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26 | (2) |
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28 | (1) |
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Steps in 8D Problem-Solving |
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28 | (1) |
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29 | (1) |
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30 | (1) |
| 3 General Philosophy of Problem-Solving |
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31 | (18) |
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31 | (1) |
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32 | (1) |
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Characteristics of a Problem |
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32 | (1) |
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Guidelines for Attempting Problem-Solving |
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33 | (2) |
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A Few Fundamental Approaches |
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35 | (3) |
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Reducing the Variation of the Measured Parameters-Paula's Fever Teaches a Lesson |
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35 | (1) |
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Converting the Process or Product into One That is Nonsensitive-Hard Porcelain Doesn't Break |
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36 | (1) |
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Changing the Very Way the Inputs are Made to React in the Pre-Defined Changed Process |
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37 | (1) |
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Life Cycle of a Problem-Solving Journey |
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38 | (1) |
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The Unified Approach Toward Systematic Problem-Solving |
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38 | (2) |
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Common Mistakes in Problem-Solving |
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40 | (1) |
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41 | (2) |
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The Problem-Solver's Oath |
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43 | (1) |
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The Qualities of a Problem-Solver |
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43 | (1) |
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Problem-Solvers' Knowledge and Skill Requirements |
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43 | (1) |
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The Competencies of a Problem-Solver |
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44 | (1) |
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A Problem-Solver's Experiential Learning |
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45 | (2) |
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47 | (1) |
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48 | (1) |
| 4 Fundamental Steps of Problem-Solving |
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49 | (34) |
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49 | (1) |
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50 | (1) |
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Universal Problem-Solving Sequence |
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50 | (1) |
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51 | (5) |
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Reporting a Nonconformity and Identifying a Problem |
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51 | (5) |
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Differentiating a Symptom from a Problem |
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51 | (5) |
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56 | (5) |
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Discovering the Root Cause of the Problem |
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56 | (1) |
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Defining a Problem and Goal Setting |
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56 | (1) |
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57 | (1) |
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58 | (1) |
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Summarizing Informations Through 5W2H Technique |
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59 | (2) |
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Collecting Data and Analysis |
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61 | (11) |
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61 | (2) |
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Guidelines for Collecting Data for Problem-Solving |
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62 | (1) |
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Scope of Data Collection Affects the Problem Analysis |
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63 | (4) |
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Measurement System Analysis |
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64 | (3) |
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Discipline in Data Collection |
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67 | (1) |
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67 | (1) |
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68 | (1) |
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Discovering the Unpredictable Root Cause Through Why-Why Analysis |
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69 | (1) |
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Why Does the Oil Spread on the Shop-Floor? |
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70 | (2) |
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72 | (1) |
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Testing a Hypothesis and Identifying the Probable Solutions |
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72 | (5) |
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72 | (3) |
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73 | (1) |
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Gathering the Data and the Concept of Sampling |
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73 | (2) |
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Innocence Till Proven Guilty Beyond a Reasonable Doubt |
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75 | (2) |
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Identifying a (Probable) Solution |
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77 | (1) |
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Implementing Solutions and Monitoring Results |
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77 | (2) |
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77 | (1) |
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78 | (1) |
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Planning a Standardized Response in the Case of Failure |
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79 | (1) |
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79 | (3) |
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Standardizing the New Process or Method |
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79 | (2) |
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81 | (1) |
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82 | (1) |
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82 | (1) |
| 5 Techniques and Tools for Generating Ideas and Organizing Basic Information |
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83 | (26) |
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83 | (1) |
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83 | (1) |
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Techniques for Generating Ideas and Organizing Basic Information |
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84 | (9) |
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84 | (1) |
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85 | (1) |
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Mantras for a Successful Session |
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85 | (3) |
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SWOT Analysis of a Fortune 500 Company to Aid in a Merger |
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88 | (2) |
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90 | (1) |
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Why are the Plates being Rejected? |
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91 | (2) |
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Tools for Generating Ideas and Organizing Basic Information |
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93 | (14) |
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93 | (2) |
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Implementing an Organization-Wide Structured Problem-Solving Approach |
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95 | (1) |
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96 | (1) |
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Why Does the Generator Fail to Start? |
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97 | (1) |
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98 | (2) |
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100 | (1) |
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100 | (1) |
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101 | (4) |
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A Day in the Logistics Department of Allied Chemical Products |
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105 | (1) |
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"Bend It Like Banana" Failed to Score at the Box Office |
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106 | (1) |
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107 | (1) |
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108 | (1) |
| 6 Techniques and Tools for Collecting Data and Collating Information |
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109 | (12) |
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109 | (1) |
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109 | (1) |
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Techniques for Collecting Data and Collating Information |
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110 | (4) |
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110 | (1) |
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Why Do Rough Edges Appear in the Stainless Steel Tumblers? |
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110 | (1) |
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How Did the Movie Fare at the Box Office? |
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111 | (1) |
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112 | (2) |
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Tools for Collecting Data and Collating Information |
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114 | (6) |
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114 | (1) |
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Checking components for multiple defects |
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115 | (1) |
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Check sheet of defects with reference to its location in a consumer product |
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115 | (1) |
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Check sheet for design review |
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116 | (1) |
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Check sheet for the occurrence of particular diseases at a construction site |
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117 | (1) |
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118 | (1) |
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How skimmed milk powder is manufactured |
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119 | (1) |
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120 | (1) |
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120 | (1) |
| 7 Techniques and Tools for Systematic Analysis |
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121 | (38) |
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121 | (1) |
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121 | (1) |
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Techniques for Systematic Analysis |
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122 | (8) |
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122 | (2) |
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Royal Hartford Prioritizes Action Plan of Customer Feedback |
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124 | (2) |
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Engine Care Department Prioritizes Action Plan of Improvement |
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126 | (2) |
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Asiatic Faucets Uses Why-Why Analysis to Find the Root Cause |
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128 | (1) |
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128 | (2) |
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Tools for Systematic Analysis |
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130 | (26) |
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130 | (3) |
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Practical Pareto Analysis in Action |
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133 | (2) |
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135 | (1) |
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How does the Length of the Cane Sticks Vary in the Pack? |
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135 | (2) |
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137 | (1) |
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137 | (5) |
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142 | (1) |
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143 | (2) |
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How Mineral Oxides Affect the Properties of Inorganic Glass? |
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145 | (2) |
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Patterns of Scatter Diagrams |
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147 | (1) |
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147 | (7) |
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How does Axis Control the Paint Blisters that Causes Scaling? |
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154 | (2) |
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156 | (1) |
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157 | (2) |
| 8 Techniques and Tools for Implementation of Solution and Change Management |
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159 | (18) |
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159 | (1) |
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159 | (1) |
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160 | (3) |
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Mistake-Proofing Strategy |
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160 | (1) |
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161 | (2) |
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162 | (1) |
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162 | (1) |
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162 | (1) |
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162 | (1) |
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162 | (1) |
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163 | (1) |
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163 | (1) |
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163 | (4) |
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164 | (1) |
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164 | (1) |
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165 | (1) |
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165 | (1) |
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Reducing the Risk of Failure |
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166 | (1) |
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167 | (1) |
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A Whole Submersible Pump in Standby? |
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168 | (1) |
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168 | (2) |
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Timelines in Manufacturing Helical Pumps |
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169 | (1) |
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170 | (2) |
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172 | (3) |
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Bubbles Resulting in Holes on the Face |
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173 | (2) |
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175 | (1) |
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175 | (2) |
| Appendix: Critical Thinking |
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177 | (6) |
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177 | (1) |
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178 | (1) |
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179 | (1) |
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179 | (1) |
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180 | (3) |
| Index |
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183 | |