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Lean Problem Solving and QC Tools for Industrial Engineers [Kõva köide]

(Roca Bathroom Products Pvt Ltd, India)
  • Formaat: Hardback, 184 pages, kõrgus x laius: 234x156 mm, kaal: 438 g, 89 Illustrations, black and white
  • Ilmumisaeg: 02-May-2019
  • Kirjastus: CRC Press
  • ISBN-10: 1138338494
  • ISBN-13: 9781138338494
  • Formaat: Hardback, 184 pages, kõrgus x laius: 234x156 mm, kaal: 438 g, 89 Illustrations, black and white
  • Ilmumisaeg: 02-May-2019
  • Kirjastus: CRC Press
  • ISBN-10: 1138338494
  • ISBN-13: 9781138338494
The manufacturing and service sector needs to resolve a lot of issues relating to products, process and service in everyday operation. Successful resolution depends on the methodology, rigor and systematic implementation techniques. The essential purpose of this book is to impart the necessary knowledge to the reader about concepts in six sigma problem-solving providing sufficient knowledge of problem lifecycle and ways to address the various issues arising therein. The 7 QC tools and A3 strategy are described and analyzed in detail with various examples encompassing a step by step approach a professional must know to address a problem in an industrial engineering set up.

Key Features











Conceptualizes six sigmas problem-solving providing sufficient knowledge of problem lifecycle and ways to address the various issues for manufacturing industry professionals





Enables effective use of 7 QC tools for solving problems





Addresses the problem- solving part very specifically in all the contexts of PDCA cycle of improvement, DMAIC methodology of organizational transformation, and TPM & TQM culture of productivity and quality improvement





Written with A3 theme throughout enabling each problem-solving tool to follow a structured approach





Includes relevant and practical examples and applications
Preface xiii
Acknowledgments xvii
About the Author xix
1 Read Me First 1(10)
Objectives
1(1)
The Scenario
2(2)
The Approach in This Book
4(1)
Who Should Read This Book
5(1)
What This Book Will Bring to the Reader's Mind
6(1)
Why Do People Fail to Solve Problems?
6(3)
Jumping on an Untested Solution May Not Prove to be Fruitful
8(1)
How to Achieve a Fairly Good Result in Problem-Solving
9(1)
Review Questions
10(1)
References
10(1)
2 Introduction to Problem-Solving 11(20)
Objectives
11(1)
Chapter at a Glance
11(1)
The Concept of Nonconformity
12(1)
Types of Nonconformity
12(1)
The Concept of a Problem
13(1)
The Concept of Problem-Solving
14(1)
The Concept of Variation
15(2)
Variations Induced by Common Causes and Special Causes
17(1)
The Concept of Cost of Quality
18(2)
Understanding a Problem
20(1)
Different Categories of Problems
21(1)
Problem-Solving Over the Years: Modern Problem-Solving Versus Traditional Problem-Solving
22(1)
Different Problem-Solving Methodologies
23(5)
PDCA Methodology
24(1)
Steps in the PDCA Cycle for Problem-Solving
24(1)
DMAIC Methodology
25(1)
Steps in the DMAIC Process
25(1)
A3 Problem-Solving
25(3)
Steps in A3 Problem-Solving
26(2)
8D Methodology
28(1)
Steps in 8D Problem-Solving
28(1)
Review Questions
29(1)
References
30(1)
3 General Philosophy of Problem-Solving 31(18)
Objectives
31(1)
Chapter at a Glance
32(1)
Characteristics of a Problem
32(1)
Guidelines for Attempting Problem-Solving
33(2)
A Few Fundamental Approaches
35(3)
Reducing the Variation of the Measured Parameters-Paula's Fever Teaches a Lesson
35(1)
Converting the Process or Product into One That is Nonsensitive-Hard Porcelain Doesn't Break
36(1)
Changing the Very Way the Inputs are Made to React in the Pre-Defined Changed Process
37(1)
Life Cycle of a Problem-Solving Journey
38(1)
The Unified Approach Toward Systematic Problem-Solving
38(2)
Common Mistakes in Problem-Solving
40(1)
Survivor's Guide
41(2)
The Problem-Solver's Oath
43(1)
The Qualities of a Problem-Solver
43(1)
Problem-Solvers' Knowledge and Skill Requirements
43(1)
The Competencies of a Problem-Solver
44(1)
A Problem-Solver's Experiential Learning
45(2)
Review Questions
47(1)
References
48(1)
4 Fundamental Steps of Problem-Solving 49(34)
Objectives
49(1)
Chapter at a Glance
50(1)
Universal Problem-Solving Sequence
50(1)
Problem Symptom
51(5)
Reporting a Nonconformity and Identifying a Problem
51(5)
Differentiating a Symptom from a Problem
51(5)
Cause Identification
56(5)
Discovering the Root Cause of the Problem
56(1)
Defining a Problem and Goal Setting
56(1)
IS/IS NOT Analysis
57(1)
Goal Setting
58(1)
Summarizing Informations Through 5W2H Technique
59(2)
Collecting Data and Analysis
61(11)
Data Collection
61(2)
Guidelines for Collecting Data for Problem-Solving
62(1)
Scope of Data Collection Affects the Problem Analysis
63(4)
Measurement System Analysis
64(3)
Discipline in Data Collection
67(1)
Data Analysis
67(1)
Finding the Root Cause
68(1)
Discovering the Unpredictable Root Cause Through Why-Why Analysis
69(1)
Why Does the Oil Spread on the Shop-Floor?
70(2)
Present Solution
72(1)
Testing a Hypothesis and Identifying the Probable Solutions
72(5)
Creating a Hypothesis
72(3)
Testing a Hypothesis
73(1)
Gathering the Data and the Concept of Sampling
73(2)
Innocence Till Proven Guilty Beyond a Reasonable Doubt
75(2)
Identifying a (Probable) Solution
77(1)
Implementing Solutions and Monitoring Results
77(2)
Implementing a Solution
77(1)
Monitoring Results
78(1)
Planning a Standardized Response in the Case of Failure
79(1)
Perpetual Solution
79(3)
Standardizing the New Process or Method
79(2)
Following Up
81(1)
Review Questions
82(1)
References
82(1)
5 Techniques and Tools for Generating Ideas and Organizing Basic Information 83(26)
Objectives
83(1)
Chapter at a Glance
83(1)
Techniques for Generating Ideas and Organizing Basic Information
84(9)
Brainstorming
84(1)
Basic Requirements
85(1)
Mantras for a Successful Session
85(3)
SWOT Analysis of a Fortune 500 Company to Aid in a Merger
88(2)
Multi-Voting
90(1)
Why are the Plates being Rejected?
91(2)
Tools for Generating Ideas and Organizing Basic Information
93(14)
Affinity Diagrams
93(2)
Implementing an Organization-Wide Structured Problem-Solving Approach
95(1)
Tree Diagram
96(1)
Why Does the Generator Fail to Start?
97(1)
SIPOC Diagram
98(2)
SIPOC with Finance
100(1)
Process Flow Chart
100(1)
Cause and Effect Diagram
101(4)
A Day in the Logistics Department of Allied Chemical Products
105(1)
"Bend It Like Banana" Failed to Score at the Box Office
106(1)
Review Questions
107(1)
References
108(1)
6 Techniques and Tools for Collecting Data and Collating Information 109(12)
Objectives
109(1)
Chapter at a Glance
109(1)
Techniques for Collecting Data and Collating Information
110(4)
Sampling
110(1)
Why Do Rough Edges Appear in the Stainless Steel Tumblers?
110(1)
How Did the Movie Fare at the Box Office?
111(1)
Voice of the Customer
112(2)
Tools for Collecting Data and Collating Information
114(6)
Check Sheets
114(1)
Checking components for multiple defects
115(1)
Check sheet of defects with reference to its location in a consumer product
115(1)
Check sheet for design review
116(1)
Check sheet for the occurrence of particular diseases at a construction site
117(1)
Matrix Diagram
118(1)
How skimmed milk powder is manufactured
119(1)
Review Questions
120(1)
References
120(1)
7 Techniques and Tools for Systematic Analysis 121(38)
Objectives
121(1)
Chapter at a Glance
121(1)
Techniques for Systematic Analysis
122(8)
Prioritization Matrix
122(2)
Royal Hartford Prioritizes Action Plan of Customer Feedback
124(2)
Engine Care Department Prioritizes Action Plan of Improvement
126(2)
Asiatic Faucets Uses Why-Why Analysis to Find the Root Cause
128(1)
Root Cause Analysis
128(2)
Tools for Systematic Analysis
130(26)
Pareto Analysis
130(3)
Practical Pareto Analysis in Action
133(2)
Histograms
135(1)
How does the Length of the Cane Sticks Vary in the Pack?
135(2)
Patterns of Histograms
137(1)
Stratification
137(5)
Is Cord a Glass Problem?
142(1)
Scatter Diagram
143(2)
How Mineral Oxides Affect the Properties of Inorganic Glass?
145(2)
Patterns of Scatter Diagrams
147(1)
Control Charts
147(7)
How does Axis Control the Paint Blisters that Causes Scaling?
154(2)
Review Questions
156(1)
References
157(2)
8 Techniques and Tools for Implementation of Solution and Change Management 159(18)
Objectives
159(1)
Chapter at a Glance
159(1)
Poka-Yoke
160(3)
Mistake-Proofing Strategy
160(1)
The Poka-Yoke Techniques
161(2)
Elimination
162(1)
Replacement
162(1)
Prevention
162(1)
Facilitation
162(1)
Detection
162(1)
Mitigation
163(1)
Poka-Yoke Devices
163(1)
FMEA
163(4)
Types of FMEA Techniques
164(1)
Process FMEA questions
164(1)
Design FMEA questions
165(1)
Conducting an FMEA
165(1)
Reducing the Risk of Failure
166(1)
Stakeholder Analysis
167(1)
A Whole Submersible Pump in Standby?
168(1)
Network Diagram
168(2)
Timelines in Manufacturing Helical Pumps
169(1)
A3 Documentation
170(2)
One Point Lesson (OPL)
172(3)
Bubbles Resulting in Holes on the Face
173(2)
Review Questions
175(1)
References
175(2)
Appendix: Critical Thinking 177(6)
Interpretation
177(1)
Analysis
178(1)
Inference
179(1)
Evaluation
179(1)
Explanation
180(3)
Index 183
Maharshi Samanta is a seasoned six sigma professional, a prolific speaker, and an unbound thinker in corporate world. He earned his Masters in Chemical Technology and devoted his working life in many facets of engineering, from manufacturing viewing windows for atomic reactors, displays for Mach 2 fighter jets to pioneering development work in the field of plasma displays. He presented several scientific and technological papers in international forums and patented several of his breakthrough inventions.

An alumnus of IIM Calcutta, a visionary leader in manufacturing, he hovers around terms in lean operations, management by quality, organizational behavior, strategy and bottom line growth. He is immersed in the field of world class manufacturing concepts and lives a life of an ascetic daily problem solver.

As an avid reader and adroit writer, he goes directly to his disciples mind with down-to-earth language, and witty anecdotes. No wonder in this book, a consummate soccer player drives straight into the heartland of industrial problem-solving.