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Management Information Systems 4th Revised edition [Kõva köide]

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  • Formaat: Hardback, 624 pages, kõrgus x laius x paksus: 254x203x28 mm, kaal: 1492 g
  • Ilmumisaeg: 04-Feb-2005
  • Kirjastus: McGraw Hill Higher Education
  • ISBN-10: 0072947799
  • ISBN-13: 9780072947793
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Management Information Systems 4th Revised editionSuurem pilt
  • Formaat: Hardback, 624 pages, kõrgus x laius x paksus: 254x203x28 mm, kaal: 1492 g
  • Ilmumisaeg: 04-Feb-2005
  • Kirjastus: McGraw Hill Higher Education
  • ISBN-10: 0072947799
  • ISBN-13: 9780072947793
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780072947793.html
Märksõnad:
Post opens every chapter with a business problem and uses the chapter to explain the processes and technology that can solve the problem. This greater emphasis on problem-solving enables the instructor to quickly show “why” this material matters.
Preface xii
Acknowledgments xx
Introduction
2(35)
Introduction
3(1)
What Is MIS?
4(1)
The Importance of Information Technology
5(2)
Productivity
5(1)
Teamwork and Communication
6(1)
Business Operations and Strategy
7(1)
The Role of the Internet in Business
7(1)
So You Want to Be a Manager
8(2)
Traditional Management and Observations
8(1)
Making Decisions
9(1)
Business and Technology Trends
10(6)
Specialization
11(1)
Management by Methodology and Franchises
11(1)
Merger Mania
12(1)
Decentralization and Small Business
13(1)
Temporary Workers
13(2)
Internationalization
15(1)
Service-Oriented Business
16(1)
Reengineering: Altering the Rules
16(2)
Management and Decision Levels
18(3)
Operations
18(1)
Tactics
19(1)
Strategy
20(1)
An Introduction to Strategy
21(3)
Searching for Ideas
21(1)
Strategy Example: Baxter Healthcare
22(2)
Summary
24(1)
Key Words
25(1)
Web Site References
25(1)
Additional Readings
25(1)
Review Questions
26(1)
Exercises
26(1)
Cases: The Fast-Food Industry
27(10)
PART ONE INFORMATION TECHNOLOGY INFRASTRUCTURE
37(126)
Information Technology Foundations
38(36)
Introduction
39(1)
Types of Data
40(7)
Object Orientation
40(2)
Numbers and Text
42(2)
Pictures
44(1)
Sound
45(1)
Video
46(1)
Size Complications
46(1)
Data Compression
47(1)
Hardware Components
47(9)
Processors
48(4)
Input
52(1)
Output
53(2)
Secondary Storage
55(1)
Operating Systems
56(1)
Computers in e-Business
57(1)
What Is a Browser?
57(1)
What Is a Server?
58(1)
Application Software
58(6)
Research: Databases
59(1)
Analysis: Calculations
59(1)
Communication: Writing
60(1)
Communication: Presentation and Graphics
60(2)
Communication: Voice and Mail
62(1)
Organizing Resources: Calendars and Schedules
62(1)
The Paperless Office?
63(1)
Open Software
63(1)
Summary
64(1)
Key Words
65(1)
Web Site References
65(1)
Additional Readings
65(1)
Review Questions
66(1)
Exercises
66(2)
Cases: The Computer Industry
68(6)
Networks and Telecommunications
74(48)
Introduction
75(1)
Network Functions
76(8)
Sharing Data
76(5)
Sharing Hardware
81(2)
Sharing Software
83(1)
Voice and Video Communication
83(1)
Components of a Network
84(8)
Computers
84(1)
Transmission Media
85(6)
Connection Devices
91(1)
Network Structure
92(3)
Shared-Media Networks
92(1)
Switched Networks
93(1)
Enterprise Networks
93(2)
Standards
95(3)
The Need for Standards
95(1)
The Changing Environment
95(1)
Internet TCP/IP Reference Model
96(2)
The Internet
98(9)
How the Internet Works
98(2)
Internet Addresses
100(2)
Internet Mail
102(1)
Access to Data on the Internet
103(1)
Internet 2
104(1)
Wireless Networks and Mobile Commerce
105(1)
Unsolicited Commercial e-Mail
106(1)
Global Telecommunications
107(3)
Technical Problems
108(1)
Legal and Political Complications
109(1)
Cultural Issues
109(1)
Comment
110(1)
Summary
110(1)
Key Words
111(1)
Web Site References
111(1)
Additional Readings
111(1)
Review Questions
112(1)
Exercises
112(2)
Cases: Wholesale Suppliers
114(8)
Database Management
122(41)
Introduction
123(3)
Relational Databases
123(1)
Tables, Rows, Columns, Data Types
124(2)
The Database Management Approach
126(3)
Focus on Data
127(1)
Data Independence
127(1)
Data Integrity
127(1)
Speed of Development
128(1)
Control over Output
128(1)
Queries
129(8)
Single-Table Queries
129(2)
Computations
131(2)
Joining Multiple Tables
133(1)
Examples
134(2)
Views
136(1)
Designing a Database
137(5)
Notation
138(1)
First Normal Form
139(1)
Second Normal Form
139(1)
Third Normal Form
140(2)
Database Applications
142(6)
Data Input Forms
142(3)
Reports
145(1)
Putting It Together with Menus
146(2)
Database Administration
148(2)
Standards and Documentation
148(1)
Testing, Backup, and Recovery
149(1)
Access Controls
150(1)
Databases and E-Business
150(1)
Summary
151(1)
Key Words
152(1)
Web Site References
152(1)
Additional Readings
152(1)
Review Questions
153(1)
Exercises
153(2)
Cases: Pharmaceuticals
155(8)
PART TWO OPERATIONS
163(150)
Computer Security
164(34)
Introduction
165(1)
Threats to Information
166(7)
Disasters
167(1)
Employees and Consultants
168(1)
Business Partnerships
169(1)
Outsiders
170(1)
Viruses
170(3)
Spyware
173(1)
Computer Security Controls
173(5)
Manual and Electronic Information
174(1)
Data Backup
174(1)
User Identification
175(1)
Access Control
176(1)
Single Sign-On and Lack of Standards
177(1)
Additional Security Measures
178(1)
Audits
178(1)
Physical Access
178(1)
Monitoring
179(1)
Hiring and Employee Evaluation
179(1)
Encryption
179(4)
Single Key
180(1)
Public Key Infrastructure
181(2)
Computer Forensics
183(1)
e-Commerce Security Issues
183(6)
Data Transmission
183(2)
Spoofing Sites
185(1)
Wireless Networks
186(1)
Carnivore, Echelon, and Escrow Keys
186(1)
Theft of Data from Servers
187(1)
Denial of Service
187(1)
Firewalls and Intrusion Detection
188(1)
Privacy
189(1)
Summary
189(1)
Key Words
190(1)
Website References
190(1)
Additional Readings
190(1)
Review Questions
191(1)
Exercises
191(1)
Cases: Professional Sports
192(6)
Transactions and Operations
198(36)
Introduction
199(1)
Data Capture
200(9)
Point of Sale
201(2)
POS Advantages
203(1)
Process Control
203(2)
Electronic Data Interchange (EDI)
205(4)
Elements of a Transaction
209(4)
Vendor Perspective
209(1)
Customer Perspective
210(1)
Transaction Fees
210(2)
Government Perspective
212(1)
Risk Mitigation in e-Commerce
212(1)
International Issues
213(1)
Payment Mechanisms
214(2)
Data Quality
216(4)
Data Integrity
216(1)
Multitasking, Concurrency, and Integrity
217(1)
Data Volume
218(1)
Data Summaries
218(1)
Time
219(1)
Production Management
220(2)
Production Issues
220(1)
Distribution and Inventory Control
221(1)
Summary
222(1)
Key Words
223(1)
Web Site References
223(1)
Additional Readings
223(1)
Review Questions
224(1)
Exercises
224(1)
Cases: Retail Sales
225(9)
Enterprise Integration
234(38)
Introduction
235(2)
Integration in Business
237(2)
Enterprise Resource Planning
239(5)
International Environment
242(1)
Financial Accounting
242(1)
Logistics
242(1)
Human Resource Management
243(1)
Integration
243(1)
The Role of Accounting
244(3)
Input and Output: Financial Data and Reports
245(1)
Purchases, Sales, Loans, and Investments
246(1)
Inventory
246(1)
The Accounting Cycle
246(1)
Process: Controls, Checks, and Balances
247(1)
Human Resources and Transaction Processing
247(2)
Input: Data Collection
247(1)
Output: Reports
248(1)
Process: Automation
249(1)
Supply Chain Management
249(5)
SCM Changes the Focus
250(1)
SCM Challenges
251(2)
The Role of XML: Integration across Systems
253(1)
Customer Relationship Management
254(4)
Multiple Contact Points
254(1)
Feedback, Individual Needs, and Cross Selling
255(1)
CRM Packages
255(3)
Summarizing ERP Data
258(2)
Digital Dashboard and EIS
258(1)
How Does an EIS Work?
258(2)
Advantages of an EIS
260(1)
Transaction Accuracy: Sarbanes-Oxley
260(1)
Summary
261(1)
Key Words
262(1)
Web Site References
262(1)
Additional Readings
262(1)
Review Questions
262(1)
Exercises
263(1)
Cases: Automobile Industry
264(8)
Electronic Business
272(41)
Introduction
273(3)
The Production Chain
276(10)
Disintermediation
277(1)
Business to Consumer
278(6)
Business to Business
284(2)
Increasing Sales and Reducing Costs
286(5)
Prepurchase, Purchase, and Postpurchase Support
286(1)
Search Engines
287(1)
Traditional Media and Name Recognition
287(1)
Web Advertisements
287(2)
Web Site Traffic Analysis
289(2)
Privacy
291(1)
e-Commerce Options
291(7)
Simple Static HTML
291(2)
Single-Unit Sales
293(2)
Web Commerce Servers
295(2)
Web Hosting Options
297(1)
Content Management Systems
297(1)
Mobile Commerce
298(1)
Taxes
298(1)
Global Economy
299(2)
Analysis of Dot-Com Failures
301(2)
Pure Internet Plays
301(1)
Profit Margins
302(1)
Advertising Revenue
302(1)
Summary
303(1)
Key Words
304(1)
Additional Readings
304(1)
Review Questions
305(1)
Exercises
305(2)
Cases: Entrepreneurship
307(6)
PART THREE TACTICS AND STRATEGIES
313(128)
Teamwork
314(34)
Introduction
315(1)
Communication
316(5)
e-Mail, Instant Messaging, and Voice Mail
317(2)
Web Pages and Blogs
319(1)
Scheduling and Project Management
319(1)
Conferences and Meetings
320(1)
Mobile Systems
321(1)
Collaboration
321(5)
Shared Documents and Changes
321(2)
Version Control
323(1)
Information Rights Management
323(1)
Workflow
324(1)
Group Decision Support Systems
325(1)
Knowledge Management
326(2)
Organizational Memory
327(1)
Service Processes
327(1)
Microsoft SharePoint
328(7)
Communication and Scheduling
329(2)
Collaboration
331(2)
Workflow
333(1)
Knowledge Management
334(1)
Summary
335(1)
Key Words
336(1)
Web Site References
336(1)
Additional Readings
336(1)
Review Questions
337(1)
Exercises
337(1)
Cases: Package Delivery
338(10)
Business Decisions
348(46)
Introduction
349(1)
It Is Hard to Make Good Decisions
350(5)
Human Biases
351(1)
Models
352(3)
Data Warehouse
355(1)
Online Analytical Processing (OLAP)
356(2)
Decision Support System
358(3)
Marketing Forecasts
359(1)
Human Resources Management
360(1)
Geographical Information Systems
361(3)
Maps and Location Data
362(1)
Example
363(1)
Data: Data Mining
364(1)
Expert Systems
365(3)
Specialized Problems
365(3)
Building Expert Systems
368(4)
Knowledge Base
369(1)
Rules
369(1)
Creating an ES
370(1)
Limitations of Expert Systems
371(1)
Management Issues of Expert Systems
372(1)
Specialized Tools
372(5)
Pattern Recognition and Neural Networks
372(3)
Machine Vision
375(1)
Language Comprehension and Translation
375(1)
Robotics and Motion
376(1)
Machine Intelligence
377(1)
DSS, ES, and AI
378(1)
The Importance of Intelligent Systems in e-Business
379(3)
Agents
380(1)
Support and Problem-Solving Applications
381(1)
Summary
382(1)
Key Words
383(1)
Web Site References
383(1)
Additional Readings
383(1)
Review Questions
383(1)
Exercises
384(2)
Cases: Financial Services Industry
386(8)
Strategic Analysis
394(47)
Introduction
395(2)
The Competitive Environment
397(1)
External Agents
397(4)
Buyers
398(1)
Suppliers
399(1)
Rivals, New Entrants, and Substitutes
399(2)
Government Regulations
401(1)
IS Techniques to Gain Competitive Advantage
401(7)
Barriers to Entry
401(1)
Distribution Channels
402(2)
Switching Costs
404(1)
Lower Production Costs
404(1)
Product Differentiation and New Products
405(1)
Quality Management
406(1)
The Value Chain
407(1)
The Search for Innovation
408(4)
Research
408(1)
Engineering and Design
409(1)
Manufacturing
410(1)
Logistics and Supply
410(1)
Marketing
410(1)
Sales and Order Management
411(1)
Service
411(1)
Management
412(1)
Costs and Dangers of Strategies
412(5)
High Capital Costs
413(1)
When the Competition Follows
414(1)
Changing Industry
414(1)
Sharing Data
415(1)
Government Intervention
415(2)
The Role of Economics
417(1)
Entrepreneurship
417(1)
Idea
418(4)
Strategy
418(4)
Research
422(1)
Plan
422(3)
Strategy, Competition, and Market Analysis
423(1)
Forecasts, Cash Flow, and Investment Budget
423(2)
Marketing
425(1)
Organization and Timetable
425(1)
Implementation
425(3)
Ownership Structure
426(1)
Financing
426(1)
Accounting and Benchmarks
427(1)
Flexibility
428(1)
Starting an e-Commerce Firm
428(1)
Summary
429(1)
Key Words
430(1)
Web Site References
430(1)
Additional Readings
430(1)
Review Questions
431(1)
Exercises
431(2)
Cases: The Airline Industry
433(8)
PART FOUR ORGANIZING BUSINESSES AND SYSTEMS
441(136)
Systems Development
442(50)
Introduction
443(2)
Building Information Systems
445(3)
Custom Programming
445(1)
Outsourcing and Contract Programmers
446(1)
Assemble Applications from Components
446(2)
Purchase an External Solution
448(1)
Systems Development Life Cycle
448(9)
The Need for Control
448(1)
Introduction to SDLC
449(1)
Feasibility and Planning
449(1)
Systems Analysis
450(1)
Systems Design
451(1)
Systems Implementation
452(2)
Maintenance
454(1)
Evaluation
455(1)
Strengths and Weaknesses of SDLC
455(2)
Alternatives to SDLC
457(6)
Prototyping
457(1)
Developing Systems Requires Teamwork: JAD and RAD
457(2)
Extreme Programming
459(1)
Open Source Development
459(2)
End-User Development
461(1)
Development Summary
462(1)
Process Analysis
463(6)
Input, Process, Output
463(1)
Divide and Conquer
464(1)
Goals and Objectives
465(1)
Diagramming Systems
465(3)
Summary: How Do You Create a DFD?
468(1)
Object-Oriented Design
469(2)
Properties and Functions
469(1)
Object Hierarchies
470(1)
Events
470(1)
Object-Oriented and Event-Driven Development
471(1)
Distributed Services
471(1)
Summary
472(1)
Key Words
473(1)
Web Site References
473(1)
Additional Readings
473(1)
Review Questions
474(1)
Exercises
474(3)
Cases: Government Agencies
477(15)
Organizing MIS Resources
492(34)
Introduction
493(1)
Managing the Information Systems Function
494(1)
MIS Roles
495(7)
Hardware Administration
496(1)
Software Support
497(1)
Network Support
497(1)
Software Development
498(1)
Support for End-User Development
498(1)
Corporate Computing Standards
498(1)
Data and Database Administration
499(2)
Security
501(1)
Advocacy Role
501(1)
MIS Jobs
502(1)
Outsourcing
503(3)
MIS Organization: Centralization and Decentralization
506(6)
Hardware
506(2)
Software and Data
508(1)
Personnel
509(3)
Recentralization with Intranets
512(3)
Networks
512(2)
Hardware
514(1)
Data
514(1)
Conflict Management
515(1)
Summary
516(1)
Key Words
517(1)
Web Site References
517(1)
Additional Readings
517(1)
Review Questions
517(1)
Exercises
518(2)
Cases: The Energy Industry
520(6)
Information Management and Society
526(51)
Introduction
527(1)
Individuals
528(8)
Privacy
529(6)
Privacy Laws and Rules
535(1)
Anonymity
536(1)
Jobs
536(3)
Loss of Jobs
537(1)
Physical Disabilities
538(1)
Telecommuting
539(1)
Business: Vendors and Consumers
539(6)
Intellectual Property
540(4)
Balance of Power
544(1)
Education and Training
545(1)
Social Interactions
546(3)
Social Group Legitimacy
546(1)
Access to Technology
546(2)
e-Mail Freedom
548(1)
Liability and Control of Data
548(1)
Government
549(4)
Government Representatives and Agencies
549(1)
Democracy and Participation
549(1)
Voting
549(2)
Information Warfare
551(1)
Rise of the World-State?
552(1)
Crime
553(1)
Police Powers
553(1)
Freedom of Speech
554(1)
Responsibility and Ethics
554(3)
Users
555(1)
Programmers and Developers
555(1)
Companies
556(1)
Governments
556(1)
A Summary of Important Computer-Related Laws
557(7)
Property Rights
558(3)
Privacy
561(2)
Information Era Crimes
563(1)
Summary
564(1)
Key Words
565(1)
Web Site References
565(1)
Additional Readings
566(1)
Review Questions
566(1)
Exercises
566(2)
Cases: Health Care
568(9)
Glossary 577(12)
Organization Index 589(3)
Subject Index 592