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Managing Information Technology 7th edition [Kõva köide]

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  • Formaat: Hardback, 744 pages, kõrgus x laius x paksus: 10x10x10 mm, kaal: 1320 g
  • Ilmumisaeg: 14-Apr-2011
  • Kirjastus: Pearson
  • ISBN-10: 0132146320
  • ISBN-13: 9780132146326
Teised raamatud teemal:
Managing Information Technology 7th editionSuurem pilt
  • Formaat: Hardback, 744 pages, kõrgus x laius x paksus: 10x10x10 mm, kaal: 1320 g
  • Ilmumisaeg: 14-Apr-2011
  • Kirjastus: Pearson
  • ISBN-10: 0132146320
  • ISBN-13: 9780132146326
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780132146326.html
Märksõnad:
A thorough and practical guide to IT management practices and issues.

Through an approach that offers up-to-date chapter content and full-length case studies, Managing Information Technology presents in-depth coverage on IS management practices and technology trends.

The sixth edition has been thoroughly updated and streamlined to reflect current IS practices.

Preface xvii
Chapter 1 Managing IT in a Digital World
1(16)
Recent Information Technology Trends
2(2)
Computer Hardware: Faster, Cheaper, Mobile
2(1)
Computer Software: Integrated, Downloadable, Social
2(2)
Computer Networks: High Bandwidth, Wireless, Cloudy
4(1)
New Ways to Compete
4(1)
New Ways to Work
5(1)
Managing IT in Organizations
5(3)
Managing IT Resources
5(2)
IT Leadership Roles
7(1)
The Topics and Organization of This Textbook
8(9)
Review Questions
9(1)
Discussion Questions
9(1)
Bibliography
9(1)
Case Study 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems
10(7)
PART I Information Technology
17(170)
Chapter 2 Computer Systems
19(41)
Basic Components of Computer Systems
20(5)
Underlying Structure
20(1)
Input/Output
20(1)
Computer Memory
21(2)
Arithmetic/Logical Unit
23(1)
Computer Files
23(2)
Control Unit
25(1)
The Stored-Program Concept
25(3)
Types of Computer Systems
28(6)
Microcomputers
29(1)
Midrange Systems
30(3)
Mainframe Computers
33(1)
Supercomputers
34(1)
Key Types of Software
34(2)
Applications Software
36(5)
An Example of an Application Product
37(1)
Personal Productivity Software
38(3)
Support Software
41(14)
The Operating System
41(2)
Language Translators
43(1)
Third Generation Languages
43(3)
Fourth Generation Languages
46(2)
Markup Languages
48(1)
Object-Oriented Programming
49(2)
Languages for Developing Web Applications
51(1)
Database Management Systems
52(2)
CASE Tools
54(1)
Communications Interface Software
54(1)
Utility Programs
54(1)
The Changing Nature of Software
55(1)
The Information Technology Industry
55(5)
Review Questions
56(1)
Discussion Questions
57(1)
Bibliography
58(2)
Chapter 3 Telecommunications and Networking
60(35)
The Need for Networking
61(1)
Sharing of Technology Resources
61(1)
Sharing of Data
61(1)
Distributed Data Processing and Client/Server Systems
62(1)
Enhanced Communications
62(1)
Marketing Outreach
62(1)
An Overview of Telecommunications and Networking
62(1)
Key Elements of Telecommunications and Networking
63(25)
Analog and Digital Signals
63(1)
Speed of Transmission
64(1)
Types of Transmission Lines
65(1)
Transmission Media
65(5)
Topology of Networks
70(2)
Types of Networks
72(14)
Network Protocols
86(2)
The Exploding Role of Telecommunications and Networking
88(2)
Online Operations
88(1)
Connectivity
89(1)
Electronic Data Interchange and Electronic Commerce
89(1)
Marketing
89(1)
The Telecommunications Industry
90(5)
Review Questions
92(1)
Discussion Questions
92(1)
Bibliography
93(2)
Chapter 4 The Data Resource
95(92)
Why Manage Data?
96(1)
Technical Aspects of Managing the Data Resource
97(4)
The Data Model and Metadata
97(1)
Data Modeling
98(2)
Database Programming
100(1)
Managerial Issues in Managing Data
101(86)
Principles in Managing Data
101(5)
The Data Management Process
106(4)
Data Management Policies
110(4)
Review Questions
114(1)
Discussion Questions
114(1)
Bibliography
114(2)
Case Study I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform
116(12)
Case Study I-2 VolP2.biz, Inc.: Deciding on the Next Steps for a VolP Supplier
128(16)
Case Study I-3 The VolP Adoption at Butler University
144(13)
Case Study I-4 Supporting Mobile Health Clinics: The Children's Health Fund of New York City
157(9)
Case Study I-5 Data Governance at InsuraCorp
166(4)
Case Study I-6 HH Gregg: Deciding on a New Information Technology Platform
170(7)
Case Study I-7 Midsouth Chamber of Commerce (B): Cleaning up an Information Systems Debacle
177(10)
PART II Applying Information Technology
187(140)
Chapter 5 Enterprise Systems
189(34)
Application Areas
189(2)
Critical Concepts
191(5)
Batch Processing versus Online Processing
191(1)
Functional Information Systems
192(1)
Vertical Integration of Systems
192(1)
Distributed Systems
192(1)
Client/Server Systems
193(1)
Virtualization
194(1)
Service-Oriented Architecture and Web Services
194(2)
Transaction Processing Systems
196(2)
Payroll System
196(1)
Order Entry System
196(2)
Enterprise Resource Planning Systems
198(3)
An Example ERP System: SAP ERP
199(2)
Data Warehousing
201(3)
Customer Relationship Management Systems
204(2)
Office Automation
206(3)
Videoconferencing
207(1)
Electronic Mail
208(1)
Groupware and Collaboration
209(4)
An Example Groupware System: Lotus Notes
210(3)
Intranets and Portals
213(2)
Factory Automation
215(2)
Engineering Systems
216(1)
Manufacturing Administration
216(1)
Factory Operations
217(1)
Robotics
217(1)
Supply Chain Management Systems
217(6)
Review Questions
219(1)
Discussion Questions
220(1)
Bibliography
220(3)
Chapter 6 Managerial Support Systems
223(30)
Decision Support Systems
223(1)
Data Mining
224(4)
Group Support Systems
228(1)
Geographic Information Systems
229(5)
Business Adopts Geographic Technologies
230(1)
What's Behind Geographic Technologies
231(1)
Issues for Information Systems Organizations
232(2)
Executive Information Systems/Business Intelligence Systems
234(3)
Knowledge Management Systems
237(2)
Two Recent KMS Initiatives within a Pharmaceutical Firm
239(2)
KMS Success
240(1)
Artificial Intelligence
241(1)
Expert Systems
241(3)
Obtaining an Expert System
242(1)
Examples of Expert Systems
242(2)
Neural Networks
244(1)
Virtual Reality
245(8)
Review Questions
250(1)
Discussion Questions
250(1)
Bibliography
251(2)
Chapter 7 E-Business Systems
253(74)
Brief History of the Internet
254(5)
E-Business Technologies
254(3)
Legal and Regulatory Environment
257(2)
Strategic E-Business Opportunities (and Threats)
259(1)
B2B Applications
260(3)
B2C Applications
263(6)
Two Dot-Com Retailers
264(2)
Two Traditional Catalog Retailers
266(1)
Two Traditional Store Retailers
267(1)
Summary: B2C Retailing
268(1)
Dot-Com Intermediaries
269(4)
Summary: Successful Online Intermediary Models
273(1)
Special Issue: What Makes a Good Web Site for Consumers
273(2)
Special Issue: What Makes a Good B2C Social Media Platform
275(52)
Review Questions
276(1)
Discussion Questions
276(1)
Bibliography
277(2)
Case Study II-1 Vendor-Managed Inventory at NIBCO
279(5)
Case Study II-2 Real-Time Business Intelligence at Continental Airlines
284(10)
Case Study II-3 Norfolk Southern Railway: The Business Intelligence Journey
294(6)
Case Study II-4 Mining Data To Increase State Tax Revenues in California
300(8)
Case Study II-5 The Cliptomania Web Store
308(13)
Case Study II-6 Rock Island Chocolate Company, Inc.: Building a Social Networking Strategy
321(6)
PART III Acquiring Information Systems
327(190)
Chapter 8 Basic Systems Concepts and Tools
329(32)
The Systems View
329(7)
What Is a System?
330(1)
Seven Key System Elements
330(4)
Organizations as Systems
334(1)
Systems Analysis and Design
335(1)
Business Processes
336(3)
Identifying Business Processes
336(1)
Business Process Redesign
336(3)
Processes and Techniques to Develop Information Systems
339(15)
The Information Systems Development Life Cycle
339(1)
Structured Techniques for Life-Cycle Development
340(1)
Procedural-Oriented Techniques
341(2)
Techniques for the As-Is Model
343(1)
Techniques for the Logical To-Be Model
344(4)
Techniques for Documenting the Physical To-Be System
348(3)
Object-Oriented Techniques
351(1)
Core Object-Oriented Concepts
351(2)
Summary of Processes and Techniques to Develop Information Systems
353(1)
Information Systems Controls to Minimize Business Risks
354(7)
Types of Control Mechanisms
355(1)
Controls in the Definition and Construction Phases
355(2)
Controls in the Implementation Phase
357(1)
Review Questions
358(1)
Discussion Questions
359(1)
Bibliography
359(2)
Chapter 9 Methodologies for Custom Software Development
361(29)
Systems Development Life Cycle Methodology
361(12)
The SDLC Steps
362(1)
Initiating New Systems Projects
363(1)
Definition Phase
363(2)
Construction Phase
365(1)
Implementation Phase
366(4)
The SDLC Project Team
370(1)
Managing an SDLC Project
371(1)
SDLC Advantages and Disadvantages
371(2)
Prototyping Methodology
373(4)
The Prototyping Steps
373(2)
The Prototyping Project Team
375(1)
Managing a Prototyping Project
375(1)
Prototyping Advantages and Disadvantages
375(1)
Prototyping Within an SDLC Process
376(1)
Newer Approaches
377(5)
Rapid Application Development (RAD)
377(1)
Agile Methodologies
378(3)
Managing Software Projects Using Outsourced Staff
381(1)
Supporting User Application Development (UAD)
382(8)
Advantages and Disadvantages of User-Developed Applications
382(2)
Assessing the Risks from UAD
384(1)
Guidelines for User Developers
385(2)
Review Questions
387(1)
Discussion Questions
387(1)
Bibliography
388(2)
Chapter 10 Methodologies for Purchased Software Packages
390(20)
The Make-or-Buy Decision
391(1)
Purchasing Methodology
391(12)
The Purchasing Steps
392(8)
Project Team for Purchasing Packages
400(1)
Managing a Purchased System Project
401(1)
Purchasing Advantages and Disadvantages
402(1)
Special Case: Enterprise System Packages
403(2)
Open Source Software
405(1)
New Purchasing Option: Application Service Providers (ASPs)
406(4)
Review Questions
408(1)
Discussion Questions
408(1)
Bibliography
409(1)
Chapter 11 IT Project Management
410(107)
IT Portfolio Management
411(1)
Project Management Roles
412(3)
Project Manager
412(1)
Project Sponsor and Champion Roles
413(2)
Project Initiation
415(1)
Project Planning
416(10)
Scheduling
416(1)
Budgeting
417(1)
Staffing
418(2)
Planning Documents
420(1)
Project Execution and Control
420(3)
Managing Project Risks
423(1)
Managing Business Change
424(2)
Project Closing
426(1)
Special Issue: Managing Complex IT Projects
427(1)
Special Issue: Managing Virtual Teams
427(90)
Review Questions
430(1)
Discussion Questions
430(1)
Bibliography
431(1)
Case Study III-1 Managing a Systems Development Project at Consumer and Industrial Products, Inc.
432(10)
Case Study III-2 A Make-or-Buy Decision at Baxter Manufacturing Company
442(7)
Case Study III-3 ERP Purchase Decision at Benton Manufacturing Company, Inc
449(6)
Case Study III-4 The Kuali Financial System: An Open-Source Project
455(13)
Case Study III-5 NIBCO's "Big Bang": An SAP Implementation
468(16)
Case Study III-6 BAT Taiwan: Implementing SAP for a Strategic Transition
484(14)
Case Study III-7 A Troubled Project at Modern Materials, Inc.
498(8)
Case Study III-8 Purchasing and Implementing a Student Management System at Jefferson County School System
506(11)
PART IV The Information Management System
517(151)
Chapter 12 Planning Information Systems Resources
519(17)
Benefits of Information Resources Planning
519(1)
Creating a Context for IS Resource Decisions
520(1)
Aligning IS and Business Goals
520(1)
Balancing the Trade-offs Between Standardization and Agility
520(1)
Obtaining IT Capital Investment Approvals
520(1)
The Information Resources Planning Process
520(1)
Assessing The Current Information Resources
521(3)
Measuring IS Use and Attitudes
521(1)
Reviewing the IS Organizational Mission
522(1)
Assessing Performance versus Goals
523(1)
Creating an Information Vision
524(1)
Designing the IT Architecture
524(2)
Formulating the Strategic IS Plan
526(6)
The Strategic IS Planning Process
526(1)
Tools for Identifying IT Strategic Opportunities
527(5)
Formulating Operational IS Plans
532(1)
Guidelines for Effective IS Planning
532(4)
Review Questions
534(1)
Discussion Questions
534(1)
Bibliography
534(2)
Chapter 13 Leading the Information Systems Function
536(25)
IS Organization Responsibilities and Governance
537(2)
Managing IT Service Delivery
539(9)
Chargeback Systems
539(2)
Service Level Agreements (SLAs)
541(1)
IT Service Management with ITIL
542(1)
Supporting Computer Users
543(1)
Strategies for User Computing
543(1)
Support Services
544(2)
Control Policies and Procedures
546(1)
Supporting Telecommuters
546(2)
Managing IT Applications
548(1)
An Applications Portfolio Approach
548(1)
Metrics for IT Applications Management
549(1)
Managing IT Human Resources
549(4)
Managing the Business/IT Relationship
553(1)
Measuring Overall IS Performance
554(1)
Special Issue: IS Management in Global Organizations
554(2)
Special Issue: Managing IT Outsourcing
556(5)
Review Questions
558(1)
Discussion Questions
559(1)
Bibliography
559(2)
Chapter 14 Information Security
561(14)
Computer Crime
561(4)
The Chief Security Officer Role
565(1)
Risk Management for Information Security
565(2)
Compliance with Laws and Regulations
567(2)
Sarbanes-Oxley (SOX)
567(2)
Gramm-Leach-Bliley Act of 1999 (GBLA)
569(1)
Health Insurance Portability and Accountability Act (HIPAA)
569(1)
The PATRIOT Act
569(1)
Organizational Polices for Information Security
569(2)
Planning for Business Continuity
571(1)
Electronic Records Management (ERM)
571(4)
Review Questions
573(1)
Discussion Questions
574(1)
Bibliography
574(1)
Chapter 15 Social, Ethical, and Legal Issues
575(93)
The Legal Environment
575(1)
Ethics Frameworks
576(2)
Identifying Ethical Problems
576(1)
Analyzing Ethical Problems
577(1)
Social Issues
578(1)
Privacy
579(4)
Privacy Problems
579(1)
E-Commerce Privacy Concerns
580(1)
Workplace Privacy
581(1)
Ethics of Invasion of Privacy
582(1)
Laws on Privacy
582(1)
Identity Theft
583(2)
Impact of Identity Theft
584(1)
Laws on Identity Theft
585(1)
Intellectual Property Rights
585(4)
Software Piracy
586(1)
Copyright Protection
586(1)
Patent Protection
586(1)
Digital Entertainment Piracy
587(1)
Internet File Sharing
587(2)
Ethical Questions
589(1)
Other Social Issues
589(2)
Access to the Technology
589(1)
Freedom of Speech
590(1)
Hazards of Inaccuracy
590(1)
Impact on Workers
590(1)
The Future
591(77)
Review Questions
591(1)
Discussion Questions
592(1)
Bibliography
592
Case Study IV-1 The Clarion School for Boys, Inc.---Milwaukee Division: Making Information Systems Investments
591(20)
Case Study IV-2 FastTrack IT Integration for the Sallie Mae Merger
611(17)
Case Study IV-3 IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision
628(6)
Case Study IV-3 IT Infrastructure Outsourcing at Schaeffer (B: Managing the Contract
634(8)
Case Study IV-5 Systems Support for a New Baxter Manufacturing Company Plant in Mexico
642(5)
Case Study IV-6 The Challenges of Local System Design for Multinationals: The MaxFli Sales Force Automation System at BAT
647(13)
Case Study IV-7 Meridian Hospital Systems, Inc.: Deciding Which IT Company to Join
660(6)
Case Study IV-8 Mary Morrison's Ethical Issue
666(2)
Glossary 668(23)
Index 691