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Marketing Plans in Action: A Step-by-Step Guide for Libraries, Archives, and Cultural Organizations [Pehme köide]

  • Formaat: Paperback / softback, 200 pages, kõrgus x laius x paksus: 229x152x13 mm
  • Ilmumisaeg: 30-Jul-2019
  • Kirjastus: Association of College & Research Libraries
  • ISBN-10: 0838918123
  • ISBN-13: 9780838918128
Teised raamatud teemal:
  • Formaat: Paperback / softback, 200 pages, kõrgus x laius x paksus: 229x152x13 mm
  • Ilmumisaeg: 30-Jul-2019
  • Kirjastus: Association of College & Research Libraries
  • ISBN-10: 0838918123
  • ISBN-13: 9780838918128
Teised raamatud teemal:
Don't work harder—work smarter. The key is to stay organized and focused through solid project management skills, and at the heart of it all lies an efficient workflow.

You know you need to get the word out. But where do you start? How do you keep track of everything? Don't work harder—work smarter. The key is to stay organized and focused through solid project management skills, and at the heart of it all lies an efficient workflow. Goodman’s invaluable resource is here to smooth the way with 72 time-saving guides that will streamline your processes. Addressing myriad marketing, publicity, and promotion activities, this book is packed with tried and true best practices and useful tips on such topics as

  • efficiently reviewing and tracking task requests from colleagues around your organization;
  • keeping people informed through project management tools and formal reporting;
  • developing and sustaining a network of media contacts in the community who will publicize your events;
  • crafting a consistent brand identity across the organization through language, logo, and colors;
  • creating and maintaining a public calendar for content;
  • designing mobile-friendly email messages and web pages;
  • segmenting email campaigns for maximum impact and engagement;
  • collecting user information while respecting privacy;
  • employing simple surveys for quick and useful feedback; and
  • handling complaints with grace.

With the help of Goodman’s step-by-step advice, you’ll be able to establish and maintain marketing communication strategies and workflows no matter your organization’s size.



Goodman, a publicity manager at a public library, outlines aspects of marketing plans for libraries, archives, and cultural organizations. She provides 72 guides consisting of step-by-step tutorials and concept explanations related to learning about the organization, including getting staff buy-in and knowing branding; getting notified of marketing requests; setting up project management, including publicity plans and marketing strategies; content creation, including file management, copyright, images, video, print materials, and photography policies; staff training and interactions; knowing users, with discussion of target audiences, collecting user information, surveys, and social media insights; tracking and reports; using outside contacts, including press releases; and other aspects, such as handling complaints, ordering items, and social media tips. Annotation ©2019 Ringgold, Inc., Portland, OR (protoview.com)
Preface xi
Acknowledgments xiii
Chapter 1 Getting Started
1(8)
What Is Marketing?
2(1)
A Word on Titles
3(1)
Where Do You Fit in the Organizational Structure?
3(1)
Document Everything
4(1)
The Buck Stops Here
4(3)
Welcome to the Guides
7(2)
Chapter 2 Learn about Your Organization
9(10)
1 Getting Staff Buy-In
9(2)
2 Outline Your Job Scope
11(3)
3 Know Your Branding
14(5)
Chapter 3 Get Notified of Marketing Requests
19(12)
4 Make an Inventory of Marketing Offerings
19(2)
5 How to Gather Marketing Requests
21(2)
6 E-Mail System Setup
23(3)
7 Ingest Form Setup
26(5)
Chapter 4 Set Up Project Management
31(24)
8 Time Management
31(4)
9 Understand Your Needs
35(2)
10 Desired Capabilities
37(2)
11 Analog vs. Digital
39(1)
12 Comparison of Project Management Tools
40(2)
13 Personal Knowledge Base
42(1)
14 Internal Tracking System
43(3)
15 Publicity Plans
46(2)
16 Marketing Strategy
48(3)
17 Example of a Complete Marketing Workflow
51(4)
Chapter 5 Content Creation
55(30)
18 File Management
55(3)
19 Content
58(1)
20 Copyright
59(3)
21 Design
62(2)
22 Mobile-Friendly Content
64(1)
23 Diversity
65(1)
24 Images
66(1)
25 Video
67(1)
26 Print Materials
68(1)
27 E-Mail Newsletters
69(7)
28 CAN-SPAM Act
76(1)
29 Web Forms
77(2)
30 Calendars to Develop
79(3)
31 Photography Policies
82(3)
Chapter 6 Staff Training and Interactions
85(14)
32 Build a Network of Support
85(2)
33 Educational Resources
87(3)
34 Keep Staff Involved
90(3)
35 Staff Training Now and in the Future
93(2)
36 Managing Assistants
95(4)
Chapter 7 Who Are Your Users?
99(28)
37 Target Audiences
99(1)
38 Respecting Privacy
99(3)
39 Confirmation Methods
102(1)
40 How to Collect User Information
102(2)
41 Simple Surveys
104(2)
42 Program Attendance vs. Door Counts
106(5)
43 Staff-Sourced User Groups
111(7)
44 Census
118(1)
45 Mapping
119(2)
46 Social Media Insights
121(2)
47 Other Ways to Learn about Users
123(4)
Chapter 8 Tracking and Reports
127(28)
48 Questions to Ask
127(3)
49 What to Track When
130(1)
50 Daily Tracking and Reports
131(1)
51 Weekly Tracking and Reports
132(3)
52 Monthly Tracking and Reports
135(1)
53 Quarterly Tracking and Reports
136(4)
54 Annual Tracking and Reports
140(3)
55 Single Campaigns
143(2)
56 Shortened URLs
145(4)
57 A/B Testing
149(3)
58 Marketing Report for Staff
152(3)
Chapter 9 Outside Contacts
155(14)
59 Document Your Public Relations Contacts
155(2)
60 Set Up Meetings
157(2)
61 Find New Contacts
159(2)
62 Press Releases
161(3)
63 Other Press Releases to Send
164(1)
64 One-Off Press Releases
165(1)
65 Networking
166(3)
Chapter 10 Bonus Insights
169(14)
66 Google My Business
169(2)
67 Handling Complaints
171(3)
68 How to Apologize
174(1)
69 Ordering Items
175(2)
70 Update Content
177(1)
71 Social Media Tips
178(3)
72 Two-Factor Authentication
181(2)
Index 183