Acknowledgments |
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xxv | |
Introduction |
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xxvii | |
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1 | (184) |
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Objective 1.1 Identify basic features of Microsoft Windows editions |
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2 | (16) |
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2 | (1) |
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2 | (2) |
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4 | (1) |
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4 | (1) |
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Windows 10 Pro for Workstations and Enterprise Editions |
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4 | (1) |
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5 | (1) |
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Joining a Computer to a Domain |
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6 | (2) |
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Desktop Styles/User Interface |
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8 | (4) |
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12 | (1) |
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13 | (1) |
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14 | (1) |
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14 | (1) |
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15 | (1) |
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16 | (1) |
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Accessing the Group Policy Editor |
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16 | (1) |
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Upgrade Paths and In-Place Upgrades |
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17 | (1) |
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18 | (2) |
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19 | (1) |
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20 | (1) |
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Objective 1.2 Given a scenario, use the appropriate Microsoft command-line tool |
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20 | (4) |
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Windows Navigation Commands |
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20 | (2) |
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Drive Navigation in Windows |
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22 | (1) |
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22 | (2) |
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24 | (2) |
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25 | (1) |
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26 | (1) |
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Objective 1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS) |
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26 | (32) |
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27 | (1) |
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27 | (3) |
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30 | (3) |
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Microsoft Management Console Snap-In |
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33 | (1) |
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33 | (1) |
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Adding/Removing a Snap-in with the MMC |
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33 | (1) |
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Snap-ins on the Core 2 Exam |
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34 | (17) |
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51 | (1) |
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51 | (1) |
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52 | (1) |
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53 | (1) |
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54 | (1) |
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55 | (2) |
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57 | (1) |
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58 | (2) |
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59 | (1) |
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59 | (1) |
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Objective 1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility |
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60 | (23) |
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61 | (1) |
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62 | (1) |
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63 | (3) |
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Network and Sharing Center |
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66 | (1) |
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67 | (1) |
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68 | (1) |
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Windows Defender Firewall |
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69 | (1) |
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70 | (1) |
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71 | (1) |
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72 | (1) |
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72 | (1) |
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72 | (1) |
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73 | (2) |
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75 | (1) |
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75 | (1) |
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75 | (1) |
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75 | (1) |
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76 | (1) |
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77 | (1) |
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Sleep (Suspend), Standby, and Hibernate |
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78 | (1) |
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79 | (2) |
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81 | (1) |
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82 | (1) |
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82 | (1) |
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83 | (2) |
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84 | (1) |
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85 | (1) |
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Objective 1.5 Given a scenario, use the appropriate Windows settings |
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85 | (15) |
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85 | (1) |
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86 | (1) |
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87 | (1) |
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88 | (1) |
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88 | (2) |
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90 | (1) |
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91 | (1) |
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92 | (1) |
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93 | (1) |
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94 | (1) |
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94 | (3) |
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97 | (1) |
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98 | (2) |
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100 | (1) |
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100 | (1) |
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100 | (3) |
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102 | (1) |
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103 | (1) |
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Objective 1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop |
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103 | (25) |
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Workgroup vs. Domain Setup |
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103 | (1) |
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104 | (1) |
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105 | (2) |
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107 | (1) |
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107 | (2) |
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Local OS Firewall Settings |
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109 | (1) |
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Application Restrictions and Exceptions |
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109 | (4) |
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Client Network Configuration |
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113 | (1) |
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Internet Protocol Addressing Schemes |
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113 | (4) |
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117 | (1) |
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118 | (1) |
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Establish Network Connections |
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119 | (1) |
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119 | (1) |
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120 | (1) |
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121 | (1) |
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Wireless Wide Area Network |
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122 | (1) |
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123 | (1) |
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Public Network vs. Private Network |
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124 | (1) |
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125 | (1) |
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125 | (1) |
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File Explorer---Network Paths |
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126 | (1) |
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Metered Connections and Limitations |
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127 | (1) |
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128 | (3) |
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129 | (1) |
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130 | (1) |
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Objective 1.7 Given a scenario, apply application installation and configuration concepts |
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131 | (9) |
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System Requirements for Applications |
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131 | (1) |
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32-bit vs. 64-bit Dependent Application Requirements |
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132 | (1) |
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Dedicated vs. Integrated Graphics Card |
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133 | (1) |
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Video Random Access Memory Requirements |
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133 | (1) |
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134 | (1) |
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Central Processing Unit Requirements |
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135 | (1) |
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136 | (1) |
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137 | (1) |
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OS Requirements for Applications |
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137 | (1) |
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Application-to-OS Compatibility |
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137 | (2) |
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139 | (1) |
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139 | (1) |
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Other Considerations for New Applications |
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140 | (1) |
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140 | (2) |
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141 | (1) |
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142 | (1) |
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Objective 1.8 Explain common OS types and their purposes |
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142 | (8) |
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Workstation Operating Systems |
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143 | (1) |
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143 | (1) |
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143 | (2) |
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145 | (1) |
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145 | (1) |
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Smartphone/Tablet Operating Systems |
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145 | (1) |
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146 | (1) |
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146 | (1) |
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146 | (1) |
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Various File System Types |
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147 | (1) |
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147 | (1) |
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148 | (1) |
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148 | (1) |
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Vendor Lifecycle Limitations |
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149 | (1) |
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Compatibility Concerns Between OSs |
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149 | (1) |
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150 | (3) |
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151 | (1) |
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152 | (1) |
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Objective 1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment |
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153 | (10) |
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153 | (1) |
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External Drive/Flash Drive (USB) |
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153 | (1) |
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Optical Disc (CD-ROM, DVD) |
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153 | (1) |
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154 | (2) |
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156 | (1) |
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156 | (1) |
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External/Hot-Swappable Drive |
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156 | (1) |
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Internal Hard Drive (Partition) |
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157 | (1) |
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157 | (1) |
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157 | (1) |
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158 | (1) |
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158 | (1) |
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158 | (1) |
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159 | (1) |
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Remote Network Installation |
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160 | (1) |
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160 | (1) |
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160 | (1) |
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161 | (1) |
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Globally Unique Identifier Partition Table |
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162 | (1) |
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162 | (1) |
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162 | (1) |
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Feature Updates---Product Lifecycle |
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163 | (1) |
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163 | (2) |
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164 | (1) |
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165 | (1) |
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Objective 1.10 Identify common features and tools of the macOS/desktop OS |
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165 | (10) |
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166 | (1) |
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166 | (1) |
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166 | (1) |
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Installation and Uninstallation of Applications |
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166 | (1) |
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Apple ID and Corporate Restrictions |
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167 | (1) |
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167 | (1) |
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167 | (1) |
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168 | (1) |
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168 | (1) |
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169 | (1) |
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169 | (1) |
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169 | (2) |
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171 | (1) |
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171 | (2) |
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173 | (2) |
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175 | (2) |
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175 | (1) |
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176 | (1) |
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Objective 1.11 Identify common features and tools of the Linux client/desktop OS |
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177 | (4) |
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177 | (2) |
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179 | (1) |
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179 | (1) |
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179 | (1) |
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179 | (1) |
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180 | (1) |
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180 | (1) |
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181 | (1) |
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181 | (4) |
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182 | (1) |
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183 | (2) |
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185 | (126) |
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Objective 2.1 Summarize various security measures and their purposes |
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186 | (16) |
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186 | (1) |
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186 | (1) |
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187 | (1) |
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187 | (1) |
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188 | (1) |
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188 | (1) |
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189 | (1) |
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190 | (1) |
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190 | (1) |
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191 | (1) |
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Physical Security for Staff |
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191 | (1) |
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191 | (1) |
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192 | (1) |
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193 | (1) |
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193 | (1) |
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194 | (1) |
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194 | (1) |
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194 | (1) |
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Principle of Least Privilege |
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194 | (1) |
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195 | (3) |
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Multifactor Authentication |
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198 | (1) |
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198 | |
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196 | (2) |
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198 | |
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197 | (1) |
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Authenticator Application |
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197 | (1) |
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197 | (1) |
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198 | (1) |
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199 | (1) |
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199 | (1) |
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200 | (1) |
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200 | (1) |
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201 | (1) |
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202 | (1) |
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202 | (1) |
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202 | (4) |
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204 | (1) |
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205 | (1) |
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Objective 2.2 Compare and contrast wireless security protocols and authentication methods |
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206 | (4) |
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206 | (1) |
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206 | (1) |
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207 | (1) |
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208 | (1) |
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208 | (1) |
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208 | (1) |
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208 | (1) |
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208 | (1) |
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209 | (1) |
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Multifactor Authentication |
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209 | (1) |
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210 | (2) |
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211 | (1) |
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211 | (1) |
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Objective 2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods |
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212 | (6) |
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212 | (1) |
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212 | (1) |
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213 | (1) |
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213 | (1) |
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213 | (1) |
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213 | (1) |
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213 | (1) |
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214 | (1) |
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214 | (1) |
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214 | (1) |
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214 | (1) |
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Antivirus and Anti-Malware |
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215 | (1) |
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215 | (1) |
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216 | (1) |
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User Education Regarding Common Threats |
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216 | (1) |
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217 | (1) |
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218 | (2) |
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219 | (1) |
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220 | (1) |
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Objective 2.4 Explain common social-engineering attacks, threats, and vulnerabilities |
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220 | (7) |
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220 | (1) |
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220 | (1) |
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221 | (1) |
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221 | (1) |
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221 | (1) |
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221 | (1) |
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222 | (1) |
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222 | (1) |
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222 | (1) |
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223 | (1) |
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223 | (1) |
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224 | (1) |
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224 | (1) |
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224 | (1) |
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224 | (1) |
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224 | (1) |
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225 | (1) |
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225 | (1) |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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226 | (1) |
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227 | (1) |
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227 | (1) |
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227 | (1) |
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227 | (3) |
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228 | (1) |
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229 | (1) |
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Objective 2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS |
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230 | (20) |
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230 | (3) |
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233 | (1) |
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233 | (1) |
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234 | (5) |
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239 | (1) |
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239 | (2) |
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241 | (1) |
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242 | (1) |
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NTFS vs. Share Permissions |
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242 | (1) |
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File and Folder Attributes |
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243 | (2) |
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245 | (1) |
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Run as Administrator vs. Standard User |
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246 | (1) |
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246 | (2) |
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BitLocker and BitLocker To Go |
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248 | (1) |
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249 | (1) |
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250 | (3) |
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251 | (1) |
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252 | (1) |
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Objective 2.6 Given a scenario, configure a workstation to meet best practices for security |
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253 | (16) |
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253 | (3) |
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256 | (1) |
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256 | (3) |
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259 | (2) |
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261 | (1) |
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262 | (1) |
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Restricting User Permissions |
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263 | (2) |
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265 | (1) |
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266 | (1) |
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266 | (1) |
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266 | (1) |
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Change Default Admin User Account/Password |
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267 | (1) |
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Disable AutoRun and AutoPlay |
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267 | (2) |
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269 | (2) |
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269 | (1) |
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270 | (1) |
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Objective 2.7 Explain common methods for securing mobile and embedded devices |
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271 | (10) |
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271 | (1) |
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271 | (2) |
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273 | (1) |
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274 | (1) |
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274 | (1) |
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275 | (1) |
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275 | (1) |
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275 | (1) |
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276 | (1) |
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277 | (1) |
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Remote Backup Applications |
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277 | (1) |
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Failed Login Attempts Restrictions |
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277 | (1) |
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278 | (1) |
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278 | (1) |
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279 | (1) |
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279 | (1) |
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Profile Security Requirements |
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279 | (1) |
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280 | (1) |
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281 | (2) |
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281 | (1) |
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282 | (1) |
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Objective 2.8 Given a scenario, use common data destruction and disposal methods |
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283 | (3) |
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283 | (1) |
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283 | (1) |
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283 | (1) |
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284 | (1) |
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284 | (1) |
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Recycling and Repurposing Best Practices |
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284 | (1) |
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284 | (1) |
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Low-Level Formatting vs. Standard Formatting |
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285 | (1) |
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285 | (1) |
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285 | (1) |
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Certificate of Destruction or Recycling |
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285 | (1) |
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286 | (1) |
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286 | (1) |
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287 | (1) |
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Objective 2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks |
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287 | (9) |
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288 | (1) |
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Changing Default Passwords |
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288 | (1) |
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288 | (1) |
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289 | (1) |
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290 | (1) |
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Physical Placement/Secure Locations |
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290 | (1) |
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Dynamic Host Configuration Protocol Reservations |
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291 | (1) |
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Static Wide Area Network IP |
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291 | (1) |
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292 | (1) |
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292 | (1) |
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Wireless-Specific Security Settings |
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292 | (1) |
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Changing the Service Set Identifier |
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292 | (1) |
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293 | (1) |
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293 | (1) |
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293 | (1) |
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293 | (1) |
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294 | (1) |
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294 | (1) |
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295 | (1) |
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296 | (2) |
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296 | (1) |
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297 | (1) |
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Objective 2.10 Given a scenario, install and configure browsers and relevant security settings |
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298 | (9) |
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Browser Download/Installation |
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298 | (1) |
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298 | (1) |
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299 | (1) |
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300 | (1) |
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300 | (1) |
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301 | (1) |
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302 | (1) |
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302 | (3) |
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305 | (1) |
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306 | (1) |
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Sign-in/Browser Data Synchronization |
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306 | (1) |
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307 | (1) |
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307 | (4) |
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308 | (91) |
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399 | |
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3.0 Software Troubleshooting |
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311 | (44) |
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Objective 3.1 Given a scenario, troubleshoot common Windows OS problems |
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312 | (15) |
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Common Symptoms of Windows Problems |
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312 | (1) |
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312 | (1) |
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313 | (1) |
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313 | (1) |
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314 | (1) |
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315 | (1) |
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315 | (1) |
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316 | (1) |
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USB Controller Resource Warnings |
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316 | (1) |
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317 | (1) |
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No Operating System Found |
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317 | (1) |
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317 | (1) |
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318 | (1) |
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Common Troubleshooting Steps |
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319 | (1) |
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319 | (1) |
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320 | (1) |
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Uninstall/Reinstall/Update Applications |
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320 | (1) |
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320 | (1) |
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321 | (1) |
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321 | (1) |
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Repair/Restore/Reimage Windows |
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321 | (4) |
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325 | (1) |
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326 | (1) |
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327 | (2) |
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328 | (1) |
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328 | (1) |
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Objective 3.2 Given a scenario, troubleshoot common personal computer (PC) security issues |
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|
329 | (5) |
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329 | (1) |
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Unable to Access the Network |
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329 | (1) |
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330 | (1) |
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False Alerts Regarding Antivirus Protection |
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331 | (1) |
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Altered System or Personal Files |
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331 | (1) |
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Unwanted Notifications Within the OS |
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331 | (1) |
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331 | (1) |
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332 | (1) |
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333 | (1) |
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333 | (1) |
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333 | (1) |
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334 | (1) |
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334 | (1) |
|
|
335 | (1) |
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Objective 3.3 Given a scenario, use best practice procedures for malware removal |
|
|
335 | (4) |
|
Best-Practice Malware-Removal Process |
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336 | (3) |
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339 | (2) |
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340 | (1) |
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|
340 | (1) |
|
Objective 3.4 Given a scenario, troubleshoot common mobile OS and application issues |
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341 | (7) |
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|
341 | (1) |
|
Application Fails to Launch |
|
|
341 | (1) |
|
Application Fails to Close/Crashes |
|
|
341 | (1) |
|
Application/OS Fails to Update |
|
|
342 | (1) |
|
|
342 | (1) |
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|
343 | (1) |
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|
344 | (1) |
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|
345 | (2) |
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Screen Does Not Autorotate |
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|
347 | (1) |
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|
348 | (1) |
|
|
348 | (1) |
|
|
349 | (1) |
|
Objective 3.5 Given a scenario, troubleshoot common mobile OS and application security issues |
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|
349 | (3) |
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|
350 | (1) |
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|
350 | (1) |
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|
350 | (1) |
|
|
350 | (1) |
|
Bootleg/Malicious Application |
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351 | (1) |
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|
351 | (1) |
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352 | (3) |
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|
353 | (1) |
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354 | (1) |
|
4.0 Operational Procedures |
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|
355 | (82) |
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Objective 4.1 Given a scenario, implement best practices associated with documentation and support systems information management |
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356 | (8) |
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356 | (1) |
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|
356 | (1) |
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357 | (1) |
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|
357 | (1) |
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Clear and Concise Written Communication |
|
|
358 | (1) |
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|
359 | (1) |
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|
359 | (1) |
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|
359 | (1) |
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|
360 | (1) |
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|
360 | (1) |
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|
360 | (1) |
|
|
360 | (1) |
|
|
360 | (1) |
|
Network Topology Diagrams |
|
|
361 | (1) |
|
Regulatory and Compliance Requirements |
|
|
361 | (1) |
|
|
361 | (1) |
|
Standard Operating Procedures |
|
|
362 | (1) |
|
New-User Setup Checklists |
|
|
363 | (1) |
|
End-User Termination Checklists |
|
|
363 | (1) |
|
|
363 | (1) |
|
|
364 | (2) |
|
|
365 | (1) |
|
|
366 | (1) |
|
Objective 4.2 Explain basic change-management best practices |
|
|
366 | (4) |
|
Change Management Best Practices |
|
|
366 | (1) |
|
Documented Business Processes |
|
|
367 | (1) |
|
|
367 | (1) |
|
|
368 | (1) |
|
|
368 | (1) |
|
|
368 | (1) |
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|
368 | (2) |
|
|
370 | (2) |
|
|
371 | (1) |
|
|
372 | (1) |
|
Objective 4.3 Given a scenario, implement workstation backup and recovery methods |
|
|
372 | (7) |
|
|
373 | (1) |
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|
373 | (2) |
|
|
375 | (1) |
|
|
376 | (1) |
|
|
376 | (1) |
|
|
377 | (1) |
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|
377 | (2) |
|
|
379 | (2) |
|
|
379 | (1) |
|
|
380 | (1) |
|
Objective 4.4 Given a scenario, use common safety procedures |
|
|
381 | (8) |
|
Electrostatic Discharge Straps |
|
|
381 | (1) |
|
Electrostatic Discharge Mats |
|
|
382 | (1) |
|
|
382 | (1) |
|
|
383 | (1) |
|
|
383 | (1) |
|
|
384 | (1) |
|
Proper Component Handling and Storage |
|
|
385 | (1) |
|
|
386 | (1) |
|
|
386 | (1) |
|
Compliance with Government Regulations |
|
|
387 | (1) |
|
|
387 | (1) |
|
Disconnect Power Before Repairing a PC |
|
|
387 | (1) |
|
|
388 | (1) |
|
|
388 | (1) |
|
|
389 | (1) |
|
|
389 | (1) |
|
|
389 | (2) |
|
|
390 | (1) |
|
|
391 | (1) |
|
Objective 4.5 Summarize environmental impacts and local environmental controls |
|
|
391 | (5) |
|
Material Safety Data Sheet/Documentation for Handling and Disposal |
|
|
391 | (1) |
|
|
392 | (1) |
|
|
392 | (1) |
|
Proper Disposal of Other Devices and Assets |
|
|
393 | (1) |
|
Temperature, Humidity-Level Awareness, and Proper Ventilation |
|
|
393 | (1) |
|
Location/Equipment Placement |
|
|
393 | (1) |
|
|
394 | (1) |
|
|
394 | (1) |
|
Power Surges, Under-Voltage Events, and Power Failures |
|
|
395 | (1) |
|
|
396 | (1) |
|
|
396 | (1) |
|
|
397 | (1) |
|
Objective 4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts |
|
|
397 | (8) |
|
|
398 | (1) |
|
|
398 | (1) |
|
Inform Management/Law Enforcement as Necessary |
|
|
399 | (1) |
|
Copy of Drive (Data Integrity and Preservation) |
|
|
400 | (1) |
|
Documentation of the Incident |
|
|
400 | (1) |
|
Licensing/Digital Rights Management/End-User License Agreement |
|
|
401 | (1) |
|
|
402 | (1) |
|
Digital Rights Management |
|
|
403 | (1) |
|
|
403 | (1) |
|
|
403 | (2) |
|
|
405 | (1) |
|
|
405 | (2) |
|
|
406 | (1) |
|
|
407 | (1) |
|
Objective 4.7 Given a scenario, use proper communication techniques and professionalism |
|
|
407 | (4) |
|
Professional Appearance and Attire |
|
|
407 | (1) |
|
|
408 | (3) |
|
|
411 | (3) |
|
|
412 | (1) |
|
|
413 | (1) |
|
Objective 4.8 Identify the basics of scripting |
|
|
414 | (11) |
|
|
414 | (1) |
|
|
414 | (1) |
|
|
414 | (1) |
|
|
415 | (2) |
|
|
417 | (1) |
|
|
418 | (2) |
|
|
420 | (1) |
|
|
421 | (1) |
|
|
421 | (1) |
|
|
421 | (1) |
|
Installation of Applications |
|
|
422 | (1) |
|
|
423 | (1) |
|
Gathering of Information/Data |
|
|
423 | (1) |
|
|
423 | (1) |
|
Other Considerations When Using Scripts |
|
|
424 | (1) |
|
Unintentionally Introducing Malware |
|
|
424 | (1) |
|
Inadvertently Changing System Settings |
|
|
424 | (1) |
|
Browser or System Crashes Due to Mishandling of Resources |
|
|
424 | (1) |
|
|
425 | (2) |
|
|
426 | (1) |
|
|
427 | (1) |
|
Objective 4.9 Given a scenario, use remote access technologies |
|
|
427 | (8) |
|
|
427 | (1) |
|
|
427 | (2) |
|
|
429 | (1) |
|
Virtual Network Computing |
|
|
430 | (1) |
|
|
430 | (2) |
|
Remote Monitoring and Management |
|
|
432 | (1) |
|
Microsoft Remote Assistance |
|
|
432 | (1) |
|
|
433 | (1) |
|
Security Considerations of Each Access Method |
|
|
434 | (1) |
|
|
435 | (2) |
|
|
435 | (1) |
|
|
436 | (1) |
|
A About the Online Content |
|
|
437 | (4) |
|
|
437 | (1) |
|
Your Total Seminars Training Hub Account |
|
|
437 | (1) |
|
|
437 | (1) |
|
Single User License Terms and Conditions |
|
|
438 | (1) |
|
|
439 | (1) |
|
|
439 | (1) |
|
Mike's CompTIAA+ Video Training Sample |
|
|
440 | (1) |
|
TotalSims Sample for CompTIAA+ |
|
|
440 | (1) |
|
|
440 | (1) |
|
|
440 | (1) |
Index |
|
441 | |