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New World of Work: Shaping a Future that Helps People, Organizations and Our Societies to Thrive [Pehme köide]

  • Formaat: Paperback / softback, 400 pages, kõrgus x laius x paksus: 233x157x20 mm, kaal: 610 g
  • Ilmumisaeg: 03-Jun-2021
  • Kirjastus: Kogan Page Ltd
  • ISBN-10: 1398602094
  • ISBN-13: 9781398602090
  • Formaat: Paperback / softback, 400 pages, kõrgus x laius x paksus: 233x157x20 mm, kaal: 610 g
  • Ilmumisaeg: 03-Jun-2021
  • Kirjastus: Kogan Page Ltd
  • ISBN-10: 1398602094
  • ISBN-13: 9781398602090
Use this practical guide from the leading voice in the people profession to ensure your business and your workforce thrive in the new world of work.

Work has changed forever. How can HR and leaders adapt? How can they deal with the wellbeing and productivity crisis, address the skills gap and build better organizations? This book has the answer.

Written by a leading voice in the people profession, The New World of Work takes an evidence-based approach to provide practical advice on how the business and employees can succeed. It covers how to combat stalling productivity, poor wellbeing and the increase in mental health issues in the workplace as well as the need for agile learning, ways to close the skills gap and a refreshingly realistic look at the impact of technology. There is also essential discussion of job design, flexible working, diversity and inclusion (D&I) and how to engage both an ageing workforce and new Gen Z recruits. This book also includes guidance on how to build a business which is responsible, trustworthy and transparent, is based on the principles of 'good work' and is one that employees are proud to work for.

With global examples and case studies from private and public sector organizations, The New World of Work is the book that HR and business professionals need to seize the opportunity and allow both the business and its people to succeed.

Arvustused

"Few people have thought so long and hard about the future of work as Peter Cheese. His book offers a timely and comprehensive guide to the forces that will shape the work of tomorrow and lays down the challenge to all of us to help create a good work future." * Matthew Taylor, CEO, RSA, and author of the Taylor Review of Modern Working Practices * "Peter's considerable experience in the world of HR makes this book on the future of the workplace and workforce a must read." * Lord Mark Price, former MD of Waitrose, Founder of Engaging Business and WorkL, and Chairman of Fair Trade UK, Member of the House of Lords * "Peter Cheese's unique perch offers readers a thoughtful perspective on the changing world of work. His observations are astute; his predictions compelling; and recommendations impactful. With his insights, business and HR leaders will discover opportunity as they harness the uncertainty ahead." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group * "As a passionate advocate of equality in the Workplace, it is fantastic to see this book talk about the future of work and the challenges and the opportunities it will present. Everyone in business should read this. It opened my eyes to the future we all face." * Baroness Ruby McGregor-Smith, former CEO of Mitie Group, President of the British Chambers of Commerce, Member of the House of Lords * "Never has the pace of change in the world been so rapid. And while we can't be certain of the future, as Peter Cheese sets out in this book, we can shape it. The New World of Work is a compelling narrative of the factors at play and the principles at stake, and is a "must" read for policy makers, business people, educators, indeed for all of us, as it touches the heart of humanity and the skills we will all need to adapt and prosper in the future." * Sir Peter Estlin Former Lord Mayor of the City of London * "For anyone wanting to better understand and glean valuable insights into the future of work and its drivers, challenges and opportunities, this book hits the target. Importantly, it also offers a set of principles to help guide us to a better future of work." * Professor Chris Warhurst, Director of the Institute for Employment Research, Warwick University * "At a time of huge dislocation in the world of work this books provides context and ideas about how we adapt and adopt a new approach to work, workforce and workplace - a useful blueprint for all those working in an ambiguous time." * Helen Cook, Chief HR Officer, NatWest Group * "When someone with great leadership experience is generous enough to share his wisdom and knowledge with others, it provides a short cut for the rest of us in finding solutions to the complex challenges we face. Peter has been more than generous in this book. However, Peter does more than be generous. Peter shows the reader how to navigate through choppy seas whilst maintaining our integrity, our compassion and our sense of responsibility for leaving the world of work a better place for the next generation. It's a "must read" book for all who are bothered about being trustworthy leaders."" * Professor Veronica Hope Hailey, Director of Policy and Research, The Forward Institute, Professor Emeritus of Management Studies, University of Bath. * "Good work is central to fulfilled personal lives and successful organisations. Peter sets out the rationale for change along with practical insights to secure improved individual and organisational wellbeing." * Anne Sharp CBE, CEO Lincolns Inn and former CEO Acas * "Peter is a leader on Human Resources, CEO of the Chartered Institute of Personnel and Development, and Chair of the What Works Centre: What Works Wellbeing, He knows a great deal about people and work. Human capital and organisation are his passion, and he is a highly respected and recognised consultant, speaker and writer in the field. Writing this book in a Covid-engulfed world, he discusses major shifts in technology, globalisation, geopolitics, education and training, all amid economic uncertainty. The volatility and ambiguity of our current world is made clear. We are at the point of new era and this book helps us to understand what should guide us for the future." * Professor Dame Carol Black, former President of Royal College of Physicians, Principal of Newnham College Cambridge, senior government advisor on health and wellbeing *

Foreword xi
Acknowledgements xiv
01 A new era of work
1(14)
The fourth industrial revolution
1(2)
It is not just about technology
3(1)
A perfect storm?
4(1)
Managing in an increasingly uncertain world
5(3)
Known knowns - what we need to be addressing
8(1)
Some of the known unknowns - looking ahead
9(2)
Guiding principles for the future
11(2)
A collective and collaborative effort - time to step up
13(1)
Endnotes
14(1)
02 Economics and the economy
15(30)
A time of creative destruction and what crises teach us
16(3)
The longest bull market in history
19(2)
Short-termism and the profit motive
21(2)
Lack of investment in the future
23(1)
The real nature of our economies today
24(3)
Large, medium, small and micro enterprises
27(3)
How models of employment are changing
30(1)
The gig economy
30(2)
Employment and unemployment
32(3)
How ways of working are changing
35(1)
Understanding productivity
36(3)
The UK productivity puzzle
39(2)
In conclusion
41(1)
Endnotes
42(3)
03 Globalization and geopolitics
45(24)
Eras of industrialization from the past to the present
47(3)
The evolution of globalization
50(3)
From a bipolar world to a multipolar world
53(2)
Where is globalization headed now?
55(3)
How global interconnection helps standards of practice
58(2)
Populism and politics
60(1)
Era-defining changes - accelerated by the pandemic
61(3)
Tribalism and individual politics
64(2)
In conclusion
66(1)
Endnotes
67(2)
04 Social and demographic change
69(32)
A growing crisis of trust
70(4)
Going beyond virtue signalling - from words to action
74(1)
Trust what you know - importance of evidence and transparency
75(1)
Increasing inequalities undermining trust and impacting social cohesion
76(3)
The economics of inequality
79(1)
Government actions and policy interventions
80(2)
Understanding pay gaps
82(3)
Equality of opportunity
85(1)
The impact of demographic trends
86(3)
Migration rates and ethnic diversity
89(2)
The rise of the new generations - the 5G workforce
91(4)
Rising intergenerational tensions?
95(2)
In conclusion
97(1)
Endnotes
97(4)
05 Technology: Automation, Al and beyond
101(24)
Technology powering the fourth industrial revolution
102(2)
A new era driven by data and artificial intelligence
104(2)
How new technologies are impacting organizations and business models
106(2)
Are robots coming after our jobs?
108(2)
Technology improving people's performance at work
110(2)
Virtual reality vs real life
112(2)
Social media - from word of mouth to world of mouth
114(2)
Looking further out - Utopia or dystopia
116(4)
Regulation and education
120(2)
In conclusion
122(1)
Endnotes
122(3)
06 Education and learning
125(37)
Understanding skills gaps and the imperative for change
126(3)
What skills are really needed for the future
129(4)
Digital and technology skills
133(1)
Will our systems of education meet the needs of the changing world of work?
134(4)
The rise and rise of higher education
138(2)
The payback for degree-level education - the need for a balanced debate
140(2)
Alternative educational routes - vocational education and training
142(4)
Do we have too many types of qualification?
146(1)
The case for strengthening non-degree post-secondary education and learning through the FE sector
147(1)
New models for education - the disruptors
148(2)
Corporate universities
150(2)
Corporate investments in skills development
152(2)
Understanding the value of learning and training
154(3)
In conclusion
157(1)
Endnotes
158(4)
07 Focusing on the right things
162(35)
What gets measured gets done
163(1)
Measuring the big things
164(2)
Life satisfaction, purpose and wellbeing
166(2)
Gross National Happiness - is it for real?
168(2)
Gross National Wellbeing
170(3)
Acknowledging business responsibilities to all stakeholders
173(2)
Towards broader corporate reporting and governance
175(2)
Progress and changes in corporate regulation and standards
177(3)
Importance and challenge of measuring people
180(2)
Regulatory approaches to reporting on people
182(2)
Improving diversity and opportunity - does regulatory reporting work?
184(2)
Representation of men and ethnic minorities at senior levels
186(3)
What about quotas?
189(2)
Top executive pay and reward - is this part of the problem?
191(2)
In conclusion
193(1)
Endnotes
194(3)
08 Building responsible business
197(25)
Framing corporate responsibility and intent through purpose
198(4)
Why are values important?
202(2)
CSR - doing well by doing good
204(5)
People-centric cultures
209(1)
Inclusion and diversity as drivers of good business
210(1)
The power of empowerment
211(2)
The importance of listening and speak-up cultures
213(2)
Good corporate governance
215(3)
Board constitution and diversity
218(1)
In conclusion
219(1)
Endnotes
220(2)
09 Leadership for the future
222(30)
What is leadership - is it different from management?
224(1)
A brief history of leadership models - are they helpful?
225(2)
What and how we learn from crises
227(4)
What we must take forwards from here - the mindsets and capabilities leaders will really need
231(2)
Importance of evidence and measuring the right things
233(2)
Key metrics and the balanced scorecard
235(2)
Leading from principles - a 21st-century model of compassion and safety
237(1)
Developmental models of leadership - navigating the uncertain and thinking systemically
238(4)
Building leadership capabilities
242(2)
Talking it through - open leadership
244(2)
Judgements and ethical decision-making
246(2)
In conclusion
248(1)
Endnotes
249(3)
10 People strategy at the heart of business strategy
252(24)
People and organizational strategy, and HR
253(2)
People and organization strategy versus HR strategy
255(2)
Core competencies and strategic workforce planning
257(2)
Talent sourcing and recruitment - diversity
259(2)
What the pandemic has changed in talent sourcing and recruitment
261(1)
Starting recruitment with the young - working with education
262(2)
Borrowing talent and skills
264(2)
Crowdsourcing talent and skills
266(1)
Acquiring capabilities through M&A
267(1)
Productivity and performance
268(2)
Optimizing the organization
270(2)
Voice and empowerment as organizing principles
272(2)
In conclusion
274(1)
Endnotes
274(2)
11 Good work as a goal
276(38)
Our working lives and what is important as good work
277(1)
Are we working harder?
278(1)
Engagement as a way of understanding good work
279(2)
Understanding the drivers of engagement
281(3)
Giving people voice in the workplace
284(2)
Seeing engagement in a wider context
286(1)
What have been the trends in engagement?
287(3)
The principles of job quality and movement towards good work
290(4)
Surveying job quality and working lives in the UK
294(1)
Use of skills at work
295(2)
Design of jobs and work
297(2)
Humans working together with automation
299(1)
The issues of bias - keeping our values and ethics front and centre
300(2)
The opportunity of flexible working
302(4)
Giving people more choice - unlimited holidays
306(1)
How we use our time
307(2)
Flexible careers
309(1)
In conclusion
310(1)
Endnotes
311(3)
12 The agile learning organization
314(20)
Becoming an agile learning organization
315(4)
Importance of a learning philosophy and vision
319(1)
Methods of learning and how they are changing
320(2)
Evolving learning effectiveness through evidence and the next generations of digital learning
322(1)
The evolution of learning technologies
323(2)
The outcomes of learning and how should they be measured
325(3)
Making training and learning inclusive
328(2)
Implications for corporate learning and development functions
330(2)
In conclusion
332(1)
Endnotes
333(1)
13 Wellbeing as an outcome
334(24)
What actually is wellbeing?
335(2)
The drivers of wellbeing in the workplace
337(2)
Physical safety and wellbeing and the outcomes of the pandemic
339(1)
The importance of understanding stress
340(2)
The growing mental wellbeing challenge
342(2)
Impact of crises on mental health and wellbeing - the long shadow
344(1)
Managing stress and supporting wellbeing in the workplace
345(3)
Improving mental wellbeing through work
348(1)
The importance of sleep
348(1)
Financial wellbeing and the issue of in-work poverty
349(3)
How organizations can support the financial wellbeing of their people
352(2)
A broader understanding of wellbeing in an online world
354(1)
In conclusion
355(1)
Endnotes
355(3)
14 #WTF: What's the future?
358(17)
Pulling it all together
359(1)
How do people view the future of work?
360(2)
Principles, evidence and outcomes
362(3)
A scenario of scenarios
365(2)
Common themes from scenario planning
367(2)
Different forms of our economies for the future
369(1)
Some reasonable hopes and expectations for the future of work
370(3)
What work should really mean to us
373(1)
Endnotes
374(1)
Index 375
Peter Cheese is Chief Executive of the Chartered Institute of Personnel and Development (CIPD), the professional body for HR and people development. He is also Chair of the What Works Centre for Wellbeing. Based in London, UK, he writes and speaks widely on the themes of the future of work, and engages with politicians, policy makers, academics, business leaders and leaders in the people profession. Prior to the CIPD, he was Chair of the Institute of Leadership and Management after a long career at Accenture where he led the global consulting practice in people and organisation.