1. Lead, Manage and Follow
2. Liability, Malpractice, and Negligence
3. Making Decisions and Solving Problems
4. Understanding Healthcare Organizations
5. Cultural Diversity
6. Power, Politics and Influence
7. Managing Information and Technology
8. Managing Costs and Budgets
9. Care Delivery Strategies
10. Staffing and Scheduling
11. Selecting, Developing and Evaluating Staff
12. Strategic Planning, Goal Setting and Marketing
13. Leading Change
14. Building Teams
15. Communication from a Leadership Perspective
16. Collective Action
17. Managing Quality and Risk
18. Translating Research into Practice
19. Consumer Relationships
20. Conflict
21. Delegation
22. Managing Personal and Personnel Problems
23. Role Transition
24. Self-Management
25. Career Management
26. Thriving for the Future
Staffing Supplement
Bibliography