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Office Administration for CSEC® Examinations [Pehme köide]

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  • Formaat: Paperback / softback, 304 pages, kõrgus x laius x paksus: 276x219x15 mm, kaal: 775 g
  • Sari: CSEC Business
  • Ilmumisaeg: 05-Dec-2011
  • Kirjastus: Macmillan Education
  • ISBN-10: 0230029485
  • ISBN-13: 9780230029484
Teised raamatud teemal:
Office Administration for CSEC® ExaminationsSuurem pilt
  • Formaat: Paperback / softback, 304 pages, kõrgus x laius x paksus: 276x219x15 mm, kaal: 775 g
  • Sari: CSEC Business
  • Ilmumisaeg: 05-Dec-2011
  • Kirjastus: Macmillan Education
  • ISBN-10: 0230029485
  • ISBN-13: 9780230029484
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780230029484.html
Office Administration for CSEC (R) Examinations is a comprehensive text for Caribbean students. This new, full-colour text from Macmillan offers comprehensive coverage of the latest CSEC syllabus. It has been developed by highly experienced Caribbean teachers, supported by a team of advisers from the Caribbean and the UK.
List of figures and tables
viii
Series preface xiii
About this book xiiv
1 Office orientation
1(28)
Functions of the office
2(1)
Functional areas and departments
3(1)
Organization structure
4(6)
Centralization and decentralization
10(1)
Office layout
11(2)
Virtual office (e-workplace)
13(1)
Ergonomics
13(3)
Equipment used in the office
16(5)
Human relationships
21(1)
Entry-level positions
22(7)
Summary
25(1)
Answers to ITQs
25(1)
Examination-style questions
26(3)
2 Communication
29(34)
The importance of communication
30(1)
What is communication?
30(1)
The communication process
30(1)
Characteristics of good communication
31(1)
Barriers to effective communication
31(1)
Methods of communication
31(1)
Factors affecting the selection of communication channels
32(1)
Communication flow
33(1)
Communication climate
34(1)
Types of communication barrier
35(1)
Decision-making business structures
36(1)
Written communication
37(6)
Oral communication
43(7)
Internal communication links
50(1)
Telecommunication media
50(2)
Visual communication
52(1)
Post Office
53(1)
Electronic mail
54(1)
Mail room
55(3)
Classifications of mail service offered by the Post Office
58(5)
Summary
59(1)
Answers to ITQs
59(1)
Examination-style questions
60(3)
3 Recruitment and orientation
63(20)
Sources of job information
64(2)
Seeking employment
66(1)
Making applications
67(5)
Interview
72(2)
Types of letter
74(3)
Orientation
77(1)
Developing a portfolio
78(1)
The work environment
78(1)
Labour laws
78(5)
Summary
79(1)
Answers to ITQs
79(1)
Examination-style questions
80(3)
4 Records and information management
83(26)
What is records management?
84(1)
Importance of records management
84(1)
Classifying records
84(1)
Records lifecycle
85(1)
The File Clerk
86(1)
Filing procedures
87(1)
Classifications of records management systems
87(7)
Cross-referencing
94(1)
File charge-out systems and follow-up procedures
95(1)
Tickler system
96(1)
Colours as indicators
96(1)
Retention periods
96(2)
Laws governing access to and retention of documents
98(1)
Filing equipment and supplies
99(4)
Centralized control and decentralized control
103(6)
Summary
104(1)
Answers to ITQs
105(1)
Examination-style questions
106(3)
5 Reception and hospitality
109(19)
The reception area
109(1)
What makes a good reception area?
110(1)
Attributes and qualities of a good receptionist
111(1)
Duties of the receptionist
112(16)
Summary
124(1)
Answers to ITQs
125(1)
Examination-style questions
125(3)
6 Meetings
128(15)
Reasons for holding meetings
129(1)
Types of meeting
129(1)
Formal meetings
129(2)
Informal meetings
131(1)
Articles of association
131(1)
Functions of main personnel at a meeting
131(1)
Robert's Rules of Order
132(1)
Seating arrangements
133(1)
Requisites of a valid meeting
134(1)
Meeting documents
135(3)
Voting at a meeting
138(1)
Follow-up procedures related to decisions
138(5)
Summary
139(1)
Answers to ITQs
140(1)
Examination-style questions
141(2)
7 Travel arrangements
143(20)
Making travel arrangements
144(1)
The Travel Department
144(1)
Travel agency
144(1)
Air travel arrangements
144(1)
Car rental arrangements
145(1)
Hotel arrangements
146(1)
Itineraries
147(1)
Scheduling appointments
148(1)
Travel folder
148(1)
Time zones
149(1)
24-hour time
150(1)
12-hour time
151(1)
Converting from 12-hour/am/pm time to 24-hour time
152(1)
Travel schedules
152(2)
Airline designators
154(1)
Airport codes
154(1)
Special regulations for air travel
155(1)
Documents required for travel
156(1)
Monetary instruments used in travel
157(6)
Summary
159(1)
Answers to ITQs
159(1)
Examination-style questions
160(3)
8 Human resources management
163(23)
The Human Resources Department
164(1)
Functions of the Human Resources Department
164(1)
Recruitment and selection of new employees
164(5)
Training
169(1)
Orientation
170(1)
Appraisal and evaluation of employees
171(1)
Staff welfare
172(1)
Promotion, transfers, layoffs and dismissals
172(2)
Deployment of staff
174(1)
The Human Resources Clerk
174(1)
Benefits of legislation related to staff welfare
175(1)
Collective bargaining
176(1)
Employees' rights
176(1)
Expectations of employee and employer
176(1)
Maintenance of records used in the Human Resources Department
177(2)
Leave
179(1)
Labour turnover
180(6)
Summary
182(1)
Answers to ITQs
182(2)
Examination-style questions
184(2)
9 Accounts and financial services
186(31)
Role and functions of the Accounts Office
187(1)
Preparation of payroll
187(6)
Collection of accounts
193(1)
Credit control
193(1)
Preparation of audit
193(1)
The Accounts Clerk
194(1)
Financial institutions
194(3)
Banking
197(1)
Services provided by banks
197(1)
Types of bank account
197(1)
Payments through financial institutions
198(5)
Bank statement of account
203(1)
Bank reconciliation statement
204(2)
Petty cash
206(2)
Hardware resources
208(1)
Software resources
209(8)
Summary
209(1)
Answers to ITQs
210(2)
Examination-style questions
212(5)
10 Procurement and inventory management
217(19)
Procurement functions
218(1)
What to purchase?
218(1)
How much to purchase?
218(1)
When to purchase?
219(1)
Who to purchase from?
219(1)
Liaising with other departments and offices
219(1)
Terminology and abbreviations used in purchasing
220(1)
The Purchasing Clerk
221(1)
Steps in the procurement process
222(1)
Purchase order form
223(1)
Acknowledgement of order
224(1)
E-commerce
225(1)
Stock
226(10)
Summary
231(1)
Answers to ITQs
232(1)
Examination-style questions
233(3)
11 Sales, marketing and customer service
236(23)
Functions of the Sales and Marketing Offices
237(1)
Sales Office functions
238(2)
The Sales Clerk
240(1)
The Marketing Office
241(1)
Functions of the Marketing Office
241(5)
The Marketing Office Clerk
246(1)
The Customer Service Department
247(2)
Equipment used in the Sales and Marketing Offices
249(2)
Types of discount
251(2)
Documents used in the Sales and Marketing Offices
253(6)
Summary
255(1)
Answers to ITQs
256(1)
Examination-style questions
256(3)
12 Operations, Despatch and Transport Offices
259(22)
Functions of the Operations Office
259(2)
Protecting workers and the environment
261(1)
Functions of the Factory Office
261(2)
Technology in production
263(1)
Methods of production
264(1)
Duties of the Factory Office Clerk
265(2)
Documents used in the Operations Office
267(3)
Functions of the Despatch Office
270(1)
Duties of the Despatch Office Clerk
271(1)
Functions of the Transport Office
271(1)
Duties of the Transport Office Clerk
272(1)
Liaising with other departments
272(1)
Documents used in the Despatch and Transport Offices
273(8)
Summary
278(1)
Answers to ITQs
278(1)
Examination-style questions
278(3)
13 Guidelines for preparing the School-Based Assessment
281(5)
The project
281(1)
Criterion 1 Preparation
281(2)
Criterion 2 Gathering data
283(1)
Criterion 3 Presentation
284(2)
Answers to multiple choice questions 286(1)
Index 287
Office Administration for CSEC ® Examinations is a comprehensive text for Caribbean students. This full-colour text from Macmillan offers comprehensive coverage of the latest CSEC ® syllabus. It has been developed by highly experienced Caribbean teachers, supported by a team of advisers from the Caribbean and the UK.

The book includes clear, thorough explanations of key topics and concepts, real-life Caribbean examples based on students lives and experiences, In-Text Questions and examination practice questions at the end of each chapter. The material is presented in a variety of ways which is designed to engage students, keep them on task and improve learning.



Key features:



Provides full coverage of syllabus as shown in the list of objectives at the start of each chapter

Concept maps at the start of each chapter to define the scope of the topic and to establish links within the topic

Clear and concise explanations of topics, with illustrations and examples based on students life experiences aids understanding and recall

Material is presented in a variety of ways text, tables, diagrams and charts to accommodate students with different learning styles

Includes different assessment methods multiple choice questions, short answer questions and essay-type questions to prepare students for real examination conditions

Provides step-by-step guidance for the SBA component how to choose a topic, formulating a topic statement and suggestions for SBAs. There is a sample SBA with tips and a section on how to earn marks in this component