The design of office and organizational information systems involves a series of interdisciplinary and complex activities based on database, software engineering, information systems, artificial intelligence, and organizational theory techniques. Papers in this volume focus on the need for a theory on which to base design decisions, and on the need for computer-based design tools in office information systems (OIS) design. A range of problems encountered by people working on the development of OIS, both in users' and research organizations, are addressed.
1. Introduction. Problems in Office System Design (A.A. Verrijn-Stuart).
Iterative Design and Adaptive Maintenance of Knowledge-Based Office Systems
(S. Hagglund).
2. Design Support Environments. OIDA: OIS Design Aids (N.
Dachouffe, R. Lesuisse). Office Procedure Knowledge Base for Organizational
Office Work Support (H. Ishii, K. Kubota). A Comprehensive Approach to
Modeling Office Organization and Support Technology (D.W. Conrath, V. De
Antonellis, C. Simone).
3. Design Support Tools. A Knowledge Representation
Approach to Architecture Specification in OIS Design (D. Castelli, C.
Meghini, D. Musto). An Approach to Distributed Conceptual Design of Office
Systems (M.G. Fugini, S. Pozzi). TP Nets: A Computer Based Tool for Office
System Design (G.H. Masapati, G.M. White).
4. Intelligent Offices. A Proposal
for Incorporating Rules in ODA-Documents (J. Yang). Exceptions and OIS (E.
Auramaki, M. Leppanen). Service Interface Approach in Distributed Loosely
Coupled Information Systems (H. Hammainen, J. Alasuvanto, H. Arppe).
5.
Modelling Activities. An Ontological Foundation for Information Systems
Design Theory (Y. Wand). A Language and Method for Constructing and
Validating Conceptual Models of OIS (V. Karakostas, P. Loucopoulos). Deadlock
Freeness and Consistency in a Conversational System (G. Woetzel, T.
Kreifelts).
6. Interfaces for Designers and for Users. An Interface for the
Specification of Office Activities (D.E. Mahling, W.B. Croft). Multimedia
Office System Interface Design using a UIMS (P. Constantopoulos et al.).
Specifying Office Tasks by Example (T. Mosser, P. Di Felice, F. Lochovsky). A
System for the Automatic Reading of Printed Documents (C. Paoli, M.T.
Pareschi).
7. Panel Presentations. Plan-Based Design Methodologies (A.
Araya). Developments in User-Centered Design (J. Bennett).
