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Operations Strategy 6th edition [Pehme köide]

  • Formaat: Paperback / softback, 512 pages, kõrgus x laius x paksus: 244x188x18 mm, kaal: 880 g
  • Ilmumisaeg: 26-Dec-2019
  • Kirjastus: Pearson Education Limited
  • ISBN-10: 1292317841
  • ISBN-13: 9781292317847
  • Formaat: Paperback / softback, 512 pages, kõrgus x laius x paksus: 244x188x18 mm, kaal: 880 g
  • Ilmumisaeg: 26-Dec-2019
  • Kirjastus: Pearson Education Limited
  • ISBN-10: 1292317841
  • ISBN-13: 9781292317847

Get clear, well-structured and engaging insights into the topic of operations strategy

 

Operations Strategy, 6th Edition, by Slack and Lewis, builds on concepts from strategic management, operations management, marketing and HRM. The text encourages a thorough understanding of operations strategy, exploring key activities, decisions and processes adopted by a broad range of organisations in different sectors, making it the ideal text for MBA students, upper-level undergraduates, postgraduates and executives. Operations strategy is fundamental to the success of any organisation and a major source of competitive advantage. The way an organisation manages their operations strategically can have a huge impact on its prospects whether large or small, for-profit or not-for-profit, in the services or manufacturing sector, international or local.

 

New to this edition:

  • A brand new chapter on socially responsible operations strategy

  • New and updated ‘boxed’ examples within the text, addressing current trends and themes plus an additional integrative case at the end of the book

  • A new overarching framework providing a clearer indication of the positioning of each chapter in the subject

  • Coverage of new and emerging topics, including ideas such as ethical globalization and the social license to operate, the merging of products and services and the nature of operations strategy decision-making, including decision-making under uncertainty and strategy mapping

  • Greater coverage of technology, including the increasing importance of process technologies, drivers of the adoption of new technologies and classifying technologies by their primary capabilities

Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and an Associate Fellow of Said Business School, Oxford. He is an educator, consultant and writer with wide experience in many sectors.

Michael Lewis is Professor of Operations and Supply Management and Head of the Information, Decisions and Operations Group at Bath School of Management. He has teaching, research and consultancy experience with a broad range of public and private sector organisations.

 

 

Pearson, the world’s learning company.

 

 

 

 

  

 



Operations Strategy, 6th Edition, by Slack and Lewis, builds on concepts from strategic management, operations management, marketing and HRM. The text encourages a thorough understanding of operations strategy, exploring key activities, decisions and processes adopted by a broad range of organisations in different sectors, making it the ideal text for MBA students, upper-level undergraduates, postgraduates and executives. Operations strategy is fundamental to the success of any organisation and a major source of competitive advantage. The way an organisation manages their operations strategically can have a huge impact on its prospects whether large or small, for-profit or not-for-profit, in the services or manufacturing sector, international or local.
List of figures, tables and exhibits from case studies xi
Preface xxi
Authors' acknowledgements xxvi
Publisher's acknowledgements xxvii
Chapter 1 An introduction to operations strategy 1(49)
Introduction
1(1)
Why is operations excellence fundamental to strategic success?
2(6)
What is operations strategy and how is it different from operations management?
8(5)
How should operations strategy reflect overall strategy (top-down)?
13(2)
How do the requirements of the market influence operations strategy (outside-in)?
15(4)
How can operations strategy learn from operational experience (bottom-up)?
19(10)
What is the difference between the 'content' and the 'process' of operations strategy?
29(9)
How are operations strategy decisions made?
38(8)
Summary answers to key questions
46(2)
Further reading
48(1)
Notes on the chapter
48(2)
Chapter 2 Operations performance 50(41)
Introduction
50(1)
What is meant by operations performance?
51(5)
How is operations performance judged at a societal level?
56(3)
How is operations performance judged at a strategic level?
59(3)
How is operations performance judged at an operational level?
62(12)
Does the relative importance of performance objectives vary over time?
74(2)
Do operations performance objectives trade-off against each other?
76(5)
What are the advantages and disadvantages of focused operations?
81(6)
Summary answers to key questions
87(2)
Further reading
89(1)
Notes on the chapter
89(2)
Chapter 3 Socially responsible operations strategy 91(28)
Introduction
91(1)
What is corporate social responsibility?
92(2)
How does the environmental dimension of CSR affect operations strategy?
94(4)
How does the social dimension of CSR affect operations strategy?
98(4)
How does the economic dimension of CSR affect operations strategy?
102(2)
How does the stakeholder dimension of CSR affect operations strategy?
104(5)
How does the voluntary dimension of CSR affect operations strategy?
109(3)
How can operations managers analyse CSR issues?
112(3)
Summary answers to key questions
115(2)
Selected further reading
117(1)
Notes on the chapter
117(2)
Chapter 4 Capacity strategy 119(33)
Introduction
119(1)
What is capacity strategy?
120(1)
How much capacity should an operation have?
121(10)
How many separate sites should an operation have?
131(2)
What issues are important when changing capacity levels?
133(8)
What tasks should be allocated to sites?
141(1)
Where should capacity be located?
142(7)
Summary answers to key questions
149(2)
Further reading
151(1)
Notes on the chapter
151(1)
Chapter 5 Purchasing and supply strategy 152(41)
Introduction
152(1)
What is purchasing and supply strategy?
153(10)
What should we do and what should we buy?
163(5)
What is the role of contracts and/or relationships?
168(9)
How do we manage supply dynamics?
177(6)
How do we manage supply networks over time?
183(5)
How do we manage supply chain risks?
188(2)
Summary answers to key questions
190(2)
Further reading
192(1)
Notes on the chapter
192(1)
Chapter 6 Process technology strategy 193(42)
Introduction
193(1)
What is process technology strategy and why is it getting more important?
194(8)
How can process technology be characterised?
202(4)
How do market volume and variety influence process technology?
206(11)
How can process technology be evaluated strategically?
217(13)
Summary answers to key questions
230(3)
Further reading
233(1)
Notes on the chapter
233(2)
Chapter 7 Improvement strategy 235(42)
Introduction
235(1)
What are the different approaches to improvement?
235(13)
How do the needs of the market direct the ongoing development of operations processes?
248(12)
How can the ongoing management and control of operations be harnessed to develop their capabilities?
260(11)
What can operations do to deploy their capabilities into the market?
271(2)
Summary answers to key questions
273(2)
Further reading
275(1)
Notes on the chapter
275(2)
Chapter 8 Product and service development and organisation 277(34)
Introduction
277(1)
What is the relationship between innovation, design and creativity?
277(4)
Why is the way in which companies develop their products and services so important?
281(6)
What process do companies use to develop products and services?
287(8)
How should the effectiveness of the product and service development process be judged in terms of fulfilling market requirements?
295(4)
What operations resource-based decisions define a company's product and service development strategy?
299(9)
Summary answers to key questions
308(1)
Further reading
309(1)
Notes on the chapter
310(1)
Chapter 9 The process of operations strategy - formulation and implementation 311(34)
Introduction
311(1)
What is the 'formulation' of operations strategy?
312(4)
What is involved in maintaining alignment over time?
316(8)
What analysis is needed for formulation?
324(8)
What is operations strategy implementation?
332(3)
Who can be responsible for implementation?
335(7)
Summary answers to key questions
342(1)
Further reading
343(1)
Notes on the chapter
344(1)
Chapter 10 The process of operations strategy - monitoring and control 345(115)
Introduction
345(1)
What are the differences between operational and strategic monitoring and control?
346(4)
How is progress towards strategic objectives tracked?
350(5)
How can the monitoring and control process attempt to control risks?
355(8)
How does learning contribute to strategic control?
363(8)
Summary answers to key questions
371(2)
Further reading
373(1)
Notes on the chapter
373(2)
Topics covered in case studies
375(2)
List of case studies
377(2)
Aarens Electronic
379(4)
Aztec Component Supplies
383(2)
Carglass®: building and sustaining a customer-centric organisation
385(14)
Clever Consulting
399(2)
Delta Synthetic Fibres (DSF)
401(6)
Developing 'Savory Rosti-crisps' at Dreddo Dan's
407(4)
Disneyland Resort Paris
411(7)
Dresding Medical
418(2)
Hagen Style
420(2)
Hartford Building Society: to measure, or not to measure?
422(6)
Holmart and Wersa: the food waste partnership
428(5)
McDonald's: half a century of growth
433(6)
Ontario Facilities Equity Management (OFEM)
439(4)
Slagelse Industrial Services (SIS)
443(3)
The Thought Space partnership
446(3)
Turnround at the Preston Plant
449(4)
Zara's operating model
453(5)
Zentrill
458(2)
Index 460
Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and an Associate Fellow of Said Business School, Oxford. He is an educator, consultant and writer with wide experience in many sectors.

 

 

Michael Lewis is Professor of Operations and Supply Management and Head of the Information, Decisions and Operations Group at Bath School of Management. He has teaching, research and consultancy experience with a broad range of public and private sector organisations.