List of figures, tables and exhibits from case studies |
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xi | |
Preface |
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xxi | |
Authors' acknowledgements |
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xxvi | |
Publisher's acknowledgements |
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xxvii | |
Chapter 1 An introduction to operations strategy |
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1 | (49) |
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1 | (1) |
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Why is operations excellence fundamental to strategic success? |
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2 | (6) |
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What is operations strategy and how is it different from operations management? |
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8 | (5) |
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How should operations strategy reflect overall strategy (top-down)? |
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13 | (2) |
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How do the requirements of the market influence operations strategy (outside-in)? |
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15 | (4) |
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How can operations strategy learn from operational experience (bottom-up)? |
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19 | (10) |
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What is the difference between the 'content' and the 'process' of operations strategy? |
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29 | (9) |
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How are operations strategy decisions made? |
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38 | (8) |
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Summary answers to key questions |
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46 | (2) |
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48 | (1) |
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48 | (2) |
Chapter 2 Operations performance |
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50 | (41) |
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50 | (1) |
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What is meant by operations performance? |
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51 | (5) |
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How is operations performance judged at a societal level? |
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56 | (3) |
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How is operations performance judged at a strategic level? |
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59 | (3) |
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How is operations performance judged at an operational level? |
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62 | (12) |
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Does the relative importance of performance objectives vary over time? |
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74 | (2) |
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Do operations performance objectives trade-off against each other? |
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76 | (5) |
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What are the advantages and disadvantages of focused operations? |
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81 | (6) |
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Summary answers to key questions |
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87 | (2) |
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89 | (1) |
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89 | (2) |
Chapter 3 Socially responsible operations strategy |
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91 | (28) |
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91 | (1) |
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What is corporate social responsibility? |
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92 | (2) |
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How does the environmental dimension of CSR affect operations strategy? |
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94 | (4) |
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How does the social dimension of CSR affect operations strategy? |
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98 | (4) |
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How does the economic dimension of CSR affect operations strategy? |
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102 | (2) |
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How does the stakeholder dimension of CSR affect operations strategy? |
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104 | (5) |
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How does the voluntary dimension of CSR affect operations strategy? |
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109 | (3) |
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How can operations managers analyse CSR issues? |
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112 | (3) |
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Summary answers to key questions |
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115 | (2) |
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117 | (1) |
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117 | (2) |
Chapter 4 Capacity strategy |
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119 | (33) |
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119 | (1) |
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What is capacity strategy? |
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120 | (1) |
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How much capacity should an operation have? |
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121 | (10) |
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How many separate sites should an operation have? |
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131 | (2) |
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What issues are important when changing capacity levels? |
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133 | (8) |
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What tasks should be allocated to sites? |
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141 | (1) |
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Where should capacity be located? |
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142 | (7) |
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Summary answers to key questions |
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149 | (2) |
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151 | (1) |
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151 | (1) |
Chapter 5 Purchasing and supply strategy |
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152 | (41) |
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152 | (1) |
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What is purchasing and supply strategy? |
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153 | (10) |
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What should we do and what should we buy? |
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163 | (5) |
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What is the role of contracts and/or relationships? |
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168 | (9) |
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How do we manage supply dynamics? |
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177 | (6) |
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How do we manage supply networks over time? |
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183 | (5) |
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How do we manage supply chain risks? |
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188 | (2) |
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Summary answers to key questions |
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190 | (2) |
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192 | (1) |
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192 | (1) |
Chapter 6 Process technology strategy |
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193 | (42) |
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193 | (1) |
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What is process technology strategy and why is it getting more important? |
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194 | (8) |
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How can process technology be characterised? |
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202 | (4) |
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How do market volume and variety influence process technology? |
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206 | (11) |
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How can process technology be evaluated strategically? |
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217 | (13) |
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Summary answers to key questions |
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230 | (3) |
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233 | (1) |
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233 | (2) |
Chapter 7 Improvement strategy |
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235 | (42) |
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235 | (1) |
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What are the different approaches to improvement? |
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235 | (13) |
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How do the needs of the market direct the ongoing development of operations processes? |
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248 | (12) |
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How can the ongoing management and control of operations be harnessed to develop their capabilities? |
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260 | (11) |
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What can operations do to deploy their capabilities into the market? |
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271 | (2) |
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Summary answers to key questions |
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273 | (2) |
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275 | (1) |
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275 | (2) |
Chapter 8 Product and service development and organisation |
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277 | (34) |
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277 | (1) |
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What is the relationship between innovation, design and creativity? |
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277 | (4) |
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Why is the way in which companies develop their products and services so important? |
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281 | (6) |
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What process do companies use to develop products and services? |
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287 | (8) |
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How should the effectiveness of the product and service development process be judged in terms of fulfilling market requirements? |
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295 | (4) |
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What operations resource-based decisions define a company's product and service development strategy? |
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299 | (9) |
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Summary answers to key questions |
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308 | (1) |
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309 | (1) |
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310 | (1) |
Chapter 9 The process of operations strategy - formulation and implementation |
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311 | (34) |
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311 | (1) |
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What is the 'formulation' of operations strategy? |
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312 | (4) |
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What is involved in maintaining alignment over time? |
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316 | (8) |
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What analysis is needed for formulation? |
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324 | (8) |
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What is operations strategy implementation? |
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332 | (3) |
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Who can be responsible for implementation? |
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335 | (7) |
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Summary answers to key questions |
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342 | (1) |
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343 | (1) |
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344 | (1) |
Chapter 10 The process of operations strategy - monitoring and control |
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345 | (115) |
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345 | (1) |
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What are the differences between operational and strategic monitoring and control? |
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346 | (4) |
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How is progress towards strategic objectives tracked? |
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350 | (5) |
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How can the monitoring and control process attempt to control risks? |
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355 | (8) |
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How does learning contribute to strategic control? |
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363 | (8) |
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Summary answers to key questions |
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371 | (2) |
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373 | (1) |
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373 | (2) |
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Topics covered in case studies |
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375 | (2) |
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377 | (2) |
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379 | (4) |
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383 | (2) |
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Carglass®: building and sustaining a customer-centric organisation |
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385 | (14) |
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399 | (2) |
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Delta Synthetic Fibres (DSF) |
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401 | (6) |
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Developing 'Savory Rosti-crisps' at Dreddo Dan's |
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407 | (4) |
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411 | (7) |
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418 | (2) |
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420 | (2) |
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Hartford Building Society: to measure, or not to measure? |
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422 | (6) |
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Holmart and Wersa: the food waste partnership |
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428 | (5) |
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McDonald's: half a century of growth |
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433 | (6) |
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Ontario Facilities Equity Management (OFEM) |
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439 | (4) |
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Slagelse Industrial Services (SIS) |
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443 | (3) |
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The Thought Space partnership |
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446 | (3) |
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Turnround at the Preston Plant |
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449 | (4) |
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453 | (5) |
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458 | (2) |
Index |
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460 | |