| Preface |
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1 | (4) |
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Chapter 1 User Authentication |
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5 | (38) |
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User authentication concepts in Siebel CRM |
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5 | (3) |
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8 | (3) |
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Security adapters are defined as enterprise profiles |
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8 | (1) |
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Associating a security adapter with a server component |
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9 | (1) |
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Managing user accounts for database authentication |
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10 | (1) |
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Directory server authentication |
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11 | (22) |
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Installing the directory server (optional) |
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12 | (1) |
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Installing the IBM LDAP Client |
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12 | (2) |
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Creating user accounts in the directory server |
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14 | (1) |
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Creating the shared credentials account |
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15 | (2) |
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Creating the anonymous user accounts |
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17 | (2) |
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Setting access permissions for LDAP accounts |
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19 | (1) |
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Verifying the proxy account |
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20 | (1) |
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Configuring the LDAP Security Adapter |
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21 | (2) |
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Configuring server components |
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23 | (1) |
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Verifying LDAP authentication |
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24 | (1) |
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24 | (2) |
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Configuring the Siebel Gateway Name Server for LDAP authentication (optional) |
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26 | (3) |
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Verifying LDAP authentication for the Siebel Gateway Name Server |
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29 | (1) |
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Configuring Siebel clients for LDAP authentication (optional) |
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29 | (1) |
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Setting the SecThickClientExtAuthent system preference to TRUE |
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30 | (1) |
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Creating the central authentication configuration file |
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31 | (1) |
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Modifying the client configuration file |
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32 | (1) |
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Verifying directory server authentication for the Siebel client |
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32 | (1) |
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33 | (8) |
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Creating a non-anonymous virtual directory on the web server |
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35 | (2) |
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Creating or verifying user accounts in the external authentication system |
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37 | (1) |
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Modifying the Siebel Web Server Extension configuration file |
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37 | (2) |
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Modifying the LDAP security adapter |
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39 | (1) |
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Verifying the Web SSO configuration |
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39 | (2) |
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41 | (2) |
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Chapter 2 User Authorization and Access Control |
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43 | (32) |
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Understanding Siebel Access Control |
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44 | (1) |
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Controlling access to Siebel views |
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45 | (9) |
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The importance of business process analysis |
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46 | (1) |
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Using responsibilities to control access to views |
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47 | (2) |
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Creating or modifying responsibilities |
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49 | (1) |
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Understanding the implications of view access |
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50 | (1) |
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Controlling view access on local databases |
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51 | (1) |
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Controlling read-only behavior of views |
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52 | (1) |
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Controlling the tab layout for screens and views |
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53 | (1) |
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Controlling access to customer data |
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54 | (10) |
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Controlling record access for a single user or employee |
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55 | (3) |
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Controlling record access for multiple employees |
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58 | (2) |
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Controlling record access for teams based on positions |
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60 | (2) |
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Controlling record access for different companies based on organizations |
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62 | (2) |
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Controlling access to master data |
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64 | (3) |
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Personalized access to features and data |
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67 | (6) |
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Controlling access to applets and views based on personalization |
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68 | (3) |
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Controlling data display based on personalization |
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71 | (2) |
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73 | (2) |
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Chapter 3 Managing User Accounts |
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75 | (12) |
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Understanding divisions and organizations |
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75 | (5) |
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76 | (2) |
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78 | (2) |
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Setting up and managing the position hierarchy |
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80 | (2) |
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Multiple positions for an employee |
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82 | (1) |
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Setting up user and employee accounts |
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82 | (3) |
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Creating or verifying user accounts in the authentication system |
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84 | (1) |
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85 | (2) |
| Index |
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87 | |
