Since "Outsourcing Contracts - A Practical Guide" was first published in 2004, there have been fundamental changes in many of the laws affecting outsourcing, including: the replacement of Transfer of Undertakings Directive and Regulations; the introduction of the Pensions Act 2004, which deals with pension arrangements in outsourcing; the replacement of the Utilities Directive and Regulations; the replacement of the various public sector procurement directives by the Consolidated Procurement Directive; additional regulation relating to firms in the financial services sector, including MiFID, CRS, international regulation and sector specific regulation; and, the Information Commissioner's data protection good practice note on outsourcing. The book has also been updated to cover the Information Technology Infrastructure Library (ITIL) and the use of the balanced scorecard in service level and service credit regimes.
