| About the editor and contributors |
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ix | |
| Acknowledgements |
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xiii | |
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xiv | |
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xvii | |
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Table of statutory instruments |
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xviii | |
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Table of European legislation |
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xix | |
| Abbreviations |
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xx | |
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1 | (4) |
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2 Purcurement and contract tendering |
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5 | (26) |
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5 | (2) |
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2.2 General structure of the public procurement rules |
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7 | (24) |
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31 | (28) |
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3.1 The purpose of the outsourcing contract |
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31 | (2) |
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3.2 The structure of an outsourcing contract |
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33 | (8) |
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3.3 The form of the contract |
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41 | (3) |
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44 | (15) |
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59 | (15) |
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4.1 What are the service requirements? |
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60 | (1) |
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4.2 Types of service requirement |
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61 | (1) |
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4.3 When are the service requirements developed? |
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62 | (1) |
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4.4 Who should be involved in writing the requirements? |
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62 | (1) |
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4.5 Preparing the service requirements |
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62 | (6) |
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4.6 How to structure the service requirements specification |
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68 | (2) |
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4.7 The service requirements and the contract |
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70 | (1) |
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71 | (3) |
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5 Measuring and rewarding performance |
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74 | (9) |
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5.1 Performance standards |
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75 | (3) |
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78 | (3) |
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5.3 Rewarding performance |
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81 | (1) |
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82 | (1) |
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83 | (25) |
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6.1 Financial business case |
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83 | (1) |
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6.2 Choice of pricing mechanism |
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84 | (1) |
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85 | (1) |
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86 | (2) |
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88 | (1) |
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89 | (1) |
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90 | (1) |
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91 | (1) |
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92 | (3) |
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95 | (3) |
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6.11 Key tax issues relevant to outsourcing structures |
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98 | (10) |
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7 Value for money and incentivisation |
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108 | (13) |
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108 | (6) |
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7.2 Incentivising the supplier |
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114 | (7) |
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8 Employment and pensions |
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121 | (33) |
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8.1 Application of TUPE 2006 |
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121 | (5) |
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8.2 Non-TUPE 2006 transfers and employment retention models |
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126 | (1) |
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127 | (2) |
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8.4 Information and consultation |
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129 | (3) |
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8.5 Taking measures: re-organisations and redundancies |
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132 | (1) |
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8.6 Due diligence and employee liability information |
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133 | (4) |
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137 | (3) |
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8.8 General public sector issues |
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140 | (2) |
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8.9 Pensions in the public sector |
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142 | (5) |
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8.10 Contractual approach |
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147 | (5) |
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8.11 Equality and diversity |
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152 | (2) |
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9 Data protection and data security |
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154 | (17) |
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154 | (9) |
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163 | (8) |
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10 Social, ethical and environmental issues |
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171 | (8) |
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10.1 Sustainability in the supplier selection process |
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172 | (1) |
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10.2 Sustainable service requirements |
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173 | (1) |
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10.3 Monitoring and maintaining sustainability |
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174 | (1) |
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175 | (3) |
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178 | (1) |
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179 | (17) |
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180 | (2) |
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182 | (2) |
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11.3 Limitation of liability |
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184 | (5) |
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11.4 Supply chain management |
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189 | (2) |
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11.5 Financial protection - guarantees, performance bonds and financial distress |
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191 | (2) |
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11.6 Business continuity and disaster recovery |
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193 | (1) |
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11.7 Transparency and audit rights |
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194 | (2) |
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12 Managing the relationship |
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196 | (15) |
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12.1 Contract management and governance |
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196 | (4) |
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200 | (2) |
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202 | (9) |
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13 Asset ownership and licensing |
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211 | (14) |
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13.1 Identification of assets and transfer |
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211 | (2) |
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213 | (1) |
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214 | (1) |
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13.4 Intellectual property rights |
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215 | (5) |
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220 | (2) |
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13.6 Know-how and confidential information |
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222 | (3) |
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225 | (6) |
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14.1 The transition process |
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225 | (2) |
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14.2 Transition and exit in the outsourcing contract |
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227 | (4) |
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15 Key issues for particular sectors |
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231 | (21) |
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231 | (1) |
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232 | (1) |
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15.3 IT and telecommunications |
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233 | (6) |
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15.4 Business process outsourcing |
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239 | (3) |
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15.5 Legal process outsourcing |
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242 | (3) |
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245 | (7) |
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16 International aspects of outsourcing |
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252 | (22) |
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252 | (2) |
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16.2 Cross-border outsourcing |
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254 | (9) |
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263 | (10) |
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273 | (1) |
| Index |
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274 | |