This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.
1. Introduction Ruth Fraley
2. The Current Trends and Controversies in
the Literature of Reference Services and Their Implications for the Practice
of Reference Work Carl F. Orgren and James Rice
3. Selecting, Training, and
Retaining Staff for the Library's Public Service Desks Carol Lee Anderson
4.
Choosing How to Staff the Reference Desk John Montag
5. End-User Searching:
The Beginning or the End? Geraldene Walker
6. Staff Sharing: A Development
Program Joan W. Jensen
7. The Reference Librarian in the Small Information
Center: Selection and Training Miriam H. Tees
8. The Reference Librarian as
Personnel Administrator William Miller
9. Evaluating the Reference Librarian
Sara B. Sluss
10. Time Management for Information Services Bill Bailey
11.
Role of the Manager in Reference Staff Development Margaret Hendley
12.
Quality Control of Reference Service in Branch Libraries of a Multi-Campus
College Pamela L. Wonsek
13. Everybody Needs Information Miles M. Jackson
14.
Multiple Roles of Academic Reference Librarians: Problems of Education and
Training Barbara E. Kemp
15. The Recruitment, Selection, and Retention of
Academic Reference Librarians Ilene F. Rockman
16. Reference Librarians as
Teachers: Ego, Ideal, and Reality in a Reference Department Ellen Broidy
17.
Microcomputer Continuing Education Training Will Assist Reference Librarians
Thomas E. Alford
18. Empirical Indications for Choosing Reference
Librarianship as a Profession: A Biographical Approach Martin H. Sable
19.
Definitions Help Lora Landers
20. Selecting a Reference Librarian: Signs to
Look for in Selection Mabel Shaw and Susan S. Whittle
Bill Katz, Ruth A. Fraley
