Practical Guide to Software Quality Management [Kõva köide]

Preface		xi
Introduction		xiii
The elements of a complete software quality system		1	(26)
Definitions		2	(4)
The elements of a software quality system		6	(13)
Standards		7	(2)
Reviewing		9	(2)
Testing		11	(2)
Defect analysis		13	(2)
Configuration management		15	(2)
Security		17	(1)
Education		18	(1)
Vendor management		18	(1)
Additional Issues		19	(5)
Maintenance		20	(1)
Documentation		21	(1)
Organizational considerations		22	(1)
Implementation of the total SQS		23	(1)
Summary		24	(1)
The next step		25	(2)
Standards		27	(20)
Areas of Standardization		28	(8)
The Software life cycle		29	(2)
Documentation		31	(1)
Coding		32	(1)
Naming		32	(2)
Operating procedures and protocols		34	(1)
User development		34	(2)
Emerging technologies		36	(1)
Sources of Standards		36	(6)
External standards developers		37	(2)
Purchased standards		39	(1)
Inhouse development		40	(2)
Selection of standards		42	(1)
Promulgation of standards		43	(2)
Availability		43	(1)
Compliance		44	(1)
Maintenance		45	(1)
Summary		45	(1)
The next step		46	(1)
Reviews		47	(18)
Types of reviews		49	(5)
Inprocess reviews		49	(3)
Phase-end reviews		52	(2)
Review subjects		54	(1)
Documentation reviews		54	(9)
Requirements reviews		56	(2)
Design reviews		58	(2)
Test documentation reviews		60	(1)
User documentation reviews		61	(1)
Other documentation reviews		62	(1)
Summary		63	(1)
The next step		64	(1)
Testing		65	(22)
Types of testing		67	(7)
Unit testing		67	(1)
Module testing		68	(1)
Integration testing		69	(1)
User or acceptance testing		70	(1)
Special types of tests		71	(3)
Test planning and conduct		74	(9)
Test plans		74	(2)
Test cases		76	(2)
Test procedures		78	(1)
Test data input		78	(2)
Expected results		80	(1)
Test analysis		80	(1)
Test tools		81	(1)
Reviewing the test program		82	(1)
Who does the testing		83	(2)
Summary		85	(1)
The next step		86	(1)
Defect analysis		87	(32)
Analysis concepts		88	(2)
Measures		88	(1)
Metrics		89	(1)
Product analysis		89	(1)
Process analysis		89	(1)
Locating data		90	(3)
Defect reporting		90	(2)
Other data		92	(1)
Defect repair and closure		93	(3)
Selecting metrics		96	(4)
Available metrics		96	(1)
Applicable metrics		96	(2)
SQS goal-oriented metrics		98	(2)
Collecting measurements		100	(4)
Classification of defects		100	(2)
Other defect measures		102	(1)
Nondefect measures		103	(1)
Quality Tools		104	(8)
Tally sheet		104	(1)
Scatter diagram		105	(1)
Graph		105	(1)
Histogram		106	(1)
Pareto diagram		107	(1)
Flowchart		107	(1)
Cause and effect diagram		108	(1)
Process control charts		109	(3)
Implementing defect analysis		112	(4)
Rules		112	(2)
Designing the program		114	(1)
Metric characteristics		115	(1)
Summary		116	(1)
The next step		116	(3)
Configuration management		119	(20)
Configuration management components		121	(5)
Configuration identification		121	(1)
Configuration control		122	(1)
Configuration accounting		123	(3)
Configuration identification		126	(3)
Configuration item		126	(2)
Release		128	(1)
Version		128	(1)
Edition		129	(1)
Configuration control		129	(4)
Change processing		129	(2)
Change control boards		131	(1)
Software libraries		132	(1)
Configuration accounting		133	(3)
Baselines		133	(2)
Accounting		135	(1)
Summary		136	(1)
The next step		137	(2)
Associated quality concerns		139	(30)
Security		140	(7)
Database security		140	(2)
Teleprocessing security		142	(2)
Viruses		144	(1)
Risk analysis		145	(1)
Disaster recovery		146	(1)
Education		147	(8)
Developer education		148	(1)
Support training		149	(2)
User education		151	(1)
Operations training		152	(1)
Education delivery		153	(2)
Vendor management		155	(5)
Off-the-shelf software		156	(2)
Tailored shells		158	(1)
Contracted new development		159	(1)
Maintenance		160	(6)
Types of maintenance		160	(5)
Documentation		165	(1)
Regression testing		165	(1)
Summary		166	(1)
The next step		167	(2)
Software documentation		169	(20)
Management documents		171	(4)
Software development plan		172	(1)
SQS plan		173	(1)
Configuration management plan		174	(1)
Additional plans		174	(1)
Development documents		175	(5)
Requirements specification		176	(2)
Design specifications		178	(1)
Other development documents		179	(1)
Test documentation		180	(3)
Test plan		181	(1)
Test cases		182	(1)
Test data		182	(1)
Test procedures		182	(1)
Test reports		183	(1)
User documentation		183	(2)
Input requirements		183	(1)
Output description		184	(1)
Operation instructions		184	(1)
Maintenance		185	(1)
Training documentation		185	(1)
Documentation standards		186	(1)
Summary		187	(1)
The next step		188	(1)
Quality system implementation		189	(18)
Planning the implementation		190	(1)
The quality charter		191	(1)
Changing the organizational culture		192	(2)
Culture change		192	(1)
Management commitment		193	(1)
Organizational commitment		193	(1)
Organizational considerations		194	(5)
SQS task performance		195	(1)
Reporting level		196	(3)
Development organization participation		199	(1)
Implementation strategies		200	(3)
Single-project implementation		200	(1)
Single-element implementation		201	(1)
Combined implementation		202	(1)
Adapting the SQS		202	(1)
SQS improvement		203	(1)
Assessment		203	(1)
Certification		204	(1)
Awards		204	(1)
Summary		204	(1)
The next step		205	(2)
Appendixes		207	(36)
Appendix A Sample outline of software development plan		209	(4)
Appendix B Sample outline of SQS plan		213	(4)
Appendix C Sample outline of configuration management plan		217	(2)
Appendix D Sample outline of software requirements specification		219	(2)
Appendix E Sample outline of software preliminary design specification		221	(2)
Appendix F Sample outline of software detailed design specification		223	(4)
Appendix G Sample outline of test plan (system)		227	(4)
Appendix H Sample outline of test case		231	(2)
Appendix I Sample outline of test report		233	(2)
Appendix J Sample quality management charter		235	(8)
Acronyms		243	(4)
About the author		247	(2)
Index		249

John W. Horch is certified as a software quality analyst, software quality examiner, and systems professional. He presently verifies and validates documentation and software development programs and reviews these programs on behalf of government and commercial clients. A Senior Member of the IEEE and the ASQC, Dr. Horch chaired of the IEEE Computer Society Software Subcommittee for 7 years. He received his Ph.D. in information systems from Kennedy Western University.