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Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World [Kõva köide]

Edited by (Indiana University Bloomington, USA), Edited by (Birkbeck College, University of London)
  • Formaat: Hardback, 282 pages, kõrgus x laius: 234x156 mm, kaal: 500 g, 35 Tables, black and white; 26 Line drawings, black and white; 26 Illustrations, black and white
  • Sari: Routledge Studies in Hispanic and Lusophone Linguistics
  • Ilmumisaeg: 27-Jun-2019
  • Kirjastus: Routledge
  • ISBN-10: 1138479594
  • ISBN-13: 9781138479593
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  • Kõva köide
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  • Formaat: Hardback, 282 pages, kõrgus x laius: 234x156 mm, kaal: 500 g, 35 Tables, black and white; 26 Line drawings, black and white; 26 Illustrations, black and white
  • Sari: Routledge Studies in Hispanic and Lusophone Linguistics
  • Ilmumisaeg: 27-Jun-2019
  • Kirjastus: Routledge
  • ISBN-10: 1138479594
  • ISBN-13: 9781138479593
Teised raamatud teemal:

Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World expands the study of service encounter interactions into new face-to-face and digital contexts and new (sub)varieties of Spanish.

The chapters examine pragmatic variation in a range of contexts, representing ten countries and twelve (sub)varieties of Spanish. Part I explores macrosocial factors such as region, gender, age, and social class, while Part II focuses on microsocial and situational factors. Part III concludes the volume with theoretical and methodological contributions to the field.

This volume will be of particular interest to advanced students and researchers of Spanish and Linguistics.

List of contributors
viii
Acknowledgments xi
Introduction 1(12)
PART I Pragmatic variation according to macrosocial factors
13(2)
Regional affiliation
1 Regional pragmatic variation in small shops in Mexico City, Buenos Aires, and Seville, Spain
15(20)
J. Cesar Felix-Brasdefer
Allison B. Yates
2 Corner-store interactions in Cartagena and Bucaramanga: A variational pragmatics study
35(20)
Rebeca Bataller
3 "No gracias amigo": Refusals of bargaining offers in c-scrvice encounters in Mercado Libre Ixuador and Mercado Libre Venezuela
55(22)
Maria Elena Placencia
Carmen Garcia
Gender
4 Gender variation in address form selection in corner-store interactions in a Nicaraguan community
77(22)
Jeff Micuno
5 Gender variation in the perception of appropriate behavior in hotel service encounters in Spain
99(16)
Lucia Fernandez-Amaya
Maria de la O. Hernandez-Lopez
6 The role of gender in Mexican e-service encounters
115(15)
Laura M. Merino Hernandez
7 Forms of address and gender in Costa Rican service encounters
130(20)
Jorge Murillo Medrano
Age
8 Pragmatic variation by age in women's use of post-refusal small talk during service encounters in Rosario, Uruguay
150(19)
Heather R. Kaiser
9 Verbal humor and age in cafes and bars in Seville, Spain
169(20)
Manuel Padilla Cruz
Socioeconomic status
10 Socioeconomic variation and conflict in Spanish retailer-consumer interactions on Facebook
189(18)
Patricia Bou-Franch
Pilar Garces-Conejos Blitvich
PART II Pragmatic variation according to microsocial and situational factors
207(42)
11 Interpersonal work in service encounters in Mercado Libre Argentina: A comparison between buyer and vendor patterns across two market domains
209(21)
Hebe Powell
Maria Elena Placencia
12 The effects of social distance in service encounters in Puerto Rican panaderias
230(19)
Juan M. Escalona Torres
PART III Theoretical and methodological issues
249(29)
13 Rethinking pragmatic variation: The case of service encounters from a modified variational pragmatics perspective
251(14)
Klaus P. Schneider
14 Pragmatic variation in service encounter complaints: Some methodological issues
265(13)
Ronald Geluykens
Index 278
J. César Félix-Brasdefer is Professor of Linguistics and Spanish at Indiana University, USA.

María Elena Placencia is Reader in Spanish Linguistics at Birkbeck, University of London, UK.