Preface |
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ix | |
Contributors |
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xi | |
About the Author |
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xv | |
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Section 1 The Integration of Risk Management and Patient Safety |
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1 | (112) |
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Chapter 1 Risk Management and Patient Safety: The Synergy and the Tension |
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3 | (10) |
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Chapter 2 Integrating Risk Management, Quality Management, and Patient Safety into the Organization |
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13 | (10) |
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Chapter 3 Benchmarking in Risk Management |
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23 | (8) |
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Chapter 4 Risk Management Strategic Planning for a Changed Healthcare Delivery System |
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31 | (12) |
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Chapter 5 Setting Up a Risk Management Department |
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43 | (20) |
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Chapter 6 Patient Safety: The Past Decade |
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63 | (6) |
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Chapter 7 Using "Never Events" to Reduce Risk and Advance Patient Safety |
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69 | (12) |
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Chapter 8 The Patient Safety and Quality Improvement Act: Tension Between Improving Quality of Care and Acknowledging Responsibility for Error |
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81 | (10) |
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Chapter 9 The Role of Governance in Hospital Risk Management and Patient Safety |
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91 | (12) |
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Chapter 10 The Culture of Medicine, Legal Opportunism, Patient Safety |
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103 | (10) |
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Section 2 Risk Financing Issues |
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113 | (72) |
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Chapter 11 Enterprise Risk Management: The Impact on Healthcare Organizations |
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115 | (20) |
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Chapter 12 Developing a Request for Proposal and Working with Insurance Providers |
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135 | (24) |
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Chapter 13 The Importance of Developing a Medical Liability Cost-Allocation System |
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159 | (10) |
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Chapter 14 Managing the Risks of Workers' Compensation |
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169 | (16) |
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Section 3 Claims Management Issues: The Aftermath of Error |
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185 | (106) |
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Chapter 15 Guidelines for In-House Claims Management |
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187 | (16) |
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Chapter 16 Principles for Strategic Discovery |
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203 | (12) |
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Chapter 17 Full Disclosure as a Risk Management Imperative |
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215 | (10) |
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Chapter 18 The Development of Full-Disclosure Programs: Case Studies of Programs That Have Demonstrated Value |
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225 | (28) |
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Chapter 19 Developing Early-Offer Programs Following Disclosure |
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253 | (12) |
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Chapter 20 Criminalization of Healthcare Negligence |
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265 | (14) |
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Chapter 21 Preparing for and Limiting Potential Liability for Medical Care Provided During Disaster Events |
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279 | (12) |
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Section 4 Proactive Loss Control: Applying Principles of Risk Management and Patient Safety to Change the Environment |
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291 | (186) |
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Chapter 22 Creating Systemic Mindfulness: Anticipating, Assessing, and Reducing Risks of Health Care |
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293 | (12) |
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Chapter 23 Risk Management in Selected High-Risk Hospital Departments |
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305 | (38) |
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Chapter 24 Improving Risk Manager Performance and Promoting Patient Safety with High-Reliability Principles |
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343 | (8) |
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Chapter 25 The Benefits of Using Simulation in Risk Management and Patient Safety |
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351 | (24) |
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Chapter 26 Creating a Mindfulness of Patient Safety Among Physicians Through Education |
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375 | (22) |
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Chapter 27 Managing Patient Expectations Through Informed Consent |
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397 | (10) |
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Chapter 28 Improving Health Literacy to Advance Patient Safety |
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407 | (16) |
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Chapter 29 The Impact of Fatigue on Error and Patient Safety |
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423 | (8) |
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Chapter 30 Managing the Failures of Communication in Healthcare Settings |
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431 | (12) |
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Chapter 31 Improving Handoff Procedures in Health Care to Reduce Risk and Promote Safety |
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443 | (12) |
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Chapter 32 The Risks and Benefits of Using E-mail to Facilitate Communication Between Providers and Patients |
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455 | (8) |
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Chapter 33 Risk Management for Research |
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463 | (14) |
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Index |
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477 | |