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Professional and Therapeutic Communication 2nd Revised edition [Pehme köide]

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(Senior Lecturer, La Trobe), (Academic Head, Nursing and Midwifery, James Cook University), (Professor (retired))
  • Formaat: Paperback / softback, 384 pages, kõrgus x laius x paksus: 245x191x13 mm, kaal: 628 g
  • Ilmumisaeg: 05-Jun-2025
  • Kirjastus: OUP Australia and New Zealand
  • ISBN-10: 0190323469
  • ISBN-13: 9780190323462
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Professional and Therapeutic Communication 2nd Revised editionSuurem pilt
  • Formaat: Paperback / softback, 384 pages, kõrgus x laius x paksus: 245x191x13 mm, kaal: 628 g
  • Ilmumisaeg: 05-Jun-2025
  • Kirjastus: OUP Australia and New Zealand
  • ISBN-10: 0190323469
  • ISBN-13: 9780190323462
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Märksõnad:
Professional and Therapeutic Communication, second edition, provides students with a comprehensive understanding of communication as they enter complex and diverse multidisciplinary healthcare environments. It guides students through concepts fundamental to both the professional and therapeutic elements of the caring relationship and all aspects of interpersonal interaction that are essential to safe, high-quality healthcare.

The book is updated with rich pedagogical features to support student learning and includes additional content focusing on the important use of 'self' in communication, extending into concepts of reflection and practice. It promotes skills development throughout with an emphasis on providing content for healthcare students from all health disciplines so they can effectively communicate with patients, clients and consumers in contemporary healthcare contexts.

Arvustused

This professional and therapeutic communication text provides a comprehensive and rich collection of tools and resources for health professional students to learn key concepts and apply them to the practice setting. The features of the book enhance understanding by offering learners the opportunity to critically think and apply the concepts in each chapter. * Inderani M Walia, PhD, Monmouth University School of Nursing and Health Studies, Doody's *

List of Figures
viii
List of Tables
ix
Preface x
About the authors xii
Acknowledgments xvii
PART 1 COMMUNICATING PROFESSIONALLY AND THERAPEUTICALLY
1(74)
1 An introduction to professional and therapeutic communication
3(15)
Melanie Birks
Ysanne B. Chapman
Jenny Davis
Introduction
4(1)
What is professional and therapeutic communication?
4(1)
Why do we need to study professional and therapeutic communication?
5(1)
How do we ensure communication is professional and therapeutic?
6(5)
Who are we communicating with?
11(4)
Conclusion
15(3)
2 Principles and practices in communication
18(27)
Suzanne Robertson-Malt
Ysanne B. Chapman
Introduction
19(1)
Three models of communication
19(6)
Verbal and non-verbal communication
25(11)
Compassionate intention
36(4)
Conclusion
40(5)
3 Communication and self
45(16)
Julie Shepherd
Narelle Biedermann
Introduction
45(1)
Self-awareness
46(3)
Emotional intelligence
49(2)
Empathy
51(2)
Mindfulness
53(1)
Professional presence
54(2)
Self-care in communication
56(1)
Conclusion
57(4)
4 Reflection and clinical supervision
61(14)
Michelle Francis
Amy Salmon
Introduction
61(1)
Professional self-awareness
62(1)
Reflection
63(1)
Reflective practice
63(2)
Supervision
65(4)
Giving and receiving feedback
69(2)
Resilience
71(1)
Conclusion
72(3)
PART 2 PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN CONTEXT
75(96)
5 Interprofessional communication
77(32)
Beryl Buckby
Susan Gordon
What is interprofessional communication?
77(1)
Why is interprofessional communication important?
78(1)
What are the elements of effective interprofessional communication?
78(5)
Strengthening interprofessional practice through communication skills
83(3)
Stereotyping as a shortcut to knowing
86(1)
Maximising communication effectiveness
86(13)
Interprofessional practice and the liminal space
99(1)
Ways forward
100(1)
Conclusion
101(8)
6 Communicating in culturally diverse contexts
109(29)
Sue Lim
Annette Mortensen
Maria Carbines
Introduction
110(1)
What is culture?
110(1)
Communication and cultural diversity
111(2)
Viewing culture
113(1)
Cultural competence
114(3)
Culture, context and communication
117(1)
Cultural value dimensions
118(9)
Language barriers and the use of interpreters
127(4)
Bringing it all together
131(2)
Conclusion
133(5)
7 Communication within the organisation
138(19)
John Solas
Introduction
138(1)
Straightforward communication?
139(2)
Communication in the organisational context
141(1)
Some barriers to communicating effectively in the organizational context
142(7)
Communicate as openly as possible
149(2)
Conclusion
151(6)
8 Communication and the community
157(14)
Jane Mills
Karen Francis
Introduction
157(1)
Identifying the `why'
158(3)
Understanding community boundaries
161(1)
Planning for reciprocity
162(1)
Developing a communication plan
163(3)
Evaluating effectiveness
166(1)
Conclusion
167(4)
PART 3 ETHICAL AND SUPPORTIVE COMMUNICATION
171(96)
9 Safety and quality in clinical communication
173(25)
Nicholas Ralph
Clint Moloney
Jenny Davis
Introduction
174(1)
Safety in communication
175(9)
Risks to communicating safely in the clinical setting
184(4)
Quality in communication
188(4)
Conclusion
192(6)
10 Confidentiality, privacy and communication
198(22)
Narelle Biedermann
Julie Shepherd
Introduction
199(1)
What is confidentiality?
199(5)
Legal obligations of healthcare professionals
204(2)
Exemptions to the general rule of confidentiality
206(3)
Information technology and confidentiality
209(4)
Confidentiality and social media
213(2)
Conclusion
215(5)
11 Advocacy and the healthcare professional role
220(32)
Sophia Couzos
Introduction
221(1)
An overview of advocacy
221(1)
Forms of advocacy
222(2)
Healthcare professions and advocacy
224(1)
The professional role
225(2)
Advocacy through primary healthcare
227(5)
Challenges to the professional role as an advocate
232(3)
Advocacy and the community
235(3)
Facilitational and representational advocacy by healthcare professionals
238(1)
Advocacy and the policy process
239(3)
Public health activism and ethics
242(2)
Conclusion
244(8)
12 Managing conflict
252(15)
Michelle Francis
Lee Stewart
Introduction
252(1)
Understanding conflict
253(1)
The inevitability of conflict
254(1)
Unhelpful responses to conflict
255(1)
Effective approaches to conflict
256(3)
Alternative dispute resolution
259(2)
Mediation
261(3)
Conclusion
264(3)
PART 4 COMMUNICATION LITERACY
267(68)
13 Communication and health literacy
269(28)
Louise Young
Introduction
270(1)
Literacy
270(4)
Literacy data for the Australian population
274(1)
Health literacy
275(3)
Health implications of low literacy, numeracy and technology skills
278(2)
ICT for health
280(2)
Plain English
282(2)
Strategies for low literacy health communication
284(6)
Tests of health literacy
290(1)
Conclusion
291(6)
14 Academic writing and communication skills
297(21)
Jessica H. Stone
Melanie Birks
Introduction
298(1)
Clarity is crucial
298(8)
Attribution
306(1)
Plagiarism and contract cheating
307(1)
Grammar, spelling and punctuation
308(3)
Revision and editing
311(2)
Oral presentations
313(2)
Conclusion
315(3)
15 Digital communication
318(17)
Nicholas Ralph
Melanie Birks
Introduction
318(1)
What is electronic communication?
319(1)
Who uses electronic communication?
320(1)
Why use electronic communication?
320(3)
E-health initiatives
323(2)
How to use electronic communication
325(4)
Contemporary issues with using electronic communication in healthcare
329(2)
Conclusion
331(4)
Glossary 335(5)
Index 340
Professor Melanie Birks is an experienced academic with an extensive track record in research and publication, having authored numerous peer-reviewed journal articles as well as textbooks and book chapters. Her career in academia has more than 25 years. Professor Birks currently occupies the position of Professor and Head of Nursing and Midwifery at James Cook University, Australia. She is passionate about learning and teaching, and believes that quality education can be a life-changing experience. Her research interests are in the areas of accessibility, innovation, relevance and quality in health professional education.

Dr Jenny Davis is a nurse, midwife and health information manager with extensive experience in the Australian health and higher education sectors as clinician, manager, educator and researcher. Jenny is currently a senior lecturer at La Trobe University in Melbourne, Australia. Jenny has a big-picture perspective and is passionate about system and clinical practice improvement through contemporary education, strategic knowledge management and translational research. Jennys research interests include health workforce education, practice and sustainability; information/knowledge management; and research ethics.

Ysanne B Chapman is a retired Professor of Nursing and has been in the profession for over fifty years. While she is retired, enjoying the wonders and freedom of beachside living in Victoria, she is still active in professional work, as she continues to write for publication, researches with colleagues, teaches and facilitates higher-degree students. Ysanne believes that effective communication is central to compassionate and efficient healthcare.