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List of Figures and Tables |
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xiii | |
| Foreword |
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xvii | |
| Preface |
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xix | |
| Acknowledgments |
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xxi | |
| Introduction |
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xxiii | |
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Activity Based Costing (ABC) |
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1 | (1) |
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Activity Network Diagram (AND) |
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1 | (2) |
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3 | (2) |
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5 | (1) |
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Agile Enterprise versus Lean Enterprise |
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5 | (1) |
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Analytic Hierarchy Process (AHP) |
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6 | (2) |
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Assignment Matrix (see Deployment Chart) |
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8 | (1) |
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Benchmarking: Technical versus Competitive |
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8 | (3) |
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11 | (1) |
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Brainstorming: Classical versus 635 versus Imaginary |
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12 | (3) |
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Business Process Reengineering (BPR) |
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15 | (1) |
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Cause-and-Effect Analysis |
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16 | (1) |
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17 | (3) |
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Check Sheets and Checklists |
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20 | (2) |
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Concurrent Engineering/Simultaneous Engineering (CE/SE) |
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22 | (1) |
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Continuous Improvement versus Business Process Reengineering (CI versus BPR) |
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22 | (1) |
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Continuous Improvement (CI): Kaizen |
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23 | (2) |
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25 | (2) |
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27 | (1) |
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Critical Incidents Technique |
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28 | (1) |
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29 | (1) |
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Cycle Time Management (CTM) |
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30 | (3) |
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Data: Attribute/Discrete versus Variable/Continuous |
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33 | (1) |
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34 | (1) |
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35 | (1) |
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35 | (1) |
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36 | (1) |
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Deming/Shewhart Cycle: Plan-Do-Check/Study-Act (PDCA/PDSA) |
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37 | (1) |
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38 | (1) |
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38 | (8) |
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Design for Manufacture and Assembly (DFMA) |
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46 | (2) |
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Error/Mistake-Proofing (Poka-Yoke) |
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48 | (3) |
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51 | (2) |
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Failure Mode and Effects Analysis (FMEA) |
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53 | (2) |
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Fault Tree Analysis (FTA) |
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55 | (1) |
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56 | (3) |
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59 | (2) |
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61 | (2) |
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63 | (1) |
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64 | (1) |
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64 | (3) |
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67 | (1) |
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68 | (2) |
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70 | (1) |
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71 | (1) |
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72 | (9) |
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Hoshin (see Policy Deployment) |
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81 | (1) |
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Integrated Product and Process Development (IPPD) |
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82 | (1) |
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Interrelationship Digraph (ID) |
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83 | (2) |
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85 | (3) |
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Just-in-Time (JIT): Kanban Inventory versus JIT Training |
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88 | (2) |
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90 | (4) |
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Leadership versus Management |
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94 | (1) |
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95 | (1) |
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96 | (2) |
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98 | (7) |
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Measures of Central Tendency |
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105 | (1) |
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106 | (4) |
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110 | (1) |
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111 | (2) |
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113 | (1) |
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113 | (3) |
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Nominal Group Technique (NGT) |
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116 | (3) |
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119 | (3) |
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122 | (2) |
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124 | (2) |
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Performance Measures/Metrics: Attribute versus Variable Data |
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126 | (1) |
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Performance Measures/Metrics: Selection Process and Examples |
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127 | (2) |
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129 | (1) |
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130 | (1) |
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131 | (1) |
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Populations versus Samples |
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132 | (2) |
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134 | (1) |
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135 | (1) |
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135 | (2) |
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137 | (2) |
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Process Flowchart versus Process Map |
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139 | (4) |
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Process Capability Indices (Cp and Cpk) |
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143 | (1) |
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Process Capability Indices versus Six Sigma (Cp/Cpk versus 6σ) |
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144 | (2) |
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Process Control Maturity Matrix (PCMM) |
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146 | (2) |
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Process Decision Program Chart (PDPC) |
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148 | (1) |
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Process Improvement Center (PIC) |
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148 | (2) |
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150 | (1) |
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Push versus Pull Production Processes |
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151 | (1) |
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Quality Function Deployment (QFD) |
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152 | (3) |
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Quality Improvement Process (QIP): Getting Started |
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155 | (2) |
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Radar Chart (Spider Chart) |
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157 | (1) |
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158 | (1) |
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158 | (1) |
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Responsibility Chart (see Deployment Chart) |
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159 | (2) |
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161 | (1) |
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162 | (2) |
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Samples versus Populations (see Populations versus Samples) |
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164 | (1) |
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165 | (3) |
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Seven Creativity Tools (7-CREAT) |
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168 | (1) |
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169 | (1) |
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Seven Management and Planning Tools (7-MP) |
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170 | (1) |
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Seven Quality Control Tools (7-QC) |
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171 | (1) |
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Seven Supplemental Tools (7-SUPP) |
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172 | (1) |
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Seven Team Support Tools (7-TEAM) |
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173 | (1) |
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173 | (2) |
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Six Sigma Problem-Solving Model and Tools |
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175 | (5) |
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180 | (1) |
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180 | (1) |
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Six Sigma: Roles and Responsibilities |
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181 | (2) |
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Socio-Technical Relationships |
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183 | (1) |
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184 | (1) |
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Statistical Quality Control versus Statistical Process Control (SQC versus SPC) |
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185 | (1) |
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Strategic Planning for Quality |
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186 | (3) |
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Structured Interview Approach |
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189 | (1) |
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Supply Chain Management (SCM) |
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190 | (3) |
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193 | (2) |
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195 | (1) |
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196 | (1) |
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197 | (2) |
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199 | (1) |
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200 | (1) |
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Thematic Content Analysis (TCA) |
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200 | (1) |
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201 | (1) |
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202 | (1) |
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Total Quality Management versus Continuous Improvement (TQM versus CI) |
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202 | (2) |
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204 | (1) |
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205 | (2) |
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207 | (1) |
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Variability Reduction Process (VRP) |
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207 | (4) |
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Voice of the Customer Table (VOCT) |
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211 | (2) |
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213 | (2) |
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215 | (1) |
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216 | (1) |
| Glossary |
|
217 | (18) |
| Index |
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235 | |
