Preface |
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vii | |
Introduction |
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1 | (2) |
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3 | (22) |
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3 | (1) |
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4 | (1) |
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4 | (1) |
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Determining the Background Information Needed |
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5 | (3) |
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Identifying the Business Need for the Analysis |
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8 | (1) |
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Identifying the Expected Outcomes for the Solution |
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9 | (1) |
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Analyzing the Risks Involved in Conducting the Analysis |
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10 | (1) |
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Gaining Commitment to Conduct the Analysis |
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11 | (1) |
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Clarifying the Information Needed from the Analysis Based on the Type of Request |
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11 | (5) |
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Determining the Information You Have and What You Need |
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16 | (2) |
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Defining Specific Information |
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18 | (1) |
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Developing the rapid Needs Analysis Project Plan |
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18 | (4) |
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22 | (1) |
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22 | (3) |
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Identifying the Current Situation |
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25 | (24) |
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25 | (1) |
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25 | (1) |
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Locating the Needed Information |
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25 | (1) |
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Determining the Data Collection Methods |
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26 | (6) |
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Developing the Instruments to Gather the Information |
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32 | (10) |
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Testing the Data Gathering Instruments |
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42 | (1) |
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Gathering the Information |
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42 | (3) |
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Identifying Gaps and Errors in the Information Collected |
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45 | (1) |
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Collecting Additional Information If Needed |
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46 | (1) |
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47 | (1) |
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47 | (2) |
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49 | (22) |
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49 | (1) |
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49 | (1) |
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Planning the Data Analysis |
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49 | (1) |
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Choosing the Type of Analysis |
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50 | (5) |
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55 | (2) |
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57 | (1) |
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58 | (3) |
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Aligning Results with Business Drivers and Business Needs |
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61 | (3) |
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Identifying the Performance Gap |
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64 | (1) |
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Evaluating the Identified Solution |
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65 | (1) |
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Identifying Performance Measures |
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65 | (2) |
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Validating the Identified Solution with Requester, Sponsor, and Stakeholders |
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67 | (2) |
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69 | (1) |
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70 | (1) |
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Determining Solution Specifications |
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71 | (20) |
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What Are Solution Specifications? |
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71 | (1) |
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71 | (3) |
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74 | (1) |
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Identifying Who Will Be Involved in Determining Specifications |
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74 | (2) |
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Communicating Purpose, Roles, and Responsibilities |
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76 | (1) |
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Discussing Needs Analysis Findings |
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77 | (1) |
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Determining the Specifications |
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77 | (3) |
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Finalizing and Validating the Specifications |
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80 | (3) |
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83 | (1) |
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83 | (2) |
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Identifying Risks Versus Benefits |
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85 | (3) |
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88 | (1) |
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88 | (1) |
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89 | (2) |
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91 | (6) |
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91 | (1) |
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92 | (1) |
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Identifying Those Who Need to Commit |
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92 | (1) |
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92 | (3) |
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95 | (1) |
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95 | (2) |
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Initiating Development of the Solution |
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97 | (8) |
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97 | (1) |
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98 | (1) |
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Creating a Design Document for the Solution |
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98 | (2) |
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Creating a Development Project Plan |
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100 | (2) |
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Transferring Responsibility for Solution Development |
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102 | (1) |
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103 | (1) |
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103 | (2) |
Appendix A: Index of Tables, Worksheets, Tools, and Figures |
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105 | (4) |
Appendix B: Glossary |
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109 | (4) |
Appendix C: Recommended Resources |
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113 | (2) |
About the Authors |
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115 | |