Noting that the subtitle of the first edition was Tackling the People Problem, Oliver and Foscarini offer some solutions for the messy and difficult issues that inevitably arise when trying to manage records in organizations and communities that are made up of people from different backgrounds, who have different goals and expectations, and are focused more on doing their job rather than keeping a record of it. Among their topics are the value accorded to records, regional technological infrastructure, awareness of environmental requirements relating to records, the meta-levels: language and trust, and the toolkit. Annotation ©2021 Ringgold, Inc., Portland, OR (protoview.com)
The book is a fully revised and expanded new edition of the authors’ 2014 book Records Management and Information Culture: Tackling the people problem. It details an innovative framework for analysing and assessing information culture and indicates how to use this knowledge to change behaviour and develop recordkeeping practices.
Recordkeeping Cultures explores how an understanding of organisational information culture provides the insight necessary for the development and promotion of sound recordkeeping practices. The book is a fully revised and expanded new edition of the authors’ 2014 book Records Management and Information Culture: Tackling the people problem. It details an innovative framework for analysing and assessing information culture and indicates how to use this knowledge to change behaviour and develop recordkeeping practices that are aligned with the specific characteristics of any workplace. This framework addresses the widely recognised problem of improving organisation-wide compliance with a records management programme by tackling the different aspects that make up the organisation’s information culture. Discussion of topics at each level of the framework includes strategies and guidelines for assessment, followed by suggestions for next steps: appropriate actions and strategies to influence behavioural change.
