Rethinking Quality provides a thorough exploration of modern and innovative Quality Management (QM) throughout the business value chain. This book delves into the processes and thinking required in managing the value change from the supply side through across all functions of the value chain. The best and most agile quality practices in performance, particularly in the production, trading, service, and information industries are presented, interpreted, and explained in practice.This text begins by renegotiating and extending how we think about QM, followed by informing the reader about modern developments and trends. Topics such as Integrated Management Systems (IMS), Total Quality Management (TQM), the EFQM excellence model, the Cost of Quality (COQ), Service Quality Management (SQM), Quality Management Systems (QMS), and Artificial Intelligence (AI) are all studied and evaluated alongside the use of industry examples and case studies to reveal the diversity of opportunities for QM methodologies and principles. Quality Management tools and concepts are consistently provided and explained in ways tailored towards practical application and understanding.This book is an ideal guide for professionals and practitioners who wish to incorporate QM concepts into their own practices to achieve a competitive advantage across all business functions. But beyond being used in practice, readers will also find herein a unique academic depth in this field that will provide value for students, researchers, and academics.
