This book analyzes how human resource experts perceive that robots and evolving technologies will impact leadership behaviors and human resource management in the hospitality industry.
As with any new technological innovation, organizations must balance the opportunities afforded by robots with the pressures that are placed on existing organizational process and strategy. They need to consider not only economic and technical perspectives, but also the user and organizational perspectives when determining the appropriate use and implementation of robots and other technology. Chapters in this collection explore: service robots, automation, the Green Collar Revolution, social media, and more in multiple hospitality contexts, including all-inclusive resorts and the industry in Türkiye.
Robots and their Impact on Hospitality Leadership is ideal for professionals and leaders in the hospitality industry, as well as students within tourism and hospitality courses.
1. Nexus Between AI Robots and Conventional Leadership Strategy in the
Hospitality Industry
2. Robotics at Play: Leadership Transformations in
All-Inclusive Resorts
3. Redefining Service: Robotics, Leadership, and the
Green Collar Revolution in the Hospitality Industry
4. An Empirical Study on
the Impact of Social Media on Customer Decisions: In the Perspective of Hotel
Guest
5. The Human Factor in Automation: Investigating the Role of Leadership
and Service Quality in Hotel Employees' Intentions to Use Robots
6. Effect of
Service Robots on Service Jobs: A Meta-Analysis
7. Navigating the Nexus:
Leadership Strategies in the Era of Service Robots
8. Embracing Robotics:
Exploration of the Transformative Impact of Robots on the Practices of
Leadership in the Hospitality Industry
9. Smart Technology and Robotics
Applications in the Hospitality Industry in Türkiye: Potential Advantages and
Challenges
Marco Valeri is Associate Professor of Organizational Behavior at Niccolò Cusano University, Italy. He is Honorary Associate Professor, University of Pannonia, Hungary.
He is member of several editorial boards of international tourism journals, reviewer and editor of several handbooks on entrepreneurship, tourism and hospitality management.
