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Rockstar Service. Rockstar Profits.: Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life [Pehme köide]

  • Formaat: Paperback / softback, 222 pages, kõrgus x laius: 215x139 mm, Illustrations
  • Ilmumisaeg: 20-Jun-2019
  • Kirjastus: Morgan James Publishing llc
  • ISBN-10: 1642792225
  • ISBN-13: 9781642792225
Teised raamatud teemal:
  • Formaat: Paperback / softback, 222 pages, kõrgus x laius: 215x139 mm, Illustrations
  • Ilmumisaeg: 20-Jun-2019
  • Kirjastus: Morgan James Publishing llc
  • ISBN-10: 1642792225
  • ISBN-13: 9781642792225
Teised raamatud teemal:
RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life.

Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?

Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.

Shows business owners a more effective way for their team to deliver world-class, rockstar customer service.

Muu info

Weekly blog posts

Monthly email promotions to list of 5K+ subscribers

Weekly podcast on customer service

Submit to all major industry reviewers

Weekly social media posts via Facebook (11K+ followers)

Weekly customer service show via YouTube channel (8K+ followers)

Speaking engagements (audience range 100-10,000) for entrepreneurs and corporate clients
Acknowledgements xi
Foreword xiii
Preface xv
Introduction 1(14)
Chapter 1 Get Honest
15(34)
Chapter 2 Get Leverage
49(18)
Chapter 3 Psychology In Customer Service
67(30)
Chapter 4 Master Understanding
97(32)
Chapter 5 Response & Responsibility
129(16)
Chapter 6 Empathy In Customer Service
145(12)
Chapter 7 Clarify, Clarify, Clarify
157(12)
Chapter 8 Solutions In Customer Service
169(28)
Call To Action 197(4)
About The Author 201
David Brownlee started his career in the corporate world and has been a successful entrepreneur for over 20 years. He is a former business coach and seminar leader for Tony Robbins and has helped clients from small businesses to Fortune 500 companies increase revenues, grow their businesses, and create loyal customers worldwide. David is originally from Westlake Village, CA in Ventura County and spent many years living in Los Angeles after college. He now resides in San Diego, California.