| Introduction |
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1 | (12) |
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Part I: Setting the Stage |
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13 | (808) |
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What It Means to Implement SAP |
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13 | (16) |
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Welcome to SAP Implementation |
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13 | (2) |
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The Changing Business and IT Landscape |
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14 | (1) |
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14 | (1) |
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15 | (1) |
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Why Implement SAP: Enabling Innovation |
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15 | (3) |
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Our Take on ``Best Practices'' |
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17 | (1) |
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17 | (1) |
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The Four Priorities of an SAP Implementation |
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17 | (1) |
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A Primer on SAP AG and SAP |
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18 | (5) |
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19 | (1) |
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SAP Business Suite Components: The Big Picture |
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20 | (1) |
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How to Speak SAP: Terms and Terminology |
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21 | (1) |
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SAP NetWeaver: Enabling Business Solutions |
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22 | (1) |
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SAP Component Naming Conventions |
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23 | (1) |
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Roadmaps to SAP Implementation |
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23 | (3) |
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23 | (1) |
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24 | (1) |
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Project Management Roadmap |
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25 | (1) |
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26 | (1) |
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Case Study: Getting on the Same Page |
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26 | (3) |
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SAP Projects: Characteristics and Themes |
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29 | (28) |
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What Does and SAP Implementation Look Like? |
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29 | (1) |
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SAP Implementation: It's All About the Business |
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30 | (2) |
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Tactical Reasons for Implementing SAP |
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32 | (1) |
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Strategic Reasons for Implementing SAP |
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33 | (2) |
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33 | (1) |
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Improved Operational Reporting |
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33 | (1) |
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Improved Strategic Reporting |
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34 | (1) |
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Flexible Business Process Support |
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34 | (1) |
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How SAP Has Benefited Customers in the Real World |
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35 | (1) |
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Project Management Considerations |
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36 | (11) |
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Promoting Buy-in Throughout the Company |
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37 | (1) |
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Determining Realistic Service Levels |
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37 | (1) |
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Estimating ROI Early in the Game |
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38 | (1) |
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The Importance of a Methodology |
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39 | (2) |
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Pinning Down the Initial Implementation Budget |
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41 | (1) |
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Establishing the General Structure and Roles of the Steering Committee |
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42 | (2) |
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Pushing Business Unit Buy-in |
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44 | (1) |
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Identifying Major Milestones |
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45 | (2) |
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Architecture Considerations |
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47 | (2) |
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SAP Enterprise Architectuer Framework |
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47 | (1) |
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47 | (2) |
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Technical Considerations and Constraints |
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49 | (3) |
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49 | (2) |
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Giving Attention to Change Control |
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51 | (1) |
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Establishing the SAP Support Organization |
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52 | (1) |
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Less Than Successful SAP Implementations |
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52 | (2) |
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54 | (1) |
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Case Study: Assessing a Project's Chances for Success |
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55 | (2) |
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57 | (12) |
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Addressing Strategic Business Needs |
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58 | (3) |
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60 | (1) |
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60 | (1) |
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Understanding Organizational Change Strategies |
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61 | (3) |
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Lewin's Unfreeze/Refreeze Change Model |
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61 | (1) |
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Burke-Litwin Organization Change and Performance Model |
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62 | (1) |
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Orlikowski and Hofman's Improvisational Change Model for ERP |
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63 | (1) |
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Addressing Operational Strategy: Guiding Principles |
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64 | (2) |
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65 | (1) |
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Capacity or Applications On Demand Strategy |
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65 | (1) |
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66 | (1) |
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Information Technology Location Strategy |
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66 | (1) |
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Tackling Technology Strategy |
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66 | (1) |
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67 | (1) |
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Case Study: A Business Vision Discussion |
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67 | (2) |
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69 | (24) |
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What Is an ERP Solution Vision? |
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69 | (2) |
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71 | (1) |
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72 | (2) |
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SAP Component and Other Considerations |
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74 | (2) |
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SAP System Landscape Requirements |
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74 | (1) |
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Business Application Tenets |
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75 | (1) |
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Marrying Solutios to Computing Platform Standards |
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76 | (1) |
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SAP System Landscape Dimensions and Characteristics |
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77 | (10) |
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Simplifying Your SAP System Landscape |
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78 | (1) |
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High Availability and the SAP System Landscape |
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79 | (1) |
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Disaster Recovery Considerations |
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80 | (1) |
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Addressing Training Requirements |
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80 | (1) |
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The Performance-Driven System Landscape |
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81 | (1) |
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Driving Scalability into Your System Landscape |
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82 | (2) |
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The TCO-Driven System Landscape |
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84 | (1) |
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Infrastructure Security Considerations |
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85 | (1) |
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Manageability Considerations |
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85 | (1) |
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The System Landscape and Accessibility |
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86 | (1) |
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ERP Solution Vision and IT Outsourcing |
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87 | (5) |
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Prerequistites of IT Outsourcing |
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87 | (1) |
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Potential Benefits of Outsourcing SAP Infrastructure |
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88 | (1) |
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Shortcomings of Outsourcing in the Real World |
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89 | (1) |
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Analyzing Outsourcing Versus Doing It Yourself |
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90 | (1) |
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Hosting Providers for SAP |
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91 | (1) |
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92 | (1) |
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Case Study: Developing Your ERP Solution Vision |
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92 | (1) |
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Financial Impact: Total Cost of Ownership |
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93 | (28) |
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Analyzing Total Cost of Ownership |
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94 | (2) |
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How Solution Vision Drives TCO |
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96 | (7) |
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The Impact of High Availability Requirements |
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97 | (1) |
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Disaster Recovery Requirements That Drive TCO |
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98 | (3) |
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Performance Requirements and TCO |
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101 | (1) |
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How Scalability Impacts Total Cost |
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102 | (1) |
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Other SAP Solution Vision Drivers |
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103 | (1) |
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Lowering TCO Through the SAP Technology Stack |
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103 | (10) |
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Standardization and Total Cost of Ownership |
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104 | (1) |
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105 | (1) |
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Disk Subsystem Hardware Dimensions |
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106 | (1) |
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107 | (1) |
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108 | (1) |
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SAP Application Layer Costs |
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109 | (3) |
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Upgrading the Technology Stack |
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112 | (1) |
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Other SAP Technology Stack TCO Considerations |
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112 | (1) |
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Lowering TCO Through People and Processes |
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113 | (5) |
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Attracting and Retaining Support Staff |
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114 | (1) |
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115 | (1) |
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115 | (1) |
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Operations and Systems Management Costs |
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116 | (1) |
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117 | (1) |
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118 | (1) |
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Case Study: TCO and Risk Factors |
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118 | (3) |
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Managing Knowledge and the Knowledge Repository |
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121 | (12) |
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Establishing and Initial Knowledge Management Footprint |
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121 | (1) |
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Capturing Knowledge: The Knowledge Repository |
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122 | (3) |
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Planning/Project Management Knowledge |
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123 | (1) |
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123 | (1) |
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Business Vision, Requirements, and Functionality Knowledge |
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123 | (1) |
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Solution Vision and Application/Business Scenario Knowledge |
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124 | (1) |
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SAP System Landscape Knowledge |
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124 | (1) |
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Installation and Configuration Knowledge |
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124 | (1) |
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Knowledge Repository and Management Tools |
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125 | (2) |
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Using SAP KM and the SAP Knowledge Warehouse |
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125 | (1) |
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Using SAP Content Server for Enterprise Knowledge Management |
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126 | (1) |
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Using Third-Party KM Software Applications |
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126 | (1) |
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Using Popular Collaboration Tools |
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127 | (1) |
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Using Other Legacy KM Approaches |
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127 | (1) |
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Transferring Knowledge Throughout the Project |
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127 | (1) |
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128 | (1) |
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Case Study: KM Business Case Fundamentals |
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129 | (4) |
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Project Management Checkpoint 1: Groundwork |
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133 | (20) |
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Project Management Considerations |
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133 | (1) |
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Project Management Basics |
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134 | (6) |
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Project Management Key Themes |
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134 | (2) |
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Project Management Process Groups |
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136 | (1) |
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137 | (2) |
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Interpersonal Skills and Business Management Expertise |
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139 | (1) |
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Initiating Phase: Program Preparation |
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140 | (2) |
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Choosing the Project Initiator or Sponsor |
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140 | (1) |
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Developing a Project Charter |
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140 | (1) |
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Developing a Preliminary Scope Statement |
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141 | (1) |
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Developing a Preliminary Project Budget |
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142 | (1) |
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Planning Phase: Business Blueprint |
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142 | (4) |
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Developing the Project Management Plan |
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143 | (1) |
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Addressing Scope Definition and Documentation |
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144 | (1) |
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Creating the Project Schedule |
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144 | (1) |
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Establishing Project Standards |
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144 | (1) |
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Validating the Project Budget |
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145 | (1) |
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Creating a Communications Plan |
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145 | (1) |
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Creating the Training Plan |
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145 | (1) |
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Creating the Data Migration Plan |
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145 | (1) |
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145 | (1) |
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Executing Phase: Realization and Final Preparation |
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146 | (2) |
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146 | (1) |
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Reviewing Requested Changes |
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146 | (1) |
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Implementing Change Requests |
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147 | (1) |
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Performing Corrective and Preventative Actions |
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147 | (1) |
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Updating the Risk Management Plan |
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147 | (1) |
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Gathering Work Performance Information |
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147 | (1) |
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147 | (1) |
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Monitoring and Controlling Phase |
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148 | (3) |
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Scope Verification and Scope Control |
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149 | (1) |
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Schedule and Cost Control |
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149 | (1) |
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149 | (1) |
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150 | (1) |
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150 | (1) |
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150 | (1) |
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Change Management and Control |
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151 | (1) |
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Closing Phase: Project Closure |
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151 | (1) |
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152 | (1) |
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Case Study: Project Management Initial Checkpoint |
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152 | (1) |
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Building the SAP Project Management Office |
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153 | (16) |
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Project Management Office Considerations |
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153 | (1) |
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Project Management Office Fundamentals |
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154 | (4) |
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154 | (1) |
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Program Management Elements |
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155 | (3) |
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Role of the PMO Within the Organization |
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158 | (4) |
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Establishing a PMO Organizational Structure |
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158 | (3) |
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SAP PMO Project Portfolio Projects |
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161 | (1) |
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161 | (1) |
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Measuring PMO Effectiveness |
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161 | (1) |
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162 | (2) |
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162 | (1) |
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163 | (1) |
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Linking the PMO to the Organization |
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163 | (1) |
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SAP PMO Systems and Tools |
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164 | (2) |
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164 | (1) |
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Program Managemnt Templates and Accelerators |
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165 | (1) |
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165 | (1) |
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166 | (1) |
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Case Study: Structuring the PMO |
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166 | (3) |
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169 | (16) |
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The Five Phases of SAP Project Management |
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169 | (1) |
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Managing the Business Implementation |
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170 | (2) |
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171 | (1) |
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Managing Business Expectations |
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171 | (1) |
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Managing the Technical Implementation |
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172 | (1) |
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172 | (9) |
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Project Preparation Phase |
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172 | (4) |
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176 | (2) |
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178 | (2) |
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180 | (1) |
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Go-Live and Support Phase |
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181 | (1) |
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Mapping SAP Project Phases to PMI Process Groups |
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181 | (1) |
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Developing Project Management Discipline |
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181 | (2) |
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Leveraging Lessons Learned |
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183 | (1) |
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183 | (1) |
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Case Study: Planning for an SAP Upgrade |
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184 | (1) |
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No Implementation Is an Island: Partners Required |
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185 | (20) |
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Overview of Prospective SAP Partners |
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185 | (5) |
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SAP Business and Application Partners |
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186 | (2) |
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188 | (1) |
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SAP Project Management Partners |
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188 | (1) |
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Finding the Right Partner |
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188 | (2) |
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Other Partners and Vendors |
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190 | (1) |
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Leveling the Playing Field: The RFI |
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190 | (3) |
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Developing a Request for Information |
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191 | (1) |
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An Alternative to the RFI: Iterative Sizing |
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192 | (1) |
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Selecting the Best-Fit Partners: The RFP |
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193 | (1) |
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Partner Selection Criteria |
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194 | (1) |
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Here Come the Consultants! |
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195 | (3) |
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196 | (1) |
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196 | (1) |
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197 | (1) |
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Documentation Requirements and Standards |
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197 | (1) |
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197 | (1) |
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Balancing Partners with Internal Resources |
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198 | (4) |
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Training Your Own Staff: Intellectual Capital Versus Inexperience |
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199 | (1) |
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Hiring Consultants: Quality Versus Budget |
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200 | (1) |
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Consultants Versus Internal Resources in the Real World |
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201 | (1) |
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202 | (1) |
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Case Study: Building the Partner Team |
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203 | (2) |
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Building the SAP Project Team |
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205 | (22) |
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Steps for Project Team Success |
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205 | (1) |
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Addressing Organizational Size and Agility' |
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206 | (1) |
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Creating an Effective Team Structure |
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207 | (4) |
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207 | (1) |
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Addressing Project Team Design and Structural Evolution |
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208 | (1) |
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Facing Virtually Managed Project Team Challenges |
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209 | (1) |
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Enabling ERP Effectiveness Through Process Orientation |
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210 | (1) |
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Maximizing ERP Effectiveness in the Wake of Change |
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210 | (1) |
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Maximzing Effectiveness by Managing Cultural Change |
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211 | (1) |
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Empowring Team Members to Convert Vision into Reality |
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211 | (3) |
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Project Team Leadership Implications |
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212 | (1) |
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The Communication Plan: Networking for Success and Survival |
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212 | (2) |
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Improving Organizational Decision Making Through Knowledge |
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214 | (1) |
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Staffing Key Project Positions and Subteams |
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214 | (5) |
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215 | (1) |
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215 | (1) |
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Project Executive Champion |
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216 | (1) |
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Building the Project Board |
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216 | (1) |
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Building the Customer Board |
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217 | (1) |
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The Breadth and Depth of the Business Team |
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217 | (1) |
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The SAP Technical Support Organization |
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218 | (1) |
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An ERP Virtual Team Change Model |
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219 | (2) |
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Real-World Organizational Examples |
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221 | (3) |
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224 | (1) |
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Case Study: Project Team Roles and Structures |
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225 | (2) |
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Staffing World-Class SAP Project Leadership |
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227 | (30) |
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Attributes of Effective Leaders |
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227 | (1) |
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An Introduction to Leadership Theory |
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228 | (7) |
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229 | (2) |
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231 | (1) |
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232 | (1) |
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233 | (1) |
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Transformational Leadership |
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234 | (1) |
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Leadership Styles in the Real World of SAP |
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235 | (3) |
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Modeling Ethical Leadership |
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236 | (1) |
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Managing Diversity and Cultural Differences |
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237 | (1) |
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Leadership and Achieving Business Goals |
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238 | (1) |
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Leadership and Motivation |
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238 | (1) |
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238 | (1) |
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Understanding the Organization's Leadership Needs |
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239 | (1) |
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Developing Project and Personal Leadership Plans |
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240 | (3) |
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Leadership Plans: Vision and Mission |
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240 | (1) |
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Building an Effective Personal Leadership Plan |
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241 | (1) |
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Implementing a Personal Leadership Plan |
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242 | (1) |
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Leadership Styles: The Multifactor Leadership Questionnaire |
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243 | (1) |
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Real-World SAP Implementation Leadership: PM1 Versus PM2 |
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244 | (10) |
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244 | (1) |
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Hiring and Transitioning PM1 |
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245 | (1) |
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246 | (1) |
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How Culture and Diversity Impacted SapIT |
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247 | (1) |
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Leadership Development Failures |
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247 | (1) |
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Transforamtional Strengths and Weaknesses |
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248 | (1) |
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Transactional and Laissez-Faire Strengths and Weaknesses |
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249 | (1) |
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Strengths and Weaknesses Relative to Outcome Factors |
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250 | (1) |
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Modeling Transformational Leadership Within SapIT |
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250 | (1) |
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Assisting SapIT in Achieving Its Business Goals and Objectives |
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251 | (1) |
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Conflict Resolution and Other Organizational Considerations |
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252 | (1) |
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SapIT Outcome and Summary |
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253 | (1) |
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254 | (1) |
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Case Study: ERP Program Management Needed |
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254 | (3) |
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Staffing the SAP Business Teams |
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257 | (12) |
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Best Practices for Building the SAP Business Teams |
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257 | (2) |
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258 | (1) |
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258 | (1) |
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259 | (2) |
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259 | (1) |
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259 | (1) |
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260 | (1) |
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SAP Business Team Staffing |
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261 | (1) |
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Organizing Your SAP Business Teams |
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262 | (2) |
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262 | (1) |
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Organizing for Decision Making |
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263 | (1) |
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264 | (1) |
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Staffing Observations and Lessons Learned |
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264 | (3) |
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Obtaining Top-Down Buy-In |
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264 | (1) |
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Providing Clear Job Definitions |
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265 | (1) |
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Communicating Regularly with the Business Team |
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265 | (1) |
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Establishing Work Time Expectations |
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265 | (1) |
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Reviewing Business Team Realities |
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266 | (1) |
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267 | (1) |
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Case Study: Building the Best SAP Business Team |
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267 | (2) |
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Staffing the SAP Technical Support Organization |
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269 | (22) |
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Introduction to Staffing the SAP TSO |
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269 | (2) |
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Jobs and Tasks of the SAP TSO |
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271 | (2) |
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Senior SAP Basis Specialist |
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271 | (1) |
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Operating System Specialist for SAP |
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272 | (1) |
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SAP Front-End Deployment Specialist |
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272 | (1) |
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273 | (1) |
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Traditional Approaches to Staffing the SAP TSO |
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273 | (2) |
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The Rapid Deployment Approach to Staffingan SAP TSO |
|
|
275 | (10) |
|
Best Practices for the Rapid Deployment Approach |
|
|
275 | (2) |
|
Steps of the Rapid Deployment Approach |
|
|
277 | (5) |
|
Key Interview Techniques and Approaches |
|
|
282 | (3) |
|
Bringing New SAP TSO Staff On Board |
|
|
285 | (5) |
|
|
|
286 | (1) |
|
External Consultants and Contractors |
|
|
286 | (2) |
|
External Employee New Hires |
|
|
288 | (1) |
|
The New Hire's First Week |
|
|
289 | (1) |
|
|
|
290 | (1) |
|
Case Study: Addressing a Key SAP TSO Gap |
|
|
290 | (1) |
|
High Availability Considerations and Solutions |
|
|
291 | (26) |
|
Introduction to Availability |
|
|
292 | (7) |
|
Availability, Reliability, and Fault Tolerance |
|
|
294 | (1) |
|
|
|
295 | (1) |
|
Similarities Between HA and DR |
|
|
296 | (1) |
|
Differences Between HA and DR |
|
|
297 | (1) |
|
Determining HA Requirements---The ``Nines of Availability'' |
|
|
298 | (1) |
|
|
|
299 | (1) |
|
SAP Data Center Infrastructure SPOFs |
|
|
300 | (5) |
|
|
|
300 | (1) |
|
|
|
301 | (2) |
|
Rack Infrastructure in the Real World |
|
|
303 | (1) |
|
The Ultimate SPOE---The SAP Data Center |
|
|
304 | (1) |
|
Server and Operating System SPOFs |
|
|
305 | (2) |
|
Maximizing HA Through Backup and Recovery Systems |
|
|
306 | (1) |
|
Increasing HA Through Clustering |
|
|
306 | (1) |
|
|
|
307 | (4) |
|
Standby Database and Log Replication Solutions |
|
|
308 | (1) |
|
|
|
308 | (1) |
|
Oracle Advanced Replication |
|
|
309 | (1) |
|
Oracle Real Application Clusters |
|
|
309 | (1) |
|
Oracle Failsafe with Microsoft Windows Cluster Services |
|
|
310 | (1) |
|
|
|
310 | (1) |
|
Microsoft SQL Server Clustering |
|
|
310 | (1) |
|
Microsoft SQL Server Replication |
|
|
311 | (1) |
|
|
|
311 | (5) |
|
Clustering SAP Components in General |
|
|
312 | (1) |
|
SAP Enqueue Replication Server |
|
|
313 | (1) |
|
Specific SAP Components' SPOFs |
|
|
313 | (2) |
|
Functional and Application-Layer SPOFs |
|
|
315 | (1) |
|
|
|
316 | (1) |
|
Case Study: Assessing SAP High Availability |
|
|
316 | (1) |
|
Disaster Recovery Considerations and Solutions |
|
|
317 | (24) |
|
Recovering from Minor DR Issues |
|
|
317 | (2) |
|
Recovering from More Severe DR Issues |
|
|
319 | (2) |
|
Recovering from Major Disasters |
|
|
321 | (1) |
|
Data Center Strategies for Dealing with Disasters |
|
|
322 | (3) |
|
Dual Data Centers and Virtualization |
|
|
323 | (1) |
|
Traditional DR Hosting Facilities and Other Approaches |
|
|
324 | (1) |
|
Disaster Recovery Best Practices |
|
|
325 | (5) |
|
SPOFs Beyond the SAP Technology Stack |
|
|
327 | (1) |
|
The Disaster Recovery Crash Kit |
|
|
328 | (2) |
|
Testing the Disaster Recovery Process |
|
|
330 | (2) |
|
Tactical Methods of Increasing Disaster Recoverability |
|
|
332 | (1) |
|
Strategic Methods of Increasing Disaster Recoverability |
|
|
333 | (1) |
|
Sample Failure Scenarios: Evaluating Your Firm's Recoverability |
|
|
334 | (2) |
|
Avoiding High Availability Pitfalls in the Real World |
|
|
336 | (3) |
|
|
|
339 | (1) |
|
Case Study: Addressing DR Gaps |
|
|
339 | (2) |
|
Availability and Recoverability: Organizational Factors |
|
|
341 | (22) |
|
Organizational Decisions Affecting Availability |
|
|
342 | (2) |
|
Organizational Design and Backup Considerations |
|
|
344 | (6) |
|
Support and Project Teams |
|
|
345 | (1) |
|
|
|
346 | (1) |
|
Career Development and Training |
|
|
347 | (1) |
|
Staffing and Shared Services |
|
|
348 | (1) |
|
People SPOFs: Lessons Learned |
|
|
349 | (1) |
|
The Disaster Recovery Organization |
|
|
350 | (1) |
|
Where Process and People SPOFs Intersect |
|
|
351 | (9) |
|
Knowledge Management Process and People SPOFs |
|
|
352 | (1) |
|
Change/Release Management Process and People SPOFs |
|
|
353 | (1) |
|
Systems Management Processes and People SPOFs |
|
|
354 | (1) |
|
Capacity Planning Process and People SPOFs |
|
|
355 | (1) |
|
Load Testing Process and People SPOFs |
|
|
356 | (1) |
|
High Availability Failover/Failback Processes and People SPOFs |
|
|
357 | (1) |
|
Backup/Recovery Processes and People SPOFs |
|
|
358 | (1) |
|
Server and SAN Build/Deployment Processes and Peopel SPOFs |
|
|
359 | (1) |
|
Real-World People-Related Availability Best Practices |
|
|
360 | (1) |
|
|
|
361 | (1) |
|
Case Study: The Impact of People and Process on DR |
|
|
362 | (1) |
|
Introduction to SAP Platform Sizing |
|
|
363 | (22) |
|
|
|
363 | (2) |
|
|
|
365 | (7) |
|
|
|
366 | (1) |
|
|
|
367 | (1) |
|
|
|
368 | (1) |
|
Sclae-Up and Scale-Out Configurations |
|
|
369 | (1) |
|
High Availabiltiy, Reliability, and Fault Tolerance |
|
|
370 | (1) |
|
Heterogeneous Configurations |
|
|
371 | (1) |
|
|
|
372 | (3) |
|
|
|
372 | (1) |
|
Limitations of the QuickSizer Approach |
|
|
372 | (2) |
|
|
|
374 | (1) |
|
Obtaining Vendor SAP Sizing Questionnaries |
|
|
375 | (4) |
|
|
|
376 | (1) |
|
CPU, Meory, Disk I/O, and Networking Performance |
|
|
377 | (1) |
|
|
|
377 | (1) |
|
|
|
378 | (1) |
|
Fostering Apples-to-Apples Sizings |
|
|
378 | (1) |
|
Production System Sizing Rules of Thumb |
|
|
379 | (1) |
|
Understanding Different Sizing Methodologies |
|
|
380 | (3) |
|
|
|
381 | (1) |
|
|
|
381 | (1) |
|
Predictive Modeling for Precision Sizing |
|
|
382 | (1) |
|
|
|
383 | (1) |
|
Case Study: Resizing at a Subsidiary |
|
|
383 | (2) |
|
Conducting the SAP Platform Sizing Process |
|
|
385 | (22) |
|
Analyzing System Requirements |
|
|
385 | (1) |
|
The Requirements Document and Supplementing with SAP QuickSizer |
|
|
386 | (1) |
|
The Requirements and Sizing Review Team |
|
|
387 | (3) |
|
Management, SAP Architecture, and Functional Needs |
|
|
387 | (1) |
|
|
|
388 | (1) |
|
Datbase and SAP Basis Administration |
|
|
388 | (1) |
|
Data Center and Systems Administration |
|
|
389 | (1) |
|
|
|
390 | (1) |
|
Team Factors and Representation |
|
|
390 | (1) |
|
RFPs, Vendor Questionnaires, and More |
|
|
390 | (5) |
|
Sending Out Requests for Proposal |
|
|
391 | (1) |
|
|
|
391 | (1) |
|
Presizing Conference Call |
|
|
392 | (1) |
|
The Vendor-Driven Sizing Apporach |
|
|
393 | (2) |
|
The Sizing Proposal Review Process |
|
|
395 | (4) |
|
Conducting a Detailed Sizing Review |
|
|
396 | (1) |
|
Verifying SAP Support for Architected Solutions |
|
|
396 | (1) |
|
Verifying the Risk of the Proposed Solution |
|
|
397 | (1) |
|
Verifying SAP Production References |
|
|
397 | (1) |
|
Revising Total Cost of Ownership Numbers |
|
|
398 | (1) |
|
Selecting Core SAP Technology Stack Partners |
|
|
398 | (1) |
|
Evaluating Specialized Technology Stack Vendors |
|
|
399 | (1) |
|
Holding SAP Infrastructure Planning Workshops |
|
|
399 | (5) |
|
|
|
400 | (1) |
|
|
|
401 | (2) |
|
|
|
403 | (1) |
|
|
|
404 | (1) |
|
Case Study: Sizing for SAP Upgrade and Consolidation |
|
|
404 | (3) |
|
|
|
407 | (26) |
|
Introduction to SAP Training |
|
|
407 | (5) |
|
|
|
408 | (3) |
|
|
|
411 | (1) |
|
Training and the Role of the SAP System Landscape |
|
|
412 | (4) |
|
Leveraging the Technical Sandbox |
|
|
413 | (1) |
|
Using the Development and Business Sandbox Systems |
|
|
414 | (1) |
|
Wringing All the Value Out of a Training System |
|
|
415 | (1) |
|
Training to Support Your Unique SAP Technology Stack |
|
|
415 | (1) |
|
Approaches to SAP Training |
|
|
416 | (11) |
|
Formal Classes and Courseware |
|
|
417 | (2) |
|
Onsite Training Workshops |
|
|
419 | (1) |
|
Creating and Delivering Custom Training Curriculum |
|
|
420 | (1) |
|
|
|
421 | (1) |
|
Using SAP NetWeaver for Enterprise Knowledge Management |
|
|
422 | (1) |
|
Other Computer-Based and Online Training |
|
|
423 | (1) |
|
SAP TechEd and Similar Venues |
|
|
423 | (1) |
|
Creating ``Cookbooks'' from Product Documentation and User Manuals |
|
|
424 | (3) |
|
Feedback Loops: Improving the Value of Training |
|
|
427 | (3) |
|
Functional and Development Consultants |
|
|
427 | (1) |
|
SAP Technical Consultants |
|
|
427 | (1) |
|
Other SAP Infrastructure Roles |
|
|
428 | (1) |
|
|
|
429 | (1) |
|
Additional SAP Support Specialists |
|
|
429 | (1) |
|
|
|
429 | (1) |
|
|
|
430 | (1) |
|
Case Study: Training Technical Staff |
|
|
430 | (3) |
|
Developing the SAP Data Center |
|
|
433 | (34) |
|
Introducing the SAP Data Center |
|
|
433 | (2) |
|
First Things First---Standardization |
|
|
435 | (2) |
|
Data Center Physical Requirements |
|
|
437 | (6) |
|
|
|
438 | (4) |
|
Cooling and Other Environmental Controls |
|
|
442 | (1) |
|
Rack Planning for Data Center Resources |
|
|
443 | (5) |
|
Rack Layout and Design Considerations |
|
|
443 | (2) |
|
Optimizing Rack Real Estate |
|
|
445 | (1) |
|
Rack Mounting and Related Best Practices |
|
|
446 | (1) |
|
Cabling and Cable Management |
|
|
447 | (1) |
|
Network Infrastructure for SAP |
|
|
448 | (4) |
|
Firewalls, Ports, and Other Network Concerns |
|
|
449 | (1) |
|
|
|
450 | (2) |
|
|
|
452 | (4) |
|
Optimum SAP Server Configuration Best Practices |
|
|
452 | (3) |
|
SAP Server Configurations in the Real World |
|
|
455 | (1) |
|
|
|
455 | (1) |
|
General Storage Considerations |
|
|
456 | (4) |
|
Special Considerations for Storage Area Networks |
|
|
456 | (1) |
|
SAP/SAN Best Practices and Observations |
|
|
457 | (1) |
|
Leveraging Storage Virtualization |
|
|
458 | (1) |
|
Options in the Virtual Array |
|
|
459 | (1) |
|
On the Road to Implementation |
|
|
460 | (1) |
|
Testing the System in the Technical Sandbox |
|
|
460 | (1) |
|
Managing the Development System |
|
|
461 | (1) |
|
|
|
461 | (1) |
|
|
|
462 | (1) |
|
Case Study: Data Center Facilities |
|
|
463 | (4) |
|
Part III: SAP Realization/Functional Development |
|
|
|
Project Management Checkpoint 2: Revisiting Key Artifacts |
|
|
467 | (12) |
|
Revising Your TCO Analyses |
|
|
467 | (3) |
|
Revising Your Solution Implementation Plan of Record |
|
|
470 | (1) |
|
Revisiting Your Staffing Plan |
|
|
470 | (1) |
|
Amending Your SAP Implementation Budget |
|
|
471 | (1) |
|
Ramping Up and Resourcing the SAP Help Desk |
|
|
472 | (4) |
|
Staffing the SAP Help Desk |
|
|
473 | (1) |
|
Addressing Real-World Call Fluctuations |
|
|
474 | (1) |
|
Training the SAP Help Desk |
|
|
474 | (1) |
|
Preparing the SAP Help Desk |
|
|
475 | (1) |
|
Managing End-User Percepetions |
|
|
476 | (1) |
|
Exploiting Cost Management Opportunities |
|
|
476 | (1) |
|
Employing Standard Activity Assessment Processes |
|
|
476 | (1) |
|
Leveraging Lessons Learned |
|
|
477 | (1) |
|
|
|
477 | (1) |
|
Case Study: Avoiding Project Shelfware |
|
|
478 | (1) |
|
Preparing for SAP Component Installations |
|
|
479 | (30) |
|
Planning for SAP Infrastructure |
|
|
480 | (7) |
|
Developing a Master Plan with SAP's Master Guides |
|
|
481 | (2) |
|
Installation Guides and SAP Notes |
|
|
483 | (1) |
|
Planning for System Variants |
|
|
484 | (1) |
|
Considering Heterogeneous Landscapes |
|
|
485 | (1) |
|
|
|
486 | (1) |
|
|
|
486 | (1) |
|
Building Your SAP Infrastructure |
|
|
487 | (6) |
|
The Network Planning Process |
|
|
487 | (1) |
|
Storage Area Network Planning |
|
|
488 | (2) |
|
Windows File System Preparation |
|
|
490 | (1) |
|
Linux with HP Serviceguard Preparation |
|
|
490 | (1) |
|
Network File System Preparation |
|
|
491 | (2) |
|
Choosing a Server Naming Convention |
|
|
493 | (1) |
|
Installing and Configuring the Operating System |
|
|
493 | (6) |
|
Operating System: 32-Bit or 64-Bit? |
|
|
494 | (1) |
|
|
|
495 | (1) |
|
Windows OS Configuration Guidelines |
|
|
496 | (2) |
|
Creating OS Users and Groups |
|
|
498 | (1) |
|
Installing the Database Software |
|
|
499 | (2) |
|
|
|
500 | (1) |
|
|
|
501 | (1) |
|
Additional Installation Requirements |
|
|
501 | (2) |
|
|
|
502 | (1) |
|
|
|
502 | (1) |
|
Managing CD/DVD SAP Media |
|
|
503 | (1) |
|
|
|
504 | (1) |
|
|
|
504 | (1) |
|
Checklist for Solution Manager or Linux |
|
|
505 | (1) |
|
SAPinst---The SAP System Landscape Installer |
|
|
505 | (2) |
|
|
|
506 | (1) |
|
|
|
506 | (1) |
|
|
|
507 | (1) |
|
Case Study: Installation Preparation |
|
|
507 | (2) |
|
Installing SAP NetWeaver Components |
|
|
509 | (18) |
|
|
|
509 | (3) |
|
|
|
510 | (2) |
|
Installable Software Units |
|
|
512 | (1) |
|
Open Integration Platform |
|
|
512 | (1) |
|
|
|
512 | (2) |
|
Example IT Scenario---Business Planning and Analytical Services |
|
|
514 | (1) |
|
Installing the ABAP Application Server |
|
|
515 | (2) |
|
Installing the Java Application Server |
|
|
517 | (2) |
|
Installing Application Server ABAP+Java |
|
|
519 | (1) |
|
Installing SAP NetWeaver Portal |
|
|
520 | (1) |
|
Installing SAP Business Warehouse |
|
|
521 | (1) |
|
Installing SAP Process Integration |
|
|
522 | (1) |
|
Finalizing Other NetWeaver Post-Installation Tasks |
|
|
522 | (3) |
|
Accessing the Application Server ABAP |
|
|
522 | (1) |
|
Accessing the Application Server Java |
|
|
523 | (1) |
|
Accessing NetWeaver Portal (Usage Type EPC and EP) |
|
|
523 | (1) |
|
Setting Environment Variable CPIC_MAX_CONV |
|
|
523 | (1) |
|
Performing Post-Installation Steps for Usage Type PI |
|
|
523 | (1) |
|
Performing Post-Installation Steps for Usage Type EP |
|
|
524 | (1) |
|
Running the Configuration Wizard (AS Java, BI Java, and PI) |
|
|
524 | (1) |
|
Establishing SAP Printing |
|
|
524 | (1) |
|
|
|
525 | (1) |
|
Case Study: Implementing a Sandbox |
|
|
526 | (1) |
|
Installing SAP Business Suite Components |
|
|
527 | (18) |
|
SAP Business Suite Installation |
|
|
527 | (4) |
|
SAP SRM Deployment Options and Installation |
|
|
529 | (1) |
|
SAP CRM Software Components |
|
|
529 | (1) |
|
SAP SCM Software Components |
|
|
530 | (1) |
|
Installing Other Components and Products |
|
|
531 | (1) |
|
SAP Product Lifecycle Management |
|
|
531 | (1) |
|
|
|
531 | (1) |
|
Standalone Engine Options |
|
|
532 | (1) |
|
Installing the SAP ERP Core Component |
|
|
532 | (5) |
|
Performing an Oracle-for-SAP Installation |
|
|
537 | (1) |
|
Addressing General SAP Post-Installation Tasks |
|
|
538 | (5) |
|
|
|
543 | (1) |
|
Case Study: Installing SAP ERP 6.0 |
|
|
543 | (2) |
|
|
|
545 | (20) |
|
An Overview of Functional Development |
|
|
545 | (1) |
|
SAP Components and Modules |
|
|
546 | (2) |
|
|
|
546 | (1) |
|
|
|
547 | (1) |
|
Translating Business Vision into Business Processes |
|
|
548 | (2) |
|
Converting Business Processes into SAP Functionality |
|
|
550 | (3) |
|
Functional Development Tools and Approaches |
|
|
553 | (5) |
|
|
|
553 | (1) |
|
|
|
554 | (4) |
|
Organizing for Development |
|
|
558 | (2) |
|
Development Best Practices |
|
|
560 | (1) |
|
Functional Development Lessons Learned |
|
|
561 | (2) |
|
|
|
563 | (1) |
|
Case Study: Starting the Realization Phase |
|
|
563 | (2) |
|
Functional Configuration Change Control |
|
|
565 | (12) |
|
Goals of Functional Configuration Change Control |
|
|
565 | (1) |
|
|
|
566 | (3) |
|
Change Control Management Tools |
|
|
566 | (1) |
|
Electronic Signature Tools |
|
|
567 | (1) |
|
|
|
567 | (1) |
|
Document Management Tools |
|
|
568 | (1) |
|
Issue Management---SAP Notes and the Knowledge Repository |
|
|
568 | (1) |
|
|
|
568 | (1) |
|
|
|
569 | (2) |
|
General Scripting and Testing Tools |
|
|
569 | (1) |
|
|
|
569 | (2) |
|
|
|
571 | (3) |
|
The SAP Change Control Manager's Role |
|
|
572 | (1) |
|
SAP Application Layer---Transport Strategies and More |
|
|
573 | (1) |
|
The Process or Workflow of Implementing Change |
|
|
574 | (2) |
|
|
|
576 | (1) |
|
Case Study: Meeting with the SAP CCM |
|
|
576 | (1) |
|
Functional, Integration, and Regression Testing |
|
|
577 | (18) |
|
Introduction to CATT, eCATT, and LSMW |
|
|
578 | (2) |
|
Three Types of Business Process Testing |
|
|
580 | (5) |
|
Timing Business Process Testing |
|
|
581 | (1) |
|
The Critical Nature of Functional Testing |
|
|
582 | (1) |
|
The Real Value in Integration Testing |
|
|
583 | (1) |
|
The Impact of Regression Testing |
|
|
584 | (1) |
|
Function Versus Stress Testing and Recovery Testing |
|
|
585 | (1) |
|
Approaching Business Process Testing |
|
|
585 | (5) |
|
Third-Party Tools and Other Resources |
|
|
586 | (1) |
|
SAP eCATT Differentiators |
|
|
587 | (1) |
|
Additional People Considerations |
|
|
588 | (1) |
|
Process Overview, Constraints, and Issues |
|
|
589 | (1) |
|
|
|
590 | (1) |
|
Executing Business Process Testing |
|
|
590 | (4) |
|
|
|
591 | (1) |
|
Tracking Data During Test Execution |
|
|
591 | (1) |
|
|
|
592 | (1) |
|
Compressing the Testing Phase in the Real World |
|
|
592 | (1) |
|
Using Testing to Support SLAs in the Real World |
|
|
593 | (1) |
|
The Weakest Link: Having Too Few Resources |
|
|
593 | (1) |
|
|
|
594 | (1) |
|
Case Study: Building an SAP Test Tool Portfolio |
|
|
594 | (1) |
|
Advanced Concepts: Unlocking SAP with SOA and Web Services |
|
|
595 | (16) |
|
|
|
595 | (2) |
|
The Opportunities and Challenges of SOA |
|
|
597 | (2) |
|
Opportunities and Benefits of SOA |
|
|
597 | (1) |
|
Challenges for SOA Realization |
|
|
598 | (1) |
|
|
|
599 | (2) |
|
Application Server and NET CLR |
|
|
600 | (1) |
|
|
|
600 | (1) |
|
Service Registry and Repository |
|
|
600 | (1) |
|
Unlocking SAP Functionality |
|
|
601 | (3) |
|
Application Connectivity Using BAPI and a Web Service |
|
|
601 | (1) |
|
Process Integration Using SAP NetWeaver |
|
|
601 | (2) |
|
SAP eSOA, ESR, and the ESC |
|
|
603 | (1) |
|
Ensuring Success with an SOA Center of Excellence |
|
|
604 | (1) |
|
SOA COE Prescription for Success |
|
|
604 | (1) |
|
Details of the SOA COE Roadmap |
|
|
605 | (1) |
|
Real-World SOA Case Study: HP |
|
|
605 | (2) |
|
Final Thoughts on SOA for SAP |
|
|
607 | (1) |
|
|
|
607 | (1) |
|
Case Study: Introducing SOA at HiTech, Inc. |
|
|
607 | (4) |
|
Part IV: Planning for Go-Live |
|
|
|
Project Managment Checkpoint 3: Project Team Retention |
|
|
611 | (14) |
|
Setting the Foundation: Leadership and Behaviors |
|
|
611 | (2) |
|
|
|
612 | (1) |
|
|
|
612 | (1) |
|
Individualized Consideration |
|
|
613 | (1) |
|
Understanding Support Staff Personalities |
|
|
613 | (2) |
|
Project Workers: Motivated to Achieve |
|
|
614 | (1) |
|
Steady-State Workers: Keeping Things Running |
|
|
614 | (1) |
|
Keys for Retaining Employees |
|
|
615 | (6) |
|
Understanding Team Motivation |
|
|
616 | (1) |
|
|
|
616 | (1) |
|
Communicating Regularly and Meaningfully |
|
|
617 | (1) |
|
Recognizing and Praising Team Members |
|
|
618 | (1) |
|
Providing Performance and Other Incentive Bonuses |
|
|
619 | (1) |
|
Supplying Training and Career Path Opportunities |
|
|
620 | (1) |
|
Compensation Alternatives in the Real World |
|
|
621 | (2) |
|
|
|
623 | (1) |
|
Case Study: Retaining Key Team Members |
|
|
624 | (1) |
|
SAP Infrastructure Operational Considerations |
|
|
625 | (16) |
|
Printing and Faxing Considerations |
|
|
626 | (5) |
|
|
|
626 | (2) |
|
|
|
628 | (1) |
|
|
|
629 | (2) |
|
SAP Security and Authorizations Management |
|
|
631 | (4) |
|
|
|
632 | (1) |
|
|
|
633 | (2) |
|
|
|
635 | (1) |
|
Archive Consideratios in the Real World |
|
|
635 | (2) |
|
|
|
635 | (1) |
|
|
|
636 | (1) |
|
Additional Operational Considerations Prior to Go-Live |
|
|
637 | (2) |
|
|
|
637 | (1) |
|
|
|
638 | (1) |
|
|
|
639 | (1) |
|
Case Study: Operational Management |
|
|
639 | (2) |
|
SAP Infrastructure and Platform Testing |
|
|
641 | (16) |
|
The Goals of Infrastructure Testing |
|
|
641 | (2) |
|
System-Level Stress Testing and Pretuning |
|
|
643 | (1) |
|
Server Hardware and OS Testing |
|
|
644 | (2) |
|
|
|
644 | (1) |
|
|
|
644 | (1) |
|
|
|
645 | (1) |
|
Disk Subsytem and Database Testing |
|
|
646 | (5) |
|
|
|
647 | (2) |
|
|
|
649 | (1) |
|
|
|
649 | (1) |
|
|
|
649 | (1) |
|
|
|
650 | (1) |
|
Network Infrastructure Testing |
|
|
651 | (1) |
|
SAP Failover and Other HA/DR Infrastructure Testing |
|
|
652 | (2) |
|
Additional Disk Subsystem Testing |
|
|
652 | (1) |
|
Microsoft Cluster Testing |
|
|
652 | (2) |
|
Testing Tools in Action---Server Comparison |
|
|
654 | (1) |
|
|
|
655 | (1) |
|
Case Study: Infrastructure Testing |
|
|
655 | (2) |
|
SAP Load and Stress Testing |
|
|
657 | (30) |
|
Key SAP Stress-Testing Considerations |
|
|
657 | (6) |
|
Analyzing Online Users and Batch Processes |
|
|
658 | (1) |
|
Understanding It's All About the Data! |
|
|
659 | (1) |
|
Updating Your Project Plan |
|
|
660 | (3) |
|
Differentiating Between Load, Volume, Stress, and Smoke Testing |
|
|
663 | (1) |
|
Testing SAP Components: Basic Methods |
|
|
664 | (2) |
|
Using the SAP Standard Application Benchmark |
|
|
665 | (1) |
|
|
|
665 | (1) |
|
Using SE38 for Cross-Application Stress Testing |
|
|
666 | (1) |
|
Real-World Preparation and Script Development |
|
|
666 | (9) |
|
Stress Test Client Infrastructure |
|
|
668 | (1) |
|
Creating Administrative and Other Utility Scripts |
|
|
668 | (1) |
|
Logging In and Ramping Up |
|
|
669 | (1) |
|
|
|
670 | (1) |
|
Logging Out---Gracefully Ending Your Test Session |
|
|
671 | (1) |
|
Additinal Scripting Tips and Tricks |
|
|
672 | (3) |
|
Stress Text Execution During Test Week |
|
|
675 | (3) |
|
Final Preparations Before Test Week Commences |
|
|
676 | (1) |
|
Leveraging Your Testing Tools |
|
|
676 | (1) |
|
Monitoring the Stress Test via SAP Transaction Codes |
|
|
676 | (1) |
|
Using Test Output for Continuous Improvement |
|
|
677 | (1) |
|
Additional Stress-Testing Goals |
|
|
678 | (3) |
|
|
|
679 | (1) |
|
Testing the FailoverProcess |
|
|
679 | (1) |
|
Ramping Up to Excessive Loads |
|
|
680 | (1) |
|
Extracting the Last Drop of Value Out of Testing |
|
|
681 | (1) |
|
Other Stress-Testing Lessons Learned in the Real World |
|
|
682 | (2) |
|
|
|
684 | (1) |
|
Case Study: Developing a Stress Test Plan |
|
|
684 | (3) |
|
|
|
687 | (30) |
|
Change Management Mentality |
|
|
687 | (3) |
|
The Real Reason for Managing Change---Stakeholders |
|
|
690 | (1) |
|
Change Management Best Practices |
|
|
691 | (10) |
|
Minimizing Change Managment with Standards |
|
|
692 | (1) |
|
The Core Philosophy Behind Change Control---Testing |
|
|
693 | (1) |
|
How Documentation Impacts Change Management |
|
|
694 | (1) |
|
The Release Strategy Approach to Making Changes |
|
|
695 | (3) |
|
|
|
698 | (1) |
|
Change Control Tool Sets and Approaches |
|
|
699 | (1) |
|
Feedback---Improving Change Management Incrementally |
|
|
700 | (1) |
|
Managing the Wide-Ranging Effects of Change Control |
|
|
701 | (6) |
|
|
|
701 | (1) |
|
The Phases of SAP Implementation |
|
|
701 | (2) |
|
|
|
703 | (1) |
|
Filtering the SAP Computing Platform |
|
|
704 | (3) |
|
Organizing and Planning for Technical Change |
|
|
707 | (4) |
|
Change Management Review Board |
|
|
708 | (1) |
|
Change Management Manager |
|
|
709 | (1) |
|
Senior Technical Change Management Specialist |
|
|
710 | (1) |
|
Change Management Lessons Learned |
|
|
711 | (3) |
|
|
|
714 | (1) |
|
Case Study: The CM Manager |
|
|
715 | (2) |
|
SAP Systems and Operations Management |
|
|
717 | (28) |
|
What Is The SAP Operations Manual? |
|
|
718 | (6) |
|
Documenting Your Current State |
|
|
719 | (1) |
|
Documenting Daily Operations and Installation Procedures |
|
|
720 | (2) |
|
Documenting Other Regularly Scheduled Procedures |
|
|
722 | (1) |
|
Developing Process or ``How To'' Documentation |
|
|
723 | (1) |
|
Considering Documentation Best Practices |
|
|
723 | (1) |
|
Systems Management Techniques for SAP |
|
|
724 | (5) |
|
Leveraging CCMS for Manual Processes and Checklists |
|
|
725 | (1) |
|
Automating CCMS Data Collection Processes |
|
|
726 | (1) |
|
Using CCMS, Transactional Monitors, and CEN |
|
|
727 | (1) |
|
Using SAP Solution Manager |
|
|
728 | (1) |
|
Deploying Other Tools and Utilities |
|
|
729 | (1) |
|
Preparing to Pilot a Systems Management Application |
|
|
729 | (6) |
|
Developing the Systems Management Subteam |
|
|
730 | (1) |
|
|
|
731 | (1) |
|
Exploring Real-World Systems Management Challenges |
|
|
732 | (1) |
|
Reviewing In-House Systems Management Solutions |
|
|
732 | (1) |
|
Creating a Short List of Prospects |
|
|
733 | (2) |
|
Evaluating Enterprise Systems Management Applications |
|
|
735 | (4) |
|
Reviewing BMC Solutions for SAP |
|
|
736 | (1) |
|
Deploying HP Solutions for Managing SAP |
|
|
736 | (2) |
|
Considering IBM Availability Center for SAP |
|
|
738 | (1) |
|
Reviewing Enterprise Management Applications and Lessons Learned |
|
|
738 | (1) |
|
Additional SAP Management Tools and Approaches |
|
|
739 | (5) |
|
Deploying Hardware Management Tools and Utilities |
|
|
739 | (2) |
|
Employing Operating System Management Utilities |
|
|
741 | (1) |
|
Drawing Upon Database Management Tools |
|
|
741 | (1) |
|
Extracting More Value from SAP Solution Manager |
|
|
742 | (1) |
|
Using the SAP Note Assistant |
|
|
743 | (1) |
|
|
|
744 | (1) |
|
Case Study: Delivering a Systems Management Best Practices Workshop |
|
|
744 | (1) |
|
Preparing for SAP Go-Live |
|
|
745 | (76) |
|
|
|
745 | (3) |
|
Preparing for Technical Go-Live |
|
|
748 | (4) |
|
SAP GoingLive Check and Other Review Processes |
|
|
748 | (1) |
|
|
|
749 | (1) |
|
Setting Up Batch Housekeeping Jobs |
|
|
749 | (1) |
|
Final System Updates and Review |
|
|
750 | (1) |
|
|
|
751 | (1) |
|
Preparing for the First Change Management Package |
|
|
751 | (1) |
|
Final Administrative and Technical Details |
|
|
752 | (5) |
|
Refining Backup and Restore Processes |
|
|
752 | (1) |
|
Documenting Output Management Processes |
|
|
753 | (1) |
|
Tweaking Your Systems Management Apporaches |
|
|
753 | (1) |
|
Managing the SAP Enterprise |
|
|
754 | (1) |
|
Determining Key Performance Indicators |
|
|
754 | (2) |
|
Tracking System Performance |
|
|
756 | (1) |
|
|
|
757 | (1) |
|
The Changing Role of the SAP TSO |
|
|
757 | (2) |
|
Reaching Maturity: New Responsibilities and Roles |
|
|
757 | (1) |
|
Shifting Focus to Support/Maintenance |
|
|
758 | (1) |
|
Beyond Go-Live: The SAP COE |
|
|
758 | (1) |
|
Last-Minute SAP Operations and Help Desk Preparation |
|
|
759 | (3) |
|
|
|
760 | (1) |
|
Updating Installation Documentation |
|
|
760 | (1) |
|
Updating Process Documentation: Run Books |
|
|
761 | (1) |
|
Addressing Future Service and Support |
|
|
762 | (3) |
|
Developing Worthwhile Support Agreements |
|
|
762 | (1) |
|
Leveraging Joint Escalation Centers |
|
|
763 | (2) |
|
The First Week of Go-Live |
|
|
765 | (5) |
|
Monitoring During Go-Live Week |
|
|
765 | (2) |
|
Planning for Feedback and Continuous Improvement |
|
|
767 | (2) |
|
Completing a Post-Implementation Evaluation |
|
|
769 | (1) |
|
Bestowing Proper Congratulations |
|
|
769 | (1) |
|
|
|
770 | (1) |
|
Case Study: The Cutover Plan |
|
|
771 | (4) |
|
|
|
|
|
|
775 | (20) |
|
|
|
795 | (26) |
| Index |
|
821 | |
