Preface |
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19 | (10) |
Introduction |
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29 | (18) |
Part I Customer Experience |
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1 Customer Experience with SAP C/4HANA |
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47 | (40) |
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49 | (2) |
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51 | (11) |
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1.2.1 Challenges in Marketing |
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51 | (4) |
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1.2.2 SAP Marketing Cloud |
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55 | (6) |
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1.2.3 SAP Acquisitions in Marketing |
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61 | (1) |
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62 | (8) |
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1.3.1 Challenges in Sales |
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63 | (3) |
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66 | (4) |
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70 | (5) |
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1.4.1 Challenges in Commerce |
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71 | (2) |
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73 | (2) |
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75 | (8) |
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1.5.1 Challenges in Customer Service |
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77 | (1) |
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1.5.2 Customer Service Channels |
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78 | (2) |
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80 | (3) |
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83 | (2) |
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84 | (1) |
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1.6.2 SAP Customer Data Cloud |
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84 | (1) |
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85 | (2) |
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2 Sales and Service with SAP S/4HANA |
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87 | (34) |
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88 | (2) |
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2.2 Order and Contract Management |
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90 | (10) |
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91 | (1) |
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92 | (1) |
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2.2.3 Product-as-a-Service |
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93 | (1) |
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2.2.4 Business Networks and Order Channels |
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94 | (2) |
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2.2.5 Order and Contract Management with SAP S/4HANA |
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96 | (4) |
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2.3 Sales Planning and Performance Management |
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100 | (5) |
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2.3.1 Incentive and Commission Management |
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101 | (1) |
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102 | (2) |
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104 | (1) |
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2.4 Billing and Revenue Management |
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105 | (6) |
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2.4.1 Billing and Revenue Management Models |
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106 | (2) |
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108 | (3) |
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111 | (6) |
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2.5.1 Customer Service Models |
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112 | (2) |
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114 | (3) |
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117 | (4) |
Part II Operations |
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3 Supply Chain Planning with SAP Integrated Business Planning |
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121 | (22) |
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123 | (1) |
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3.2 Sales and Operations Planning |
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124 | (8) |
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3.2.1 Challenges in Sales and Operations Planning |
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124 | (3) |
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127 | (2) |
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129 | (2) |
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3.2.4 Pre-Sales and Operations Planning Review |
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131 | (1) |
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131 | (1) |
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132 | (1) |
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133 | (4) |
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134 | (2) |
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136 | (1) |
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137 | (1) |
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3.5 Response and Supply Management |
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137 | (2) |
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3.6 Supply Chain Analytics |
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139 | (1) |
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140 | (3) |
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4 Sourcing and Procurement with SAP S/4HANA and SAP Ariba |
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143 | (30) |
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144 | (2) |
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4.2 SAP Portfolio Overview |
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146 | (4) |
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4.2.1 SAP S/4HANA Enterprise Management |
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146 | (1) |
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147 | (2) |
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149 | (1) |
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150 | (11) |
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150 | (1) |
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151 | (2) |
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153 | (8) |
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161 | (6) |
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162 | (2) |
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164 | (1) |
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4.4.3 Acknowledgment and Shipping Notifications |
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164 | (1) |
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165 | (1) |
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165 | (2) |
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167 | (3) |
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4.5.1 Services Purchasing |
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168 | (1) |
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4.5.2 Services Processing |
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169 | (1) |
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170 | (3) |
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5 Manufacturing with SAP S/4HANA |
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173 | (20) |
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174 | (2) |
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5.2 SAP Portfolio Overview |
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176 | (2) |
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178 | (6) |
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5.3.1 Planning Strategies |
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179 | (3) |
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5.3.2 Material Requirements Planning in SAP S/4HANA |
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182 | (2) |
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184 | (2) |
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5.5 Manufacturing Execution |
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186 | (3) |
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5.5.1 SAP Manufacturing Execution |
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187 | (1) |
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5.5.2 SAP Manufacturing Integration and Intelligence |
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187 | (2) |
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5.5.3 SAP Plant Connectivity |
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189 | (1) |
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5.6 Production Quality Management and Delivery |
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189 | (2) |
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191 | (2) |
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6 Supply Chain Management with SAP S/4HANA |
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193 | (18) |
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195 | (1) |
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6.2 Inventory Management and Basic Warehouse Management |
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196 | (7) |
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6.2.1 Goods Receipt and Goods Issue |
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197 | (1) |
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6.2.2 Moving Stock between Locations |
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198 | (1) |
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6.2.3 Cycle Counting and Physical Inventory |
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198 | (1) |
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199 | (4) |
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6.3 Extended Warehouse Management |
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203 | (3) |
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6.4 Transportation Management |
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206 | (3) |
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209 | (2) |
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7 Asset Management with SAP 5/4HANA |
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211 | (22) |
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212 | (1) |
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7.2 Maintenance Management |
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213 | (15) |
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7.2.1 Maintenance Strategies |
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213 | (4) |
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7.2.2 SAP Portfolio for Asset Management |
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217 | (11) |
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228 | (2) |
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7.3.1 SAP Asset Intelligence Network |
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228 | (1) |
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7.3.2 SAP Asset Strategy and Performance Management |
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229 | (1) |
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230 | (3) |
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8 Research and Development with SAP S/4HANA |
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233 | (16) |
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235 | (1) |
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8.2 Innovation Management |
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235 | (3) |
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8.3 Product Lifecycle Costing |
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238 | (3) |
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8.4 Portfolio and Project Management |
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241 | (1) |
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8.5 Commercial Project Management |
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242 | (3) |
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245 | (4) |
Part Ill Financials |
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9 Financial Accounting with SAP S/4HANA |
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249 | (38) |
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251 | (1) |
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252 | (6) |
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9.2.1 Income Statement/Profit and Loss |
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253 | (1) |
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254 | (3) |
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9.2.3 Cash Flow Statement |
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257 | (1) |
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9.3 General Ledger Accounting |
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258 | (7) |
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261 | (1) |
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262 | (1) |
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9.3.3 SAP S/4HANA Finance |
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263 | (2) |
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265 | (3) |
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9.5 Receivables Management |
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268 | (4) |
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9.6 Invoice Management and Accounts Payable |
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272 | (3) |
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275 | (2) |
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9.8 Real Estate Management |
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277 | (1) |
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9.9 Financial Consolidation |
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278 | (4) |
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9.10 Governance, Risk, and Compliance |
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282 | (2) |
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284 | (2) |
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286 | (1) |
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10 Management Accounting with SAP S/4HANA |
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287 | (20) |
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288 | (2) |
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290 | (3) |
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10.3 Planning and Control |
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293 | (4) |
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10.4 Profitability Analysis |
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297 | (3) |
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300 | (3) |
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303 | (4) |
Part IV Human Resources |
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11 Core Human Resource and Talent Management with SAP SuccessFactors |
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307 | (26) |
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308 | (1) |
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11.2 Hire-to-Retire Process Overview |
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309 | (3) |
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11.3 Core Human Resources and Payroll |
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312 | (5) |
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317 | (2) |
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11.5 Recruiting and Onboarding |
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319 | (5) |
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320 | (2) |
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322 | (2) |
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11.6 Learning and Development |
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324 | (3) |
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325 | (1) |
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11.6.2 Succession and Development |
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326 | (1) |
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11.7 Performance and Compensation |
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327 | (3) |
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11.7.1 Performance and Goal Management |
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327 | (2) |
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329 | (1) |
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11.8 Workforce Planning and Analytics |
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330 | (1) |
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331 | (2) |
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12 Contingent Workforce Management with SAP Fieldglass |
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333 | (12) |
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335 | (1) |
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12.2 Simple Contingent Work |
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336 | (4) |
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12.3 Complex Contingent Engagements |
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340 | (3) |
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343 | (2) |
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13 Travel and Expense Management with SAP Concur |
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345 | (16) |
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346 | (3) |
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349 | (3) |
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350 | (1) |
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13.2.2 Approving a Claim and Reimbursement |
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350 | (1) |
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13.2.3 Additional Functionality for Concur Expense |
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351 | (1) |
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352 | (4) |
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13.3.1 Travel Management Companies |
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353 | (2) |
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13.3.2 Additional Functionality for Concur Travel |
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355 | (1) |
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356 | (1) |
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357 | (1) |
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357 | (4) |
Part V Data |
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361 | (30) |
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362 | (1) |
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14.2 Architecture Overview |
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363 | (3) |
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366 | (9) |
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368 | (3) |
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371 | (2) |
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14.3.3 Analytics Processing |
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373 | (2) |
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14.4 Application Platforms |
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375 | (8) |
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14.4.1 SAP Cloud Platform Core Capabilities |
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378 | (4) |
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382 | (1) |
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383 | (5) |
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384 | (2) |
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14.5.2 Artificial Intelligence and User Interfaces |
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386 | (2) |
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388 | (3) |
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391 | (20) |
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392 | (2) |
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394 | (12) |
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15.2.1 SAP BusinessObjects and SAP Lumira |
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395 | (2) |
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15.2.2 SAP Business Warehouse |
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397 | (3) |
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15.2.3 SAP Business Warehouse on SAP HANA |
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400 | (1) |
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401 | (4) |
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15.2.5 Embedded Analytics |
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405 | (1) |
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406 | (2) |
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408 | (3) |
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411 | (24) |
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412 | (1) |
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16.2 Business Intelligence |
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413 | (14) |
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16.2.1 Traditional Business Intelligence |
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414 | (1) |
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16.2.2 Modern Business Intelligence |
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415 | (4) |
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16.2.3 Bimodal Business Intelligence |
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419 | (8) |
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16.3 Enterprise Performance Management |
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427 | (2) |
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16.3.1 SAP Business Planning and Consolidation |
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427 | (1) |
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16.3.2 SAP Profitability and Performance Management |
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428 | (1) |
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16.4 Predictive Analytics |
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429 | (2) |
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16.4.1 Predictive Analytics Library |
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430 | (1) |
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16.4.2 SAP Predictive Analytics |
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430 | (1) |
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431 | (4) |
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17 Enterprise Information Management |
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435 | (28) |
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436 | (2) |
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438 | (2) |
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440 | (5) |
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17.4 Data Quality and Remediation |
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445 | (6) |
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17.4.1 Discover and Measure |
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447 | (2) |
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17.4.2 Monitor and Improve |
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449 | (2) |
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451 | (7) |
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17.5.1 Data Migration Phases |
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452 | (3) |
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17.5.2 SAP S/4HANA Migration Cockpit |
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455 | (1) |
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456 | (1) |
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17.5.4 SAP HANA Smart Data Integration |
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456 | (1) |
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17.5.5 SAP HANA Smart Data Quality |
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457 | (1) |
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458 | (5) |
Part VI Integration and Administration |
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18 Application Integration |
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463 | (28) |
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464 | (2) |
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466 | (4) |
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18.3 Process Orchestration |
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470 | (9) |
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18.3.1 SAP Process Orchestration Architecture |
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471 | (1) |
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18.3.2 SAP Process Integration |
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472 | (3) |
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18.3.3 SAP Business Process Management |
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475 | (2) |
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18.3.4 SAP Business Rules Management |
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477 | (2) |
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479 | (2) |
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481 | (4) |
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18.6 Operational Process Intelligence |
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485 | (3) |
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488 | (3) |
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491 | (22) |
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492 | (1) |
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19.2 Business Processes and Best Practices |
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493 | (3) |
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19.3 Portfolio-to-Project |
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496 | (4) |
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19.4 Requirement-to-Deploy |
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500 | (5) |
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505 | (1) |
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506 | (5) |
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511 | (2) |
Conclusion |
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513 | (8) |
The Authors |
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521 | (2) |
Index |
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523 | |