Foreword |
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19 | (2) |
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Preface |
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21 | (6) |
1 Introduction: From Digital Transformation to the Intelligent Enterprise |
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27 | (40) |
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1.1 Cornerstones of the Intelligent Enterprise |
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28 | (8) |
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1.1.1 Operational Automation and Real-Time Steering |
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29 | (3) |
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1.1.2 Intelligent Technologies |
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32 | (4) |
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1.2 Integrated Intelligent Enterprise |
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36 | (20) |
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1.2.1 Layers of the Intelligent Enterprise |
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36 | (2) |
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1.2.2 Next-Generation End-to-End Processes |
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38 | (12) |
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1.2.3 SAP Business Technology Platform |
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50 | (2) |
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1.2.4 Integration as an Enabler |
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52 | (4) |
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1.3 Editions and Deployment Options |
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56 | (10) |
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1.3.1 Deployment Overview |
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56 | (4) |
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60 | (1) |
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61 | (1) |
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1.3.4 SAP S/4HANA Cloud, Extended Edition |
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62 | (1) |
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63 | (1) |
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1.3.6 Deployment Considerations |
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64 | (2) |
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66 | (1) |
2 Finance |
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67 | (84) |
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67 | (3) |
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2.2 Industry Pain Points and SAP S/4HANA Benefits |
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70 | (7) |
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2.2.1 Driving Integration of Information |
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70 | (2) |
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2.2.2 Driving Enterprise Cost Reductions |
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72 | (1) |
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2.2.3 Measuring Business Performance |
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72 | (1) |
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2.2.4 Optimizing Planning, Budgeting, and Forecasting |
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73 | (1) |
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2.2.5 Executing Continuous Finance Improvements |
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74 | (1) |
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2.2.6 Providing Inputs to Enterprise Strategy |
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75 | (1) |
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2.2.7 Developing Talent in the Finance Organization |
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76 | (1) |
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2.3 Key Finance Functionality |
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77 | (70) |
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77 | (4) |
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2.3.2 Material Ledger and Transfer Pricing |
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81 | (3) |
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2.3.3 New Asset Accounting |
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84 | (2) |
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2.3.4 Cash and Liquidity Management |
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86 | (5) |
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2.3.5 Revenue Accounting and Reporting |
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91 | (1) |
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2.3.6 Profitability Analysis |
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92 | (4) |
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2.3.7 Predictive Accounting |
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96 | (2) |
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2.3.8 Advanced Financial Closing |
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98 | (2) |
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100 | (3) |
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2.3.10 Consolidation and Group Reporting |
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103 | (9) |
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2.3.11 Advanced Intercompany Matching and Reconciliation |
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112 | (4) |
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2.3.12 Tax and Compliance Management |
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116 | (5) |
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121 | (26) |
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2.4 Finance in SAP S/4HANA Cloud |
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147 | (2) |
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149 | (1) |
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149 | (2) |
3 Manufacturing |
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151 | (22) |
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3.1 Industry Pain Points and SAP S/4HANA Benefits |
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151 | (4) |
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3.2 Key Manufacturing Functionality |
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155 | (12) |
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3.2.1 Product Master Optimization |
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155 | (1) |
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3.2.2 Production Planning and Detailed Scheduling |
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155 | (1) |
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3.2.3 Material Requirements Planning |
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156 | (5) |
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3.2.4 Production Operations and Engineering |
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161 | (2) |
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3.2.5 Complex, Discrete, and Component Assembly Manufacturing |
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163 | (2) |
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3.2.6 Process Manufacturing |
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165 | (2) |
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3.2.7 Supply Chain Analytics |
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167 | (1) |
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3.3 Manufacturing in SAP S/4HANA Cloud |
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167 | (3) |
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170 | (1) |
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171 | (2) |
4 Supply Chain |
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173 | (32) |
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4.1 Industry Pain Points and SAP S/4HANA Benefits |
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173 | (3) |
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4.2 Key Supply Chain Functionality |
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176 | (25) |
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4.2.1 Data Model Simplification |
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176 | (1) |
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4.2.2 Inventory Valuation and Advanced Available-to-Promise |
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177 | (8) |
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4.2.3 Extended Warehouse Management |
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185 | (9) |
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4.2.4 Transportation Management |
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194 | (3) |
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4.2.5 Catch Weight Management |
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197 | (1) |
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198 | (1) |
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4.2.7 Commodity Management |
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199 | (1) |
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4.2.8 Stockroom Management |
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200 | (1) |
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4.3 Supply Chain in SAP S/4HANA Cloud |
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201 | (1) |
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202 | (2) |
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204 | (1) |
5 Sales, Marketing, Commerce, and Service Management |
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205 | (20) |
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5.1 Industry Pain Points and SAP S/4HANA Benefits |
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205 | (3) |
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5.2 Key Sales Functionality |
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208 | (8) |
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5.2.1 Data Model Simplification |
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208 | (1) |
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5.2.2 Sales Order Fulfillment and Monitoring |
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209 | (5) |
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5.2.3 Condition Contract Settlement |
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214 | (1) |
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215 | (1) |
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5.2.5 Credit Management and Revenue Accounting |
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215 | (1) |
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5.3 Key Marketing and Commerce Functionality |
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216 | (2) |
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5.3.1 Customer Relationship Management |
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216 | (1) |
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5.3.2 Billing and Revenue Management |
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217 | (1) |
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5.4 Key Service Management Functionality |
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218 | (2) |
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5.4.1 Optimized Service and Service Master Data Management |
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218 | (1) |
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5.4.2 Service Parts and Service Agreement Management |
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219 | (1) |
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5.5 Sales, Marketing, Commerce, and Service Management in SAP S/4HANA Cloud |
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220 | (2) |
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222 | (1) |
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223 | (2) |
6 Sourcing and Procurement |
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225 | (22) |
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6.1 Industry Pain Points and SAP S/4HANA Benefits |
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225 | (3) |
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6.2 Key Sourcing and Procurement Functionality |
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228 | (9) |
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6.2.1 Operational Purchasing |
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228 | (4) |
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232 | (2) |
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6.2.3 Sourcing and Contract Management |
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234 | (1) |
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6.2.4 Supplier Evaluation and Analytics |
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235 | (1) |
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6.2.5 Intelligent Procurement with Machine Learning |
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236 | (1) |
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6.3 SAP S/4HANA for Central Procurement |
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237 | (5) |
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6.3.1 Central Procurement and Other SAP Solutions |
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239 | (2) |
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6.3.2 Key Central Procurement Functionality |
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241 | (1) |
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6.4 Sourcing and Procurement in SAP S/4HANA Cloud |
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242 | (2) |
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244 | (1) |
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245 | (2) |
7 R&D and Asset Management |
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247 | (20) |
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7.1 Industry Pain Points and SAP S/4HANA Benefits |
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248 | (2) |
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7.2 Key Research and Development Functionality |
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250 | (6) |
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7.2.1 SAP Innovation Management |
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250 | (1) |
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7.2.2 SAP Enterprise Portfolio and Project Management |
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251 | (2) |
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7.2.3 SAP Product Lifecycle Management |
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253 | (1) |
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254 | (2) |
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7.3 Key Asset Management Functionality |
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256 | (4) |
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7.3.1 Maintenance Planning and Scheduling |
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256 | (2) |
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7.3.2 Maintenance Operation and Execution |
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258 | (1) |
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7.3.3 SAP Asset Intelligence Network |
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259 | (1) |
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7.3.4 Mobile Asset Maintenance |
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260 | (1) |
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7.4 R&D and Asset Management in SAP S/4HANA Cloud |
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260 | (1) |
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261 | (3) |
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264 | (3) |
8 Analytics and Reporting |
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267 | (34) |
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8.1 Evolution of Analytics |
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268 | (2) |
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8.2 Operational Reporting |
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270 | (10) |
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271 | (1) |
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271 | (6) |
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8.2.3 Native SAP HANA Applications |
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277 | (1) |
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8.2.4 Embedded SAP Business Warehouse and SAP Business Planning and Consolidation |
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278 | (1) |
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8.2.5 SAP Analysis for Microsoft Office |
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279 | (1) |
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8.3 Enterprise-Wide Reporting |
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280 | (9) |
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8.3.1 SAP HANA Enterprise Analytics |
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281 | (1) |
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8.3.2 SAP Business Warehouse on SAP HANA |
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282 | (1) |
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283 | (1) |
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8.3.4 SAP Data Warehouse Cloud |
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284 | (1) |
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8.3.5 SAP Analytics Cloud |
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285 | (1) |
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8.3.6 SAP Digital Boardroom |
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286 | (2) |
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8.3.7 SAP Profitability and Performance Management |
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288 | (1) |
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8.4 Reporting in a Hybrid Landscape |
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289 | (2) |
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291 | (1) |
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8.6 Big Data Analytics and Data Lakes |
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292 | (3) |
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8.7 SAP Data Intelligence |
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295 | (4) |
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299 | (2) |
9 Industry Solutions |
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301 | (16) |
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9.1 The SAP Strategy for Industry Solutions |
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301 | (4) |
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9.1.1 SAP Industry Solutions in the Core |
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302 | (1) |
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303 | (1) |
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9.1.3 Industry 4.0 Solutions |
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304 | (1) |
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9.1.4 SAP's Industry Cloud |
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304 | (1) |
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9.2 SAP S/4HANA Industry Sectors |
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305 | (9) |
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9.2.1 Energy and Natural Resources |
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306 | (1) |
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307 | (1) |
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9.2.3 Consumer Industries |
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307 | (3) |
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9.2.4 Discrete Industries |
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310 | (1) |
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311 | (2) |
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313 | (1) |
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9.3 Adapting to Global Change |
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314 | (1) |
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315 | (2) |
10 SAP S/4HANA Cloud |
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317 | (24) |
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10.1 Considerations and Value Proposition |
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317 | (3) |
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10.2 Core Functional Capabilities |
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320 | (5) |
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325 | (7) |
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326 | (1) |
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10.3.2 Deployment Resources |
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327 | (4) |
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10.3.3 SAP Best Practices Explorer |
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331 | (1) |
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10.3.4 Self-Service Configuration User Interface |
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331 | (1) |
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10.4 SAP S/4HANA Cloud, Extended Edition |
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332 | (5) |
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10.4.1 Criteria for Choosing SAP S/4HANA Cloud, Extended Edition |
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333 | (2) |
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10.4.2 Migration from SAP S/4HANA Cloud, Extended Edition to SAP S/4HANA Cloud |
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335 | (2) |
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10.5 Content Lifecycle Management |
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337 | (2) |
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339 | (2) |
11 SAP S/4HANA and the SAP Landscape |
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341 | (46) |
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11.1 Sourcing and Procurement: SAP Ariba |
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342 | (8) |
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11.1.1 Sourcing and Contracts |
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343 | (1) |
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11.1.2 Requests and Purchases |
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344 | (2) |
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11.1.3 Invoices and Payments |
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346 | (2) |
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11.1.4 Intelligent Spend Management and SAP S/4HANA |
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348 | (2) |
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11.2 Contingent Workforce Management: SAP Fieldglass |
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350 | (3) |
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11.2.1 Vendor Management System |
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351 | (1) |
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11.2.2 SAP Fieldglass and SAP S/4HANA |
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352 | (1) |
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11.3 Travel and Expense Management: SAP Concur |
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353 | (3) |
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11.3.1 Travel Spend Management |
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353 | (3) |
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11.3.2 SAP Concur and SAP S/4HANA |
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356 | (1) |
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11.4 Human Resources: SAP SuccessFactors |
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356 | (6) |
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356 | (1) |
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357 | (2) |
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11.4.3 SAP SuccessFactors and SAP S/4HANA |
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359 | (2) |
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11.4.4 SAP Human Capital Management for SAP S/4HANA |
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361 | (1) |
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11.5 Customer Experience: SAP Customer Experience |
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362 | (10) |
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364 | (2) |
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366 | (1) |
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367 | (1) |
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368 | (2) |
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370 | (1) |
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11.5.6 SAP Customer Experience and SAP S/4HANA |
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371 | (1) |
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11.6 Master Data Management: SAP Master Data Governance |
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372 | (4) |
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11.7 Supply Chain Planning: SAP Integrated Business Planning for Supply Chain |
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376 | (5) |
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11.7.1 Sales and Operations Planning |
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376 | (1) |
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377 | (1) |
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11.7.3 Inventory Planning |
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378 | (1) |
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11.7.4 Response and Supply Planning |
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378 | (2) |
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380 | (1) |
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11.7.6 SAP IBP and SAP S/4HANA |
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381 | (1) |
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11.8 Billing: SAP Billing and Revenue Innovation Management |
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381 | (3) |
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11.8.1 Subscription Order Management |
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382 | (1) |
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11.8.2 Convergent Mediation |
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383 | (1) |
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383 | (1) |
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383 | (1) |
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11.8.5 Customer Financial Management |
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384 | (1) |
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11.8.6 SAP Billing and Revenue Innovation Management and SAP S/4HANA |
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384 | (1) |
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384 | (3) |
12 SAP S/4HANA Architecture |
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387 | (62) |
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12.1 The Journey from SAP ERP to SAP S/4HANA |
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387 | (15) |
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12.1.1 The Evolution of SAP S/4HANA |
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387 | (6) |
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12.1.2 SAP S/4HANA as the Digital Core |
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393 | (1) |
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12.1.3 Integration of SAP Products in SAP S/4HANA |
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394 | (4) |
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12.1.4 The Roadmap to SAP S/4HANA and Innovations |
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398 | (4) |
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402 | (28) |
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403 | (3) |
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406 | (3) |
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409 | (1) |
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410 | (7) |
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12.2.5 SAP HANA Operations |
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417 | (6) |
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12.2.6 SAP HANA Logical Deployment Options |
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423 | (4) |
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12.2.7 SAP HANA Platform Services |
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427 | (3) |
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12.3 Hyperscaler Architecture |
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430 | (1) |
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12.4 SAP S/4HANA Security |
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431 | (4) |
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12.5 SAP S/4HANA Core Data Models |
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435 | (1) |
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12.6 User Interface and User Experience |
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436 | (3) |
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12.7 Data Lifecycle Management |
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439 | (2) |
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12.8 Development and Operations |
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441 | (7) |
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448 | (1) |
13 Extensions |
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449 | (20) |
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13.1 Business-Driven Development |
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449 | (5) |
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13.1.1 Connecting People and Data |
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451 | (1) |
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13.1.2 Building Differentiating Cloud Applications |
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451 | (1) |
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13.1.3 Integrate Applications and Data |
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452 | (1) |
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13.1.4 Extending Core and Software-as-a-Service Solutions |
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453 | (1) |
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13.2 SAP Business Technology Platform |
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454 | (3) |
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13.3 Extensibility Options for the Intelligent Enterprise Suite |
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457 | (9) |
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13.3.1 Overview and Considerations |
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457 | (3) |
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13.3.2 In-App Extensibility |
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460 | (3) |
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13.3.3 Classic Extensibility |
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463 | (1) |
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13.3.4 Side-by-Side Extensibility |
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464 | (2) |
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13.4 SAP API Business Hub |
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466 | (1) |
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467 | (2) |
14 Intelligent Technologies |
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469 | (26) |
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14.1 The Intelligent Enterprise and SAP Business Technology Platform |
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469 | (3) |
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472 | (5) |
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14.3 Artificial Intelligence |
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477 | (6) |
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14.3.1 SAP Al Business Services Powered by Data Intelligence |
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478 | (1) |
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14.3.2 SAP Conversational Al |
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478 | (1) |
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14.3.3 SAP Intelligent Robotic Process Automation |
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479 | (3) |
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14.3.4 Artificial Intelligence in SAP S/4HANA |
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482 | (1) |
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483 | (1) |
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484 | (4) |
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14.6 Intelligent Technologies Use Cases |
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488 | (5) |
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14.6.1 Use Case 1: Consumer-Packaged Goods Industry |
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488 | (3) |
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14.6.2 Use Case 2: Oil and Gas Asset Maintenance for Upstream Plants |
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491 | (2) |
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493 | (2) |
15 Adoption Paths |
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495 | (48) |
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15.1 Assessing Your Adoption Options |
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497 | (7) |
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15.1.1 SAP Readiness Check |
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497 | (2) |
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15.1.2 Innovation Discovery for SAP Products |
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499 | (1) |
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|
500 | (1) |
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15.1.4 SAP S/4HANA Business Value Advisor |
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501 | (1) |
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15.1.5 SAP Transformation Navigator |
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502 | (1) |
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15.1.6 SAP HANA Sizing Requirements |
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503 | (1) |
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504 | (7) |
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504 | (1) |
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|
505 | (2) |
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15.2.3 SAP S/4HANA Migration Cockpit |
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|
507 | (4) |
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511 | (25) |
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512 | (1) |
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513 | (2) |
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15.3.3 SAP Conversion Software, Tools, and Accelerators |
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515 | (10) |
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15.3.4 SAP S/4HANA Conversion Prerequisites |
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525 | (7) |
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15.3.5 Minimizing Downtime |
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532 | (4) |
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15.4 Selective Data Transition |
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536 | (4) |
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537 | (1) |
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538 | (2) |
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15.5 Housekeeping Activities |
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540 | (1) |
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|
541 | (2) |
16 Implementation Method and Accelerators |
|
543 | (22) |
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16.1 What Is SAP Activate? |
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543 | (4) |
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16.2 SAP Activate Methodology |
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547 | (6) |
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548 | (1) |
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549 | (1) |
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550 | (1) |
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551 | (1) |
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551 | (2) |
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553 | (3) |
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|
556 | (3) |
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16.4.1 Self-Service Configuration |
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|
557 | (1) |
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16.4.2 Expert Configuration |
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|
557 | (1) |
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16.4.3 SAP Central Business Configuration |
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|
558 | (1) |
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16.4.4 SAP Solution Builder Tool |
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|
558 | (1) |
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16.4.5 SAP Solution Manager |
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|
558 | (1) |
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|
559 | (5) |
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|
564 | (1) |
17 Building the Business Case |
|
565 | (34) |
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17.1 Common SAP S/4HANA Business Case Challenges |
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|
566 | (2) |
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568 | (5) |
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570 | (2) |
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17.2.2 The Intelligent Enterprise |
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|
572 | (1) |
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17.3 Alignment to Stakeholders and Business Outcomes |
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|
573 | (2) |
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17.4 Proven Process for Building a Case for Change |
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|
575 | (16) |
|
17.4.1 Recognize the Need |
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|
576 | (2) |
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17.4.2 Frame the Opportunity |
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|
578 | (1) |
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|
579 | (2) |
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|
581 | (8) |
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|
589 | (2) |
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17.5 Develop Your IT Roadmap |
|
|
591 | (5) |
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17.5.1 Engage Phase: Analyzing the Current Mode of Operations |
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|
594 | (1) |
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17.5.2 Envision Phase: Exploring the Target Operational Model |
|
|
594 | (1) |
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17.5.3 Evaluate Phase: A Deep Dive into the Transformation Approach |
|
|
595 | (1) |
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17.5.4 Enable Phase: Building Your Roadmap |
|
|
596 | (1) |
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17.6 Valuable Lessons Learned |
|
|
596 | (1) |
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|
597 | (2) |
18 Customer Case Studies |
|
599 | (22) |
|
18.1 Multinational Industrial Company |
|
|
599 | (5) |
|
|
601 | (1) |
|
|
601 | (1) |
|
|
602 | (1) |
|
|
602 | (2) |
|
18.2 Multinational Service Company |
|
|
604 | (4) |
|
|
604 | (1) |
|
|
604 | (1) |
|
|
605 | (2) |
|
|
607 | (1) |
|
18.3 Manufacturing Company |
|
|
608 | (2) |
|
|
608 | (1) |
|
|
608 | (1) |
|
|
609 | (1) |
|
|
610 | (1) |
|
|
610 | (2) |
|
|
610 | (1) |
|
|
611 | (1) |
|
|
612 | (1) |
|
|
612 | (1) |
|
|
612 | (2) |
|
|
612 | (1) |
|
|
613 | (1) |
|
|
613 | (1) |
|
|
613 | (1) |
|
|
614 | (1) |
|
|
614 | (1) |
|
|
614 | (1) |
|
|
614 | (1) |
|
|
615 | (1) |
|
18.7 Global Telecom Provider |
|
|
615 | (2) |
|
|
615 | (1) |
|
|
616 | (1) |
|
|
616 | (1) |
|
|
617 | (1) |
|
18.8 Global Automobile Maker |
|
|
617 | (2) |
|
|
617 | (1) |
|
|
617 | (1) |
|
|
618 | (1) |
|
|
618 | (1) |
|
|
619 | (2) |
The Authors |
|
621 | |
Index |
|
62 | |