Six Sigma Fundamentals gives a comprehensive overview to the entire process - from understanding the significance of "customer requirements," the variation-reducing tools, the necessary roles and responsibilities of all employees throughout the organization, all the way to "Designing for Six Sigma" and "implementation strategy." Included with the text is a CD-ROM containing more than 75 ready-to-use Six Sigma forms and a complete glossary.
Covering Six Sigma's applications to both manufacturing and non-manufacturing organizations, this handbook seeks to demystify the methodology and outline the essential characteristics of a Six Sigma initiative. Stamatis (a consultant) provides an overview of the entire process, from understanding customer requirements to variation reduction, to design and implementation. Each chapter focuses on one element of the approach and explains its real-world applications. A companion CD-ROM contains about 75 Six Sigma forms and a glossary. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)
